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Svchost.exe sucking up my memory


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#1 Medinacarlos

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Posted 23 September 2013 - 04:32 PM

Mod EDIT Merged 5 posts to one ~~boopme

Hi, I'm new here and I desperately need help.
 
A few days ago I noticed that svchost.exe was using a lot of memory making my OS very slow. I decided to do a full scan of my computer with BitDefender Total Security and the results showed that there was no virus or malware on my hard drive. I decided to format to fix the problem and unfortunately, after installing the OS, svchost.exe was still consuming a lot of memory.
 
Don't know it's bad thing that svchost.exe is using a lot of memory, but if anyone could help me I would appreciate.


I'm using Windows 7 Professional 64 bits.


I downloaded Avira and did a full scan and shows no result. Svchost.exe still consume memory.



Services used by the highest memory consume svchost.exe are:
 
AudioEndpointBuilder, CscService, HomeGroupListener, Netman, PcaSvc, Sysmain, TabletInputService, TrkWks, UmRdpService, uxsms, WPDBusEnum, wudfsvc.
 
I enable and disable each service to see which was of them have the most memory consumed. Sysmain (Superfetch) is the service that consumes more memory. I researched a bit and found that it is normal that this service is consuming a lot memory. After disabling, svchost.exe process drop from 170,000 KB to 30,000 KB. If I leave him in that way, do you think that the memory rate is normal?
 




I do not have system restore turned on and i never use it and i have some files in "C:/Systemvolumeinformation":
 
WindowsImageBackup
MountPointManagerRemoteDatabase
Syscache.hve
Syscache.hve.LOG1
Syscache.hve.LOG2
tracking
 
I scanned the directory to see if I got a virus but did not get any results. I tried deleting them manually and nothing happened either.


I attach the DDS log that you requested. My OS is in spanish, if you need help translating something, let me know.

Edited by boopme, 24 September 2013 - 12:36 PM.


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#2 Medinacarlos

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Posted 24 September 2013 - 05:31 PM

When i start my computer, a error comes out and say:

 

NSIS ERROR: Error launching Installer

Attached Files


Edited by Medinacarlos, 25 September 2013 - 06:39 AM.


#3 Medinacarlos

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Posted 25 September 2013 - 06:37 PM

Update:

 

I was using Chrome and a pop up come out and say "Malwarebytes has blocked access to malicious ip"

 

Some windows updates are downloaded. For this reason I return to upload the DDS log.

Attached Files


Edited by Medinacarlos, 26 September 2013 - 09:55 AM.


#4 HelpBot

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Posted 28 September 2013 - 04:35 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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#5 nasdaq

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Posted 30 September 2013 - 09:11 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Malwarebyte is working well, If you are seeing a message each time it blocks an IP, you can disable that action.

To disable the popups
1. Open Malwarebytes
2. Click on the Protection tab
3. Uncheck/untick the last item
"Show tooltip balloon when malicious website is blocked"
4. Click the exit button rather than the X at the top right to close the window.
===

--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
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===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: Turorial
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
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  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.

#6 nasdaq

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Posted 05 October 2013 - 08:38 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

#7 nasdaq

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Posted 05 October 2013 - 08:38 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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