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#1 MevelynAM


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Posted 29 September 2013 - 09:52 AM

So here's the thing. On my Latitude D820 running XP SP3, I open my DVD player software, put the DVD in the HL-DT-ST_CDRW/DVD_GCC4244 and click play. The DVD plays for a while, how long depends on the attitude of the Latitude, and then it stops and or kicks off. Displaying a dialogue box with this message:


You chose to end the nonresponsive program, AdvancedDVDPlayer MFC Application.

The program is not responding.

Please tell Microssoft about this problem.


I have tried using my Windows Media Player but the results are the same. I ran a diagnostic on the dvd-rom an everything indicates it is functioning properly. Can anyone tell me what the h is the problem and how I fix it? It is annoying to be at the good part and the thing kicks off.

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#2 Sirawit


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Posted 29 September 2013 - 09:56 AM

Please download Minitoolbox and save to your desktop.


Run it and select following options:

  • List Last 10 Event Viewer Errors
  • List Installed Programs
  • List Devices >>> Problems only
  • List Users, Partitions, and Memory Size
  • List Minidump files
  • List Restore Points

Press GO and wait, it will provide you a log file, copy contain of the log and paste here. Please don't attach.


Thank you.

If I don't reply back to you in 2 days, feel free to send me a PM.


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#3 hamluis



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Posted 30 September 2013 - 03:05 PM

I'd uninstall that program and use one more commonly used...product is no longer supported, current product is an "optimizer" :).



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