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BSOD several times while using computer / BCCode d1 / BCP1 0000000000000044


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66 replies to this topic

#1 katwmn6

katwmn6

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  • 74 posts
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  •  
  • Local time:02:03 AM

Posted 24 September 2013 - 04:10 AM

Over the past several weeks I have been getting the BSOD (approximately once every 15 times I use the computer). It usually happens when I am already using my computer - the screen will go black and then BSOD pops up. I occasionally have problems at start-up as well (takes 5x as long to start up, and sometimes it gets stuck on a black screen). I have had BSOD with this laptop before and this forum proved very useful; I would appreciate any advice! Many thanks in advance.
 
----------------------------------------------------------------------------------------
 
The BSOD message is as follows:
 
Problem signature:
  Problem Event Name:                        BlueScreen
  OS Version:                                          6.1.7601.2.1.0.768.3
  Locale ID:                                             2057
 
Additional information about the problem:
  BCCode:                                               d1
  BCP1:                                                    0000000000000044
  BCP2:                                                    0000000000000002
  BCP3:                                                    0000000000000000
  BCP4:                                                    FFFFF8800425C8C1
  OS Version:                                          6_1_7601
  Service Pack:                                       1_0
  Product:                                               768_1
 
Files that help describe the problem:
  C:\Windows\Minidump\092013-30732-01.dmp
  C:\Users\kathryn\AppData\Local\Temp\WER-54506-0.sysdata.xml
 
Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 
 
----------------------------------------------------------------------------------------
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16686  BrowserJavaVersion: 10.25.2
Run by kathryn at 10:55:27 on 2013-09-24
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.3691.2075 [GMT 2:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files (x86)\Sony\VAIO Event Service\VESMgrSub.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Sony\VAIO Event Service\VESMgrSub.exe
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Windows\SysWOW64\DllHost.exe
C:\Windows\SysWOW64\DllHost.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\spool\drivers\x64\3\E_YATIHSE.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Users\kathryn\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Windows\SysWOW64\RunDll32.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE
C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\splwow64.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uProxyServer = www.aychedee.com:3128
mWinlogon: Userinit = userinit.exe
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
uRun: [EPLTarget\P0000000000000000] C:\Windows\System32\spool\DRIVERS\x64\3\E_YATIHSE.EXE /EPT "EPLTarget\P0000000000000000" /M "Epson Stylus Office BX935FWD"
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [ISBMgr.exe] "C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe"
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [RIMBBLaunchAgent.exe] C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\kathryn\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\kathryn\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
TCP: NameServer = 192.168.0.253
TCP: Interfaces\{1C397CE4-8D90-463D-BA9D-837686CB0B23} : DHCPNameServer = 192.168.0.253
TCP: Interfaces\{1C397CE4-8D90-463D-BA9D-837686CB0B23}\244524573796E6563737845726D2333333 : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{1C397CE4-8D90-463D-BA9D-837686CB0B23}\76C6F62656022696374727F6 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{1C397CE4-8D90-463D-BA9D-837686CB0B23}\B49647B41647 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{5AA99F4E-02E4-415F-AF36-C99EB2E4DD47} : DHCPNameServer = 192.168.0.253
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\29.0.1547.76\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: avast! Online Security: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: avast! Online Security: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;aswRvrt;C:\Windows\System32\drivers\aswRvrt.sys [2013-3-15 65336]
R0 aswVmm;aswVmm;C:\Windows\System32\drivers\aswVmm.sys [2013-3-15 204880]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswSnx.sys [2013-2-26 1030952]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswSP.sys [2013-2-26 378944]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-12-19 203776]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-1-6 354304]
R2 AMD Reservation Manager;AMD Reservation Manager;C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe [2010-6-17 194496]
R2 aswFsBlk;aswFsBlk;C:\Windows\System32\drivers\aswFsBlk.sys [2013-2-26 33400]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2013-2-26 80816]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2013-9-15 46808]
R3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2012-12-19 46136]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2012-12-19 116752]
R3 BlackBerry Device Manager;BlackBerry Device Manager;C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe [2013-6-27 585728]
R3 btwampfl;Bluetooth AMP USB Filter;C:\Windows\System32\drivers\btwampfl.sys [2012-12-19 344616]
R3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2012-12-19 39464]
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20);C:\Windows\System32\drivers\L1C62x64.sys [2009-6-10 57344]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2012-12-19 250984]
R3 SFEP;Sony Firmware Extension Parser;C:\Windows\System32\drivers\SFEP.sys [2010-8-16 12032]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2012-12-19 44672]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-21 162408]
S3 massfilter;ZTE Mass Storage Filter Driver;C:\Windows\System32\drivers\massfilter.sys [2012-12-22 9216]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-21 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-21 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-12-21 1255736]
.
=============== File Associations ===============
.
ShellExec: switch.exe: open="C:\Program Files (x86)\NCH Software\Switch\switch" "%L"
.
=============== Created Last 30 ================
.
2013-09-24 07:39:43 9694160 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{0E6C741E-447F-4264-9140-07DEDEC671AF}\mpengine.dll
2013-09-17 14:08:49 -------- d-----w- C:\Program Files\Common Files\EPSON
2013-09-17 13:57:36 10752 ----a-w- C:\Windows\System32\E_GCINST.DLL
2013-09-17 13:57:13 120320 ----a-w- C:\Windows\System32\E_YLMHSE.DLL
2013-09-17 13:57:05 83968 ----a-w- C:\Windows\System32\E_YD4BHSE.DLL
2013-09-17 13:55:13 -------- d-----w- C:\ProgramData\EPSON
2013-09-17 13:49:34 39424 ----a-w- C:\Windows\System32\Spool\prtprocs\x64\EP0LPP00.DLL
2013-09-12 06:58:59 3959296 ----a-w- C:\Windows\System32\jscript9.dll
2013-09-11 17:40:41 155584 ----a-w- C:\Windows\System32\drivers\ataport.sys
2013-09-11 17:39:51 3968960 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-09-11 17:39:44 3913664 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
.
==================== Find3M  ====================
.
2013-09-24 08:53:17 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-09-24 08:53:16 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-08-30 07:48:10 72016 ----a-w- C:\Windows\System32\drivers\aswRdr2.sys
2013-08-30 07:48:10 65336 ----a-w- C:\Windows\System32\drivers\aswRvrt.sys
2013-08-30 07:48:10 204880 ----a-w- C:\Windows\System32\drivers\aswVmm.sys
2013-08-30 07:48:10 1030952 ----a-w- C:\Windows\System32\drivers\aswSnx.sys
2013-08-30 07:48:09 80816 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
2013-08-30 07:47:40 41664 ----a-w- C:\Windows\avastSS.scr
2013-08-10 05:22:18 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-08-10 05:20:55 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-08-10 05:20:55 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-08-10 03:59:10 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-08-10 03:58:09 2876928 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-08-10 03:58:06 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-08-10 03:58:06 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-08-10 03:17:38 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-08-10 03:07:50 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-08-10 02:27:59 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-08-10 02:17:19 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-08-08 01:20:43 3155456 ----a-w- C:\Windows\System32\win32k.sys
2013-08-07 02:22:02 278800 ------w- C:\Windows\System32\MpSigStub.exe
2013-08-02 02:23:53 5550528 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-08-02 02:15:44 1732032 ----a-w- C:\Windows\System32\ntdll.dll
2013-08-02 02:15:03 362496 ----a-w- C:\Windows\System32\wow64win.dll
2013-08-02 02:15:03 243712 ----a-w- C:\Windows\System32\wow64.dll
2013-08-02 02:15:03 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2013-08-02 02:14:57 215040 ----a-w- C:\Windows\System32\winsrv.dll
2013-08-02 02:14:11 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2013-08-02 02:13:34 424448 ----a-w- C:\Windows\System32\KernelBase.dll
2013-08-02 01:51:23 1292192 ----a-w- C:\Windows\SysWow64\ntdll.dll
2013-08-02 01:50:42 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-08-02 01:50:42 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2013-08-02 01:09:17 338432 ----a-w- C:\Windows\System32\conhost.exe
2013-08-02 00:59:09 112640 ----a-w- C:\Windows\System32\smss.exe
2013-08-02 00:45:37 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-08-02 00:45:36 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-08-02 00:45:35 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-08-02 00:45:34 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-08-02 00:43:05 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2013-08-02 00:43:05 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2013-08-02 00:43:05 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2013-08-02 00:43:05 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2013-07-25 09:25:54 1888768 ----a-w- C:\Windows\System32\WMVDECOD.DLL
2013-07-25 08:57:27 1620992 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL
2013-07-19 01:58:42 2048 ----a-w- C:\Windows\System32\tzres.dll
2013-07-19 01:41:01 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2013-07-09 05:52:52 224256 ----a-w- C:\Windows\System32\wintrust.dll
2013-07-09 05:51:16 1217024 ----a-w- C:\Windows\System32\rpcrt4.dll
2013-07-09 05:46:20 184320 ----a-w- C:\Windows\System32\cryptsvc.dll
2013-07-09 05:46:20 1472512 ----a-w- C:\Windows\System32\crypt32.dll
2013-07-09 05:46:20 139776 ----a-w- C:\Windows\System32\cryptnet.dll
2013-07-09 04:52:33 663552 ----a-w- C:\Windows\SysWow64\rpcrt4.dll
2013-07-09 04:52:10 175104 ----a-w- C:\Windows\SysWow64\wintrust.dll
2013-07-09 04:46:31 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll
2013-07-09 04:46:31 1166848 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-07-09 04:46:31 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll
2013-07-06 06:03:53 1910208 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-06-27 09:35:46 79872 ----a-w- C:\Windows\System32\drivers\RimUsb_AMD64.sys
.
============= FINISH: 10:57:09.50 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 19/12/2012 13:41:48
System Uptime: 24/09/2013 10:10:17 (0 hours ago)
.
Motherboard: Sony Corporation | | VAIO
Processor: AMD E-350 Processor | N/A | 1280/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 298 GiB total, 163.728 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP108: 10/09/2013 09:39:45 - Windows Update
RP109: 12/09/2013 08:35:10 - Windows Update
RP110: 12/09/2013 11:07:37 - Windows Backup
RP111: 13/09/2013 15:19:12 - Windows Update
RP112: 17/09/2013 10:36:08 - Windows Update
RP113: 17/09/2013 15:58:10 - Device Driver Package Install: EPSON Printers
RP114: 20/09/2013 11:18:47 - Windows Update
RP115: 24/09/2013 09:38:18 - Windows Update
.
==== Installed Programs ======================
.
3Connect
64 Bit HP CIO Components Installer
7-Zip 9.22beta
Adobe Flash Player 11 ActiveX
Adobe Reader XI (11.0.04)
AMD Fuel
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI Catalyst Install Manager
avast! Free Antivirus
BlackBerry Desktop Software 7.1
BlackBerry Device Software Updater
Bonjour
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Localization All
Catalyst Control Center Profiles Mobile
ccc-core-static
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DJ_AIO_06_F2400_SW_Min
Dropbox
EPSON BX935FWD Series Printer Uninstall
Google Chrome
Google Update Helper
HP Deskjet F2400 All-in-One Driver 14.0 Rel. 6
iTunes
Java 7 Update 25
Java Auto Updater
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
MixPad
Movie Maker
MSVCRT
MSVCRT110
MSVCRT110_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Paint.NET v3.5.11
Photo Common
Photo Gallery
Realtek USB 2.0 Card Reader
Scan
Screen Tinter LITE
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft Excel 2010 (KB2760597) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft Outlook 2010 (KB2794707) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760769) 32-Bit Edition
Skype™ 6.6
SSLx64
SSLx86
Switch Sound File Converter
Synaptics Pointing Device Driver
Toolbox
TrueCrypt
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553157) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
VAIO Control Center
VAIO Event Service
VCCx86
VESx64
VESx86
VLC media player 2.0.5
WavePad Sound Editor
WIDCOMM Bluetooth Software
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
WMV9/VC-1 Video Playback
ZTE_MF627_USB_MODEM_1.2059.0.4
.
==== Event Viewer Messages From Past Week ========
.
24/09/2013 09:25:31, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: cdrom
20/09/2013 19:52:24, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000044, 0x0000000000000002, 0x0000000000000000, 0xfffff8800425c8c1). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 092013-30732-01.
20/09/2013 18:53:17, Error: atapi [11] - The driver detected a controller error on \Device\Ide\IdePort0.
20/09/2013 12:01:32, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SDRSVC service.
.
==== End Of File ===========================

Attached Files


Edited by Oh My, 02 October 2013 - 07:57 PM.
Posted Attach log


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#2 HelpBot

HelpBot

    Bleepin' Binary Bot


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Posted 29 September 2013 - 04:15 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/508786 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
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Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 katwmn6

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Posted 01 October 2013 - 02:38 AM

More information per reply:

 

  • I have access to my original Windows CD but it is not easily accessible (I am working abroad for several weeks and it is at home).
  • I have done a full scan using Malwarebytes Anti-Malware (no negative results)
  • I have done a full scan using Avast free AV (no negative results)
  • I use Windows Firewall

 

Many thanks!



#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 02 October 2013 - 08:03 PM

Greetings katwmn6 and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

Can you tell me if you set this Proxy Server
 

uProxyServer = www.aychedee.com:3128


Please do this for me.

===================================================

BlueScreenView

----------
  • Download BlueScreenView and save it to your desktop
  • Double click the BlueScreenView.exe file then click OK
  • Select Run, Next, then Next again
  • Click Install
  • When the scanning is complete, select Edit and Select All
  • Then click File and Save Selected Items
  • Save the report as BSOD.txt
  • Open BSOD.txt in Notepad, copy the entire content and paste it into your next reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • BSOD log

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom shall we go? You have the words that give eternal life. We believe, and know that you are the Holy One of God."

#5 katwmn6

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Posted 03 October 2013 - 04:48 AM

Hi Gary! Thanks so much for your help. To respond to your post:

 

1) My friend set up the proxy server, which I use occasionally.

 

2) The BSOD report:

 

==================================================
Dump File         : 092413-29967-01.dmp
Crash Time        : 24/09/2013 14:18:19
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000044
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0447e8c1
Caused By Driver  : athrx.sys
Caused By Address : athrx.sys+5c8c1
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\092413-29967-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,080
Dump File Time    : 24/09/2013 14:19:47
==================================================
 
==================================================
Dump File         : 092013-30732-01.dmp
Crash Time        : 20/09/2013 19:51:20
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000044
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0425c8c1
Caused By Driver  : athrx.sys
Caused By Address : athrx.sys+5c8c1
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\092013-30732-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,192
Dump File Time    : 20/09/2013 19:52:24
==================================================
 
==================================================
Dump File         : 082413-22401-01.dmp
Crash Time        : 24/08/2013 14:10:04
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000094
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`042fb7bd
Caused By Driver  : athrx.sys
Caused By Address : athrx.sys+567bd
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\082413-22401-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,136
Dump File Time    : 24/08/2013 14:11:21
==================================================
 
==================================================
Dump File         : 082113-25350-01.dmp
Crash Time        : 21/08/2013 23:01:51
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000094
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`02cad7bd
Caused By Driver  : athrx.sys
Caused By Address : athrx.sys+567bd
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\082113-25350-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,136
Dump File Time    : 21/08/2013 23:03:11
==================================================
 
==================================================
Dump File         : 072113-21574-01.dmp
Crash Time        : 21/07/2013 21:37:03
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`0000000c
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`04270a2a
Caused By Driver  : athrx.sys
Caused By Address : athrx.sys+55a2a
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\072113-21574-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,136
Dump File Time    : 21/07/2013 21:37:53
==================================================
 
==================================================
Dump File         : 022513-19422-01.dmp
Crash Time        : 25/02/2013 17:08:10
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000044
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`02c7d8c1
Caused By Driver  : athrx.sys
Caused By Address : athrx.sys+5c8c1
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+75c40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\022513-19422-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,136
Dump File Time    : 25/02/2013 17:09:12
==================================================
 
==================================================
Dump File         : 022513-21793-01.dmp
Crash Time        : 25/02/2013 16:47:56
Bug Check String  : DRIVER_POWER_STATE_FAILURE
Bug Check Code    : 0x0000009f
Parameter 1       : 00000000`00000003
Parameter 2       : fffffa80`03bd0a10
Parameter 3       : fffff800`04003518
Parameter 4       : fffffa80`042ecc60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c40
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18229 (win7sp1_gdr.130801-1533)
Processor         : x64
Crash Address     : ntoskrnl.exe+75c40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\022513-21793-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 749,336
Dump File Time    : 25/02/2013 16:56:49
==================================================
 
Thank you!


#6 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 03 October 2013 - 08:12 AM

Good Morning katwmn6,
 

My friend set up the proxy server

:thumbsup:

Please do this for me.

===================================================

Uninstall and Reinstall a Device Driiver

----------
  • Press windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Type devmgmt.msc and press Enter
  • Expand the Network Adapters section by clicking + sign
  • Right click on all entries related to Atheros WLAN, select Uninstall, then OK
  • Click Yes to restart your computer
  • Monitor your computer for Blue Screen activity
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • Are your getting Blue Screens?

Gary
 
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"Lord, to whom shall we go? You have the words that give eternal life. We believe, and know that you are the Holy One of God."

#7 katwmn6

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Posted 03 October 2013 - 02:32 PM

Thanks Gary, I have done as you said. Please keep this thread open as the BSOD tend to come only once every week or so. I will keep you updated!

 

Thanks again.



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Posted 03 October 2013 - 05:15 PM

Sounds good.
Gary
 
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Posted 08 October 2013 - 07:58 AM

Greetings katwmn6,

 

I am assuming no news is good news so far.  How are we doing?


Gary
 
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#10 katwmn6

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Posted 09 October 2013 - 04:45 AM

Hi Gary,

 

Thanks for checking - no BSOD so far, which is good, but my computer often runs very slowly (as mentioned in the initial post, on start up it often takes a long time - the same is true for when using programmes). Any ideas for what could be causing it?

 

Many thanks for your help!



#11 katwmn6

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Posted 09 October 2013 - 07:38 AM

Just joking, just had a BSOD a moment ago. Here is the error message:

 

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 2057
 
Additional information about the problem:
  BCCode: d1
  BCP1: 00000000000009F0
  BCP2: 0000000000000002
  BCP3: 0000000000000000
  BCP4: FFFFF880042B3DDD
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1
 
Files that help describe the problem:
  C:\Windows\Minidump\100913-24570-01.dmp
  C:\Users\kathryn\AppData\Local\Temp\WER-139152-0.sysdata.xml
 
Read our privacy statement online:
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt


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Posted 09 October 2013 - 08:30 AM

Please rerun BlueScreeView again an post the results. I would also like you to run this program for me.

===================================================

Run Combofix in Vista/7

--------------------

Combofix is a very powerful tool and special attention must be taken to allow it to work properly. Please pay careful attention to the following instructions.

sUBs, the author of Combofix, recommends you to uninstall AVG or CA Internet Security before running the program. If you have either of these programs on your computer please uninstall them using AppRemover which can be downloaded here. We will be sure to reinstall the Antivirus program once we are finished using Combofix.
  • Please download ComboFix from one of these locations:

BleepingComputer
ForoSpyware

  • Save Combofix.exe to your Desktop <-- Important!!!
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts. It is important you do not mouseclick while the program is running or it may stall.
Note #1: Often times it may appear as if ComboFix has stopped working. To verify it is still running please do one of the following below. If, based on the below, you have concluded ComboFix has stopped running please stop and advise me.
  • Check your computer clock. If it is still running then so is ComboFix
  • Open Task Manager and select the Applications Tab. If the status of AutoScan is Running, then ComboFix is running
  • Open Task Manager and select the Processes Tab. Under Image Name look for files ending in .3xe. If there are fluctuating numbers under CPU and Mem Usage then ComboFix is running
Note #2: If you receive the following error "Illegal operation attempted on a registery key that has been marked for deletion" please just restart your computer to resolve this issue

If Combofix fails to run properly using the above instructions please attempt the following:
  • Right click on the Combofix icon on your desktop and select Delete
  • Download a new copy but rename it to freshcopy.exe first, then save it to your desktop
  • Now download RKill.exe (or RKill renamed as iExplore.exe if the first one doesn't work properly) and save it to your desktop
  • Restart your computer in Safe Mode
  • Right click on RKill (or iExplore) and select Run as Administrator. If you are using Windows XP simply double click the icon
  • A black DOS screen should flash and disappear. If not, try to launch the program with the second file. If neither works please stop and let me know
  • When RKill is finished running you will be presented with a text file and a copy will be saved on your desktop. Copy and paste the contents of this report in your reply
  • Do not reboot your computer
  • Double click the freshcopy.exe icon (renamed Combofix file)
  • When finished, it will produce a log. Please copy and paste the C:\Combofix.txt log information in your next reply
  • If you disabled your antivirus please enable it again. If you uninstalled it please wait for instructions to reinstall it
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • BlueScreenView Report
  • Combofix log

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom shall we go? You have the words that give eternal life. We believe, and know that you are the Holy One of God."

#13 Oh My!

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Posted 13 October 2013 - 09:05 AM

Greetings,

===================================================

3 Day Bump

It has been more than 3 days since my last post.
  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom shall we go? You have the words that give eternal life. We believe, and know that you are the Holy One of God."

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Posted 15 October 2013 - 04:22 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
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"Lord, to whom shall we go? You have the words that give eternal life. We believe, and know that you are the Holy One of God."

#15 Oh My!

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Posted 16 October 2013 - 03:42 PM

This topic has been re-opened at the request of the person who originally posted.
Gary
 
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