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Win32:Malware-gen


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26 replies to this topic

#1 cinwere

cinwere

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  • Gender:Female
  • Location:Washington, USA
  • Local time:07:42 AM

Posted 27 September 2013 - 08:14 PM

First post from a novice, guys. I have Windows Vista and Avast Antivirus but noticed pop-ups, computer and keys freezes. Ran avast several times but keeps Win 32: Malware-gen reappearing. Additionally, another Win 32, is unremoveable. Look forward to any suggestions for removal. Thanks!



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:11:42 AM

Posted 27 September 2013 - 09:47 PM



Hello cinwere

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.



-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 cinwere

cinwere
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  • Gender:Female
  • Location:Washington, USA
  • Local time:07:42 AM

Posted 28 September 2013 - 02:35 PM

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft® Windows Vista™ Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 8/6/2009 10:33:18 PM

System Uptime: 9/28/2013 8:52:13 AM (3 hours ago)

.

Motherboard: Quanta |  | 3624

Processor: Intel® Core™2 Duo CPU     P7350  @ 2.00GHz | CPU | 2000/1066mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 453 GiB total, 284.659 GiB free.

D: is FIXED (NTFS) - 13 GiB total, 1.976 GiB free.

E: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}

Description: avast! Firewall NDIS Filter Miniport

Device ID: ROOT\SW_ASWNDISMP\0000

Manufacturer: ALWIL Software

Name: avast! Firewall NDIS Filter Miniport

PNP Device ID: ROOT\SW_ASWNDISMP\0000

Service: aswNdis

.

==== System Restore Points ===================

.

.

==== Installed Programs ======================

.

 Update for Microsoft Office 2007 (KB2508958)

µTorrent

64 Bit HP CIO Components Installer

7500_7600_7700_Help

Acrobat.com

Activation Assistant for the 2007 Microsoft Office suites

ActiveCheck component for HP Active Support Library

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Reader 9.5.5

Agere Systems HDA Modem

Ask Toolbar

Ask Toolbar Updater

ATI Catalyst Install Manager

avast! Free Antivirus

BPD_HPSU

BPD_Scan

BPDSoftware

BPDSoftware_Ini

BufferChm

Catalyst Control Center - Branding

Catalyst Control Center Core Implementation

Catalyst Control Center Graphics Full Existing

Catalyst Control Center Graphics Full New

Catalyst Control Center Graphics Light

Catalyst Control Center Graphics Previews Common

Catalyst Control Center Graphics Previews Vista

Catalyst Control Center InstallProxy

Catalyst Control Center Localization Chinese Standard

Catalyst Control Center Localization Chinese Traditional

Catalyst Control Center Localization Czech

Catalyst Control Center Localization Danish

Catalyst Control Center Localization Dutch

Catalyst Control Center Localization Finnish

Catalyst Control Center Localization French

Catalyst Control Center Localization German

Catalyst Control Center Localization Greek

Catalyst Control Center Localization Hungarian

Catalyst Control Center Localization Italian

Catalyst Control Center Localization Japanese

Catalyst Control Center Localization Korean

Catalyst Control Center Localization Norwegian

Catalyst Control Center Localization Polish

Catalyst Control Center Localization Portuguese

Catalyst Control Center Localization Russian

Catalyst Control Center Localization Spanish

Catalyst Control Center Localization Swedish

Catalyst Control Center Localization Thai

Catalyst Control Center Localization Turkish

ccc-core-static

ccc-utility64

CCC Help Chinese Standard

CCC Help Chinese Traditional

CCC Help Czech

CCC Help Danish

CCC Help Dutch

CCC Help English

CCC Help Finnish

CCC Help French

CCC Help German

CCC Help Greek

CCC Help Hungarian

CCC Help Italian

CCC Help Japanese

CCC Help Korean

CCC Help Norwegian

CCC Help Polish

CCC Help Portuguese

CCC Help Russian

CCC Help Spanish

CCC Help Swedish

CCC Help Thai

CCC Help Turkish

Compatibility Pack for the 2007 Office system

CustomerResearchQFolder

CyberLink DVD Suite

DefaultTab

DefaultTab Chrome

Destinations

DeviceManagementQFolder

Diablo II

DocProc

DocProcQFolder

ESU for Microsoft Vista

eSupportQFolder

Fax

FileHelp Assistant

Google Chrome

Google Update Helper

Happy Cloud Client

Heroes of Might And Magic IV: Equilibris

Heroes of Might and Magic® IV

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

HP Active Support Library

HP Common Access Service Library

HP Customer Experience Enhancements

HP Customer Participation Program 8.0

HP Help and Support

HP Imaging Device Functions 8.0

HP Integrated Module with Bluetooth wireless technology 6.0.1.6204

HP MediaSmart DVD

HP MediaSmart Music/Photo/Video

HP MediaSmart SlingPlayer

HP MediaSmart SmartMenu

HP MediaSmart TV

HP MediaSmart Webcam

HP OCR Software 8.0

HP Officejet Pro All-In-One Series

HP Photosmart Essential

HP Product Assistant

HP Quick Launch Buttons 6.40 L1

HP Solution Center 8.0

HP Total Care Advisor

HP Total Care Setup

HP Update

HP User Guides 0134

HP Wireless Assistant

HPAsset component for HP Active Support Library

HPDiagnosticAlert

HPProductAssistant

HPSSupply

IDT Audio

Java 7 Update 25

Java Auto Updater

Java™ 6 Update 7

JMicron JMB38X Flash Media Controller Driver

Juno Preloader

L7500

LabelPrint

LightScribe System Software  1.14.17.1

Malwarebytes Anti-Malware version 1.75.0.1300

MarketResearch

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Security Update (KB2833941)

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft Live Search Toolbar

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Access MUI (English) 2007

Microsoft Office Access Setup Metadata MUI (English) 2007

Microsoft Office Enterprise 2007

Microsoft Office Excel MUI (English) 2007

Microsoft Office File Validation Add-In

Microsoft Office Groove MUI (English) 2007

Microsoft Office Groove Setup Metadata MUI (English) 2007

Microsoft Office Home and Student 2007

Microsoft Office InfoPath MUI (English) 2007

Microsoft Office Office 64-bit Components 2007

Microsoft Office OneNote MUI (English) 2007

Microsoft Office Outlook MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Publisher MUI (English) 2007

Microsoft Office Shared 64-bit MUI (English) 2007

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Word MUI (English) 2007

Microsoft Silverlight

Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable (x64)

Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219

Microsoft Works

Mozilla Thunderbird (3.1.9)

MPM

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

muvee Reveal

My HP Games

NetZero Preloader

Pando Media Booster

PhotoNow!

Power2Go

PowerDirector

ProductContext

ProtectSmart Hard Drive Protection

RealNetworks - Microsoft Visual C++ 2008 Runtime

RealPlayer

Realtek 8169 8168 8101E 8102E Ethernet Driver

RealUpgrade 1.1

SAMSUNG Intelli-studio

Scan

Search Results Toolbar

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft .NET Framework 4 Extended (KB2736428)

Security Update for Microsoft .NET Framework 4 Extended (KB2742595)

Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2760588) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2760823) 32-Bit Edition

Security Update for Microsoft Office Excel 2007 (KB2760583) 32-Bit Edition

Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition

Security Update for Microsoft Office Outlook 2007 (KB2825999) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition

Security Update for Microsoft Office Word 2007 (KB2767773) 32-Bit Edition

Skins

Slingbox - Watch Your TV Anywhere

SlingPlayer

SolutionCenter

Spelling Dictionaries Support For Adobe Reader 9

SPORE Creature Creator Trial Edition

Spybot - Search & Destroy

SpywareBlaster 4.4

Status

Synaptics Pointing Device Driver

System Requirements Lab for Intel

The Lord of the Rings Online

Toolbox

TrayApp

UnloadSupport

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office Access 2007 Help (KB963663)

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office Infopath 2007 Help (KB963662)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition

Update for Microsoft Office Outlook 2007 Help (KB963677)

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2825641) 32-Bit Edition

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Publisher 2007 Help (KB963667)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

Update Installer for WildTangent Games App

uTorrentControl2 Toolbar

VC80CRTRedist - 8.0.50727.6195

Vid-Saver

Visual C++ 2008 x86 Runtime - (v9.0.30729)

Visual C++ 2008 x86 Runtime - v9.0.30729.01

WebEx Support Manager for Internet Explorer

WebReg

WildTangent Games App (HP Games)

Windows Driver Package - ENE (enecir) HIDClass  (09/04/2008 2.6.0.0)

.

==== End Of File ===========================

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft® Windows Vista™ Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 8/6/2009 10:33:18 PM

System Uptime: 9/28/2013 8:52:13 AM (3 hours ago)

.

Motherboard: Quanta |  | 3624

Processor: Intel® Core™2 Duo CPU     P7350  @ 2.00GHz | CPU | 2000/1066mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 453 GiB total, 284.659 GiB free.

D: is FIXED (NTFS) - 13 GiB total, 1.976 GiB free.

E: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}

Description: avast! Firewall NDIS Filter Miniport

Device ID: ROOT\SW_ASWNDISMP\0000

Manufacturer: ALWIL Software

Name: avast! Firewall NDIS Filter Miniport

PNP Device ID: ROOT\SW_ASWNDISMP\0000

Service: aswNdis

.

==== System Restore Points ===================

.

.

==== Installed Programs ======================

.

 Update for Microsoft Office 2007 (KB2508958)

µTorrent

64 Bit HP CIO Components Installer

7500_7600_7700_Help

Acrobat.com

Activation Assistant for the 2007 Microsoft Office suites

ActiveCheck component for HP Active Support Library

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Reader 9.5.5

Agere Systems HDA Modem

Ask Toolbar

Ask Toolbar Updater

ATI Catalyst Install Manager

avast! Free Antivirus

BPD_HPSU

BPD_Scan

BPDSoftware

BPDSoftware_Ini

BufferChm

Catalyst Control Center - Branding

Catalyst Control Center Core Implementation

Catalyst Control Center Graphics Full Existing

Catalyst Control Center Graphics Full New

Catalyst Control Center Graphics Light

Catalyst Control Center Graphics Previews Common

Catalyst Control Center Graphics Previews Vista

Catalyst Control Center InstallProxy

Catalyst Control Center Localization Chinese Standard

Catalyst Control Center Localization Chinese Traditional

Catalyst Control Center Localization Czech

Catalyst Control Center Localization Danish

Catalyst Control Center Localization Dutch

Catalyst Control Center Localization Finnish

Catalyst Control Center Localization French

Catalyst Control Center Localization German

Catalyst Control Center Localization Greek

Catalyst Control Center Localization Hungarian

Catalyst Control Center Localization Italian

Catalyst Control Center Localization Japanese

Catalyst Control Center Localization Korean

Catalyst Control Center Localization Norwegian

Catalyst Control Center Localization Polish

Catalyst Control Center Localization Portuguese

Catalyst Control Center Localization Russian

Catalyst Control Center Localization Spanish

Catalyst Control Center Localization Swedish

Catalyst Control Center Localization Thai

Catalyst Control Center Localization Turkish

ccc-core-static

ccc-utility64

CCC Help Chinese Standard

CCC Help Chinese Traditional

CCC Help Czech

CCC Help Danish

CCC Help Dutch

CCC Help English

CCC Help Finnish

CCC Help French

CCC Help German

CCC Help Greek

CCC Help Hungarian

CCC Help Italian

CCC Help Japanese

CCC Help Korean

CCC Help Norwegian

CCC Help Polish

CCC Help Portuguese

CCC Help Russian

CCC Help Spanish

CCC Help Swedish

CCC Help Thai

CCC Help Turkish

Compatibility Pack for the 2007 Office system

CustomerResearchQFolder

CyberLink DVD Suite

DefaultTab

DefaultTab Chrome

Destinations

DeviceManagementQFolder

Diablo II

DocProc

DocProcQFolder

ESU for Microsoft Vista

eSupportQFolder

Fax

FileHelp Assistant

Google Chrome

Google Update Helper

Happy Cloud Client

Heroes of Might And Magic IV: Equilibris

Heroes of Might and Magic® IV

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

HP Active Support Library

HP Common Access Service Library

HP Customer Experience Enhancements

HP Customer Participation Program 8.0

HP Help and Support

HP Imaging Device Functions 8.0

HP Integrated Module with Bluetooth wireless technology 6.0.1.6204

HP MediaSmart DVD

HP MediaSmart Music/Photo/Video

HP MediaSmart SlingPlayer

HP MediaSmart SmartMenu

HP MediaSmart TV

HP MediaSmart Webcam

HP OCR Software 8.0

HP Officejet Pro All-In-One Series

HP Photosmart Essential

HP Product Assistant

HP Quick Launch Buttons 6.40 L1

HP Solution Center 8.0

HP Total Care Advisor

HP Total Care Setup

HP Update

HP User Guides 0134

HP Wireless Assistant

HPAsset component for HP Active Support Library

HPDiagnosticAlert

HPProductAssistant

HPSSupply

IDT Audio

Java 7 Update 25

Java Auto Updater

Java™ 6 Update 7

JMicron JMB38X Flash Media Controller Driver

Juno Preloader

L7500

LabelPrint

LightScribe System Software  1.14.17.1

Malwarebytes Anti-Malware version 1.75.0.1300

MarketResearch

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Security Update (KB2833941)

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft Live Search Toolbar

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Access MUI (English) 2007

Microsoft Office Access Setup Metadata MUI (English) 2007

Microsoft Office Enterprise 2007

Microsoft Office Excel MUI (English) 2007

Microsoft Office File Validation Add-In

Microsoft Office Groove MUI (English) 2007

Microsoft Office Groove Setup Metadata MUI (English) 2007

Microsoft Office Home and Student 2007

Microsoft Office InfoPath MUI (English) 2007

Microsoft Office Office 64-bit Components 2007

Microsoft Office OneNote MUI (English) 2007

Microsoft Office Outlook MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Publisher MUI (English) 2007

Microsoft Office Shared 64-bit MUI (English) 2007

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Word MUI (English) 2007

Microsoft Silverlight

Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable (x64)

Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219

Microsoft Works

Mozilla Thunderbird (3.1.9)

MPM

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

muvee Reveal

My HP Games

NetZero Preloader

Pando Media Booster

PhotoNow!

Power2Go

PowerDirector

ProductContext

ProtectSmart Hard Drive Protection

RealNetworks - Microsoft Visual C++ 2008 Runtime

RealPlayer

Realtek 8169 8168 8101E 8102E Ethernet Driver

RealUpgrade 1.1

SAMSUNG Intelli-studio

Scan

Search Results Toolbar

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft .NET Framework 4 Extended (KB2736428)

Security Update for Microsoft .NET Framework 4 Extended (KB2742595)

Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2760588) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2760823) 32-Bit Edition

Security Update for Microsoft Office Excel 2007 (KB2760583) 32-Bit Edition

Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition

Security Update for Microsoft Office Outlook 2007 (KB2825999) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition

Security Update for Microsoft Office Word 2007 (KB2767773) 32-Bit Edition

Skins

Slingbox - Watch Your TV Anywhere

SlingPlayer

SolutionCenter

Spelling Dictionaries Support For Adobe Reader 9

SPORE Creature Creator Trial Edition

Spybot - Search & Destroy

SpywareBlaster 4.4

Status

Synaptics Pointing Device Driver

System Requirements Lab for Intel

The Lord of the Rings Online

Toolbox

TrayApp

UnloadSupport

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office Access 2007 Help (KB963663)

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office Infopath 2007 Help (KB963662)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition

Update for Microsoft Office Outlook 2007 Help (KB963677)

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2825641) 32-Bit Edition

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Publisher 2007 Help (KB963667)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

Update Installer for WildTangent Games App

uTorrentControl2 Toolbar

VC80CRTRedist - 8.0.50727.6195

Vid-Saver

Visual C++ 2008 x86 Runtime - (v9.0.30729)

Visual C++ 2008 x86 Runtime - v9.0.30729.01

WebEx Support Manager for Internet Explorer

WebReg

WildTangent Games App (HP Games)

Windows Driver Package - ENE (enecir) HIDClass  (09/04/2008 2.6.0.0)

.

==== End Of File ===========================



#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 28 September 2013 - 02:44 PM



Hello cinwere

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 cinwere

cinwere
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  • Location:Washington, USA
  • Local time:07:42 AM

Posted 28 September 2013 - 06:06 PM

Gringo:
 
My scroll key is not sticking. It's moving with ease, wow, no fighting it and waiting forever. Here's the AdwCleaner. 
 
# AdwCleaner v3.005 - Report created 28/09/2013 at 15:52:57
# Updated 22/09/2013 by Xplode
# Operating System : Windows ™ Vista Home Premium Service Pack 2 (64 bits)
# Username : Cheryl - CHERYL-PC
# Running from : C:\Users\Cheryl\Downloads\AdwCleaner (1).exe
# Option : Clean
 
***** [ Services ] *****
 
[#] Service Deleted : DefaultTabSearch
Service Deleted : DefaultTabUpdate
 
***** [ Files / Folders ] *****
 
[!] Folder Deleted : C:\ProgramData\Ask
[!] Folder Deleted : C:\Program Files (x86)\Ask.com
[!] Folder Deleted : C:\Program Files (x86)\Conduit
[!] Folder Deleted : C:\Program Files (x86)\DefaultTab
[!] Folder Deleted : C:\Program Files (x86)\Search Toolbar
[!] Folder Deleted : C:\Program Files (x86)\searchresults
[!] Folder Deleted : C:\Program Files (x86)\Vid-Saver
[!] Folder Deleted : C:\Program Files (x86)\uTorrentControl2
[!] Folder Deleted : C:\Users\Cheryl\AppData\Local\Conduit
[!] Folder Deleted : C:\Users\Cheryl\AppData\Local\cre
[!] Folder Deleted : C:\Users\Cheryl\AppData\Local\PackageAware
[!] Folder Deleted : C:\Users\Cheryl\AppData\Local\Vid-Saver
[!] Folder Deleted : C:\Users\Cheryl\AppData\Local\Temp\AskSearch
[!] Folder Deleted : C:\Users\Cheryl\AppData\LocalLow\AskToolbar
[!] Folder Deleted : C:\Users\Cheryl\AppData\LocalLow\Conduit
[!] Folder Deleted : C:\Users\Cheryl\AppData\LocalLow\PriceGong
[!] Folder Deleted : C:\Users\Cheryl\AppData\LocalLow\searchresults
[!] Folder Deleted : C:\Users\Cheryl\AppData\LocalLow\searchresultstb
[!] Folder Deleted : C:\Users\Cheryl\AppData\LocalLow\uTorrentControl2
[!] Folder Deleted : C:\Users\Cheryl\AppData\Roaming\DefaultTab
[!] Folder Deleted : C:\Users\Cheryl\AppData\Roaming\iWin
[!] Folder Deleted : C:\Users\Cheryl\AppData\Local\Google\Chrome\User Data\Default\Extensions\kdidombaedgpfiiedeimiebkmbilgmlc
[!] Folder Deleted : C:\Users\Cheryl\AppData\Local\Google\Chrome\User Data\Default\Extensions\pgmfkblbflahhponhjmkcnpjinenhlnc
[!] Folder Deleted : C:\Users\Cheryl\AppData\Local\Google\Chrome\User Data\Default\Extensions\pacgpkgadgmibnhpdidcnfafllnmeomc
File Deleted : C:\Users\Public\Desktop\eBay.lnk
File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
File Deleted : C:\Users\Cheryl\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_search.conduit.com_0.localstorage
File Deleted : C:\Users\Cheryl\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_search.conduit.com_0.localstorage-journal
File Deleted : C:\Windows\System32\Tasks\Scheduled Update for Ask Toolbar
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\kdidombaedgpfiiedeimiebkmbilgmlc
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\pgmfkblbflahhponhjmkcnpjinenhlnc
Key Deleted : HKCU\Software\Google\Chrome\Extensions\pacgpkgadgmibnhpdidcnfafllnmeomc
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\pacgpkgadgmibnhpdidcnfafllnmeomc
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\grusskartencenter.com
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\grusskartencenter.com
Key Deleted : HKLM\SOFTWARE\Classes\AppID\DefaultTabBHO.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL
Key Deleted : HKLM\SOFTWARE\Classes\DefaultTabBHO.DefaultTabBrowser
Key Deleted : HKLM\SOFTWARE\Classes\DefaultTabBHO.DefaultTabBrowser.1
Key Deleted : HKLM\SOFTWARE\Classes\DefaultTabBHO.DefaultTabBrowserActiveX
Key Deleted : HKLM\SOFTWARE\Classes\DefaultTabBHO.DefaultTabBrowserActiveX.1
Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd
Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnUpdater]
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0003491.BHO
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0003491.BHO.1
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0003491.FBApi
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0003491.FBApi.1
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0003491.Sandbox
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0003491.Sandbox.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3072253
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{76C45B18-A29E-43EA-AAF8-AF55C2E1AE17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{96EF404C-24C7-43D0-9096-4CCC8BB7CCAC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97720195-206A-42AE-8E65-260B9BA5589F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97D69524-BB57-4185-9C7F-5F05593B771A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{986F7A5A-9676-47E1-8642-F41F8C3FCF82}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9D425283-D487-4337-BAB6-AB8354A81457}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B18788A4-92BD-440E-A4D1-380C36531119}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{687578B9-7132-4A7A-80E4-30EE31099E03}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D4AAF2A6-F6D1-49A5-BA1A-B20735DF1955}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110011341191}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9D425283-D487-4337-BAB6-AB8354A81457}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{687578B9-7132-4A7A-80E4-30EE31099E03}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110011341191}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D425283-D487-4337-BAB6-AB8354A81457}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{687578B9-7132-4A7A-80E4-30EE31099E03}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4AAF2A6-F6D1-49A5-BA1A-B20735DF1955}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110011341191}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{9D425283-D487-4337-BAB6-AB8354A81457}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{687578B9-7132-4A7A-80E4-30EE31099E03}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110011341191}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{D4AAF2A6-F6D1-49A5-BA1A-B20735DF1955}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011341191}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{C0CA551D-E868-45E7-BD4F-F46806B556AA}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{2211DADD-E557-4F12-BC51-BF02FA29F823}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011341191}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40B7-AC73-056A5EBA4A7E}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B9C7CE32-DA91-43C2-B7E9-0E9AAFC675CD}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{9D425283-D487-4337-BAB6-AB8354A81457}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{687578B9-7132-4A7A-80E4-30EE31099E03}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{9D425283-D487-4337-BAB6-AB8354A81457}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{687578B9-7132-4A7A-80E4-30EE31099E03}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{00000000-6E41-4FD3-8538-502F5495E5FC}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{687578B9-7132-4A7A-80E4-30EE31099E03}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{687578B9-7132-4A7A-80E4-30EE31099E03}]
Key Deleted : HKCU\Software\APN DTX
Key Deleted : HKCU\Software\APN
Key Deleted : HKCU\Software\Ask.com
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Default Tab
Key Deleted : HKCU\Software\DefaultTab
Key Deleted : HKCU\Software\InstalledBrowserExtensions
Key Deleted : HKCU\Software\searchresults
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\Zugo
Key Deleted : HKCU\Software\uTorrentControl2
Key Deleted : HKCU\Software\AppDataLow\AskToolbarInfo
Key Deleted : HKCU\Software\AppDataLow\Toolbar
Key Deleted : HKCU\Software\AppDataLow\Software\AskToolbar
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
Key Deleted : HKCU\Software\AppDataLow\Software\DefaultTab
Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong
Key Deleted : HKCU\Software\AppDataLow\Software\searchresults
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKCU\Software\AppDataLow\Software\Vid-Saver
Key Deleted : HKCU\Software\AppDataLow\Software\uTorrentControl2
Key Deleted : HKLM\Software\APN
Key Deleted : HKLM\Software\AskToolbar
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\Default Tab
Key Deleted : HKLM\Software\DefaultTab
Key Deleted : HKLM\Software\uTorrentControl2
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DefaultTab Chrome
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DefaultTab
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\searchresults
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Vid-Saver
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\uTorrentControl2 Toolbar
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\DefaultTab Chrome
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\DefaultTab
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\searchresults
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Vid-Saver
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\uTorrentControl2 Toolbar
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v9.0.8112.16506
 
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Start Page]
 
-\\ Google Chrome v29.0.1547.76
 
[ File : C:\Users\Cheryl\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [13831 octets] - [28/09/2013 15:35:20]
AdwCleaner[R1].txt - [13955 octets] - [28/09/2013 15:51:01]
AdwCleaner[S0].txt - [312 octets] - [28/09/2013 15:49:23]
AdwCleaner[S1].txt - [13466 octets] - [28/09/2013 15:52:57]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [13527 octets] ##########


#6 cinwere

cinwere
  • Topic Starter

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  • Location:Washington, USA
  • Local time:07:42 AM

Posted 28 September 2013 - 07:21 PM

Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.3 (09.27.2013:1)
OS: Windows ™ Vista Home Premium x64
Ran by Cheryl on Sat 09/28/2013 at 16:26:23.40
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{fa63398e-322b-4833-9af3-15837ad12138}
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\{38495740-0035-4471-851E-F5BBB86AB085}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\{72D89EBF-0C5D-4190-91FD-398E45F1D007}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{A1E28287-1A31-4B0F-8D05-AA8C465D3C5A}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\installer\products\a28b4d68debaa244eb686953b7074fef
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{A1E28287-1A31-4B0F-8D05-AA8C465D3C5A}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{22222222-2222-2222-2222-220022342291}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{33333333-3333-3333-3333-330033343391}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{55555555-5555-5555-5555-550055345591}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{66666666-6666-6666-6666-660066346691}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{77777777-7777-7777-7777-770077347791}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\TypeLib\{44444444-4444-4444-4444-440044344491}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{22222222-2222-2222-2222-220022342291}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{33333333-3333-3333-3333-330033343391}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Wow6432Node\Interface\{55555555-5555-5555-5555-550055345591}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Wow6432Node\Interface\{66666666-6666-6666-6666-660066346691}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Wow6432Node\Interface\{77777777-7777-7777-7777-770077347791}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{44444444-4444-4444-4444-440044344491}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\Interface\{55555555-5555-5555-5555-550055345591}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\Interface\{66666666-6666-6666-6666-660066346691}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\Interface\{77777777-7777-7777-7777-770077347791}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\TypeLib\{44444444-4444-4444-4444-440044344491}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\Wow6432Node\Interface\{55555555-5555-5555-5555-550055345591}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\Wow6432Node\Interface\{66666666-6666-6666-6666-660066346691}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\Wow6432Node\Interface\{77777777-7777-7777-7777-770077347791}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\Wow6432Node\TypeLib\{44444444-4444-4444-4444-440044344491}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{64058C2C-8B98-46BF-910E-9549A0C3D107}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{EE2C2668-35C2-47CC-9BA6-49E11384BD0A}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{3B1AAF6F-BC73-4A31-9EE4-04B8C395AC0E}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FA63398E-322B-4833-9AF3-15837AD12138}
Successfully deleted: [Registry Key] "hkey_current_user\software\microsoft\internet explorer\low rights\elevationpolicy\{a5aa24ea-11b8-4113-95ae-9ed71deaf12a}"
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Windows\installer\{86d4b82a-abed-442a-be86-96357b70f4fe}"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 09/28/2013 at 16:40:00.97
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#7 gringo_pr

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    Bleepin Gringo


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Posted 28 September 2013 - 08:36 PM


Hello cinwere

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 cinwere

cinwere
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Posted 29 September 2013 - 02:30 PM

This scan took longer than 10 minutes. In fact it took a very long time.
 
ComboFix 13-09-28.02 - Cheryl 09/29/2013  10:11:56.1.2 - x64
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.4092.2050 [GMT -7:00]
Running from: c:\users\Cheryl\Downloads\ComboFix.exe
AV: avast! Internet Security *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
FW: avast! Internet Security *Disabled* {131692B0-0864-D491-4E21-3A3A1D8BBB47}
SP: avast! Internet Security *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Cheryl\AppData\Local\Google\Chrome\User Data\Default\Preferences
.
.
(((((((((((((((((((((((((   Files Created from 2013-08-28 to 2013-09-29  )))))))))))))))))))))))))))))))
.
.
2013-09-29 17:56 . 2013-09-29 17:56 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-09-28 23:26 . 2013-09-28 23:26 -------- d-----w- c:\windows\ERUNT
2013-09-28 22:34 . 2013-09-28 22:53 -------- d-----w- C:\AdwCleaner
2013-09-27 22:49 . 2013-09-05 05:32 9694160 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{35753C0B-7DFF-469F-9CC0-071F82EFDA93}\mpengine.dll
2013-09-21 03:09 . 2013-08-08 02:03 2775552 ----a-w- c:\windows\system32\win32k.sys
2013-09-21 03:08 . 2013-07-16 09:25 689152 ----a-w- c:\windows\system32\themeui.dll
2013-09-21 03:08 . 2013-07-16 04:35 615936 ----a-w- c:\windows\SysWow64\themeui.dll
2013-09-07 18:32 . 2013-09-21 10:17 -------- d-----w- c:\windows\system32\MRT
2013-09-07 00:24 . 2013-07-08 04:51 4691904 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-09-07 00:24 . 2013-07-09 12:04 1168088 ----a-w- c:\windows\SysWow64\ntdll.dll
2013-09-07 00:24 . 2013-07-09 12:04 1585256 ----a-w- c:\windows\system32\ntdll.dll
2013-09-07 00:24 . 2013-07-08 04:15 234496 ----a-w- c:\windows\system32\wow64.dll
2013-09-07 00:24 . 2013-07-08 04:14 16384 ----a-w- c:\windows\system32\ntvdm64.dll
2013-09-07 00:24 . 2013-07-08 01:39 26112 ----a-w- c:\windows\SysWow64\setup16.exe
2013-09-07 00:24 . 2013-07-08 01:39 7680 ----a-w- c:\windows\SysWow64\instnm.exe
2013-09-07 00:24 . 2013-07-08 04:20 5120 ----a-w- c:\windows\SysWow64\wow32.dll
2013-09-07 00:24 . 2013-07-08 04:18 14336 ----a-w- c:\windows\SysWow64\ntvdm64.dll
2013-09-07 00:24 . 2013-07-08 01:39 2560 ----a-w- c:\windows\SysWow64\user.exe
2013-09-07 00:22 . 2013-07-17 20:01 2048 ----a-w- c:\windows\system32\tzres.dll
2013-09-07 00:22 . 2013-07-17 19:41 2048 ----a-w- c:\windows\SysWow64\tzres.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-09-21 10:14 . 2006-11-02 12:35 79143768 ----a-w- c:\windows\system32\mrt.exe
2013-09-21 02:50 . 2012-04-06 20:18 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-09-21 02:50 . 2012-03-09 01:44 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-08-30 07:48 . 2013-03-01 04:23 65336 ----a-w- c:\windows\system32\drivers\aswRvrt.sys
2013-08-30 07:48 . 2013-03-01 04:23 204880 ----a-w- c:\windows\system32\drivers\aswVmm.sys
2013-08-30 07:48 . 2011-12-13 19:32 378944 ----a-w- c:\windows\system32\drivers\aswSP.sys
2013-08-30 07:48 . 2011-12-13 19:32 59144 ----a-w- c:\windows\system32\drivers\aswRdr.sys
2013-08-30 07:48 . 2011-12-13 19:32 64288 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2013-08-30 07:48 . 2011-12-13 19:32 1030952 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2013-08-30 07:48 . 2011-12-13 19:33 33400 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2013-08-30 07:48 . 2011-12-13 19:32 80816 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2013-08-30 07:47 . 2011-12-13 19:30 41664 ----a-w- c:\windows\avastSS.scr
2013-08-30 07:47 . 2011-12-13 19:32 287840 ----a-w- c:\windows\system32\aswBoot.exe
2013-08-07 11:22 . 2009-10-11 05:52 278800 ------w- c:\windows\system32\MpSigStub.exe
2013-07-22 03:03 . 2013-07-22 03:03 96168 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-07-22 03:03 . 2013-04-29 16:04 867240 ----a-w- c:\windows\SysWow64\npdeployJava1.dll
2013-07-22 03:03 . 2011-11-28 03:30 789416 ----a-w- c:\windows\SysWow64\deployJava1.dll
2013-07-08 04:16 . 2013-09-07 00:24 43008 ----a-w- c:\windows\apppatch\acwow64.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"LightScribe Control Panel"="c:\program files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe" [2008-06-09 2363392]
"HPAdvisor"="c:\program files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe" [2008-11-18 966656]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 138240]
"uTorrent"="c:\torrents\uTorrent.exe" [2013-05-15 802136]
"SpybotSD TeaTimer"="c:\program files (x86)\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2008-08-30 61440]
"DVDAgent"="c:\program files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe" [2008-11-29 1148200]
"TSMAgent"="c:\program files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe" [2008-12-25 1316136]
"CLMLServer for HP TouchSmart"="c:\program files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe" [2008-12-25 189736]
"TVAgent"="c:\program files (x86)\Hewlett-Packard\Media\TV\TVAgent.exe" [2009-01-21 210216]
"UCam_Menu"="c:\program files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" [2008-11-15 218408]
"UpdateLBPShortCut"="c:\program files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" [2008-06-14 210216]
"UpdatePSTShortCut"="c:\program files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe" [2008-11-26 210216]
"QlbCtrl.exe"="c:\program files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2008-10-10 206128]
"UpdateP2GoShortCut"="c:\program files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" [2008-10-30 210216]
"UpdatePDIRShortCut"="c:\program files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" [2008-06-14 210216]
"HP Health Check Scheduler"="c:\program files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe" [2008-10-09 75008]
"WirelessAssistant"="c:\program files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2008-12-08 432432]
"GrooveMonitor"="c:\program files (x86)\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-27 30040]
"HP Software Update"="c:\program files (x86)\HP\HP Software Update\HPWuSchd2.exe" [2006-12-11 49152]
"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2013-08-30 4858968]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2013-05-08 41056]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"TkBellExe"="c:\program files (x86)\Real\RealPlayer\Update\realsched.exe" [2012-10-09 296096]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
.
c:\users\Cheryl\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files (x86)\Microsoft Office\Office12\ONENOTEM.EXE /tsr [2009-2-26 97680]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2008-6-19 994856]
HP Digital Imaging Monitor.lnk - c:\program files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe [2007-1-2 210520]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt64.inf_8aadd48d\AESTSr64.exe;c:\windows\SYSNATIVE\DriverStore\FileRepository\stwrt64.inf_8aadd48d\AESTSr64.exe [x]
.
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
hpdevmgmt REG_MULTI_SZ   hpqcxs08 hpqddsvc
.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Svchost  - NetSvcs
Themes
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
2008-06-09 17:14 451872 ----a-w- c:\program files (x86)\Common Files\LightScribe\LSRunOnce.exe
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-09-27 22:59 1177552 ----a-w- c:\program files (x86)\Google\Chrome\Application\29.0.1547.76\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-09-29 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-06 02:50]
.
2013-09-29 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-12-06 03:48]
.
2013-09-29 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-12-06 03:48]
.
2013-09-07 c:\windows\Tasks\HPCeeScheduleForCheryl.job
- c:\program files (x86)\hewlett-packard\sdp\ceement\HPCEE.exe [2009-01-13 19:34]
.
2013-09-21 c:\windows\Tasks\ReclaimerUpdateFiles_Cheryl.job
- c:\users\Cheryl\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.60\agent\rnupgagent.exe [2013-09-07 00:08]
.
2013-09-21 c:\windows\Tasks\ReclaimerUpdateXML_Cheryl.job
- c:\users\Cheryl\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.60\agent\rnupgagent.exe [2013-09-07 00:08]
.
2013-09-29 c:\windows\Tasks\RNUpgradeHelperLogonPrompt_Cheryl.job
- c:\users\Cheryl\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.60\agent\rnupgagent.exe [2013-09-07 00:08]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
@="{472083B0-C522-11CF-8763-00608CC02F24}"
[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
2013-08-30 07:47 133840 ----a-w- c:\program files\AVAST Software\Avast\ashShA64.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-07-24 1560872]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
TCP: DhcpNameServer = 192.168.1.1
.
- - - - ORPHANS REMOVED - - - -
.
Wow6432Node-HKCU-Run-WMPNSCFG - c:\program files (x86)\Windows Media Player\WMPNSCFG.exe
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
SafeBoot-WudfPf
SafeBoot-WudfRd
HKLM-Run-SmartMenu - c:\program files (x86)\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
HKLM-Run-SysTrayApp - c:\program files (x86)\IDT\WDM\sttray64.exe
AddRemove-{037524F1-D279-4FD5-A5DE-19B241F4ED4E} - c:\programdata\{ACDC8DC6-55A7-483E-8C90-75B21285CD5C}\UMPSetup.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\{55662437-DA8C-40c0-AADA-2C816A897A49}]
"ImagePath"="\??\c:\program files (x86)\Hewlett-Packard\Media\DVD\000.fcl"
.
--------------------- LOCKED REGISTRY KEYS ---------------------


#9 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 29 September 2013 - 08:49 PM


Hello cinwere

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 cinwere

cinwere
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Posted 30 September 2013 - 10:21 AM

Gringo:

 

I have tried in vain to get this to take. It just won't go. Even my husband tried. Is there another way to get this program to run?

 

Computer is speed is better but mouse keeps jumping or freezes. 



#11 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 30 September 2013 - 06:08 PM



Hello

:P2P Warning!:

IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect infestations of malware to occur
Once upon a time, P2P file sharing was fairly safe. That is no longer true. P2P programs form a direct conduit on to your computer, their security measures are easily circumvented and malware writers are increasingly exploiting them to spread their wares on to your computer. Further to that, if your P2P program is not configured correctly, your computer may be sharing more files than you realize. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to a file sharing network by a badly configured program.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.These logs are looking allot better. But we still have some work to do.


uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (it does allot better of a job
  • Programs to remove

    • Adobe Reader 9.5.5
      Ask Toolbar
      Ask Toolbar Updater
      DefaultTab
      DefaultTab Chrome
      Java 7 Update 25
      Java™ 6 Update 7
      Vid-Saver
      uTorrentControl2 Toolbar
      µTorrent



  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.


Update Adobe reader
  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
    • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :

I see you have MBAM installed - I think this is a great program and would like you to run a quick scan at this time
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.




Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 cinwere

cinwere
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Posted 30 September 2013 - 10:35 PM

Gringo:

 

We have 2 computers that share the same router and allows file sharing. We have never done file sharing between the two. How do we turn it off?



#13 gringo_pr

gringo_pr

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Posted 30 September 2013 - 10:47 PM

Hello

This is the program that I am giving the warning about - µTorrent

it is a peer2peer client that allows users to share files over the internet


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#14 cinwere

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Posted 01 October 2013 - 10:50 PM

Gringo:

 

Wasn't able to find Ask Toolbar Updater, Default Tab, Defaukt Tab Chrome, Vid Saver, U torrent Control 2 Toolbar. Java 6 & 7 were difficult to remove as well as U Torrent. I also found another strain of U Torrent and I believe I was able to remove it. 

 

Here's mbam log:

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.10.02.01
 
Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
Cheryl :: CHERYL-PC [administrator]
 
10/1/2013 7:32:55 PM
mbam-log-2013-10-01 (19-32-55).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 261119
Time elapsed: 6 minute(s), 49 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 2
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7F6AFBF1-E065-4627-A2FD-810366367D01} (PUP.Optional.DefaultTab) -> No action taken.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{BAD84EE2-624D-4e7c-A8BB-41EFD720FD77} (PUP.Optional.DefaultTab.A) -> No action taken.
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 3
C:\Users\Cheryl\Downloads\games (1).exe (PUP.Optional.InstallIQ.A) -> No action taken.
C:\Users\Cheryl\Downloads\games.exe (PUP.Optional.InstallIQ.A) -> No action taken.
C:\Users\Cheryl\Downloads\ultimatemediaplayer_672.exe (PUP.Optional.InstallIQ.A) -> No action taken.
 
(end)
 
 
Here's hijackthis:
 
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:53:34 PM, on 10/1/2013
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16506)
Boot mode: Normal
 
Running processes:
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuSchd2.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\Hewlett-Packard\Media\TV\TVAgent.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\Cheryl\Downloads\HijackThis (1).exe
 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.6.0_07\bin\jp2ssv.dll (file missing)
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [DVDAgent] "C:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe"
O4 - HKLM\..\Run: [TSMAgent] "C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe"
O4 - HKLM\..\Run: [CLMLServer for HP TouchSmart] "C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe"
O4 - HKLM\..\Run: [TVAgent] "C:\Program Files (x86)\Hewlett-Packard\Media\TV\TVAgent.exe"
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Hewlett-Packard\Media\Webcam" update "Software\Hewlett-Packard\Media\Webcam"
O4 - HKLM\..\Run: [UpdateLBPShortCut] "C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
O4 - HKLM\..\Run: [UpdatePSTShortCut] "C:\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\DVD Suite" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
O4 - HKLM\..\Run: [QlbCtrl.exe] "C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" /Start
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [UpdatePDIRShortCut] "C:\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} (SysInfo Class) - http://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.5.13.0.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - 
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_8aadd48d\AESTSr64.exe (file missing)
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Unknown owner - C:\Windows\system32\agr64svc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: WebEx Service Host for Support Center (atashost) - WebEx Communications, Inc. - C:\Windows\SysWOW64\atashost.exe
O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Program Files (x86)\SMINST\BLService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Audio Service (STacSV) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_8aadd48d\STacSV64.exe (file missing)
O23 - Service: TV Background Capture Service (TVBCS) (TVCapSvc) - Unknown owner - C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe
O23 - Service: TV Task Scheduler (TVTS) (TVSched) - Unknown owner - C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
 
--
End of file - 13936 bytes
 
Additionally, hijackthis gave a list to view but have no idea what to delete, I would assume that the above log will give an idea to you.
 
Computer booting is quicker. Mouse performance is better.

 



#15 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 02 October 2013 - 08:38 AM


Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
      O4 - HKLM\..\Run: [DVDAgent] "C:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe"
      O4 - HKLM\..\Run: [CLMLServer for HP TouchSmart] "C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe"
      O4 - HKLM\..\Run: [TVAgent] "C:\Program Files (x86)\Hewlett-Packard\Media\TV\TVAgent.exe"
      O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Hewlett-Packard\Media\Webcam" update "Software\Hewlett-Packard\Media\Webcam"
      O4 - HKLM\..\Run: [UpdateLBPShortCut] "C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
      O4 - HKLM\..\Run: [UpdatePSTShortCut] "C:\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\DVD Suite" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
      O4 - HKLM\..\Run: [UpdateP2GoShortCut] "C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
      O4 - HKLM\..\Run: [UpdatePDIRShortCut] "C:\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
      O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
      O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
      O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
      O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
      O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
      O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
      O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
      O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.
    • NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brackets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo
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