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How to remove Ask.com toolbar?


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#1 haseeb

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Posted 28 September 2013 - 10:59 AM

I'm using Firefox on windows 7. I have unknowingly installed Ask.com toolbar and now I don't find any way to completely remove this new search engine. I have set "Google" as my default search engine and "Google.com.pk" as my default webpage, but whenever I open a new tab, Ask.com appears from nowhere.

I also tried this step: Go to address bar and type-->>about:config-->>keword.URL (right-click and reset it)-->>restart Firefox......but nothing happened. Ask.com has still hostaged me.

Please let me know how to get rid of Ask.com?

 

Regards


Edited by hamluis, 28 September 2013 - 11:56 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 redfang337

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Posted 28 September 2013 - 11:11 AM

please check your firefox extentions, and delete any you may not need. Please make sure Ask toolbar is not located in you Installed programs list, then run ADWCleaner from below and remove it's findings, then post the logs located at C:\ADWCleaner ;)

http://www.bleepingcomputer.com/download/adwcleaner/


Edited by redfang337, 28 September 2013 - 11:12 AM.


#3 haseeb

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Posted 28 September 2013 - 11:37 AM

Thanks for  your reply.

I have checked Add-ons/Extensions and other files with name Ask.com installed on my system but I couldn't find anything of that sort. Ask.com is running quite anonimously. As per your advise, I have scanned my system by running ADWCleaner, then reboot the system but nothing changed. Ask.com is still there. What should I do next?


Edited by haseeb, 28 September 2013 - 11:38 AM.


#4 redfang337

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Posted 28 September 2013 - 11:49 AM

did you check your installed programs?



#5 haseeb

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Posted 28 September 2013 - 11:51 AM

Yes and I don't see Ask.com there...



#6 redfang337

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Posted 28 September 2013 - 12:04 PM

please open your firefox preferences and chang your homepage that way:

click the edit button on the top left of your browser and select preferances, click general and change the homepage.



#7 redfang337

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Posted 28 September 2013 - 12:08 PM

  1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu (on Windows XP, click the Help menu at the top of the Firefox window), and select Troubleshooting Information.
    firefox-options.jpg
  2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
    firefox-reset.jpg
  3. To continue, click Reset Firefox in the confirmation window that opens.
  4. Firefox will close and be reset. When it’s done, a window will list the information that was imported. Click Finish.

(instructions from http://malwaretips.com)


this will reset your browser and *should* remove ask toolbar



#8 haseeb

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Posted 28 September 2013 - 12:12 PM

I have already set "google.com.pk" as my home page, means I want google page to be opened on new tabs.



#9 haseeb

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Posted 28 September 2013 - 12:15 PM

redfang337, your post seems to be handy. Please let me know if I "reset firefox" (as you advised), will it erase my current bookmarks and other settings for Firefox?



#10 redfang337

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Posted 28 September 2013 - 12:18 PM

unfortunately, it will, you will lose all settings and bookmarks.

But please, before trying that, now that I think of it,try this:

help>preferances> select the tab that say's 'tabs'> check the first chack box

tell me if it removes ask from new tabs ;)



#11 redfang337

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Posted 28 September 2013 - 12:22 PM

also, take a look at this link, if you get to the part about virus scanners before it is removed, we will remove them accordingly.

http://www.wikihow.com/Get-Rid-of-the-Ask-Toolbar



#12 haseeb

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Posted 28 September 2013 - 12:48 PM

I tried to download your recommended "Ask-Toolbar" removal link but I couldn't make it. There was some problem in downloading. Then I found decided to "reset Firefox to its default". Before I do that, I saved my bookmarks and then reset Firefox. Now I have finally got rid of Ask.com

I must say many thanks redfang337 for your time and support. Stay blessed!



#13 redfang337

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Posted 28 September 2013 - 12:50 PM

your welcome, I gotta say, that was actually the hardest Time I've had removing it, usually it's a breeze!



#14 haseeb

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Posted 28 September 2013 - 12:52 PM

Let me tell you one more thing. To be on safer side, I saved my bookmarks, but "reset Firefox to its default" did not remove my bookmark settings. I still find all of bookmarks items there....Hurraaah!!



#15 redfang337

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Posted 28 September 2013 - 01:08 PM

good to know, I have never had to reset firefox, but I have other browsers, so I assumed you probably would, to be on the safe side. Best of luck to you, happy I could help :)






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