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System Administrator Settings Not Configured Properly


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#1 SemiSavvy

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Posted 27 September 2013 - 05:42 PM

Hi,

 

Brand new to this forum; happy to have found it.  I have two or three problems, but I'll take them one at a time.  First, my settings in System Administrator are not properly configured to allow proper installation of, for instance, iTunes.  I have tried a few tweaks.  I need to have highest level of clearance (I AM my System Administrator!) without limitation. 

 

Anyone have a series of simple steps, at Command Prompt or elsewhere? 

 

Thanks for any input.

 

Sony Vaio Touch Desktop All-in-One, running Windows 7


Edited by hamluis, 28 September 2013 - 05:44 PM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 hamluis

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Posted 28 September 2013 - 07:06 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#3 SemiSavvy

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Posted 28 September 2013 - 01:47 PM

Thanks you so much for your help.

 

Here is the MiniToolbox result log:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Administrator (administrator) on 28-09-2013 at 11:42:42
Running from "C:\Users\Administrator\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/27/2013 10:11:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/27/2013 09:44:50 PM) (Source: Microsoft-Windows-User Profiles Service) (User: Marge-VAIO)
Description: Windows cannot delete the profile directory C:\Users\New User August 2013. This error may be caused by files in this directory being used by another program.

 DETAIL - The directory is not empty.

Error: (09/27/2013 09:44:01 PM) (Source: Microsoft-Windows-User Profiles Service) (User: Marge-VAIO)
Description: Windows cannot delete the profile directory C:\Users\New User2 August2013. This error may be caused by files in this directory being used by another program.

 DETAIL - The directory is not empty.

Error: (09/27/2013 07:06:16 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
].

Operation:
   Obtain a callable interface for this provider
   List interfaces for all providers supporting this context
   Query Shadow Copies

Context:
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Class ID: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}
   Snapshot Context: -1
   Snapshot Context: -1
   Execution Context: Coordinator

Error: (09/27/2013 07:06:16 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]

Operation:
   Obtain a callable interface for this provider
   List interfaces for all providers supporting this context
   Query Shadow Copies

Context:
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Class ID: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}
   Snapshot Context: -1
   Snapshot Context: -1
   Execution Context: Coordinator

Error: (09/27/2013 07:06:16 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
].

Operation:
   Obtain a callable interface for this provider
   Check If Volume Is Supported by Provider

Context:
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Class ID: {00000000-0000-0000-0000-000000000000}
   Snapshot Context: 0
   Execution Context: Coordinator
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Volume Name: \\?\Volume{382b20b6-6655-11e2-8f98-806e6f6e6963}\

Error: (09/27/2013 07:06:16 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]

Operation:
   Obtain a callable interface for this provider
   Check If Volume Is Supported by Provider

Context:
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Class ID: {00000000-0000-0000-0000-000000000000}
   Snapshot Context: 0
   Execution Context: Coordinator
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Volume Name: \\?\Volume{382b20b6-6655-11e2-8f98-806e6f6e6963}\

Error: (09/27/2013 07:06:16 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
].

Operation:
   Obtain a callable interface for this provider
   Check If Volume Is Supported by Provider

Context:
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Class ID: {00000000-0000-0000-0000-000000000000}
   Snapshot Context: 0
   Execution Context: Coordinator
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Volume Name: \\?\Volume{382b20b8-6655-11e2-8f98-806e6f6e6963}\

Error: (09/27/2013 07:06:16 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]

Operation:
   Obtain a callable interface for this provider
   Check If Volume Is Supported by Provider

Context:
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Class ID: {00000000-0000-0000-0000-000000000000}
   Snapshot Context: 0
   Execution Context: Coordinator
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Volume Name: \\?\Volume{382b20b8-6655-11e2-8f98-806e6f6e6963}\

Error: (09/27/2013 07:06:16 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
].

Operation:
   Obtain a callable interface for this provider
   Check If Volume Is Supported by Provider

Context:
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Class ID: {00000000-0000-0000-0000-000000000000}
   Snapshot Context: 0
   Execution Context: Coordinator
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Volume Name: \\?\Volume{382b20c5-6655-11e2-8f98-806e6f6e6963}\

System errors:
=============
Error: (09/28/2013 09:26:01 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (09/27/2013 10:13:06 PM) (Source: Service Control Manager) (User: )
Description: The Energy Server Service service terminated with the following error:
%%268439613

Error: (09/27/2013 10:11:04 PM) (Source: Service Control Manager) (User: )
Description: The Windows Image Acquisition (WIA) service depends on the Shell Hardware Detection service which failed to start because of the following error:
%%1058

Error: (09/27/2013 10:11:04 PM) (Source: Service Control Manager) (User: )
Description: The Online Backup Service service failed to start due to the following error:
%%1053

Error: (09/27/2013 10:11:04 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (120000 milliseconds) while waiting for the Online Backup Service service to connect.

Error: (09/27/2013 10:11:05 PM) (Source: ipnathlp) (User: )
Description: 192.168.1.3192.168.137.0255.255.255.0

Error: (09/27/2013 10:11:05 PM) (Source: ipnathlp) (User: )
Description:

Error: (09/27/2013 10:09:03 PM) (Source: Service Control Manager) (User: )
Description: The Net.Tcp Listener Adapter service depends the following service: was. This service might not be installed.

Error: (09/27/2013 10:09:03 PM) (Source: Service Control Manager) (User: )
Description: The Net.Pipe Listener Adapter service depends the following service: was. This service might not be installed.

Error: (09/27/2013 10:09:03 PM) (Source: Service Control Manager) (User: )
Description: The Net.Msmq Listener Adapter service depends the following service: msmq. This service might not be installed.

Microsoft Office Sessions:
=========================
Error: (09/27/2013 10:11:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/27/2013 09:44:50 PM) (Source: Microsoft-Windows-User Profiles Service)(User: Marge-VAIO)
Description: C:\Users\New User August 2013The directory is not empty.

Error: (09/27/2013 09:44:01 PM) (Source: Microsoft-Windows-User Profiles Service)(User: Marge-VAIO)
Description: C:\Users\New User2 August2013The directory is not empty.

Error: (09/27/2013 07:06:16 PM) (Source: VSS)(User: )
Description: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Obtain a callable interface for this provider
   List interfaces for all providers supporting this context
   Query Shadow Copies

Context:
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Class ID: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}
   Snapshot Context: -1
   Snapshot Context: -1
   Execution Context: Coordinator

Error: (09/27/2013 07:06:16 PM) (Source: VSS)(User: )
Description: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}SW_PROV0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Obtain a callable interface for this provider
   List interfaces for all providers supporting this context
   Query Shadow Copies

Context:
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Class ID: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}
   Snapshot Context: -1
   Snapshot Context: -1
   Execution Context: Coordinator

Error: (09/27/2013 07:06:16 PM) (Source: VSS)(User: )
Description: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Obtain a callable interface for this provider
   Check If Volume Is Supported by Provider

Context:
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Class ID: {00000000-0000-0000-0000-000000000000}
   Snapshot Context: 0
   Execution Context: Coordinator
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Volume Name: \\?\Volume{382b20b6-6655-11e2-8f98-806e6f6e6963}\

Error: (09/27/2013 07:06:16 PM) (Source: VSS)(User: )
Description: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}SW_PROV0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Obtain a callable interface for this provider
   Check If Volume Is Supported by Provider

Context:
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Class ID: {00000000-0000-0000-0000-000000000000}
   Snapshot Context: 0
   Execution Context: Coordinator
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Volume Name: \\?\Volume{382b20b6-6655-11e2-8f98-806e6f6e6963}\

Error: (09/27/2013 07:06:16 PM) (Source: VSS)(User: )
Description: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Obtain a callable interface for this provider
   Check If Volume Is Supported by Provider

Context:
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Class ID: {00000000-0000-0000-0000-000000000000}
   Snapshot Context: 0
   Execution Context: Coordinator
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Volume Name: \\?\Volume{382b20b8-6655-11e2-8f98-806e6f6e6963}\

Error: (09/27/2013 07:06:16 PM) (Source: VSS)(User: )
Description: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}SW_PROV0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Obtain a callable interface for this provider
   Check If Volume Is Supported by Provider

Context:
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Class ID: {00000000-0000-0000-0000-000000000000}
   Snapshot Context: 0
   Execution Context: Coordinator
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Volume Name: \\?\Volume{382b20b8-6655-11e2-8f98-806e6f6e6963}\

Error: (09/27/2013 07:06:16 PM) (Source: VSS)(User: )
Description: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Operation:
   Obtain a callable interface for this provider
   Check If Volume Is Supported by Provider

Context:
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Class ID: {00000000-0000-0000-0000-000000000000}
   Snapshot Context: 0
   Execution Context: Coordinator
   Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Volume Name: \\?\Volume{382b20c5-6655-11e2-8f98-806e6f6e6963}\

CodeIntegrity Errors:
===================================
  Date: 2013-09-24 15:43:59.545
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-24 15:43:59.459
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-24 15:43:59.133
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-24 15:43:58.909
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-24 15:43:58.562
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-24 15:43:58.524
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-24 15:43:58.478
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\gpapi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-24 15:43:58.419
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\gpapi.dll because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

7-Zip 9.20
ACID Music Studio 8.0 (Version: 8.0.178)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
Adobe Shockwave Player 12.0 (Version: 12.0.2.122)
Amazon Kindle
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Application Manager for VAIO
ArcSoft Family Paint 3D (Version: 1.0.101)
ArcSoft Magic-i Visual Effects 2 (Version: 2.0.149)
ArcSoft WebCam Companion 4 (Version: 4.0.444)
ArcSoft WebCam Message Board (Version: 1.1.84)
Atheros WiFi Driver Installation (Version: 3.0)
AVerMedia MiniCard TV Tuner 1.1.64.50 (Version: 1.1.64.50)
AVG PC TuneUp (Version: 12.0.4000.108)
AVG PC TuneUp Language Pack (en-US) (Version: 12.0.4000.108)
Best Removal Tool
Bing Bar (Version: 7.2.241.0)
Bing Maps 3D (Version: 4.0.903.16005)
Bluetooth Win7 Suite (64) (Version: 7.3.0.110)
Bonjour (Version: 3.0.0.10)
Canon IJ Network Scanner Selector EX
Canon IJ Network Tool (Version: 3.1.1)
Canon MP610 series
Canon MX880 series MP Drivers
Canon My Image Garden (Version: 1.1.1)
Canon My Image Garden Design Files (Version: 1.0.1)
Canon Quick Menu (Version: 2.1.0)
CanoScan 9000F Scanner Driver
CCleaner (Version: 4.05)
Cloudmark DesktopOne (Version: 1.4.0.10)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (Version: 15.4.5722.2)
Corel WinDVD (Version: 10.0.6.166)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DMUninstaller
DnsBasic 1.0 build 111
Dolby Home Theater v4 (Version: 7.2.7000.6)
DomaIQ
Evernote v. 4.4 (Version: 4.4.0.4848)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Google Chrome (Version: 29.0.1547.76)
Google Earth (Version: 7.1.1.1888)
Google Update Helper (Version: 1.3.21.153)
GoToMyPC (Version: 8.0.943)
Hotspot Shield 3.11 (Version: 3.11)
iCloud (Version: 2.1.2.8)
InfoAtoms [Uninstall] (Version: 1.5.0.0)
Intel® Identity Protection Technology 1.1.2.0 (Version: 1.1.2.0)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Rapid Storage Technology (Version: 10.1.2.1004)
iTunes (Version: 11.1.0.126)
Junk Mail filter update (Version: 15.4.3502.0922)
Keyboard Shortcuts (Version: 1.0.7.07110)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Malwarebytes Secure Backup (Version: 5.9.1.4720)
Media Gallery (Version: 1.5.0.17250)
Media Go (Version: 1.7.254)
Memeo Instant Backup (Version: 4.60.0.7955)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft Touch Pack for Windows 7 (Version: 1.0.40517.00)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40303)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40308)
Microsoft XNA Framework Redistributable 3.0 (Version: 3.0.11010.0)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
NETGEAR Genie (Version: 2.2.28.24.exe )
NextWindow DesktopTouch Driver Package (Version: 1.1.014)
Norton Internet Security (Version: 20.4.0.40)
Norton Management (Version: 3.2.2.12)
NVIDIA 3D Vision Driver 269.70 (Version: 269.70)
NVIDIA 3D Vision Video Player (Version: 1.6.9)
NVIDIA Control Panel 269.70 (Version: 269.70)
NVIDIA Graphics Driver 269.70 (Version: 269.70)
NVIDIA Guard Service 1.3 (Version: 1.3)
NVIDIA HD Audio Driver 1.3.18.0 (Version: 1.3.18.0)
NVIDIA Install Application (Version: 2.1002.109.718)
NVIDIA PhysX (Version: 9.11.1111)
NVIDIA PhysX System Software 269.70 (Version: 269.70)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.6970)
Oasis2Service (Version: 1.0.1)
OOBE (Version: 11.3.1.6)
PDFCreator (Version: 1.2.0)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
PlayStation®Network Downloader (Version: 2.05.00710)
PlayStation®Store (Version: 4.1.8.11883)
PMB (Version: 5.6.01.03300)
PMB VAIO Edition Plug-in (Version: 1.5.10.05300)
PMB VAIO Edition Plug-in (Version: 1.6.00.06010)
Qualcomm Atheros Direct Connect (Version: 3.0)
Quick Web Access (Version: 1.4.6.10)
RealDownloader (Version: 1.3.1)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6383)
RealUpgrade 1.1 (Version: 1.1.0)
Remote Keyboard (Version: 1.1.1.07060)
Remote Play with PlayStation 3 (Version: 1.1.0.15072)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.0.32.0)
RoboForm 7-9-2-2 (All Users) (Version: 7-9-2-2)
Roxio Central Audio (Version: 3.8.0)
Roxio Central Copy (Version: 3.8.0)
Roxio Central Core (Version: 3.8.0)
Roxio Central Data (Version: 3.8.0)
Roxio Central Tools (Version: 3.8.0)
Roxio Easy Media Creator 10 LJ (Version: 10.3)
Roxio Easy Media Creator Home (Version: 10.3.351)
Safari (Version: 5.34.57.2)
Seagate Dashboard (Version: 1.1.0.1554)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Skype™ 5.10 (Version: 5.10.116)
Sony Corporation (Version: 1.0.0)
Sound Forge Audio Studio 10.0 (Version: 10.0.153)
SSLx64 (Version: 1.0.0)
SSLx86 (Version: 1.0.0)
swMSM (Version: 12.0.0.1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553157) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
V3DPX86 (Version: 1.0.0)
VAIO - Media Gallery (Version: 1.5.0.18100)
VAIO - PMB VAIO Edition Guide (Version: 1.6.00.06030)
VAIO - PMB VAIO Edition Plug-in (Version: 1.6.01.06110)
VAIO - Remote Keyboard (Version: 1.1.0.07060)
VAIO - Remote Play with PlayStation®3 (Version: 1.1.0.15072)
VAIO - Xperia Link (Version: 1.1.1.03270)
VAIO 3D Portal (Version: 1.1.0.06240)
VAIO Care (Version: 8.1.0.10120)
VAIO Control Center (Version: 5.0.0.07070)
VAIO Data Restore Tool (Version: 1.7.0.05270)
VAIO Easy Connect (Version: 1.1.2.01120)
VAIO Gate (Version: 2.4.2.02200)
VAIO Gate Default (Version: 2.5.0.07080)
VAIO Help and Support (Version: 15.00.0719)
VAIO Improvement (Version: 1.1.0.06030)
VAIO Manual (Version: 1.4.0.05310)
VAIO Messenger (Version: 2.0.424.0)
VAIO Sample Contents (Version: 1.4.0.09010)
VAIO Smart Network (Version: 3.8.0.08120)
VAIO Touch Portal (Version: 1.1.0.06160)
VAIO Transfer Support (Version: 1.4.0.14230)
VAIO Update (Version: 6.2.1.03260)
VCCx64 (Version: 1.0.0)
VCCx86 (Version: 1.0.0)
VD64Inst (Version: 1.00.0000)
VGClientX64 (Version: 1.0.0)
VGClientX86 (Version: 1.0.0)
VHD (Version: 1.0.0)
VIP Access (Version: 2.1.1.34)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
VIx64 (Version: 1.0.0)
VIx86 (Version: 1.0.0)
VPMx64 (Version: 1.0.0)
VSNx64 (Version: 1.0.0)
VSNx86 (Version: 1.0.0)
VTPX86 (Version: 1.0.0)
VU5x64 (Version: 1.1.0)
VU5x86 (Version: 1.1.0)
VWSTx86 (Version: 1.0.0)
WeatherBug (Version: 7.0.0.10)
WeatherBug (Version: 7.0.0.12)
Windows Driver Package - Citrix Systems monblanking Citrix Driver  (06/27/2012 6.3.0.48) (Version: 06/27/2012 6.3.0.48)
Windows Live (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
XperiaLinkx86 (Version: 1.0.0)

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 8173.23 MB
Available physical RAM: 4968.87 MB
Total Pagefile: 16344.65 MB
Available Pagefile: 13052.83 MB
Total Virtual: 4095.88 MB
Available Virtual: 3959.8 MB

========================= Partitions: =====================================

1 Drive c: © (Fixed) (Total:916.76 GB) (Free:564.03 GB) NTFS
3 Drive e: (Mirror Image Drive) (Fixed) (Total:1397.26 GB) (Free:446.55 GB) NTFS



#4 SemiSavvy

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Posted 28 September 2013 - 01:53 PM

And here is the snapshot:  http://speccy.piriform.com/results/XZV0p60CbBVdqgkqYTNuZZw

 

Thank You!!



#5 hamluis

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Posted 28 September 2013 - 05:43 PM

Please...uninstall Go To My PC, using Add/Remove Programs.

 

Uninstall AVG PC Tuneup Utilities, via Add/Remove Programs.

 

Error: (09/28/2013 09:26:01 AM) (Source: Disk) (User: )   Description: The driver detected a controller error on \Device\Harddisk1\DR1.

 

I don't have the skill to comment on this, other than to say that you need to have someone in Internal Hardware interpret this error, along with your SMART data reflected on the Speccy snapshot.  If the hard drive has problems...that could account for your code integrity errors, IMO.  I would do this before doing anything else in an effort to pinpoint system problems.

 

Moving topic to Internal Hardware for now.

 

Louis



#6 SemiSavvy

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Posted 28 September 2013 - 06:21 PM

Thank you again.  I have removed the programs.  This may be a stupid question (duh) but will I be able to reinstall after things are righted? 

 

I'm hopping over to Internal Hardware topic now.

 

Best,

 

Marge



#7 dc3

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Posted 28 September 2013 - 06:36 PM

Just for kicks and grins, try this...

 

Open the Control Panel, click on User Accounts, click on Change User Account Control settings.
 
You will see an image like the one below, move the slide control to Never Notify and click on OK.
 
useraccount_zps1d0b0c13.png
 
This is a security feature which keeps others from making unwanted changes to your computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 SemiSavvy

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Posted 28 September 2013 - 07:26 PM

Hey,

 

Okay, completed.  Still can't correctly install iTunes, though.  Any thoughts on what I should do to address the code integrity errors on the hard drive?

 

Thanks,



#9 dc3

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Posted 29 September 2013 - 08:27 AM

Regarding the hdd, download and run Seagate's diagnostic tool Seatools.  There are instructions at the website for running the diagnostic.

 

When you try to install iTunes are you getting any error messages regarding the failed installation?

 

Have you tried deleting the Itunes download and trying the download again to see if there was a glitch in the first download?

 

In your first post you stated that you have three problems, please post the other problems.  It is  possible that they may be related.


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#10 SemiSavvy

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Posted 29 September 2013 - 05:54 PM

I'm running Seatools now (long generic.)  Added:  and it came up clean.  Yea.  I did a full Check Disk yesterday and it came up clean, by the way.

 

I have deleted iTunes and reinstalled more than once.  I have a program called "Best Removal Tool" that removes not only the program but left over Registry entries, etc.  I have also removed Bonjour and Quicktime, along with iTunes, and then tried reinstalling.  Initially it will tell me it has "finished installing," but then I get message saying "Failed to install properly.  Please reinstall again and referencing Error Code 27, I think.  (I need to check that.)  I also get "Service Apple Mobile Device failed to start.  Verify that you have sufficient privileges to start system services."  That is the message that has led me to pursue making sure System Administrator is correctly set up.  (I am running as Administrator.) 

 

I get a similar message when I try to install Adobe Flash updates.  Tells me I do not have sufficient administrator privileges to allow.

 

My other problems:  I cannot set a "System Restore" point.  That takes away a lot of flexibility to be able to "go back" in time.  Third problem is getting my Canon MX880 Pixma printer to scan.  Prints okay, but computer does not recognize scanner.  May be seeing a cause for that in the Seatools scan:  first long generic was a FAIL for the printer.

 

Other than that, hope your football teams are winning this afternoon!


Edited by SemiSavvy, 29 September 2013 - 06:14 PM.


#11 dc3

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Posted 29 September 2013 - 06:07 PM

In the user accounts how many administrator accounts are there?

 

I'm a die hard Miami fan, rather misplaced since I've been in northern California since 1971. :lmao:


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#12 SemiSavvy

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Posted 29 September 2013 - 07:11 PM

Well you are sure better off on Team Miami rather than the Oakland Raiders!  Though the Niners are on tonight and usually worth watching. . .

 

Back to your question:  I currently have only one administrator account, and one "guest" account.  At one time I had I think 3 administrator accounts, and I think that is where I may have caused my problem---I simply created a new administrator (which in my mind I was thinking of as a "clean" new one) and deleted all others.  And, voila, shortly thereafter my problems began to come to light---



#13 cryptodan

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Posted 29 September 2013 - 08:13 PM

When you try to install iTunes what if any error messages occur, and have you right clicked on the installation file and selected Run As.... and see if it will install then?

#14 SemiSavvy

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Posted 29 September 2013 - 11:43 PM

Here is what I get:  iTunesHelper was not installed correctly.  Please reinstall iTunes.  Error 7.



#15 SemiSavvy

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Posted 29 September 2013 - 11:49 PM

I did right click on the installation file, and selected "Run as Administrator."  Still got the "iTunes Helper was not installed correctly. "






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