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smart hdd virus


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#1 shirleyab

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Posted 24 September 2013 - 08:39 PM

I have a dell desktop computer with windows vista that is infected with the smart hdd virus. I went on line and found some help but when I went to try to fix it....the first thing they said to do was start in safe mode, when I did that a weird screen came up asking for user name and password. no matter how I try to start pc I get that same thing. Can you help? I am pretty good at things on my pc and can usually get rid of any virus or anything but I have no clue what to do here! Thanks!



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#2 Condobloke

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Posted 24 September 2013 - 09:07 PM

 
 

G'day Shirley, and Welcome to BC.

 

Please download and run  Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them.
NOTE : You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
>>>>>>>>    iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/      <<<<<<< USE THIS ONE

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do NOT reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.
When the scan is done Notepad will open with rKill log.
Post it in your next reply.
NOTE. rKill.txt log will also be present on your desktop.

 

 

Then.....

 

Download TDSSKiller and save it to your desktop.

    Extract (unzip) its contents to your desktop.
    Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
    If an infected file is detected, the default action will be Cure, click on Continue.
    If a suspicious file is detected, the default action will be Skip, click on Continue.
    It may ask you to reboot the computer to complete the process. Click on Reboot Now.
    If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
    If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.

 

Let me know how you get on....If TDSS asks for a reboot.....Do So.

 

Any dramas/probs.....let me know

 

Regards,

 

Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#3 shirleyab

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Posted 24 September 2013 - 09:19 PM

thanks for the reply and I would love to try this but as I stated, when I turn on pc all I get is this weird screen that says to enter user name and password, I'm not sure what user name and password it's talking about, never had to enter a user name and password before, but I did try anything that I thought could be my username and password, I just figured that was part of the virus or something, cause nothing worked. No matter how I tried to start pc- normally, safe mode.....I get that screen that says to enter user name and password. Could that be part of the virus? Cause like I said I've never had to enter a user name and password before to start pc. that Rkill program is the one I was going to use when I followed the directions and started in safe mode, then I could do nothing else when that screen came up to enter user name and password.



#4 Condobloke

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Posted 24 September 2013 - 09:30 PM

Ok....i misread your post......I thought you were only getting that "username and password request" in safe mode. My apologies.

 

I will report your PC as being unbootable.

 

Regards,


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#5 shirleyab

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Posted 24 September 2013 - 09:32 PM

ok thanks but what does that mean, I know what unbootable means but....that you will report it.....?



#6 boopme

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Posted 24 September 2013 - 09:34 PM

What is your operating system?

Unbootable means upon starting (booting) your machine will not reach the desktop.

Edited by boopme, 24 September 2013 - 09:45 PM.

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#7 shirleyab

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Posted 24 September 2013 - 09:49 PM

as I stated it's windows vista and I also stated that I do know what unbootable means I just didn't know what he meant by he was going to report it. Not trying to be mean but if y'all would read my posts .......lol



#8 boopme

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Posted 24 September 2013 - 10:15 PM

Sorry I did miss vista and that's why I asked.

He reported that you have a unbootable machine in our area for that. We have a few members that specialize in fixing these. So I have asked one to look here when they can.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Elise

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Posted 25 September 2013 - 04:46 AM

Hello,

Could you please let me know if you have a Vista installation disk?


regards, Elise


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#10 shirleyab

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Posted 25 September 2013 - 07:58 AM

no, I don't have a Vista installation disk.



#11 Elise

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Posted 25 September 2013 - 08:19 AM

Please try the following: restart the computer and tap F8 until the Advanced Boot Menu options come up. Select Last Known Good Configuration and press enter. Let me know if you can boot that way.

If that doesn't work, can you please try to enter Username: administrator, Password blank? Please let me know if that works.

If not, can you tell me how the password screen looks (what exactly does the message box say, what is the background color)?

regards, Elise


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