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BSOD help?!


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#1 Sluicebox

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Posted 27 September 2013 - 06:58 PM

Ive been getting random BSOD's after which my computer restarts. I need help figuring out what's causing them. I downloaded bluescreen viewer and got the following info from it:

 

Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time 092013-19406-01.dmp 9/20/2013 3:45:25 PM   0x00000124 00000000`00000000 fffffa80`0e37d028 00000000`be000000 00000000`0100110a             x64           C:\Windows\Minidump\092013-19406-01.dmp 8 15 7601 262,144 9/20/2013 3:46:07 PM 092513-15100-01.dmp 9/25/2013 8:31:22 PM   0x00000124 00000000`00000000 fffffa80`0e302028 00000000`be000000 00000000`0100110a hal.dll hal.dll+12a3b         x64 ntoskrnl.exe+75b80         C:\Windows\Minidump\092513-15100-01.dmp 8 15 7601 292,976 9/25/2013 8:32:04 PM 092513-15522-01.dmp 9/25/2013 10:31:39 PM   0x00000124 00000000`00000000 fffffa80`0e213028 00000000`be000000 00000000`0100110a hal.dll hal.dll+12a3b         x64 ntoskrnl.exe+75b80         C:\Windows\Minidump\092513-15522-01.dmp 8 15 7601 292,976 9/25/2013 10:32:25 PM 092713-13977-01.dmp 9/27/2013 6:48:31 PM   0x00000124 00000000`00000000 fffffa80`0dbaf028 00000000`be000000 00000000`0100110a hal.dll hal.dll+12a3b         x64 ntoskrnl.exe+75b80         C:\Windows\Minidump\092713-13977-01.dmp 8 15 7601 292,912 9/27/2013 6:49:39 PM

 

Is this a virus or a hardware issue? Please help, these bluescreens are getting frustrating.


Edited by hamluis, 11 October 2013 - 12:49 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 sflatechguy

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Posted 27 September 2013 - 08:10 PM

This bug check error -- 0x00000124 -- indicates it's a hardware issue. Have you made any changes to your computer lately -- new CPU, memory, video card? Have you added any peripherals or updated any drivers recently?



#3 Sluicebox

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Posted 27 September 2013 - 11:08 PM

The computer is a new build but it worked fine up until about a week ago, ive updated video drivers recently but other than that nothing. Is there anything that i can do to determine what piece of hardware has an issue?



#4 jhayz

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Posted 28 September 2013 - 12:53 AM

See more Troubleshooting Windows 7: Stop 0x124 - what it means and what to try. Run a diagnostic hard drive and RAM test or alternately swap each stick on slots. Please post back and let us know the results.


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#5 Sluicebox

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Posted 11 October 2013 - 12:41 PM

Hey guys, i ran every test and everything came up clean. I ran a memtest, a hardrive test, cpu test, and an intensive gpu benchmark and my computer continued to run fine. I also ran a prime95 blend test with no issues. Is it possible that there could have been a virus or some form of malware causing these crashes? They only started once i downloaded comodo internet security, and after i uninstalled it and ran malwarebytes, a piece of malware was detected and cleaned. My computer was fine for a while then i had another BSOD the other day while playing Diablo 3. These bluescreens only happened during games but i also ran tdsskiller, combofix, and adw cleaner and all 3 found malware that they were able to clean. After doing these cleanings i havent had a BSOD...yet (fingers crossed) Is it possible that a x24 error was caused by software?


Edited by hamluis, 11 October 2013 - 12:50 PM.
Emphasis added to portion re malware - Hamluis.


#6 sflatechguy

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Posted 11 October 2013 - 04:17 PM

Bug check 124 is always a hardware issue. As jhayz pointed out, it is usually the hard drive or memory, although it can also happen if a PCI device is hot-plugged. What sort of hard drive test did you run?

It could be a cooling issue -- you say it only happens when you are playing games, which is also when your system is running at it's hottest.






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