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Help ! I got Popups redirects and browser going crazy


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4 replies to this topic

#1 Bakersfieldboy

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Posted 22 September 2013 - 03:04 PM

   I cant seem to kill it, what ever it is. I think its some kind of rootkit but not sure

also I cant download any thing off of internet explorer 10 browser, it says everything is a virus

goggle has ads. I am just bombarded with bad stuff......

   Firefox seems to run ok, when downloading, chrome is a no go....

ads are in all sites or web pages, speed is ok but got 16 gb of ram 4 prossors so that might be the reson not running slow .

 

 

In rkill I notice this dir, witch  says I cant delete or change it.

The cross bone got my attention

 

 

C:\Users\jacobo\AppData\Local\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\❤≸⋙\Ⱒ☠⍨\ [ZA Dir]

 

after running Mailwarebytes rootkit. Here's the log and I did not clean it just scan it...

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1005
www.malwarebytes.org

Database version: v2013.09.22.04

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16540
jacobo :: JACOBO-HP [administrator]

9/22/2013 1:42:15 PM
mbar-log-2013-09-22 (13-42-15).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 235452
Time elapsed: 18 minute(s), 44 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 14
C:\Users\jacobo\AppData\Local\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\❤≸⋙ (Trojan.0Access) -> No action taken.
C:\Users\jacobo\AppData\Local\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\❤≸⋙\Ⱒ☠⍨ (Trojan.0Access) -> No action taken.
C:\Users\jacobo\AppData\Local\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\❤≸⋙\Ⱒ☠⍨\‮ﯹ๛ (Trojan.0Access) -> No action taken.
C:\Users\jacobo\AppData\Local\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\❤≸⋙\Ⱒ☠⍨\‮ﯹ๛\{7a467fc9-2f04-2792-fc66-958fd4f0b216} (Trojan.0Access) -> No action taken.
C:\Users\jacobo\AppData\Local\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\❤≸⋙\Ⱒ☠⍨\‮ﯹ๛\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\L (Trojan.0Access) -> No action taken.
C:\Users\jacobo\AppData\Local\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\❤≸⋙\Ⱒ☠⍨\‮ﯹ๛\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\U (Trojan.0Access) -> No action taken.
C:\Users\jacobo\AppData\Local\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216} (Trojan.0Access) -> No action taken.
c:\program files (x86)\google\desktop\install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\    (Trojan.0Access) -> No action taken.
c:\program files (x86)\google\desktop\install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\   \... (Trojan.0Access) -> No action taken.
c:\program files (x86)\google\desktop\install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\   \...\‮ﯹ๛ (Trojan.0Access) -> No action taken.
c:\program files (x86)\google\desktop\install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\   \...\‮ﯹ๛\{7a467fc9-2f04-2792-fc66-958fd4f0b216} (Trojan.0Access) -> No action taken.
c:\program files (x86)\google\desktop\install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\   \...\‮ﯹ๛\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\l (Trojan.0Access) -> No action taken.
c:\program files (x86)\google\desktop\install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\   \...\‮ﯹ๛\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\u (Trojan.0Access) -> No action taken.
C:\Program Files (x86)\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216} (Trojan.0Access) -> No action taken.

Files Detected: 7
C:\Users\jacobo\AppData\Local\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\❤≸⋙\Ⱒ☠⍨\‮ﯹ๛\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\@ (Trojan.0Access) -> No action taken.
c:\Program Files (x86)\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\   \...\‮ﯹ๛\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\@ (Trojan.0Access) -> No action taken.
c:\Program Files (x86)\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\   \...\‮ﯹ๛\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\U\00000001.@ (Trojan.0Access) -> No action taken.
c:\Program Files (x86)\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\   \...\‮ﯹ๛\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\U\00000002.@ (Trojan.0Access) -> No action taken.
c:\Program Files (x86)\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\   \...\‮ﯹ๛\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\U\80000000.@ (Trojan.0Access) -> No action taken.
c:\Program Files (x86)\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\   \...\‮ﯹ๛\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\U\80000001.@ (Trojan.0Access) -> No action taken.
c:\Program Files (x86)\Google\Desktop\Install\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\   \...\‮ﯹ๛\{7a467fc9-2f04-2792-fc66-958fd4f0b216}\U\800000cb.@ (Trojan.0Access) -> No action taken.

Physical Sectors Detected: 0
(No malicious items detected)

(end)

 

 

 Please help ..............................


Edited by Bakersfieldboy, 22 September 2013 - 04:08 PM.


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#2 Broni

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Posted 22 September 2013 - 04:32 PM

You're infected with ZeroAccess rootkit.

I'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 Bakersfieldboy

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Posted 22 September 2013 - 05:36 PM

Here's the NEW TOPIC url

 

 

 

http://www.bleepingcomputer.com/forums/t/508644/infected-with-zeroaccess-rootkit/

 


Edited by Bakersfieldboy, 22 September 2013 - 05:39 PM.


#4 Broni

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Posted 22 September 2013 - 08:20 PM

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#5 Queen-Evie

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Posted 23 September 2013 - 05:01 PM

Now that you have posted in Malware Removal Logs

 

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

 

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

 

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

 

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

 

To avoid confusion the topic is closed.


Edited by Queen-Evie, 24 September 2013 - 08:03 AM.





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