Mod Edit: Split from http://www.bleepingcomputer.com/forums/t/508513/windows-could-not-search-for-new-updates/ ' Hamluis.
My problem fits the thread, but has different symptoms - I cannot get Windows Update to work at all.
I have a new (well, shop demo) Lenovo G570 laptop running Win 7 Home Premium, x64, 2.50Ghz, i5, 4Gb RAM, 1Tb HDD. A-virus (Kaspersky IS 2013) is installed and full scan run.
Selecting Windows Update brings up a panel with a fat red left margin and the shield in red, with a "clear" cross on it. Clicking "Check for Updates" produces the error message : "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."
Restarting makes no difference (I've tried both cold and warm reboots, several times), and anyway the service is running. Both "Control panel > Admin Tools > Services" and "Start > All Progs >[etc] > Software Environment > Services" report that "wuauserv" is running, and so does a nice utility called "What's Running".
Thank you Sikntired, I have tried both the solutions in post #2 - "Netsh winsock reset" (no problem) and "sfc /scannow" ("Windows Resource Protection did not find any integrity violations") - without success. I have also looked in "Control Panel > Programs > Turn Windows features on or off" but can't see anything appropriate. (I wish I'd stayed with XP - I understood that !)
I have a "new" version of Win 7, i.e. without Service pack 1 or ANY updates, and I feel vulnerable.
Anyone heard of this fault before ?
Edited by hamluis, 25 September 2013 - 08:33 PM.
PM sent new OP - Hamluis.