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Strange actions on startup - Don't have control unless in safemode

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#1 Kankooro


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Posted 22 September 2013 - 04:40 PM

First, I'd like to say my first hello to Bleepingcomputer.com forum. I've been using threads with guides to remove malware for awhile, but recently I've been having a bit of trouble with my system acting weird.


 The computer I'm using is an Alienware Laptop, and on startup, a lot of services used to control keyboard lights, and etc start automaticly on boot. I turned on the system one day and I've been having troubles with much of all my services starting. A pop up box yielding a error code for my keyboard lights shows a few minutes after starting, and Alienware Command Center does not work at all. My system did not run right, slow, nothing opened but the internet browsers. Most importantly, my windows firewall was shut off, would not start without crashing explorer window. My antivirus - Microsoft Security Essentials, was shut off, and wont start. I immediately shut off the system to do some offline scans with a MSE offline scanner. I found nothing, and decided to go into safemode with networking so I can look up some answers.


I decided to start with a Rkill scan, inwhich actually had alerted me with symptoms of ZeroAccess rootkit. From then I decided to do a scan with Roguekiller, which had reveilved files inwhich were labelled ZeroAccess in alias. I followed Roguekiller's guide to Removal, inwhich I never seen anything related with ZeroAccess since any other scans after a few more restarts to safemode. I decided to try to start my system back up normally, and vuala, it worked just fine. The next morning, I turn on my computer, and now im having trouble once more. Back to Safemode, I wanted to try and do a MBAR scan, but it needed to restart, in which, normal restart had not given me any control to start any programs. So I'm stuck in safemode... I did another Roguekiller scan and Im having other items popping up under the registry tab. It say {Pom} or something like that, I cannot remember the name of it. I deleted it, along with some Hosts file that always come back after a restart that says say example.com (what is this?)


I still have no luck with trying to get into a normal reboot. After running scans, I also have a problem getting explorer to start up. I have to manually start explorer.exe. I've tried unininstalling my antivirus, but I cant do such things unless im in normal boot. So, I can't risk running ComboFix.


Id very much appreciate all the help. I know its a lot of info, but I've tried everything I know.




Moderator edit: In the End I decided to move this to the Malware Logs Forum as being More appropriate


Edited by rotor123, 22 September 2013 - 05:29 PM.

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