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Vista runs fine in safe mode , slow in normal.


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5 replies to this topic

#1 noopers

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Posted 24 September 2013 - 02:16 PM

Hi, I navigated to this site doing a google search and finding a post in your forum that was similar to my issue.

 

On 9/20 morning my browser was acting strange like when I clicked the arrow to go back I had to click numerous times and sometime it wouldn't go back at all.   I was running Kaspersky anti virus at the time but wonder if something malicous got in.   When I shut down the computer and tried to restart it took almost 90 minutes to start .  Once it starts and I click start menu or a program on the desktop the it hangs and I'm able to do nothing. 

 

 

I'm able to work in safe mode and safe mode with networking as normal.

 

As recommended.

 

I downloaded super anti spyware and it found only cookies I got rid of .

 

I also downloaded Adware cleaner which found a number of issues which I deleted.

 

Did a malware bytes scan and said I was clean. Tried to start in normal mode and the same issues.

 

 

I'd appreaciate any assistance. Thanks!!

 

 

I'd also like to add trying to use system restore to go back further than the morning of 9/20 but the box in the lower left is missing.  I just used that weeks ago and the box was there when I replaced a video card.

 

10yne39.jpg


Edited by noopers, 24 September 2013 - 02:21 PM.


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#2 Broni

Broni

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  • Local time:03:57 AM

Posted 24 September 2013 - 07:49 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 noopers

noopers
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Posted 24 September 2013 - 10:49 PM

 Results of screen317's Security Check version 0.99.73 

 Windows Vista Service Pack 2 x86 (UAC is enabled) 

 Internet Explorer 9 

 Internet Explorer 8 

``````````````Antivirus/Firewall Check:``````````````

 Windows Security Center service is not running! This report may not be accurate!

 WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

 SUPERAntiSpyware    

 Malwarebytes Anti-Malware version 1.75.0.1300 

 Adobe Reader 10.1.8 Adobe Reader out of Date! 

````````Process Check: objlist.exe by Laurent```````` 

`````````````````System Health check`````````````````

 Total Fragmentation on Drive C: 23 % Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log``````````````````````

 

 

Farbar Service Scanner Version: 13-09-2013

Ran by Administrator (administrator) on 24-09-2013 at 22:25:48

Running from "C:\Users\Administrator\Desktop"

Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)

Boot Mode: Network

****************************************************************

 

Internet Services:

============

 

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo.com is accessible.

 

 

Windows Firewall:

=============

mpsdrv Service is not running. Checking service configuration:

The start type of mpsdrv service is OK.

The ImagePath of mpsdrv service is OK.

 

MpsSvc Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to retrieve start type of MpsSvc. The value does not exist.

Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of MpsSvc. The value does not exist.

Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

Checking LEGACY_MpsSvc: ATTENTION!=====> Unable to open LEGACY_MpsSvc\0000 registry key. The key does not exist.

 

bfe Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to retrieve start type of bfe. The value does not exist.

Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of bfe. The value does not exist.

Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.

Checking LEGACY_bfe: ATTENTION!=====> Unable to open LEGACY_bfe\0000 registry key. The key does not exist.

 

 

Firewall Disabled Policy:

==================

"HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\\EnableFirewall" registry value does not exist.

 

 

System Restore:

============

SDRSVC Service is not running. Checking service configuration:

The start type of SDRSVC service is OK.

The ImagePath of SDRSVC service is OK.

The ServiceDll of SDRSVC service is OK.

Checking LEGACY_SDRSVC: ATTENTION!=====> Unable to open LEGACY_SDRSVC\0000 registry key. The key does not exist.

 

VSS Service is not running. Checking service configuration:

The start type of VSS service is OK.

The ImagePath of VSS service is OK.

 

 

System Restore Disabled Policy:

========================

 

 

Security Center:

============

 

wscsvc Service is not running. Checking service configuration:

The start type of wscsvc service is OK.

The ImagePath of wscsvc service is OK.

The ServiceDll of wscsvc service is OK.

Checking LEGACY_wscsvc: ATTENTION!=====> Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.

 

Security Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{FD6905CE-952F-41F1-9A6F-135D9C6622CC} key. The key does not exist.

 

 

Windows Update:

============

wuauserv Service is not running. Checking service configuration:

The start type of wuauserv service is OK.

The ImagePath of wuauserv service is OK.

The ServiceDll of wuauserv service is OK.

 

BITS Service is not running. Checking service configuration:

The start type of BITS service is OK.

The ImagePath of BITS service is OK.

The ServiceDll of BITS service is OK.

Checking LEGACY_BITS: ATTENTION!=====> Unable to open LEGACY_BITS\0000 registry key. The key does not exist.

 

EventSystem Service is not running. Checking service configuration:

The start type of EventSystem service is OK.

The ImagePath of EventSystem service is OK.

The ServiceDll of EventSystem service is OK.

 

 

Windows Autoupdate Disabled Policy:

============================

 

 

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

The start type of WinDefend service is set to Demand. The default start type is Auto.

The ImagePath of WinDefend service is OK.

The ServiceDll of WinDefend service is OK.

 

 

Other Services:

==============

Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.

 

 

File Check:

========

C:\Windows\system32\nsisvc.dll => MD5 is legit

C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit

C:\Windows\system32\dhcpcsvc.dll => MD5 is legit

C:\Windows\system32\Drivers\afd.sys => MD5 is legit

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit

C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit

C:\Windows\system32\dnsrslvr.dll => MD5 is legit

C:\Windows\system32\mpssvc.dll => MD5 is legit

C:\Windows\system32\bfe.dll => MD5 is legit

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit

C:\Windows\system32\SDRSVC.dll => MD5 is legit

C:\Windows\system32\vssvc.exe => MD5 is legit

C:\Windows\system32\wscsvc.dll => MD5 is legit

C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit

C:\Windows\system32\wuaueng.dll => MD5 is legit

C:\Windows\system32\qmgr.dll => MD5 is legit

C:\Windows\system32\es.dll => MD5 is legit

C:\Windows\system32\cryptsvc.dll => MD5 is legit

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit

C:\Windows\system32\ipnathlp.dll => MD5 is legit

C:\Windows\system32\iphlpsvc.dll => MD5 is legit

C:\Windows\system32\svchost.exe => MD5 is legit

C:\Windows\system32\rpcss.dll => MD5 is legit

 

 

**** End of log ****

 

MiniToolBox by Farbar  Version: 13-07-2013

Ran by Administrator (administrator) on 24-09-2013 at 22:31:47

Running from "C:\Users\Administrator\Downloads"

Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)

Boot Mode: Network

***************************************************************************

 

========================= IE Proxy Settings: ==============================

 

Proxy is not enabled.

No Proxy Server is set.

========================= Hosts content: =================================

::1             localhost

 

127.0.0.1       localhost

 

========================= IP Configuration: ================================

 

NVIDIA nForce 10/100/1000 Mbps Ethernet  = Local Area Connection (Connected)

 

 

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

 

reset

set global icmpredirects=enabled

 

 

popd

# End of IPv4 configuration

 

 

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : tigerdirect-PC

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : hsd1.md.comcast.net.

 

Ethernet adapter Local Area Connection:

 

   Connection-specific DNS Suffix  . : hsd1.md.comcast.net.

   Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet

   Physical Address. . . . . . . . . : 00-1F-C6-A4-45-6B

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::4902:821:148e:1d3%10(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Tuesday, September 24, 2013 10:13:59 PM

   Lease Expires . . . . . . . . . . : Wednesday, September 25, 2013 10:13:59 PM

   Default Gateway . . . . . . . . . : 192.168.1.1

   DHCP Server . . . . . . . . . . . : 192.168.1.1

   DHCPv6 IAID . . . . . . . . . . . : 251666374

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-D9-74-44-00-1F-C6-A4-45-6B

   DNS Servers . . . . . . . . . . . : 75.75.75.75

                                       75.75.76.76

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Tunnel adapter Local Area Connection* 6:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : isatap.hsd1.md.comcast.net.

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 7:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 02-00-54-55-4E-01

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Server:  cdns01.comcast.net

Address:  75.75.75.75

 

Name:    google.com

Addresses:  2607:f8b0:4004:803::1004

        74.125.228.69

        74.125.228.73

        74.125.228.68

        74.125.228.67

        74.125.228.70

        74.125.228.72

        74.125.228.64

        74.125.228.65

        74.125.228.78

        74.125.228.71

        74.125.228.66

 

 

 

Pinging google.com [74.125.228.102] with 32 bytes of data:

 

Reply from 74.125.228.102: bytes=32 time=20ms TTL=54

 

Reply from 74.125.228.102: bytes=32 time=16ms TTL=54

 

 

 

Ping statistics for 74.125.228.102:

 

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

 

Approximate round trip times in milli-seconds:

 

    Minimum = 16ms, Maximum = 20ms, Average = 18ms

 

Server:  cdns01.comcast.net

Address:  75.75.75.75

 

Name:    yahoo.com

Addresses:  98.138.253.109

        206.190.36.45

        98.139.183.24

 

 

 

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

 

Reply from 206.190.36.45: bytes=32 time=105ms TTL=46

 

Reply from 206.190.36.45: bytes=32 time=98ms TTL=46

 

 

 

Ping statistics for 206.190.36.45:

 

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

 

Approximate round trip times in milli-seconds:

 

    Minimum = 98ms, Maximum = 105ms, Average = 101ms

 

 

 

Pinging 127.0.0.1 with 32 bytes of data:

 

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

 

 

Ping statistics for 127.0.0.1:

 

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

 

Approximate round trip times in milli-seconds:

 

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

===========================================================================

Interface List

 10 ...00 1f c6 a4 45 6b ...... NVIDIA nForce 10/100/1000 Mbps Ethernet
  1 ........................... Software Loopback Interface 1
 12 ...00 00 00 00 00 00 00 e0  isatap.hsd1.md.comcast.net.
 11 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

 

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.100     20

        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306

        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306

  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306

      192.168.1.0    255.255.255.0         On-link     192.168.1.100    276

    192.168.1.100  255.255.255.255         On-link     192.168.1.100    276

    192.168.1.255  255.255.255.255         On-link     192.168.1.100    276

        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306

        224.0.0.0        240.0.0.0         On-link     192.168.1.100    276

  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306

  255.255.255.255  255.255.255.255         On-link     192.168.1.100    276

===========================================================================

Persistent Routes:

  None

 

IPv6 Route Table

===========================================================================

Active Routes:

 If Metric Network Destination      Gateway

  1    306 ::1/128                  On-link

 10    276 fe80::/64                On-link

 10    276 fe80::4902:821:148e:1d3/128

                                    On-link

  1    306 ff00::/8                 On-link

 10    276 ff00::/8                 On-link

===========================================================================

Persistent Routes:

  None

========================= Winsock entries =====================================

 

Catalog5 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

 

Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)

Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)

Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)

Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)

Catalog5 07 C:\Windows\system32\wshbth.dll [34304] (Microsoft Corporation)

Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (09/24/2013 10:02:28 PM) (Source: EventSystem) (User: )

Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

 

Error: (09/24/2013 09:50:01 PM) (Source: Software Licensing Service) (User: )

Description: The Software Licensing service failed to start. hr=0x80070002, [2, 4]

 

 

System errors:

=============

Error: (09/24/2013 10:18:50 PM) (Source: DCOM) (User: )

Description: 1084NVSvc{DCAB0989-1301-4319-BE5F-ADE89F88581C}

 

Error: (09/24/2013 10:10:23 PM) (Source: DCOM) (User: )

Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

 

Error: (09/24/2013 10:09:56 PM) (Source: Dhcp) (User: )

Description: Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 001FC6A4456B.  The following error occurred:

%%121. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

 

Error: (09/24/2013 10:03:45 PM) (Source: Dhcp) (User: )

Description: Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 001FC6A4456B.  The following error occurred:

%%121. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

 

Error: (09/24/2013 10:03:40 PM) (Source: DCOM) (User: )

Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}

 

Error: (09/24/2013 10:02:44 PM) (Source: DCOM) (User: )

Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

 

Error: (09/24/2013 10:02:33 PM) (Source: DCOM) (User: )

Description: 1068fdPHost{145B4335-FE2A-4927-A040-7C35AD3180EF}

 

Error: (09/24/2013 10:02:28 PM) (Source: DCOM) (User: )

Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

 

Error: (09/24/2013 10:02:21 PM) (Source: DCOM) (User: )

Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

 

Error: (09/24/2013 10:00:44 PM) (Source: sptd) (User: )

Description: Driver detected an internal error in its data structures for .

 

 

Microsoft Office Sessions:

=========================

Error: (06/01/2011 07:51:10 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 19 seconds with 0 seconds of active time.  This session ended with a crash.

 

Error: (06/01/2011 07:50:47 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 9 seconds with 0 seconds of active time.  This session ended with a crash.

 

 

CodeIntegrity Errors:

===================================

  Date: 2013-09-24 21:28:42.365

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2013\KNEPSX86\kneps.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-09-24 21:28:41.959

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2013\KNEPSX86\kneps.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-09-24 21:28:41.554

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2013\KNEPSX86\kneps.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-09-24 21:28:41.132

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2013\KNEPSX86\kneps.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-09-24 21:28:40.727

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2013\KNEPSX86\kneps.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-09-24 21:28:40.306

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2013\KNEPSX86\kneps.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-09-24 21:28:39.838

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2013\KLTDIX86\kltdi.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-09-24 21:28:39.416

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2013\KLTDIX86\kltdi.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-09-24 21:28:39.011

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2013\KLTDIX86\kltdi.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-09-24 21:28:38.590

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2013\KLTDIX86\kltdi.sys because the set of per-page image hashes could not be found on the system.

 

 

=========================== Installed Programs ============================

 

 Update for Microsoft Office 2007 (KB2508958)

Acer eDisplay Management (Version: 1.00.018)

Acrobat.com (Version: 1.7.186)

Activation Assistant for the 2007 Microsoft Office suites

Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)

Adobe AIR (Version: 2.6.0.19140)

Adobe Reader X (10.1.8) (Version: 10.1.8)

Amazon Cloud Player (Version: 1.1.0.332)

Amazon MP3 Downloader 1.0.17 (Version: 1.0.17)

Apple Application Support (Version: 2.3.4)

Canon MP Navigator EX 3.0

Canon MP560 series MP Drivers

Canon MP560 series User Registration

Canon Utilities Easy-PhotoPrint EX

Canon Utilities My Printer

Canon Utilities Solution Menu

C-Media CM6501 Like Sound Driver

Comcast High-Speed Internet Install Wizard

D3DX10 (Version: 15.4.2368.0902)

H&R Block Deluxe + Efile + State 2012 (Version: 12.05.7803)

H&R Block Maryland 2012 (Version: 1.12.5201)

iCloud (Version: 2.1.2.8)

Kaspersky Anti-Virus 2013 (Version: 13.0.1.4190)

Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)

Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)

Microsoft .NET Framework 4 Extended (Version: 4.0.30319)

Microsoft Application Error Reporting (Version: 12.0.6012.5000)

Microsoft Interop Forms Redistributable Package 2.0a (Version: 2.0.0)

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)

Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)

Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)

Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Silverlight (Version: 5.1.20513.0)

Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)

Microsoft XNA Framework Redistributable 2.0 (Version: 2.0.11128.1)

MSVCRT (Version: 15.4.2862.0708)

NVIDIA 3D Vision Controller Driver 320.49 (Version: 320.49)

NVIDIA Control Panel 320.49 (Version: 320.49)

NVIDIA Drivers (Version: 1.3)

NVIDIA GeForce Experience 1.5 (Version: 1.5)

NVIDIA Graphics Driver 320.49 (Version: 320.49)

NVIDIA HD Audio Driver 1.3.24.2 (Version: 1.3.24.2)

NVIDIA Install Application (Version: 2.1002.124.810)

NVIDIA PhysX (Version: 9.13.0604)

NVIDIA PhysX System Software 9.13.0604 (Version: 9.13.0604)

NVIDIA Update 4.11.9 (Version: 4.11.9)

NVIDIA Update Components (Version: 4.11.9)

OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)

OmniPage Pro 9.0

Paint Shop Pro 7 ESD (Version: 7.0.0.0000)

Pivot Software (Version: 8.21.013)

QuickTime (Version: 7.74.80.86)

Scan Manager 5.2 (Version: 5.2)

SDK (Version: 1.37.002)

Segoe UI (Version: 15.4.2271.0615)

SUPERAntiSpyware (Version: 5.6.1032)

swMSM (Version: 12.0.0.1)

Unity Web Player (Version: )

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB2836940) (Version: 1)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

VC_MergeModuleToMSI (Version: 1.0.0)

War in the Pacific Admiral's Edition (Version: 1.00.79)

Windows Live Communications Platform (Version: 15.4.3502.0922)

Windows Live Essentials (Version: 15.4.3502.0922)

Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)

Windows Live Installer (Version: 15.4.3502.0922)

Windows Live Movie Maker (Version: 15.4.3502.0922)

Windows Live Photo Common (Version: 15.4.3502.0922)

Windows Live Photo Gallery (Version: 15.4.3502.0922)

Windows Live PIMT Platform (Version: 15.4.3502.0922)

Windows Live SOXE (Version: 15.4.3502.0922)

Windows Live SOXE Definitions (Version: 15.4.3502.0922)

Windows Live Sync (Version: 14.0.8089.726)

Windows Live UX Platform (Version: 15.4.3502.0922)

Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)

Windows Live Writer (Version: 15.4.3502.0922)

Windows Live Writer Resources (Version: 15.4.3502.0922)

Windows Mobile Device Updater Component (Version: 04.08.2345.00)

Zune (Version: 04.08.2345.00)

Zune Language Pack (CHS) (Version: 04.08.2345.00)

Zune Language Pack (CHT) (Version: 04.08.2345.00)

Zune Language Pack (CSY) (Version: 04.08.2345.00)

Zune Language Pack (DAN) (Version: 04.08.2345.00)

Zune Language Pack (DEU) (Version: 04.08.2345.00)

Zune Language Pack (ELL) (Version: 04.08.2345.00)

Zune Language Pack (ESP) (Version: 04.08.2345.00)

Zune Language Pack (FIN) (Version: 04.08.2345.00)

Zune Language Pack (FRA) (Version: 04.08.2345.00)

Zune Language Pack (HUN) (Version: 04.08.2345.00)

Zune Language Pack (IND) (Version: 04.08.2345.00)

Zune Language Pack (ITA) (Version: 04.08.2345.00)

Zune Language Pack (JPN) (Version: 04.08.2345.00)

Zune Language Pack (KOR) (Version: 04.08.2345.00)

Zune Language Pack (MSL) (Version: 04.08.2345.00)

Zune Language Pack (NLD) (Version: 04.08.2345.00)

Zune Language Pack (NOR) (Version: 04.08.2345.00)

Zune Language Pack (PLK) (Version: 04.08.2345.00)

Zune Language Pack (PTB) (Version: 04.08.2345.00)

Zune Language Pack (PTG) (Version: 04.08.2345.00)

Zune Language Pack (RUS) (Version: 04.08.2345.00)

Zune Language Pack (SVE) (Version: 04.08.2345.00)

 

========================= Devices: ================================

 

 

========================= Memory info: ===================================

 

Percentage of memory in use: 36%

Total physical RAM: 2045.76 MB

Available physical RAM: 1296.55 MB

Total Pagefile: 4329.91 MB

Available Pagefile: 3976.74 MB

Total Virtual: 2047.88 MB

Available Virtual: 1965.56 MB

 

========================= Partitions: =====================================

 

2 Drive c: () (Fixed) (Total:298.09 GB) (Free:242.57 GB) NTFS

 

========================= Users: ========================================

 

User accounts for \\TIGERDIRECT-PC

 

Administrator            Guest                    tigerdirect             

UpdatusUser             

 

 

**** End of log ****

 

 

Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org

 

Database version: v2013.09.24.10

 

Windows Vista Service Pack 2 x86 NTFS (Safe Mode/Networking)

Internet Explorer 9.0.8112.16421

Administrator :: TIGERDIRECT-PC [administrator]

 

9/24/2013 10:36:33 PM

mbam-log-2013-09-24 (22-36-33).txt

 

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 242203

Time elapsed: 6 minute(s), 13 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

 

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

 

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 0

(No malicious items detected)

 

(end)

 

 

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1005

www.malwarebytes.org

 

Database version: v2013.09.24.10

 

Windows Vista Service Pack 2 x86 NTFS (Safe Mode/Networking)

Internet Explorer 9.0.8112.16421

Administrator :: TIGERDIRECT-PC [administrator]

 

9/24/2013 11:03:50 PM

mbar-log-2013-09-24 (23-03-50).txt

 

Scan type: Quick scan

Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken

Scan options disabled:

Objects scanned: 242946

Time elapsed: 15 minute(s), 46 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

 

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

 

Folders Detected: 2

C:\Windows\Installer\{94c3c19e-22c3-6f0a-a7d1-5acad4a9ab34}\L (Backdoor.0Access) -> No action taken.

C:\Windows\Installer\{94c3c19e-22c3-6f0a-a7d1-5acad4a9ab34}\U (Backdoor.0Access) -> No action taken.

 

Files Detected: 2

C:\Windows\Installer\{94c3c19e-22c3-6f0a-a7d1-5acad4a9ab34}\L\00000004.@ (Backdoor.0Access) -> No action taken.

C:\Windows\Installer\{94c3c19e-22c3-6f0a-a7d1-5acad4a9ab34}\L\201d3dde (Backdoor.0Access) -> No action taken.

 

Physical Sectors Detected: 0

(No malicious items detected)

 

(end)

 

Rkill 2.6.1 by Lawrence Abrams (Grinler)

http://www.bleepingcomputer.com/

Copyright 2008-2013 BleepingComputer.com

More Information about Rkill can be found at this link:

 http://www.bleepingcomputer.com/forums/topic308364.html

 

Program started at: 09/24/2013 11:23:12 PM in x86 mode. (Safe Mode)

Windows Version: Windows Vista ™ Home Premium Service Pack 2

 

Checking for Windows services to stop:

 

 * No malware services found to stop.

 

Checking for processes to terminate:

 

 * No malware processes found to kill.

 

Checking Registry for malware related settings:

 

 * No issues found in the Registry.

 

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

  * HKLM\Software\Classes\exefile\shell\open\command\\IsolatedCommand was changed. It was reset to "%1" %*!

 

  * HKLM\Software\Classes\exefile\shell\runas\command\\IsolatedCommand was changed. It was reset to "%1" %*!

 

 

Performing miscellaneous checks:

 

 * ALERT: ZEROACCESS rootkit symptoms found!

 

     * C:\Users\Administrator\AppData\Local\{94c3c19e-22c3-6f0a-a7d1-5acad4a9ab34}\ [ZA Dir]

     * C:\Users\Administrator\AppData\Local\{94c3c19e-22c3-6f0a-a7d1-5acad4a9ab34}\L\ [ZA Dir]

     * C:\Users\Administrator\AppData\Local\{94c3c19e-22c3-6f0a-a7d1-5acad4a9ab34}\U\ [ZA Dir]

     * C:\Windows\Installer\{94c3c19e-22c3-6f0a-a7d1-5acad4a9ab34}\ [ZA Dir]

     * C:\Windows\Installer\{94c3c19e-22c3-6f0a-a7d1-5acad4a9ab34}\L\ [ZA Dir]

     * C:\Windows\Installer\{94c3c19e-22c3-6f0a-a7d1-5acad4a9ab34}\L\00000004.@ [ZA File]

     * C:\Windows\Installer\{94c3c19e-22c3-6f0a-a7d1-5acad4a9ab34}\L\201d3dde [ZA File]

     * C:\Windows\Installer\{94c3c19e-22c3-6f0a-a7d1-5acad4a9ab34}\U\ [ZA Dir]

 

Checking Windows Service Integrity:

 

 *  (BFE) is not Running.

   Startup Type set to:

 

 

 

 

 

 

Thanks again for helping to see if I can get my PC back in normal.



#4 Broni

Broni

    The Coolest BC Computer


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Posted 24 September 2013 - 11:00 PM

You're infected with ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


My Website

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#5 noopers

noopers
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Posted 25 September 2013 - 01:58 PM

Much thanks  for the help Broni!!! 

 

 

 

 

I posted in the Virus, Trojan, Spyware, and Malware Removal Logs forum  area and followed the guide as instructed.



#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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Posted 25 September 2013 - 06:50 PM

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My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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