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Window Lock-up


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#1 Boxers

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Posted 27 April 2006 - 09:26 AM

A freind has the following problem, HONEST not me.

She was on the web looking at picture of horses and her computer locked up. She re-booted the computer and the following warning came up.

c:program file\wildtangent\games\gamechannel\blackhawkstrick\lightmaps\leve\terrain_piece_12_lightmap,bmp
Paint Cannot read this file.
This is not a valid bitmao file, or its format is not currntly supported.
(click) OK

Confirm shortcut delete.

Deleting the shortcut to Win AntiSpyware 2006 (unregistered version) application only removes the icon. It does not uninstall the program.

If you want to uninstall the program, use add remove program in control panel.

When she attemptes to remove with add remove the computer locks up as soon as it loads.

I have not seen the computer or ran HiJack this yet. She is not sure if she can reboot in safe mode. I will be going over at lunch to look at any suggestions would be help ful.

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#2 Albert Frankenstein

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Posted 27 April 2006 - 12:21 PM

terrain_piece_12_lightmap,bmp

That is not a valid file name and might explain the error message. terrain_piece_12_lightmap.bmp would be a valid name. (notice the period and not a comma).

Deleting the shortcut to Win AntiSpyware 2006 (unregistered version) application only removes the icon. It does not uninstall the program.

Win AntiSpyware program is in the list of Rogue programs found HERE, and that is not good. Depending on where it came from this is an indication that your friend is infected.

If you are trying to uninstall Win AntiSpyware you could always try Uninstall Plus! It is a program that is available on a trial basis HERE. I use it regularly and like it. Not only will it start a specific program's uninstaller, but then it will search the registry for any traces of the deleted program. But I don't expect you to have too much success here, to be honest with you.

If you want to use the High Jack This forum here at Bleeping Computer for help in removing your infection:

First: Read the Preparation Guide found HERE. It is very important that you follow ALL of the instructions found within. (There are many important steps in this guide that may clean your computer.)

Second: Post your system information along with a brief description of the problems you are having, and your HJT log in the HJT forum found HERE.

NOTE: Please, after you post your HJT log DO NOT make another post in the HJT forum until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post there will be 1 reply. The team member glancing over the replies might think someone is already helping you out and will not respond. So, just make your post and let it sit there until a team member responds. The volunteers who work that forum are very busy, so please be patient and wait. It can sometimes take a few days for a response. If after 5 days you still have gotten no response, then post a link to your HJT log HERE.

Third: If, after finishing your work with the folks at the HJT forum you have issues with Windows related to the removal of the infection, then come to the other forums and let us help you get your computer back to normal.

You are in good hands! Good luck!


Edited by Albert Frankenstein, 27 April 2006 - 02:32 PM.

ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#3 Enthusiast

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Posted 27 April 2006 - 01:01 PM

WildTangent is software that a lot of online games use.

Here is Spybot's description of it:
WildTangent, Inc.
Aliases
URLs Website (http://www.wildtangent.com/)
Product (http://www.wildtangent.com/candy/visualizers.html)
Privacy (http://www.wildtangent.com/candy/privacy.html)
Functionality Visualization for Media Players
Description Configuration information is transmitted on a regular basis.
Privacy If you download our Web Driver software it will gather and store information about your computer that is specifically related to the functioning of the Web Driver software, such as processor type or the presence or absence of graphics accelerators and the related software drivers. The Web Driver software will not gather information from your computer about you, such as general application software you have installed or personal data that you store on your computer. The Web Driver software will report this configuration information to us on a regular basis. We use this information to identify your system's capability and to optimize the delivery of content to the Web Driver.
http://www.safer-networking.org/en/threats/234.html

AOL, particularly AIM installs Wildtangent
(AIM add-on sparks privacy concerns
http://news.com.com/2100-1032-5168991.html?tag=yt
and there are other reports on the internet of it being related to freezing a computer and claims that it is spyware.
http://news.com.com/5208-1032-0.html?forum...dID=860&start=0

#4 Albert Frankenstein

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Posted 27 April 2006 - 02:31 PM

AOL, particularly AIM installs Wildtangent

I always uninstall it whenever I come accross it. Most computer users don't even know where it came from. But it also comes from the Dell and Gateway factorys installed on many units.

If the computer in question has Weatherbug installed on it, uninstall that program also.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#5 funnytim

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Posted 28 April 2006 - 11:30 PM

try installing + running adaware (http://www.lavasoft.de/software/adaware/) + spybot (http://www.safer-networking.org/en/download/index.html). it might get rid of the 'bad stuff'

also for further protection i recommend spywareblaster (http://www.javacoolsoftware.com/spywareblaster.html)

hope it helps.

#6 Boxers

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Posted 29 April 2006 - 10:41 AM

AOL, particularly AIM installs Wildtangent

I always uninstall it whenever I come accross it. Most computer users don't even know where it came from. But it also comes from the Dell and Gateway factorys installed on many units.

If the computer in question has Weatherbug installed on it, uninstall that program also.



I did some further checking and follow-up conversations.......it seems the main source is linked to AOL.......I had forgotten how AOL istalls itself everywhere and in everything. I removed all the AOL I could find on my home pc and I am sure in the deep depth of the hardrive there is a little yellow guy running around looking for home.

Thanks again
Boxers

Edited by Boxers, 29 April 2006 - 10:41 AM.





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