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When I attempt to install malwarebytes, runtime error 339

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2 replies to this topic

#1 quiterite


  • Members
  • 1 posts
  • Local time:11:44 PM

Posted 24 September 2013 - 09:02 PM

with the message component "ie.frame.dll"or one of its dependencies not correctly registered: a file is missing or invalid.


Please help, here is the dds log


DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer:   BrowserJavaVersion: 10.4.1
Run by Acer User at 21:23:50 on 2013-09-24
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2038.1217 [GMT -4:00]
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ================
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\SearchProtect\bin\CltMngSvc.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Real\RealPlayer\Update\realsched.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Samsung\Kies\KiesTrayAgent.exe
C:\Users\Acer User\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files\Samsung\Kies\Kies.exe
C:\Program Files\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
C:\Users\Acer User\AppData\Roaming\SearchProtect\bin\cltmng.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Browsersafeguard\BrowserSafeguard.exe
C:\Program Files\MyPC Backup\MyPC Backup.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\System32\svchost.exe -k swprv
============== Pseudo HJT Report ===============
uStart Page = hxxp://search.yahoo.com?type=994519&fr=spigot-yhp-ie
uProxyServer = hxxp=;https=;
uProxyOverride = <-loopback>
mURLSearchHooks: uTorrentControl2 Toolbar: {687578b9-7132-4a7a-80e4-30ee31099e03} - c:\program files\utorrentcontrol2\prxtbuTor.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Slick Savings: {34A0D84B-CDDC-4EC4-AFDD-4F1DDE1D14E5} - c:\users\acer user\appdata\roaming\slick savings\Coupons.dll
BHO: uTorrentControl2 Toolbar: {687578b9-7132-4a7a-80e4-30ee31099e03} - c:\program files\utorrentcontrol2\prxtbuTor.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\oracle\javafx 2.1 runtime\bin\ssv.dll
BHO: ALOT Appbar Helper: {85F5CF95-EC8F-49fc-BB3F-38C79455CBA2} - c:\program files\alotappbar\bin\bho\ALOTHelperBHO.dll
BHO: TopArcadeHits Games: {A7A9D7E7-E0C0-4202-9F13-6A06BD073CDA} - c:\users\acer user\appdata\local\toparcadehits\Toparcadehits.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dll
BHO: Zoom Downloader: {E5C66DD8-308B-4a4f-AF0A-3D04F25B5343} -
TB: uTorrentControl2 Toolbar: {687578B9-7132-4A7A-80E4-30EE31099E03} - c:\program files\utorrentcontrol2\prxtbuTor.dll
TB: ALOT Appbar: {A531D99C-5A22-449b-83DA-872725C6D0ED} - c:\program files\alotappbar\bin\ALOTHelper.dll
TB: uTorrentControl2 Toolbar: {687578b9-7132-4a7a-80e4-30ee31099e03} - c:\program files\utorrentcontrol2\prxtbuTor.dll
uRun: [Google Update] "c:\users\acer user\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [Facebook Update] "c:\users\acer user\appdata\local\facebook\update\FacebookUpdate.exe" /c /nocrashserver
uRun: [KiesPreload] c:\program files\samsung\kies\Kies.exe /preload
uRun: [KiesAirMessage] c:\program files\samsung\kies\KiesAirMessage.exe -startup
uRun: [] c:\program files\samsung\kies\external\firmwareupdate\KiesPDLR.exe
uRun: [SearchProtect] c:\users\acer user\appdata\roaming\searchprotect\bin\cltmng.exe
uRun: [ConduitFloatingPlugin_fdkednngfjmpnljkolbapdednncafhen] "c:\windows\system32\rundll32.exe" "c:\program files\conduit\ct3298566\plugins\TBVerifier.dll",RunConduitFloatingPlugin fdkednngfjmpnljkolbapdednncafhen
uRun: [BrowserSafeguard] c:\program files\browsersafeguard\Browsersafeguard.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [KiesTrayAgent] c:\program files\samsung\kies\KiesTrayAgent.exe
mRun: [SearchProtectAll] c:\program files\searchprotect\bin\cltmng.exe
StartupFolder: c:\users\acerus~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\mypcba~1.lnk - c:\program files\mypc backup\MyPC Backup.exe
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~4\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
TCP: NameServer =
TCP: Interfaces\{E0EEC533-3620-4D48-90CE-D2915514A4C0} : DHCPNameServer =
TCP: Interfaces\{E0EEC533-3620-4D48-90CE-D2915514A4C0}\0545F677E6 : DHCPNameServer =
TCP: Interfaces\{E0EEC533-3620-4D48-90CE-D2915514A4C0}\05F6F6C6D2C45737B696 : DHCPNameServer =
TCP: Interfaces\{E0EEC533-3620-4D48-90CE-D2915514A4C0}\2375942554430343 : DHCPNameServer =
TCP: Interfaces\{E0EEC533-3620-4D48-90CE-D2915514A4C0}\24C6F63737F6D6 : DHCPNameServer =
TCP: Interfaces\{E0EEC533-3620-4D48-90CE-D2915514A4C0}\2656C6B696E6E2033643 : DHCPNameServer =
TCP: Interfaces\{E0EEC533-3620-4D48-90CE-D2915514A4C0}\355636F6E646F535B697 : DHCPNameServer =
TCP: Interfaces\{E0EEC533-3620-4D48-90CE-D2915514A4C0}\9464E67596E6D27657563747 : DHCPNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Notify: igfxcui - igfxdev.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\29.0.1547.76\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
================= FIREFOX ===================
FF - ProfilePath - c:\users\acer user\appdata\roaming\mozilla\firefox\profiles\x9gj55ok.default-1346086090037\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3298566&CUI=UN28234510806071517&UM=2&SearchSource=3&q={searchTerms}
FF - prefs.js: browser.startup.homepage - hxxp://search.conduit.com/?ctid=CT3298566&octid=CT3298566&SearchSource=61&CUI=UN28234510806071517&UM=2&UP=SP04D3336E-01EB-4BB1-B234-6FDD9D474A96
FF - prefs.js: keyword.URL - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3298566&SearchSource=2&CUI=UN28234510806071517&UM=2&q=
FF - plugin: c:\progra~1\micros~4\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~4\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: c:\program files\oracle\javafx 2.1 runtime\bin\plugin2\npjp2.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\users\acer user\appdata\local\facebook\video\skype\npFacebookVideoCalling.dll
FF - plugin: c:\users\acer user\appdata\local\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\users\acer user\appdata\roaming\mozilla\firefox\profiles\x9gj55ok.default-1346086090037\extensions\{1122b43d-30ee-403f-9bfa-3cc99b0caddd}\plugins\np-mswmp.dll
FF - plugin: c:\users\acer user\appdata\roaming\mozilla\firefox\profiles\x9gj55ok.default-1346086090037\extensions\{1122b43d-30ee-403f-9bfa-3cc99b0caddd}\plugins\npConduitFirefoxPlugin.dll
FF - plugin: c:\users\acer user\appdata\roaming\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\users\acer user\appdata\roaming\mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_8_800_168.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
FF - plugin: c:\windows\system32\wat\npWatWeb.dll
FF - ExtSQL: 2013-09-23 13:13; {1122b43d-30ee-403f-9bfa-3cc99b0caddd}; c:\users\acer user\appdata\roaming\mozilla\firefox\profiles\x9gj55ok.default-1346086090037\extensions\{1122b43d-30ee-403f-9bfa-3cc99b0caddd}
============= SERVICES / DRIVERS ===============
R2 CltMngSvc;Search Protect by Conduit Updater;c:\program files\searchprotect\bin\CltMngSvc.exe [2013-5-8 97056]
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20);c:\windows\system32\drivers\L1C62x86.sys [2009-6-10 50688]
S2 BackupStack;Computer Backup (MyPC Backup);c:\program files\mypc backup\BackupStack.exe [2013-5-31 32808]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-9-24 40776]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-8-6 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2011-8-6 1343400]
=============== File Associations ===============
.js: <filetype is not registered>
.jse: <filetype is not registered>
=============== Created Last 30 ================
2013-09-25 00:39:05    40776    ----a-w-    c:\windows\system32\drivers\mbamswissarmy.sys
2013-09-25 00:39:04    --------    d-----w-    c:\users\acer user\appdata\roaming\Malwarebytes
2013-09-25 00:38:52    --------    d-----w-    c:\programdata\Malwarebytes
2013-09-25 00:38:50    22856    ----a-w-    c:\windows\system32\drivers\mbam.sys
2013-09-25 00:38:50    --------    d-----w-    c:\program files\Malwarebytes' Anti-Malware
2013-09-23 17:22:39    --------    d-----w-    c:\program files\Ultra Video Joiner
2013-09-23 17:19:28    --------    d-----w-    c:\users\acer user\appdata\local\Programs
2013-09-23 17:19:07    --------    d-----w-    c:\program files\Browsersafeguard
2013-09-23 17:18:36    --------    d-----w-    c:\users\acer user\appdata\local\TopArcadeHits
2013-09-23 17:13:38    770384    ----a-w-    c:\windows\system32\msvcr100.dll
2013-09-23 17:13:38    421200    ----a-w-    c:\windows\system32\msvcp100.dll
2013-09-23 17:13:38    --------    d-----w-    c:\program files\SearchProtect
2013-09-23 17:13:32    --------    d-----w-    c:\users\acer user\appdata\roaming\SearchProtect
2013-09-23 00:10:37    --------    d-----w-    c:\program files\Fast AVI MPEG Joiner
2013-09-20 12:56:28    --------    d-----w-    c:\program files\Free Video Joiner
2013-09-20 12:36:40    --------    d-----w-    C:\OutputFolder
2013-09-20 12:30:53    129024    ----a-w-    c:\windows\system32\AVERM.dll
2013-09-20 12:30:52    28672    ----a-w-    c:\windows\system32\AVEQT.dll
2013-09-20 12:30:47    --------    d-----w-    c:\program files\Ultra Video Converter
==================== Find3M  ====================
2013-09-20 11:47:17    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-09-20 11:47:17    692616    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
============= FINISH: 21:30:37.53 ===============





thank you so much

Attached Files

  • Attached File  dds.txt   13.69KB   0 downloads

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#2 nasdaq


  • Malware Response Team
  • 40,238 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:11:44 PM

Posted 28 September 2013 - 08:44 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

First please let me know if you have a need for this proxy.
uProxyServer = hxxp=;https=;


Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: Turorial
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.

How to : Disable Anti-virus and Firewall...

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.

#3 nasdaq


  • Malware Response Team
  • 40,238 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:11:44 PM

Posted 04 October 2013 - 08:24 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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