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department of justice virus


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9 replies to this topic

#1 walkstraightdown

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Posted 26 September 2013 - 08:43 AM

Hello everyone!

So I'm helping fix a computer for a family member, and got a nice taste of the Department of Justice virus. Somehow I think they be a little more forceful if they wanted to shut their computer down but anyway...

First off, I can't start the computer in safe mode. Every time it starts to boot in safe mode it just restarts itself. I tried every option that there is but none of them work.

I also have reason to believe that this has disabled all of the main Windows Components like msconfig.

I tried to fix the problem by slaving the drive to my computer, and running programs such as Malwarebytes and Spyhunter. But for some reason even though they picked up viruses and deleted them it still comes back.

I'm not sure where else to go with this except backup and reformat. All suggestions are greatly appreciated.

Oh and its windows XP on a Compaq presario SR 1330NX

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#2 gringo_pr

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Posted 26 September 2013 - 10:19 AM


Hello walkstraightdown

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


We are going to try System Restore to restore the system prior to the infection.

Depending on your Windows version.


Option 1.

Step 1: Use F8 to Boot to SafeMode With Command Prompt
Step 2: Use ctrl/alt/del (keys) to get task manager opened
Step 3: choose file and create new task
Step 4: Then Navigate to:
C:\windows\system32\restore\rstrui.exe and press Enter and press Enter (double click rstrui.exe) and press Enter (double click rstrui)
Step 5: Restore Computer to a Date you know you were virus free
Step 6: Run Malwarebytes

Option 2.

Step 1: Use F8 to Boot to SafeMode With Command Prompt
At the command prompt type in: rstrui.exe
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#3 walkstraightdown

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Posted 26 September 2013 - 03:18 PM

Hello gringo.

Thanks for the speedy reply. First off, I'm posting off of a phone so I can access this anytime.

Next, I can't access safe mode. No matter which option i choose, the computer starts to load safe mode and then reboots itself. I can't access the system recovery through normal operation.

#4 gringo_pr

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Posted 26 September 2013 - 04:55 PM

Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Next download driver.sh to your USB drive
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Remove the USB drive and insert it back in your working computer and navigate to report.txt

    Please note - all text entries are case sensitive
Copy and paste the report.txt for my review
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#5 walkstraightdown

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Posted 26 September 2013 - 06:45 PM

I should have mentioned this and I apologize for not. I don't have home internet access for these computers. I can download anything I need on my phone though. So do I need to download the xpud iso? Will this work without the internet?

#6 gringo_pr

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Posted 26 September 2013 - 07:22 PM

It needs to be burned to a cd - can you do this

it does not matter how you download it but needs to be burnt from a windows computer



gringo
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#7 walkstraightdown

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Posted 26 September 2013 - 08:08 PM

OK I burned the CD and set the priority. It wont boot to that CD it just gives me a flashing cursor and then boots normally.

#8 gringo_pr

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Posted 26 September 2013 - 09:02 PM

Sent you a PM

gringo
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#9 gringo_pr

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Posted 30 September 2013 - 09:12 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 gringo_pr

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Posted 04 October 2013 - 01:51 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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