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Adobe Problems


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2 replies to this topic

#1 bill54

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Posted 29 September 2013 - 05:35 AM

Hello guys.  I would like some help with a problem.  my Action center i is asking me to contact Adobe for support about an Active x control issue,

saying Not compatible with this version of windows.  yet my Action center is coming up clean: No current issues detected.

 

 

I am using the latest version of  Firefox and have checked with Internet Explorer Add-ons which basically says shockwave Active x is enabled. My flash Player is the latest one aIthough do have a problem with a unresponsive plugin pop-up and a screen which freezes for a short period but nothing serious.  Any ideas would

be appreciated



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#2 jraju1954

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Posted 29 September 2013 - 06:43 AM

Hi, I think that your operating system is incompatible with the adobe that you downloaded. If you have downloaded compatible download then this problem would not show. Please go to  the exe file of the program and right click for the properties and then there is compatibility tab, you choose your operating system . The default os support of the program will be shown in the box. Check the run this program in compatible for the os and select your operating system. This may solve your issue. If not uninstall and reinstall the program by choosing the windows os you are using from the www.adobe.com


Edited by jraju1954, 29 September 2013 - 06:44 AM.


#3 hamluis

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Posted 29 September 2013 - 08:12 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis






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