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'Failed to create Conextant Audio Factory,The SmartAudio will now exit'


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7 replies to this topic

#1 StarGazers

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Posted 22 September 2013 - 01:13 PM

Would very much appreciate some help on this, and thank you.

 

First I would advise that my connection to the internet on my laptop is only through a Verizon mobile hotspot called a Jetpack.

These are my computer specs:

 

Windows edition
Windows 7 Home Premium
Service Pack 1

Dell Inspiron 5520
Processor: Intel® Core™ i5-3210M CPU @ 2.50GHz 2.50 GHz
RAM: 8.00 GB
system type: 64-bit Operating System

The laptop was new in September, last year.

 

From last week, I have received a message after logging on:  "Failed to create Conextant Audio Factory,The SmartAudio will now exit." When this happens, I can do nothing - Anti-virus does not work, no access to the hotspot. Cannot access anything, or if I do access it, it will not function. Can't search for documents either (though I can open them from Documents) though I can log on to the internet in my usual way.

I get the same message each time I put the laptop on.  But, I never know what it will do when I start the computer.

 

I have malwarebytes and nothing came up on that. Also have Windows Security Essentials and did a full scan and it came up with nothing.

A day or two before this started, the laptop was closed rather sharply, and hope this did not cause this problem.

 

If I need to provide more information, please let me know.

 

Thank you again!

 

Mary


Edited by StarGazers, 23 September 2013 - 08:47 AM.


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#2 StarGazers

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Posted 25 September 2013 - 12:23 PM

I really do hope that someone might be able to tell me is this is malware? My post seems to be getting further and further away :(

#3 Sirawit

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Posted 26 September 2013 - 07:32 AM

Please download Minitollbox from here. And save to your desktop.

 

Run it and select following options:

  • List last 10 event viewer errors
  • List Installed programs
  • List Devices >>> Problem only
  • List Users, partitions and memory size
  • List Minidump files
  • List Restore points

Then click GO and wait, the logfile will open, copy all its contents and paste in your next reply.

 

Thank you.


Edited by Sirawit, 26 September 2013 - 07:37 AM.

If I don't reply back to you in 2 days, feel free to send me a PM.

 

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#4 StarGazers

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Posted 26 September 2013 - 08:56 AM

Thank you for your help!

 

Here is the information:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Mary (administrator) on 26-09-2013 at 09:55:15
Running from "C:\Users\Mary\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/26/2013 08:19:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/25/2013 02:25:51 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/25/2013 00:52:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/25/2013 11:38:47 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/25/2013 10:13:51 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/25/2013 08:54:30 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/24/2013 01:00:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/24/2013 09:56:54 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/23/2013 09:44:43 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/22/2013 00:50:43 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (09/26/2013 08:21:16 AM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/25/2013 02:27:58 PM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/25/2013 00:54:35 PM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/25/2013 11:40:55 AM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/25/2013 10:15:58 AM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/25/2013 10:12:34 AM) (Source: Service Control Manager) (User: )
Description: The Bluetooth Device Monitor service failed to start due to the following error:
%%1053

Error: (09/25/2013 10:12:34 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Bluetooth Device Monitor service to connect.

Error: (09/25/2013 08:56:35 AM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/25/2013 08:53:17 AM) (Source: Service Control Manager) (User: )
Description: The Bluetooth Device Monitor service failed to start due to the following error:
%%1053

Error: (09/25/2013 08:53:17 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Bluetooth Device Monitor service to connect.


Microsoft Office Sessions:
=========================
Error: (09/26/2013 08:19:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/25/2013 02:25:51 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/25/2013 00:52:26 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/25/2013 11:38:47 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/25/2013 10:13:51 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/25/2013 08:54:30 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/24/2013 01:00:39 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/24/2013 09:56:54 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/23/2013 09:44:43 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/22/2013 00:50:43 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


CodeIntegrity Errors:
===================================
  Date: 2013-09-22 10:25:53.155
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\MaxxAudioAPOShell64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-22 10:25:29.988
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\MaxxAudioAPOShell64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-21 11:06:27.005
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\MaxxAudioAPOShell64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-21 11:04:59.436
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\MaxxAudioAPOShell64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-21 11:00:42.566
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\MaxxAudioAPOShell64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-21 09:03:43.191
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\MaxxAudioAPOShell64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-21 08:45:39.149
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\MaxxAudioAPOShell64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-19 10:39:00.542
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\MaxxAudioAPOShell64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-15 09:49:21.053
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\MaxxAudioAPOShell64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-15 09:19:26.100
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\MaxxAudioAPOShell64.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Accidental Damage Services Agreement (Version: 2.0.0)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.168)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
Advanced Audio FX Engine (Version: 1.12.05)
ArcSoft PhotoStudio 6 (Version: 6.0.1.148)
Banctec Service Agreement (Version: 2.0.0)
Blio (Version: 2.3.7140)
Canon DIGITAL CAMERA Solution Disk Software Guide (Version: 1.0.1.2)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.7.0.4)
Canon Internet Library for ZoomBrowser EX (Version: 1.6.3.9)
Canon MOV Decoder (Version: 1.3.2.15)
Canon MOV Encoder (Version: 1.1.0.18)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.2.0.34)
Canon MP Navigator EX 2.0
Canon MP480 series MP Drivers
Canon MP480 series User Registration
Canon Personal Printing Guide (Version: 1.0.0.1)
Canon PowerShot SX20 IS Camera User Guide (Version: 1.0.1.2)
Canon Utilities CameraWindow (Version: 7.3.0.4)
Canon Utilities CameraWindow DC (Version: 7.4.1.10)
Canon Utilities CameraWindow DC 8 (Version: 8.0.0.19)
Canon Utilities Easy-PhotoPrint EX
Canon Utilities My Printer
Canon Utilities MyCamera (Version: 7.3.0.5)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities Solution Menu
Canon Utilities ZoomBrowser EX (Version: 6.4.0.7)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.2.2.11)
Complete Care Business Service Agreement (Version: 2.0.0)
Conexant Maxx Preset (Version: 1.4.0.0)
Conexant SmartAudio HD (Version: 8.54.37.0)
Consumer In-Home Service Agreement (Version: 2.0.0)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Audio (Version: 1.72.0.0)
Dell DataSafe Local Backup - Support Software (Version: 9.4.67)
Dell DataSafe Local Backup (Version: 9.4.67)
Dell DataSafe Online (Version: 2.1.19634)
Dell Digital Delivery (Version: 2.1.1002.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Home Systems Service Agreement (Version: 2.0.0)
Dell MusicStage (Version: 1.6.225.0)
Dell PhotoStage (Version: 1.5.0.130)
Dell Stage (Version: 1.7.209.0)
Dell Stage Remote (Version: 2.0.0.43)
Dell Support Center (Version: 3.1.5907.16)
Dell Touchpad (Version: 10.3.2.2)
Dell VideoStage  (Version: 1.3.0.2513)
Dell Webcam Central (Version: 2.01.15)
Google Chrome (Version: 29.0.1547.76)
Google Update Helper (Version: 1.3.21.153)
High-Definition Video Playback (Version: 7.3.10000.0.0)
Intel PROSet Wireless
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 8.0.1.1399)
Intel® Processor Graphics (Version: 8.15.10.2696)
Intel® PROSet/Wireless for Bluetooth® + High Speed (Version: 15.1.0.0096)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 2.1.1.0191)
Intel® Rapid Storage Technology (Version: 11.1.0.1006)
Intel® Turbo Boost Technology Monitor 2.0 (Version: 2.1.23.0)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.4.225)
Intel® PROSet/Wireless WiFi Software (Version: 15.01.1000.0927)
Intel® Trusted Connect Service Client (Version: 1.23.219.2)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Security Client (Version: 4.3.0215.0)
Microsoft Security Essentials (Version: 4.3.215.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MotoHelper 2.0.45 Driver 5.0.0 (Version: 2.0.45)
MotoHelper MergeModules (Version: 1.2.0)
Motorola Mobile Drivers Installation 5.0.0 (Version: 5.0.0)
Mozilla Firefox 24.0 (x86 en-GB) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 10 Movie ThemePack Basic (Version: 10.2.10200.0.0)
Nero Control Center 10 (Version: 10.6.12800.0.8)
Nero ControlCenter 10 Help (CHM) (Version: 10.2.10800)
Nero Core Components 10 (Version: 2.0.20500.9.16)
Nero Update (Version: 1.0.0018)
PlayReady PC Runtime x86 (Version: 1.3.0)
Premium Service Agreement (Version: 2.0.0)
QualxServ Service Agreement (Version: 2.0.0)
Quickset64 (Version: 10.14.010)
Realtek USB 2.0 Card Reader (Version: 6.1.7601.39019)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Skype Click to Call (Version: 6.12.13601)
Skype™ 6.7 (Version: 6.7.102)
SyncUP (Version: 1.12.11500.11.105)
SyncUP (Version: 10.2.16500)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553157) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Verizon Wireless AC30 Firmware Updates (Version: 1.0.8)
VZAccess Manager (Version: 7.7.1.2)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Yahoo! Messenger
Zinio Reader 4 (Version: 4.2.4164)
ZTE USB Drivers (Version: 1.0.012)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 8094.36 MB
Available physical RAM: 5873.97 MB
Total Pagefile: 16186.89 MB
Available Pagefile: 13730 MB
Total Virtual: 4095.88 MB
Available Virtual: 3960.31 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:917.66 GB) (Free:851.84 GB) NTFS
3 Drive e: (Iomega_HDD) (Fixed) (Total:298.09 GB) (Free:265.69 GB) NTFS
4 Drive y: (RECOVERY) (Fixed) (Total:13.81 GB) (Free:4.65 GB) NTFS

========================= Users: ========================================

User accounts for \\MARY-PC

Administrator            Guest                    Mary                     

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

26-08-2013 13:55:20 Windows Update
29-08-2013 17:11:52 Windows Update
02-09-2013 13:51:02 Windows Update
03-09-2013 15:13:11 Windows Update
04-09-2013 14:40:33 Windows Update
06-09-2013 18:08:36 Windows Update
11-09-2013 12:35:38 Windows Update
11-09-2013 18:39:19 Windows Update
15-09-2013 13:12:55 Windows Update
18-09-2013 13:37:15 Windows Update
18-09-2013 23:39:48 Restore Operation
18-09-2013 23:52:29 Windows Update
22-09-2013 14:31:43 Windows Update

**** End of log ****
 



#5 Sirawit

Sirawit

    Bleepin' Brony


  • Malware Response Team
  • 4,161 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Thailand
  • Local time:06:10 PM

Posted 26 September 2013 - 09:28 AM

Try reinstall

Conexant Maxx Preset (Version: 1.4.0.0)
Conexant SmartAudio HD (Version: 8.54.37.0)

 

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#6 StarGazers

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Posted 26 September 2013 - 01:08 PM

Thank you.

 

I have tried looking on the internet, but so many different places come up saying I can download, but have all sorts of different things to

download too, so I am nervous.

 

Could you tell me:

 

1. Do I have to uninstall the above two pieces of software first and then reinstall them?

2. Where is the best place to go to find this software and download?

2. While I am uninstalling/reinstalling the two, will this affect my access to the internet through my mobile hotspot?

 

Thanks again,

Mary



#7 Sirawit

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Posted 26 September 2013 - 10:44 PM

Try reinstall Conexant SmartAudioHD from this link (Under Audio Tab): http://www.dell.com/support/drivers/us/en/19/Product/inspiron-15r-5520

 

This won't affect your internet connection. We will see Conexant Maxx Preset later but I think it come with Smart Audio.

 

Please note that we're going to fix the popup message first and internet later.

 

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#8 StarGazers

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Posted 02 October 2013 - 09:48 AM

Hi Sirawit,

 

I went to the link and downloaded the update for the Conextant driver. I will get back to you within two days and tell you how it is going.

 

My connection to the internet is only through the mobile hotspot. Even though I live in the US, I live in an area where there is no high speed broadband access...Hard to believe, but true. Hopefully my access will remain adequate with my Verizon mifi...

 

Mary






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