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infected with FBI Ransomware, hitman pro 3.7.7 freezes while scanning


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#1 xavierrsj

xavierrsj

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Posted 28 September 2013 - 06:13 PM

My son's computer is a hp pavilion g6 running windows 7 home premium.

 

His screen was blocked by the FBI Homeland security scam. 

 

I created the USB hitman pro jumpdrive on my computer and followed the directions for starting the computer

  1. press escape to enter startup menu
  2. f9 for boot device options
  3. select pny usb device
  4. press 1 on options page (bypass master boot record)

After scanning starts, the program locks up and stops responding.  I am not sure what to do next.

 

 



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#2 xavierrsj

xavierrsj
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Posted 28 September 2013 - 06:30 PM

After several retries, it finally ran a scan and found the 152 problems.  Sorry to waste your time.  Love your website and advice.  Computer seems to be working fine.


Edited by xavierrsj, 28 September 2013 - 06:31 PM.





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