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Windows Will not start


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40 replies to this topic

#1 Two Chain

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Posted 25 September 2013 - 09:03 PM

This morning I ran Malwarebytes to try and get rid of numerous popups that were happening.  I deleted all items it found and now when I try to log on to Windows it will not load.  It seems to load ok to where you select your logon name.  When I select that and enter my password it briefly says loading your preferences and then switches to saving your preferences and goes back to the logon screen.  It tried loading it in Safe Mode but get the same thing.

 

Any suggestions please ?

 

Thanks


Edited by hamluis, 02 October 2013 - 06:21 AM.
Moved from XP to MRL - Hamluis.


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#2 hamluis

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Posted 26 September 2013 - 07:18 AM

I've requested assistance from those more competent with such issues...please be patient :).

 

Louis



#3 Two Chain

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Posted 26 September 2013 - 05:09 PM

Thanks, much appreciated.



#4 jefferysitz

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Posted 30 September 2013 - 10:35 AM

Have you tried logging into Administrator in safe mode and making a new user profile?  If you cannot get in to Adminstrator then it is probably over my head.  If you can, then making a new user might work.



#5 Two Chain

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Posted 30 September 2013 - 05:43 PM

You can't logon to anything, it immediately logs you out a few seconds after you enter your password.

 

Thanks



#6 Two Chain

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Posted 01 October 2013 - 05:08 AM

Hi Louis

 

Any more thoughts on where to from here ?

 

Thanks

Mike



#7 Casey_boy

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Posted 01 October 2013 - 06:55 AM

Hi Two Chain,

 

I'm going to reiterate what jeffrysitz says here and try the in-built administrator account. I know you said you couldn't log into anything, but I'm not sure if you actually tried what we mean, so please try this: http://www.wikihow.com/Login-to-Windows-XP-as-the-Administrator

 

Casey


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#8 Two Chain

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Posted 01 October 2013 - 06:23 PM

Thanks Casey, no I didn't qutie understand the previous request.

 

I've tried what you asked and this is the result:

 

When I try and log on as Administrator I get the same thing.  Loading your personal settings and then a couple of seconds later - saving your personal settings.  It then returns to the logon screen.

 

When I try this in safe mode I get the response - Unable to log you on because of an account restriction.

 

Thanks

Mike



#9 Casey_boy

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Posted 02 October 2013 - 03:59 AM

That's a bummer. It sounds as though we'll have to do a bit more work on the PC and so I'm going to move this topic to the malware removal forums.

 

My hunch is that one of your registry keys has become corrupted due to something MBAM has removed.

 

Let's first try using the Last Known Good Configuration option. Please try the following: restart the computer and tap F8 until the Advanced Boot Menu options come up. Select Last Known Good Configuration and press enter. Let me know if you can log in after booting that way.

 

Casey


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#10 Two Chain

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Posted 02 October 2013 - 05:05 AM

Still no go although it did load the wallpaper for around 10 seconds but then came back to the log on screen.

 

Thanks

Mike



#11 Casey_boy

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Posted 02 October 2013 - 05:26 AM

Ok, do you have your Windows XP installation disc by any chance?

 

Edit: Also, right before you're logged out again, do you notice anything odd? Does anything pop up on screen or are there any warnings given?

 

Casey


Edited by Casey_boy, 02 October 2013 - 05:27 AM.

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#12 Two Chain

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Posted 02 October 2013 - 07:35 PM

I'm fairly sure I have a Windows XP installation disk here, but its not the one that came with this computer.  The computer with the problem is a Dell and it came with several CD's which I have carefully put ....somewhere....  Does the XP disk need to be computer specific or could I use any one ?

 

No, doesn't give any warnings or popups before it logs off.

 

Cheers

Mike



#13 Casey_boy

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Posted 03 October 2013 - 07:51 AM

Hi Mike,

Let's try to boot your computer using the Ultimate Boot CD for Windows (UBCD4win).

Please print this guide for future reference!

You will need a blank CD, a clean computer and a flash drive.

Please follow the steps below and let me know if you were successful. If you were unable to create the UBCD4win, please tell me what error messages you got and/or what steps you got hung up on.

1. Download and Run Ultimate Boot CD for Windows
  • Save it to your Desktop.
  • Double-Click on the UBCD4Win.EXE that you just downloaded to your desktop.
  • Follow all of the instructions/prompts that come up.
    NOTES:
    • Do not install to a folder with spaces in it's name.
    • Your Anti-Virus may report viruses or trojans when you extract UBCD4Win, these are "False-Positives." Read HERE for information regarding the files that normally trigger AV software.
2. Insert your XP CD with SP1/SP2/SP3 into a CD Rom drive
  • Double-Click on UBCD4WinBuilder.exe located in your C:\ubcd4win folder.
  • Click "I agree" to the Builders License.
  • Click NO to Search for Windows Installation Files
  • Make the following selections from the Main Screen that pops up:
    • Builder
      • Source:(path to Windows installation files)
        • Enter the path to the drive where your XP CD is located.
        • You can click on the "..." button on the right to navigate to the path as well.
      • Custom: (include files and folders from this directory)
        • No information is necessary, leave blank.
      • Output: (C:\ubcd4win\BartPE)
        • Keep the default BartPE
    • Media output
      • Choose Create ISO image
    • Do not choose Burn to CD/DVD

  • Please note: If your XP install disc is SP1 then please .....
    • Disable- DComLaunch Service
    • Enable- LargeIDE Fix

      This can be done by pressing the "Plugin" button and checking or unchecking the appropriate selections
    Also note: If you have a Dell XP install disc you will need to follow the instructions here
    http://www.ubcd4win.com/faq.htm#dell
3. Click on the "Build" button
  • You will see the Windows EULA message. Click on I Agree
  • You will now see the Build Screen. Let it run it's course
  • When the Build is finished you can click close, then exit
4. Burn your ISO file to CD
  • Please see HERE on how to burn an ISO to CD.
==========

Next........

From your clean computer..

Please download OTLPE.zip and save it to a flash drive.
http://oldtimer.geekstogo.com/OTLPE.zip
http://www.itxassociates.com/OT-Tools/OTLPE.zip

Double click and unzip OTLPE.zip to its own folder on your flash drive. Name it OTLPE <-- Important!!

==========

Plug your flash drive into your sick computer now and do as instructed below..

==========

1. Restart Your sick Computer Using the UBCD4Win Disc That You Have Created
  • Insert the UBCD4Win disc in to one of your CD/DVD drives.
  • Restart your computer.
    • The computer should choose to boot from the UBCD4Win CD automatically. If it doesn't and you are asked if you want to boot from CD, then choose that option.
  • In the window that pops up select Launch The Ultimate Boot CD For Windows and press Enter.
    • It may take a little longer for the Desktop to appear than it does when you start your computer normally. Just let the process run itself until the desktop appears.
  • Once the desktop appears, you will receive a message asking: Do you want to start Network support?
    • Click on Yes if you want to use the PE environment to get online post your log and reply by way of an Ethernet connection.
  • You should now have a desktop that looks like this:

    Main.jpg

==========

Single click My computer from your UBCD4W desktop to navigate to the OTLPE folder that you saved to your flash drive.

Open the OTLPE folder and double click Start.cmd.
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTLPE should now start

    Change the following settings
    • Change Services, Drivers, Standard and Extra Registry to All
  • Push runscanbutton.png
  • A report will open. Save that log to your flash drive. Copy and Paste that report in your next reply.
=========

With your next post please provide:

* OTLPE.txt

Casey

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#14 Two Chain

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Posted 04 October 2013 - 03:07 AM

Thanks Casey ... will give it my best shot !  Can't find my XP disk but will be able to get one over the weekend.

 

Will be back in touch in the next couple of days.

 

Thanks for the support.

 

Mike



#15 Casey_boy

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Posted 04 October 2013 - 03:12 AM

No problem :)

Casey

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