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ZeroAccess rootkit, need help removing


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3 replies to this topic

#1 komododragon

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Posted 25 September 2013 - 09:58 PM

Hey,

I recently made a post here:

http://www.bleepingcomputer.com/forums/t/508766/virus-has-restricted-windows-apps-internet-access/

about a virus that had infected my computer that I thought I had removed completely. I posted some logs and have been told that I have a ZeroAccess rootkit.

Before learning this, I had done many, many different scans and repairs with many programs and resorted to doing a recovery with the Samsung Recovery tool. So the computer has been cleaned and the problem with the apps having no internet access still remains.

 

Here is the DDS log:

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16384
Run by Thomas at 6:48:58 on 2013-09-25
Microsoft Windows 8  6.2.9200.0.1252.1.1033.18.8084.5889 [GMT -7:00]
.
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\system32\dwm.exe
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\system32\SearchIndexer.exe
C:\windows\System32\svchost.exe -k LocalServiceAndNoImpersonation
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Bluetooth Suite\adminservice.exe
C:\Program Files (x86)\Samsung\Settings\CmdServer\EasyLauncher.exe
C:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Norton Internet Security\Engine\20.0.0.136\ccSvcHst.exe
C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\windows\system32\dashost.exe
C:\Program Files (x86)\Samsung\Settings\CmdServer\EasySettingsCmdServer.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\windows\system32\taskhostex.exe
C:\Program Files (x86)\Samsung\Settings\sSettings.exe
C:\Program Files (x86)\Samsung\SW Update\SWMAgent.exe
C:\windows\system32\taskhost.exe
C:\Program Files (x86)\Intel\Intel® ME FW Recovery Agent\bin\ismagent.exe
C:\Program Files\Samsung\S Agent\CommonAgent.exe
C:\Program Files (x86)\Norton Internet Security\Engine\20.0.0.136\ccSvcHst.exe
C:\Program Files (x86)\Intel\Intel® ME FW Recovery Agent\bin\updateui.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\windows\Explorer.EXE
C:\Program Files\Samsung\Support Center\GuaranaAgent.exe
C:\windows\system32\igfxext.exe
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbwe\LiveComm.exe
C:\Windows\System32\RuntimeBroker.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\Bluetooth Suite\BtTray.exe
C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\Bluetooth Suite\ActivateDesktop.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\System32\Macromed\Flash\FlashUtil_ActiveX.exe
C:\windows\WinStore\WSHost.exe
C:\windows\servicing\TrustedInstaller.exe
C:\windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.2.9200.16384_none_622908ad510eb05b\TiWorker.exe
C:\windows\system32\msiexec.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://samsung13.msn.com
uDefault_Page_URL = hxxp://samsung13.msn.com
mWinlogon: Userinit = userinit.exe
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.0.0.136\CoIEPlg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.0.0.136\IPS\IPSBHO.dll
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
mRun: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
mRun: [CLMLServer_For_P2G8] "C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe"
mRun: [CLVirtualDrive] "C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe" /R
mRun: [Intel AppUp(SM) center] "C:\Program Files (x86)\Intel\IntelAppStore\bin\ismagent.exe" --domain-id F0399437-FD0C-4A48-B101-F0314A6172E4
mPolicies-System: DisableCAD = dword:1
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{0F547962-155A-4D0D-9618-CE4D747A9BF5} : DHCPNameServer = 192.168.1.254
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [BtTray] "C:\Program Files (x86)\Bluetooth Suite\BtTray.exe"
x64-Run: [BtvStack] "C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe"
x64-Run: [IgfxTray] C:\windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-mPolicies-System: DisableCAD = dword:1
x64-IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 iaStorA;iaStorA;C:\windows\System32\Drivers\iaStorA.sys [2012-10-15 645952]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\BASHDefs\20120615.003\BHDrvx64.sys [2012-10-15 1377440]
R1 ccSet_NARA;NARA Settings Manager;C:\windows\System32\Drivers\NARAx64\0401000.00B\ccSetx64.sys [2012-10-15 168608]
R1 ccSet_NIS;Norton Internet Security Settings Manager;C:\windows\System32\Drivers\NISx64\1400000.088\ccSetx64.sys [2012-10-15 168608]
R1 CLVirtualDrive;CLVirtualDrive;C:\windows\System32\Drivers\CLVirtualDrive.sys [2012-10-15 92536]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\IPSDefs\20120611.002\IDSVia64.sys [2012-10-15 509088]
R3 AthBTPort;Qualcomm Atheros Virtual Bluetooth Class;C:\windows\System32\Drivers\btath_flt.sys [2012-10-15 88728]
R3 BTATH_A2DP;Bluetooth A2DP Audio Driver;C:\windows\System32\Drivers\btath_a2dp.sys [2012-10-15 344216]
R3 btath_avdt;Qualcomm Atheros Bluetooth AVDT Service;C:\windows\System32\Drivers\btath_avdt.sys [2012-10-15 114840]
R3 BTATH_BUS;Qualcomm Atheros Bluetooth Bus;C:\windows\System32\Drivers\btath_bus.sys [2012-10-15 33944]
R3 BTATH_HCRP;Bluetooth HCRP Server driver;C:\windows\System32\Drivers\btath_hcrp.sys [2012-10-15 178840]
R3 BTATH_LWFLT;Bluetooth LWFLT Device;C:\windows\System32\Drivers\btath_lwflt.sys [2012-10-15 76952]
R3 BTATH_RCP;Bluetooth AVRCP Device;C:\windows\System32\Drivers\btath_rcp.sys [2012-10-15 135832]
R3 BtFilter;BtFilter;C:\windows\System32\Drivers\btfilter.sys [2012-10-15 575128]
R3 BthLEEnum;Bluetooth Low Energy Driver;C:\windows\System32\Drivers\BthLEEnum.sys [2012-7-25 202752]
R3 IntcDAud;Intel® Display Audio;C:\windows\System32\Drivers\IntcDAud.sys [2012-6-18 342528]
R3 RadioHIDMini;Radio HID Mini-driver;C:\windows\System32\Drivers\RadioHIDMini.sys [2012-8-4 23408]
.
=============== Created Last 30 ================
.
2013-09-25 20:28:37 149264 ----a-w- C:\Program Files\Windows Defender\SymSrv.dll
2013-09-25 20:28:35 1558912 ----a-w- C:\Program Files\Windows Defender\DbgHelp.dll
2013-09-25 20:27:39 -------- d-----w- C:\Program Files\PyScripter
2013-09-25 20:26:38 -------- d-----w- C:\Program Files\iTunes
2013-09-25 20:26:35 -------- d-----w- C:\Program Files\iPod
2013-09-25 20:20:47 39728 ----a-w- C:\Program Files\Common Files\Microsoft Shared\Filters\msgfilt.dll
2013-09-25 20:20:47 2127024 ----a-w- C:\Program Files\Common Files\Microsoft Shared\Filters\VISFILT.DLL
2013-09-25 20:20:47 1509592 ----a-w- C:\Program Files\Common Files\Microsoft Shared\Filters\offfiltx.dll
2013-09-25 20:20:47 1332952 ----a-w- C:\Program Files\Common Files\Microsoft Shared\Filters\odffilt.dll
2013-09-25 20:19:35 -------- d-----w- C:\Program Files\CCleaner
2013-09-25 20:19:35 -------- d-----w- C:\Program Files\Bonjour
2013-09-25 20:18:57 -------- d-----w- C:\Program Files\AVAST Software
2013-09-25 13:37:07 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared
2013-09-25 09:20:17 -------- d-----w- C:\Users\Thomas\AppData\Roaming\Intel Corporation
2013-09-25 09:19:33 -------- d-----w- C:\Users\Thomas\AppData\Local\BMExplorer
2013-09-25 09:19:18 -------- d-----w- C:\Users\Thomas\AppData\Local\Power2Go8
2013-09-25 09:19:13 -------- d-----w- C:\Users\Thomas\AppData\Roaming\Atheros
2013-09-25 09:18:34 -------- d-----r- C:\Users\Thomas\Searches
2013-09-25 09:18:34 -------- d-----r- C:\Users\Thomas\Contacts
2013-09-25 09:18:26 -------- d-----w- C:\Users\Thomas\AppData\Local\Samsung
2013-09-25 09:17:33 -------- d-----w- C:\Users\Thomas\AppData\Roaming\Synaptics
2013-09-25 09:17:10 -------- d-----w- C:\Users\Thomas\AppData\Local\CrashDumps
2013-09-25 09:16:09 -------- d-----w- C:\Users\Thomas\AppData\Local\VirtualStore
2013-09-25 09:15:26 -------- d-----w- C:\Users\Thomas\AppData\Local\Packages
.
==================== Find3M  ====================
.
.
============= FINISH:  6:49:44.71 ===============
 

Thanks again for any help.



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 26 September 2013 - 10:16 AM





Hello komododragon

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I would like you to run this program for me.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

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Posted 30 September 2013 - 09:12 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

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Posted 04 October 2013 - 01:51 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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