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Blue Screen Error

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#1 WhoAreYouuu


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Posted 25 September 2013 - 08:08 PM

Hello, I am desprately seeking help with my PC.
I have had a few issues with it in the past, so I did a restore to 'Factory Settings'. But I am still having issues, I am getting blue screen error. I should really read everything it says, at the bottom it starts Dumping something; but I just hold the power button and reboot. Thankfully the PC boots back up, but it has happened about 5 times in the past 7 days.
I haven't installed any new software and don't have a clue what it could be, I am pretty up to date on security, but you can never be safe I guess.
My mouse also freezes up sometimes, it takes 3-10 seconds then I can go back to web searching, etc. Something is going on here, and I just did a Factory Restore less then 6 months ago.
I hope I can get some help!
Kindest Regards!

Windows 7 Ultimate SP1

Edited by WhoAreYouuu, 25 September 2013 - 08:22 PM.

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#2 Anshad Edavana

Anshad Edavana

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  • Local time:06:05 PM

Posted 25 September 2013 - 11:02 PM

:welcome: to the Bleeping Computers forum.


I suspect you are suffering from a hardware failure since the factory restore didn't cure the issue. I would test the system memory and hard drive first before doing any other troubleshooting step. Please follow the below steps.


:step1: Run memory diagnostics.


You can use the free software Memtest86+ to stress test system RAM. Please read the below guide carefully which covers detailed instructions.




You should complete a minimum of 7 passes with memtest for an accurate result. More passes is better but may take longer time to complete.



Report whether the test detects any errors (or post a screenshot of memetst ).


:step2: Run hard drive diagnostics.


If the Memory test came clean, run hard drive diagnostics. Testing procedure depends on the brand of hard drive. To identify the manufacturer, please post a Speccy snapshot of system by reading the guide below.



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