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Windows XP, unable to run MBAM or ComboFix


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#1 cwiedner

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Posted 26 September 2013 - 05:09 PM

I have a Windows XP Pro SP3 computer that was unable to open Quickbooks, so I tried updating and running MBAM. MBAM opens, but evenutally hangs. I ran TDSSKiller, and it found 1 rootkit and removed it on reboot (I didn't pay attention to the name of what it found). Still cannot run MBAM, so I ran ComboFix. I know it's not advised to run ComboFix without supervision, but I've had pretty good results in the past. At any rate, Combofix starts, extracts files, backs up the hive files, then nothing. Task Manager shows that cmd.3xe is running, but no CPU usage, and the blue CLI window never opens. No other "3xe" files or anything else I would identify as part of ComboFix are running. I suspect there is still a rootkit, but I don't know what to do to remove it at this point. My host file looks normal. I also ran HijackThis and didn't see anything out of the ordinary. Any help would be outstanding.



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#2 Broni

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Posted 26 September 2013 - 06:25 PM

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We can't comment on Combofix in this forum.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

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