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User Profile service failed the logon


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#1 Gingertash

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Posted 26 September 2013 - 06:34 AM

My friend is trying to logon to his laptop (operating windows 7) and after typing in his password gets the message .... ' The User Profile Service service failed the logon.  User Profile cannot be loaded.'

 

There is only one user set up on the system and as the message appears to be a logical one i.e. his one and only user setup details cannot be found and so is unable to verify his password, my question is..... how can he reset or setup a new user as part of the login process?.   If he had another user then maybe he could have used that user to restore his user credentials.



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#2 wing987

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Posted 26 September 2013 - 10:39 AM

Try this:

 

Boot into Safe Mode. Do this by repeatedly tapping the F8 key as the computer is starting up.

 

Log in, it should still work.

 

Click on start, then in the search bar type regedit and hit enter.

 

Navigate to:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

There is one line for each profile. Under each you have these three selections.  Check them on the profile you want to work.

a.) That the key name doesn't end in ".bak" (remove .bak if there)
b.) That the RefCount value is 0 (change it if different)
c.) That the State value is 0 (change if different)

 

 

Once that is completed, create a secondary admin profile.  Although it may not be the best security practice, for a home computer it is critical in the event of admin account failure (as Vista and Win7 are multi-user platforms and are not designed for a single user, despite being used that way in home environments)


Edited by hamluis, 26 September 2013 - 01:28 PM.

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#3 chrisd87

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Posted 26 September 2013 - 11:17 AM

Just to add to what wing posted. Here is a guide with step by step instructions with images included in case you need it.

 

http://www.sevenforums.com/tutorials/186131-user-profile-service-failed-logon-user-profile-cannot-loaded.html


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#4 Gingertash

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Posted 26 September 2013 - 12:12 PM

Just to add to what wing posted. Here is a guide with step by step instructions with images included in case you need it.

 

http://www.sevenforums.com/tutorials/186131-user-profile-service-failed-logon-user-profile-cannot-loaded.html

Thanks .... worked a treat


Try this:

 

Boot into Safe Mode. Do this by repeatedly tapping the F8 key as the computer is starting up.

 

Log in, it should still work.

 

Click on start, then in the search bar type regedit and hit enter.

 

Navigate to:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

There is one line for each profile. Under each you have these three selections.  Check them on the profile you want to work.

a.) That the key name doesn't end in ".bak" (remove .bak if there)
b.) That the RefCount value is 0 (change it if different)
c.) That the State value is 0 (change if different)

 

 

Once that is completed, create a secondary admin profile.  Although it may not be the best security practice, for a home computer it is critical in the event of admin account failure (as Vista and Win7 are multi-user platforms and are not designed for a single user, despite being used that way in home environments)

 

edit: removed unintended smiley face

Thanks .... worked a treat






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