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HELP, I have a zeroacess virus, and who knows what else


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2 replies to this topic

#1 jojosam123

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Posted 26 September 2013 - 10:27 AM

can someone please help me, my son who thought he could do it himself ran combofix, but after the log came up he did nothing else, I am now on a uninfected comp, But I need my own back. does " mybleepingcomputer" do remote repairs? I understand a donation is not required but appreciated. one I am more then willing to give. I do not even know where to start with all this



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#2 TB-Psychotic

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Posted 26 September 2013 - 04:30 PM

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 

 

No worries at this point - please post up the content of C:\combofix.txt.

No need for remote administration here - we´ll handle this!


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#3 TB-Psychotic

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Posted 30 September 2013 - 07:50 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)




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