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Computer hangs when I right click


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16 replies to this topic

#1 beckil

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Posted 29 September 2013 - 12:48 AM

Hi, I have an HP Probook 4520 and I am not sure if it has a virus? It starts up fine and then if I right click on anything, it just hangs. For example, I right clicked on a doc on the desktop and the loading circle just keeps spinning. I cannot click on anything else. If I open a folder and right click on a document in there, it does the same but then I cannot minimise/close the folder or if I click on it through the taskbar, it just doesn't open. It gradually gets worse as at first it is just the desktop but yesterday when I couldn't access my folder/files from the task bar I went via the start menu, that worked the first time but then when I did it later I got some kind of error message 'system call failed".

 

Right click works fine when on internet, internet is running fine.

 

I ran malware bytes, anti malware removal tool and it scanned and found over 400 items. I removed all of them, restarted the laptop but it is still doing the same!!

 

Any help would be very much appreciated.

Thanks

Becki


Edited by hamluis, 29 September 2013 - 07:58 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Broni

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Posted 29 September 2013 - 02:37 PM

Same computer?

http://www.bleepingcomputer.com/forums/t/417438/computer-seems-to-be-loading-something-all-the-time/


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#3 beckil

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Posted 29 September 2013 - 03:02 PM

Yes, slightly different problem though, it allows me to keep using the internet and to open tabs from my task bar but not any documents, images etc. Also, it will not let me load anything from my start menu.

 

Gosh, I forgot I had a problem with this before-I have two computers so get muddled!

Thanks again



#4 Broni

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Posted 29 September 2013 - 03:25 PM

Any particular reason why you never replied back in malware removal forum?


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#5 beckil

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Posted 29 September 2013 - 03:28 PM

Thought I had, it says on the last post I stated I no longer needed help....apologies if there is some confusion. 



#6 Broni

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Posted 29 September 2013 - 03:33 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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#7 beckil

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Posted 29 September 2013 - 04:37 PM

Security checker log

 Results of screen317's Security Check version 0.99.73  
 Windows 7 Service Pack 1 x86 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Sophos Anti-Virus   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 CCleaner     
 Java™ 6 Update 29  
 Java 7 Update 21  
 Java version out of Date! 
 Adobe Flash Player 11.8.800.168  
 Adobe Reader XI  
 Mozilla Firefox 15.0.1 Firefox out of Date!  
 Google Chrome 29.0.1547.66  
 Google Chrome 29.0.1547.76  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 5% 
````````````````````End of Log`````````````````````` 
 
Farbar log:

Farbar Service Scanner Version: 13-09-2013
Ran by Becki.Lee (administrator) on 29-09-2013 at 22:09:39
Running from "C:\Users\Becki.Lee\Downloads"
Microsoft Windows 7 Enterprise  Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-08-28 09:45] - [2013-07-06 06:05] - 1293760 ____A (Microsoft Corporation) 4E8B9BE71B807B3BAEDB7F4243F85E3C
 
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll
[2013-08-28 09:46] - [2013-07-09 05:46] - 0140288 ____A (Microsoft Corporation) 7CA1BECEA5DE2643ADDAD32670E7A4C9
 
C:\Program Files\Windows Defender\MpSvc.dll
[2013-07-20 07:02] - [2013-05-27 05:57] - 0680960 ____A (Microsoft Corporation) 082CF481F659FAE0DE51AD060881EB47
 
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit
 
 
**** End of log ****
 
Minitoolbox log:
MiniToolBox by Farbar  Version: 13-07-2013
Ran by Becki.Lee (administrator) on 29-09-2013 at 22:12:25
Running from "C:\Users\Becki.Lee\Downloads"
Microsoft Windows 7 Enterprise  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
ProxyServer: 172.18.30.26:8080
 
========================= FF Proxy Settings: ============================== 
 
Hosts file not detected in the default directory
========================= IP Configuration: ================================
 
VMware Virtual Ethernet Adapter for VMnet1 = VMware Network Adapter VMnet1 (Connected)
Atheros AR9285 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
VMware Virtual Ethernet Adapter for VMnet8 = VMware Network Adapter VMnet8 (Connected)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20) = Local Area Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
add address name="VMware Network Adapter VMnet1" address=192.168.47.1 mask=255.255.255.0
add address name="VMware Network Adapter VMnet8" address=192.168.134.1 mask=255.255.255.0
add address name="VMware Network Adapter VMnet8" address=192.168.197.1 mask=255.255.255.0
add address name="VMware Network Adapter VMnet1" address=192.168.78.1 mask=255.255.255.0
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : HHC-HPLap01
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 76-F1-A1-5E-19-28
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 70-F3-95-31-CF-1F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 70-F1-A1-5E-19-28
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::4cdb:48e2:b22a:619f%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.19(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 29 September 2013 18:54:57
   Lease Expires . . . . . . . . . . : 30 September 2013 20:56:56
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 225505697
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-59-CB-32-78-E7-D1-DB-F4-BC
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hhc.ad
   Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
   Physical Address. . . . . . . . . : 78-E7-D1-DB-F4-BC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter VMware Network Adapter VMnet1:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet1
   Physical Address. . . . . . . . . : 00-50-56-C0-00-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f1af:2535:ab5d:7095%18(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.78.1(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 285233238
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-59-CB-32-78-E7-D1-DB-F4-BC
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter VMware Network Adapter VMnet8:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8
   Physical Address. . . . . . . . . : 00-50-56-C0-00-08
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b8a9:5e6f:3e3f:bbc8%19(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.197.1(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 302010454
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-59-CB-32-78-E7-D1-DB-F4-BC
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{664A9E4C-A952-4156-A5E2-C3E26864E175}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{0A48CE64-523A-4A8C-88B8-95ED8FB63812}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.Home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Reusable ISATAP Interface {70EC1475-4159-45E6-8FDB-A3C7C5580575}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.0.1
 
Name:    google.com
Addresses:  2a00:1450:4009:806::1003
 173.194.41.66
 173.194.41.67
 173.194.41.68
 173.194.41.69
 173.194.41.70
 173.194.41.71
 173.194.41.72
 173.194.41.73
 173.194.41.78
 173.194.41.64
 173.194.41.65
 
 
Pinging google.com [173.194.41.66] with 32 bytes of data:
Reply from 173.194.41.66: bytes=32 time=62ms TTL=58
Reply from 173.194.41.66: bytes=32 time=59ms TTL=58
 
Ping statistics for 173.194.41.66:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 59ms, Maximum = 62ms, Average = 60ms
Server:  UnKnown
Address:  192.168.0.1
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=226ms TTL=52
Reply from 206.190.36.45: bytes=32 time=252ms TTL=52
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 226ms, Maximum = 252ms, Average = 239ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 14...76 f1 a1 5e 19 28 ......Microsoft Virtual WiFi Miniport Adapter
 13...70 f3 95 31 cf 1f ......Bluetooth Device (Personal Area Network)
 11...70 f1 a1 5e 19 28 ......Atheros AR9285 802.11b/g/n WiFi Adapter
 10...78 e7 d1 db f4 bc ......Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
 18...00 50 56 c0 00 01 ......VMware Virtual Ethernet Adapter for VMnet1
 19...00 50 56 c0 00 08 ......VMware Virtual Ethernet Adapter for VMnet8
  1...........................Software Loopback Interface 1
 21...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #6
 26...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #8
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.19     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.19    281
     192.168.0.19  255.255.255.255         On-link      192.168.0.19    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.19    281
     192.168.78.0    255.255.255.0         On-link      192.168.78.1    276
     192.168.78.1  255.255.255.255         On-link      192.168.78.1    276
   192.168.78.255  255.255.255.255         On-link      192.168.78.1    276
    192.168.197.0    255.255.255.0         On-link     192.168.197.1    276
    192.168.197.1  255.255.255.255         On-link     192.168.197.1    276
  192.168.197.255  255.255.255.255         On-link     192.168.197.1    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.78.1    276
        224.0.0.0        240.0.0.0         On-link     192.168.197.1    276
        224.0.0.0        240.0.0.0         On-link      192.168.0.19    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.78.1    276
  255.255.255.255  255.255.255.255         On-link     192.168.197.1    276
  255.255.255.255  255.255.255.255         On-link      192.168.0.19    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 18    276 fe80::/64                On-link
 19    276 fe80::/64                On-link
 11    281 fe80::/64                On-link
 11    281 fe80::4cdb:48e2:b22a:619f/128
                                    On-link
 19    276 fe80::b8a9:5e6f:3e3f:bbc8/128
                                    On-link
 18    276 fe80::f1af:2535:ab5d:7095/128
                                    On-link
  1    306 ff00::/8                 On-link
 18    276 ff00::/8                 On-link
 19    276 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 10 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\ProgramData\Sophos Web Intelligence\swi_lsp.dll [42736] (Sophos Plc)
Catalog9 02 C:\ProgramData\Sophos Web Intelligence\swi_lsp.dll [42736] (Sophos Plc)
Catalog9 03 C:\ProgramData\Sophos Web Intelligence\swi_lsp.dll [42736] (Sophos Plc)
Catalog9 04 C:\ProgramData\Sophos Web Intelligence\swi_lsp.dll [42736] (Sophos Plc)
Catalog9 05 C:\ProgramData\Sophos Web Intelligence\swi_lsp.dll [42736] (Sophos Plc)
Catalog9 06 C:\ProgramData\Sophos Web Intelligence\swi_lsp.dll [42736] (Sophos Plc)
Catalog9 07 C:\ProgramData\Sophos Web Intelligence\swi_lsp.dll [42736] (Sophos Plc)
Catalog9 08 C:\ProgramData\Sophos Web Intelligence\swi_lsp.dll [42736] (Sophos Plc)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\ProgramData\Sophos Web Intelligence\swi_lsp.dll [42736] (Sophos Plc)
Catalog9 21 C:\Windows\system32\vsocklib.dll [63088] (VMware, Inc.)
Catalog9 22 C:\Windows\system32\vsocklib.dll [63088] (VMware, Inc.)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 38 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 39 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 40 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 41 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 42 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 43 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 44 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 45 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 46 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 47 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 48 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 49 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 50 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 51 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 52 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 53 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 54 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 55 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 56 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 57 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 58 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/29/2013 06:32:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: ApplePhotoStreams.exe, version: 7.7.1.4, time stamp: 0x50a5a262
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb10c6
Exception code: 0xe06d7363
Fault offset: 0x0000812f
Faulting process id: 0xe34
Faulting application start time: 0xApplePhotoStreams.exe0
Faulting application path: ApplePhotoStreams.exe1
Faulting module path: ApplePhotoStreams.exe2
Report Id: ApplePhotoStreams.exe3
 
Error: (09/29/2013 06:24:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: ApplePhotoStreams.exe, version: 7.7.1.4, time stamp: 0x50a5a262
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb10c6
Exception code: 0xe06d7363
Fault offset: 0x0000812f
Faulting process id: 0x13c
Faulting application start time: 0xApplePhotoStreams.exe0
Faulting application path: ApplePhotoStreams.exe1
Faulting module path: ApplePhotoStreams.exe2
Report Id: ApplePhotoStreams.exe3
 
Error: (09/29/2013 06:20:54 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -Embedding; Description = Configured Microsoft Office Professional Plus 2010; Error = 0x8007043c).
 
Error: (09/29/2013 05:42:49 AM) (Source: Application Error) (User: )
Description: Faulting application name: ApplePhotoStreams.exe, version: 7.7.1.4, time stamp: 0x50a5a262
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb10c6
Exception code: 0xe06d7363
Fault offset: 0x0000812f
Faulting process id: 0x1084
Faulting application start time: 0xApplePhotoStreams.exe0
Faulting application path: ApplePhotoStreams.exe1
Faulting module path: ApplePhotoStreams.exe2
Report Id: ApplePhotoStreams.exe3
 
Error: (09/29/2013 04:12:25 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5397
 
Error: (09/29/2013 04:12:25 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5397
 
Error: (09/29/2013 04:12:25 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (09/29/2013 04:12:24 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4383
 
Error: (09/29/2013 04:12:24 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4383
 
Error: (09/29/2013 04:12:24 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
System errors:
=============
Error: (09/29/2013 08:56:56 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (09/29/2013 08:49:53 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (09/29/2013 06:55:04 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (09/29/2013 06:55:00 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (09/29/2013 06:54:57 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (09/29/2013 06:54:57 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (09/29/2013 06:54:52 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (09/29/2013 06:54:49 PM) (Source: Service Control Manager) (User: )
Description: The FreemakeVideoCapture service failed to start due to the following error: 
%%2
 
Error: (09/29/2013 06:53:52 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (09/29/2013 06:31:28 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
 
Microsoft Office Sessions:
=========================
Error: (09/29/2013 06:32:56 PM) (Source: Application Error)(User: )
Description: ApplePhotoStreams.exe7.7.1.450a5a262KERNELBASE.dll6.1.7601.1822951fb10c6e06d73630000812fe3401cebd39d7165d30C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exeC:\Windows\system32\KERNELBASE.dll2cde8d85-292d-11e3-91c5-70f39531cf1f
 
Error: (09/29/2013 06:24:07 PM) (Source: Application Error)(User: )
Description: ApplePhotoStreams.exe7.7.1.450a5a262KERNELBASE.dll6.1.7601.1822951fb10c6e06d73630000812f13c01cebd38a0db33c1C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exeC:\Windows\system32\KERNELBASE.dllf15dd775-292b-11e3-b3f5-70f39531cf1f
 
Error: (09/29/2013 06:20:54 PM) (Source: System Restore)(User: )
Description: C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -EmbeddingConfigured Microsoft Office Professional Plus 20100x8007043c
 
Error: (09/29/2013 05:42:49 AM) (Source: Application Error)(User: )
Description: ApplePhotoStreams.exe7.7.1.450a5a262KERNELBASE.dll6.1.7601.1822951fb10c6e06d73630000812f108401cebcce314bcb81C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exeC:\Windows\system32\KERNELBASE.dll9775a749-28c1-11e3-9425-70f39531cf1f
 
Error: (09/29/2013 04:12:25 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5397
 
Error: (09/29/2013 04:12:25 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5397
 
Error: (09/29/2013 04:12:25 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (09/29/2013 04:12:24 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4383
 
Error: (09/29/2013 04:12:24 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4383
 
Error: (09/29/2013 04:12:24 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
=========================== Installed Programs ============================
 
Adobe AIR (Version: 3.4.0.2540)
Adobe Download Assistant (Version: 1.2.3)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.175)
Adobe Flash Player 11 Plugin (Version: 11.8.800.168)
Adobe Help Manager (Version: 4.0.244)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
Adobe Shockwave Player 12.0 (Version: 12.0.0.112)
Adobe Widget Browser (Version: 2.0 Build 348)
Adobe Widget Browser (Version: 2.0.348)
AnvSoft Photo Slideshow Maker Free 5.55 (Version: 5.55)
Any Flv Converter 2.7.0
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ArcSoft MediaConverter 8 (Version: 8.0.0.21)
Articulate Photographic Characters Pack 1 (Version: 1.00)
Articulate Storyline (Version: 1.01.00)
Articulate Storyline (Version: 1.03.00)
Articulate Studio '09 Pro (Version: 3.08)
AT&T Labs' Natural Voices 1.4 - Desktop Runtime (Version: 1.4.0916)
AT&T Natural Voices Audrey v. 1.4 (Version: 1.4)
AT&T Natural Voices Charles v. 1.4 (Version: 1.4)
Authoring Tool Version 6
BB FlashBack Express (Version: 4.0.0.2375)
bl (Version: 1.0.0)
BlackBerry App World Browser Plugin (Version: 4.0.0.17)
BlackBerry Desktop Software 7.1 (Version: 7.1.0.32)
Bonjour (Version: 3.0.0.10)
Camtasia Studio 8 (Version: 8.0.1.903)
Cartoon Story Maker 1.1 (Version: 1.1.0)
CCleaner (Version: 3.26)
CoffeeCup Free FTP (Version: 4.5.20)
CrazyTalk Animator Standard (Version: 1.2.2010.1)
CrazyTalk v7.12 Standard (Version: 7.12.1303.2)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
FileZilla Client 3.7.3 (Version: 3.7.3)
Free Video Cutter
Free Video Dub version 2.0.18.430 (Version: 2.0.18.430)
Google Chrome (Version: 29.0.1547.76)
Google Earth (Version: 7.1.1.1888)
Google Talk Plugin (Version: 4.7.0.15362)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4413.1752)
Google Update Helper (Version: 1.3.21.153)
GoToMeeting 5.4.0.1082 (Version: 5.4.0.1082)
HP Deskjet 3050A J611 series Basic Device Software (Version: 23.0.504.0)
HP Deskjet 3050A J611 series Help (Version: 140.0.2.2)
HP Deskjet 3050A J611 series Product Improvement Study (Version: 23.0.504.0)
HP Update (Version: 5.002.007.004)
iCloud (Version: 2.1.2.8)
iMindMap 6 (Version: 6.0.641)
Introduction to Hair and Beauty (Version: 1.00.0000)
iSpring Free 6 (Version: 6.2.0)
iTunes (Version: 11.0.4.4)
IVONA 2 (Version: 1.6.37)
IVONA ControlCenter (Version: 1.0.25)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 29 (Version: 6.0.290)
Junk Mail filter update (Version: 15.4.3502.0922)
Kensington SlimBlade Driver
Learning Content Development System (Version: 02.08.00.0123)
Loquendo TTS 7 Elizabeth Multimedia High Quality (Version: 7.3.0)
Loquendo TTS 7 Engine Full Distribution (Version: 7.5.0)
Loquendo TTS 7 English (Version: 7.4.0)
Loquendo TTS 7 Kate Multimedia High Quality (Version: 7.3.0)
Loquendo TTS 7 SDK Distribution (Version: 7.3.1)
Loquendo TTS 7 Simon Multimedia High Quality (Version: 7.3.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Memeo AutoSync
Memeo Instant Backup (Version: 4.60.0.7923)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (Version: 14.0.5120.5000)
Microsoft Research AutoCollage 2008 version 1.1 (Version: 1.01.2008)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC100_CRT_SP1_x86 (Version: 10.0.40219.1)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Mozilla Firefox 15.0.1 (x86 en-US) (Version: 15.0.1)
Mozilla Maintenance Service (Version: 15.0.1)
MSVC80_x86_v2 (Version: 1.0.3.0)
MSVC90_x86 (Version: 1.0.1.2)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
PDFCreator (Version: 1.2.0)
ph (Version: 1.0.0)
QuickTime (Version: 7.74.80.86)
RM Easiteach (Version: 3.40)
Seagate Dashboard (Version: 1.1.0.1421)
Skype™ 6.3 (Version: 6.3.107)
Slide Effect Trial (Version: 1.11.0)
Sophos Anti-Virus (Version: 9.5.6)
Sophos AutoUpdate (Version: 2.5.13)
SoulSeek 157 NS 13e
Sp5 (Version: 5.1.4324.0)
Sp5Intl (Version: 5.1.4324.0)
Sp5TTInt (Version: 5.1.4324.0)
SpCommon (Version: 5.1.4324.0)
SpPhones (Version: 6.0.3122.0)
swMSM (Version: 12.0.0.1)
Text Speaker 3.2
TextAloud 3.0 (Version: 3.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553157) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
VLC media player 2.0.3 (Version: 2.0.3)
VMware View Client (Version: 5.1.1.799444)
VT-Julie-M16-SAPI5
VT-Kate-M16-SAPI5
VT-Paul-M16-SAPI5
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Mobile Device Center (Version: 6.1.6965.0)
WinRAR 4.01 (32-bit) (Version: 4.01.0)
WinZip 17.5 (Version: 17.5.10480)
Wordwall 3.2.30 (Version: 3.2.30.0)
XMind 2012 (v3.3.1) (Version: 3.3.1.201212250029)
YTD Video Downloader 3.9.6 (Version: 3.9.6)
 
========================= Devices: ================================
 
Name: 
Description: 
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 57%
Total physical RAM: 1903.43 MB
Available physical RAM: 817.74 MB
Total Pagefile: 3806.86 MB
Available Pagefile: 2503.02 MB
Total Virtual: 2047.88 MB
Available Virtual: 1943.48 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:232.79 GB) (Free:64.91 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HHC-HPLAP01
 
Administrator            Becki.Lee                Guest                    
SophosSAUHHC-HPLap00     
 
 
**** End of log ****
 
Malware log:
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.09.29.08
 
Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16686
Becki.Lee :: HHC-HPLAP01 [administrator]
 
29/09/2013 22:17:47
mbam-log-2013-09-29 (22-17-47).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 273728
Time elapsed: 10 minute(s), 37 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 
When I tried to do the Rootkit one i got a message about root activity and it asked if I wanted to continue, I clicked okay...will have to continue with the others tomorrow, but thank you for your help so far.


#8 Broni

Broni

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Posted 29 September 2013 - 04:58 PM

Let me know...


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 beckil

beckil
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  • Local time:09:32 PM

Posted 30 September 2013 - 01:48 AM

Hi, here are the remaining logs-thanks again for taking the time to look at this for me  

 

MBAR logs:

System log:

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1005

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x86

Account is Administrative

Internet Explorer version: 10.0.9200.16686

Java version: 1.6.0_29

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.261000 GHz
Memory total: 1995890688, free: 587067392

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1005

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x86

Account is Administrative

Internet Explorer version: 10.0.9200.16686

Java version: 1.6.0_29

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.261000 GHz
Memory total: 1995890688, free: 587350016

=======================================


---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1005

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x86

Account is Administrative

Internet Explorer version: 10.0.9200.16686

Java version: 1.6.0_29

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.261000 GHz
Memory total: 1995890688, free: 880111616

Downloaded database version: v2013.09.30.01
Downloaded database version: v2013.09.23.01
=======================================
Initializing...
------------ Kernel report ------------
09/30/2013 06:36:25
------------ Loaded modules -----------
\SystemRoot\system32\ntkrnlpa.exe
\SystemRoot\system32\halmacpi.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\DRIVERS\vmci.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\vmbus.sys
\SystemRoot\system32\drivers\winhv.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\PxHelp20.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\vmstorfl.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\system32\DRIVERS\hpdskflt.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\system32\drivers\cdrom.sys
\SystemRoot\system32\DRIVERS\savonaccess.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\ws2ifsl.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\system32\drivers\csc.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\igdkmd32.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\athr.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\Rt86win7.sys
\SystemRoot\system32\drivers\i8042prt.sys
\SystemRoot\system32\drivers\kbdclass.sys
\??\C:\Windows\system32\drivers\VMkbd.sys
\SystemRoot\system32\drivers\mouclass.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\Accelerometer.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\drivers\wmiacpi.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\bbcap.sys
\SystemRoot\System32\Drivers\RootMdm.sys
\SystemRoot\system32\drivers\modem.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\RimSerial.sys
\SystemRoot\system32\DRIVERS\rdpbus.sys
\SystemRoot\system32\DRIVERS\serscan.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\vmnetadapter.sys
\SystemRoot\system32\DRIVERS\VMNET.SYS
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\HdAudio.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\System32\Drivers\BTHUSB.sys
\SystemRoot\System32\Drivers\bthport.sys
\SystemRoot\System32\Drivers\USBD.SYS
\SystemRoot\system32\DRIVERS\cdfs.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_msahci.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\rfcomm.sys
\SystemRoot\system32\drivers\BthEnum.sys
\SystemRoot\system32\DRIVERS\bthpan.sys
\SystemRoot\system32\drivers\hidusb.sys
\SystemRoot\system32\drivers\HIDCLASS.SYS
\SystemRoot\system32\drivers\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\vmnetbridge.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\??\C:\Windows\system32\drivers\hcmon.sys
\??\C:\Windows\system32\Drivers\vmx86.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\??\C:\Windows\system32\drivers\vmnetuserif.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\??\C:\Windows\system32\drivers\mbam.sys
\SystemRoot\system32\DRIVERS\asyncmac.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\msvcrt.dll
\Windows\System32\clbcatq.dll
\Windows\System32\imagehlp.dll
\Windows\System32\nsi.dll
\Windows\System32\comdlg32.dll
\Windows\System32\ws2_32.dll
\Windows\System32\ole32.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\shell32.dll
\Windows\System32\gdi32.dll
\Windows\System32\Wldap32.dll
\Windows\System32\user32.dll
\Windows\System32\psapi.dll
\Windows\System32\urlmon.dll
\Windows\System32\kernel32.dll
\Windows\System32\advapi32.dll
\Windows\System32\oleaut32.dll
\Windows\System32\wininet.dll
\Windows\System32\imm32.dll
\Windows\System32\sechost.dll
\Windows\System32\msctf.dll
\Windows\System32\setupapi.dll
\Windows\System32\usp10.dll
\Windows\System32\lpk.dll
\Windows\System32\normaliz.dll
\Windows\System32\iertutil.dll
\Windows\System32\difxapi.dll
\Windows\System32\shlwapi.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\wintrust.dll
\Windows\System32\devobj.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\comctl32.dll
\Windows\System32\crypt32.dll
\Windows\System32\KernelBase.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\msasn1.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff860a6588
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-0\
Lower Device Object: 0xffffffff85f39908
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff860a6588, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff860a7020, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffffff860a6588, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff860a6020, DeviceName: Unknown, DriverName: \Driver\hpdskflt\
DevicePointer: 0xffffffff85f39908, DeviceName: \Device\Ide\IdeDeviceP0T0L0-0\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: FEF86B4F

Partition information:

Partition 0 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 2048 Numsec = 204800
Partition file system is NTFS
Partition is bootable

Partition 1 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 206848 Numsec = 488187904

Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 250059350016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-488377168-488397168)...
Done!
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\Bootstrap_0_0_2048_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_r.mbam...
Removal finished

 

MBAR log:

Malwarebytes Anti-Rootkit BETA 1.07.0.1005

www.malwarebytes.org

Database version: v2013.09.30.01

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16686
Becki.Lee :: HHC-HPLAP01 [administrator]

30/09/2013 06:36:31
mbar-log-2013-09-30 (06-36-31).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 283417
Time elapsed: 54 minute(s), 50 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

 

RKill

 

Rkill 2.6.1 by Lawrence Abrams (Grinler)

Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 09/30/2013 07:37:46 AM in x86 mode.
Windows Version: Windows 7 Enterprise Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 09/30/2013 07:39:45 AM
Execution time: 0 hours(s), 1 minute(s), and 58 seconds(s)


#10 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,707 posts
  • OFFLINE
  •  
  • Gender:Male
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  • Local time:01:32 PM

Posted 30 September 2013 - 08:02 PM

Looks clean so far.

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


=============================================================================

p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


=======================================

p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


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#11 beckil

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Posted 30 September 2013 - 11:30 PM

# AdwCleaner v3.006 - Report created 01/10/2013 at 05:06:57
# Updated 01/10/2013 by Xplode
# Operating System : Windows 7 Enterprise Service Pack 1 (32 bits)
# Username : Becki.Lee - HHC-HPLAP01
# Running from : C:\Users\Becki.Lee\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\Iminent
Folder Deleted : C:\ProgramData\SoftSafe
Folder Deleted : C:\Users\Becki.Lee\AppData\Local\SwvUpdater
Folder Deleted : C:\Users\Becki.Lee\AppData\Roaming\Iminent
Folder Deleted : C:\Users\Becki.Lee\AppData\Local\Google\Chrome\User Data\Default\Extensions\amfclgbdpgndipgoegfpkkgobahigbcl
Folder Deleted : C:\Users\Becki.Lee\AppData\Local\Google\Chrome\User Data\Default\Extensions\igdhbblpcellaljokkpfhcjlagemhgjl
File Deleted : C:\Users\Becki.Lee\AppData\Roaming\Mozilla\Firefox\Profiles\7sb59xrz.default\Extensions\webbooster@iminent.com.xpi
File Deleted : C:\Users\Becki.Lee\AppData\Roaming\Mozilla\Firefox\Profiles\7sb59xrz.default\searchplugins\Web Search.xml
File Deleted : C:\Users\Becki.Lee\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_igdhbblpcellaljokkpfhcjlagemhgjl_0.localstorage

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\Applications\ilividsetupv1.exe
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKCU\Software\APN PIP
Key Deleted : HKCU\Software\BabSolution
Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\ImInstaller
Key Deleted : HKCU\Software\PIP
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\Software\PIP
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16686


-\\ Mozilla Firefox v15.0.1 (en-US)

[ File : C:\Users\Becki.Lee\AppData\Roaming\Mozilla\Firefox\Profiles\7sb59xrz.default\prefs.js ]


-\\ Google Chrome v29.0.1547.76

[ File : C:\Users\Becki.Lee\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [2345 octets] - [01/10/2013 05:05:23]
AdwCleaner[S0].txt - [2318 octets] - [01/10/2013 05:06:57]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2378 octets] ##########

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.3 (09.27.2013:1)
OS: Windows 7 Enterprise x86
Ran by Becki.Lee on 01/10/2013 at 5:14:19.24
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\protector_dll.protectorbho
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\protector_dll.protectorbho.1



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\ytd video downloader"
Successfully deleted: [Folder] "C:\Program Files\Common Files\wondershare"
Successfully deleted: [Folder] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ytd video downloader"
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{001F60BD-EF6F-4089-93C5-C391ACA5CEEE}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{0F05BD32-1719-4C7B-8D5A-BBF17AD1AE57}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{18BF417E-FC35-4498-9D9A-71F345FFD959}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{400C1D69-1511-481A-90FE-1A1F5D2F70C7}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{4048810A-115C-47CA-9772-DF83A5A39933}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{475B6D05-78E2-4BEF-8D36-893A1F5BA214}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{4A26B4AA-8E54-458F-A4AA-E7A4EA7C2C5C}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{671F9578-F8CA-43A6-AE6C-73881D0427D6}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{7B085FE5-8F43-4046-8807-199FA34D58DA}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{7CFF42CA-1FE9-4DC8-A0F7-8AAEDE0E5B78}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{9C8318B7-9B49-4943-A941-E1548310A59B}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{AE515379-6675-4279-8227-701BE50193EC}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{B660AB77-20BF-4BB9-B9FD-85DEBA940E0C}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{CDC12757-9AD1-4FDD-A409-99DC7FE2A8A3}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{D8DFCD9B-464B-4963-9A13-AA0E365DCC5A}
Successfully deleted: [Empty Folder] C:\Users\Becki.Lee\appdata\local\{FCC5AACE-2207-4C78-AEA9-7BED2EA1744C}



~~~ FireFox

Successfully deleted: [Folder] C:\Users\Becki.Lee\AppData\Roaming\mozilla\firefox\profiles\7sb59xrz.default\extensions\staged



~~~ Chrome

Successfully deleted: [Folder] C:\Users\Becki.Lee\appdata\local\Google\Chrome\User Data\Default\Extensions\amfclgbdpgndipgoegfpkkgobahigbcl



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 01/10/2013 at 5:16:42.66
End of JRT log



#12 beckil

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Posted 01 October 2013 - 10:51 AM

I ran the ESET software and it came back with no threats-thanks



#13 Broni

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Posted 01 October 2013 - 07:35 PM

How is computer doing?

 

p22002970.gif Update Firefox to the current 24.0 version.

 

p22002970.gif 1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

  • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.


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#14 beckil

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Posted 04 October 2013 - 12:09 AM

Just to let you know, I haven't forgotten or abandoned the post, I have been working shifts and so haven't had time to do the above, I plan on doing it this weekend....thanks

#15 Broni

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Posted 04 October 2013 - 10:36 AM

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