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IE Works Much Slower Than FireFox


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4 replies to this topic

#1 cjps5556

cjps5556

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Posted 22 September 2013 - 01:10 PM

IE is working slower than Firefox but both sometimes just bomb out or don't bring up pages.  Not sure what to do. Before I post any logs wanted to ask which would be most useful to post. Thanks!



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#2 cjps5556

cjps5556
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Posted 22 September 2013 - 01:26 PM

I did run DDS: Following is the log. I have the other log file if needed. Meant to post that witht he original message. Not sure what to tun after. BTW, can't seem to even open a page now in IE - so appears to show ityself intermittantly.

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16686  BrowserJavaVersion: 10.25.2
Run by cjps at 13:25:07 on 2013-09-22
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.8119.6286 [GMT -4:00]
.
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\msiexec.exe
C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ccSvcHst.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\EscSvc64.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\System32\spool\drivers\x64\3\E_IATIGXA.EXE
C:\Windows\System32\spool\drivers\x64\3\E_IATIHOA.EXE
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\WUDFHost.exe
C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
C:\Windows\system32\sppsvc.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.bbc.co.uk/
uSearch Bar = Preserve
mWinlogon: Userinit = userinit.exe
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ips\ipsbho.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Microsoft Live Search Toolbar: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\coieplg.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
EB: <No Name>: {555D4D79-4BD2-4094-A395-CFC534424A05} - LocalServer32 - <no file>
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [EPSON Artisan 830 Series] C:\Windows\System32\spool\DRIVERS\x64\3\E_IATIGXA.EXE /FU "C:\Users\cjps\AppData\Local\Temp\E_S6576.tmp" /EF "HKCU"
uRun: [EPSON Artisan 837 Series] C:\Windows\System32\spool\DRIVERS\x64\3\E_IATIHOA.EXE /FU "C:\Users\cjps\AppData\Local\Temp\E_S65D4.tmp" /EF "HKCU"
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
mRun: [FUFAXSTM] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
DPF: {49232000-16E4-426C-A231-62846947304B} - hxxps://wimpro2.cce.hp.com/ChatEntry/downloads/sysinfo.cab
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect119b.cab
DPF: {80AEEC0E-A2BE-4B8D-985F-350FE869DC40} - hxxp://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsVista.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} - hxxp://ak.imgag.com/imgag/cp/install/Crusher.cab
DPF: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://akamaicdn.webex.com/client/WBXclient-T27L10NSP31-13320/webex/ieatgpc1.cab
TCP: NameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{074353F0-2AC4-4F56-B0A2-D7DCCC6006A3} : DHCPNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{B4B54C7B-6A08-4612-AD92-3960EC9EB260} : DHCPNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{B4B54C7B-6A08-4612-AD92-3960EC9EB260}\64144544F474F5E4564777F627B6 : DHCPNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{B4B54C7B-6A08-4612-AD92-3960EC9EB260}\66164746F676 : DHCPNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{B4B54C7B-6A08-4612-AD92-3960EC9EB260}\C456E6 : DHCPNameServer = 192.168.1.1 68.237.161.12
TCP: Interfaces\{B4B54C7B-6A08-4612-AD92-3960EC9EB260}\E4544574541425F5548545 : DHCPNameServer = 192.168.1.250
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
AppInit_DLLs=    
x64-BHO: AutorunsDisabled - <orphaned>
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [itype] "c:\Program Files\Microsoft IntelliType Pro\itype.exe"
x64-Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\cjps\AppData\Roaming\Mozilla\Firefox\Profiles\hluvorvt.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3309656&CUI=UN17031430321016771&UM=2&SearchSource=3&q={searchTerms}
FF - prefs.js: browser.search.selectedEngine - KeyBar 2.1 Customized Web Search
FF - prefs.js: browser.startup.homepage - hxxp://search.conduit.com/?ctid=CT3309656&octid=CT3309656&SearchSource=61&CUI=UN17031430321016771&UM=2&UP=SP3441238F-B5F0-422C-8546-7EBBB9097860
FF - prefs.js: keyword.URL - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3309656&SearchSource=2&CUI=UN17031430321016771&UM=2&q=
FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect32.dll
FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect64.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.153\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Real\RealPlayer\Netscape6\nprpplugin.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlchromebrowserrecordext.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlhtml5videoshim.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlpepperflashvideoshim.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\npdlplugin.dll
FF - plugin: C:\Users\Default\AppData\Local\HuluDesktop\instances\0.9.9.1\nphdplg.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_6_602_180.dll
FF - plugin: C:\Windows\SysWOW64\npdeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: 2013-08-30 22:02; {badea1ae-72ed-4f6a-8c37-4db9a4ac7bc9}; C:\Users\cjps\AppData\Roaming\Mozilla\Firefox\Profiles\hluvorvt.default\extensions\{badea1ae-72ed-4f6a-8c37-4db9a4ac7bc9}
FF - ExtSQL: 2013-09-10 22:28; {cef81415-2059-4dd5-9829-1aef3cf27f4f}; C:\Users\cjps\AppData\Roaming\Mozilla\Firefox\Profiles\hluvorvt.default\extensions\{cef81415-2059-4dd5-9829-1aef3cf27f4f}
.
============= SERVICES / DRIVERS ===============
.
R0 gfibto;gfibto;C:\Windows\System32\drivers\gfibto.sys [2013-7-30 14456]
R0 Lbd;Lbd;C:\Windows\System32\drivers\Lbd.sys [2010-12-26 69152]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-5-21 56336]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1404000.028\symds64.sys [2013-6-18 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1404000.028\symefa64.sys [2013-6-18 1139800]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\BASHDefs\20130903.002\BHDrvx64.sys [2013-9-3 1525336]
R1 ccSet_N360;Norton 360 Settings Manager;C:\Windows\System32\drivers\N360x64\1404000.028\ccsetx64.sys [2013-6-18 169048]
R1 ctxusbm;Citrix USB Monitor Driver;C:\Windows\System32\drivers\ctxusbm.sys [2010-4-16 87600]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\IPSDefs\20130921.001\IDSviA64.sys [2013-9-22 520280]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1404000.028\ironx64.sys [2013-6-18 224416]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1404000.028\symnets.sys [2013-6-18 433752]
R2 {55662437-DA8C-40c0-AADA-2C816A897A49};Power Control [2010/02/08 19:32:47];C:\Program Files (x86)\Hewlett-Packard\Media\DVD\000.fcl [2010-2-8 146928]
R2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe [2009-5-14 759048]
R2 EpsonScanSvc;Epson Scanner Service;C:\Windows\System32\escsvc64.exe [2013-5-24 135824]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2012-8-23 13672]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ccsvchst.exe [2013-6-18 144368]
R3 ArcSoftKsUFilter;ArcSoft Magic-I Visual Effect;C:\Windows\System32\drivers\ArcSoftKsUFilter.sys [2011-7-16 19968]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-8-27 140376]
R3 HCW85BDA;Hauppauge WinTV 885 Video Capture;C:\Windows\System32\drivers\HCW85BDA.sys [2010-2-8 1705600]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-2-8 56344]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2010-2-8 763904]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-2-8 239616]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 HPHNDUSVC;HP Home Network Diagnostic Support Service;C:\Windows\System32\svchost.exe -k HPHNDUService [2009-7-13 27136]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-7-25 162672]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2010-10-26 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-23 1493352]
S3 rcmirror;rcmirror;C:\Windows\System32\drivers\rcmirror.sys [2010-1-18 4608]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-2-2 19456]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-2-2 57856]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-6-19 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2009-2-13 14464]
S3 WSDScan;WSD Scan Support via UMB;C:\Windows\System32\drivers\WSDScan.sys [2009-7-13 25088]
S4 AdobeActiveFileMonitor10.0;Adobe Active File Monitor V10;C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsFileAgent.exe [2011-9-14 169624]
S4 AdobeActiveFileMonitor11.0;Adobe Active File Monitor V11;C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsFileAgent.exe [2012-9-23 171600]
S4 AdobeActiveFileMonitor9.0;Adobe Active File Monitor V9;C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe [2010-9-6 169408]
S4 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2010-2-8 203776]
S4 EPSON_EB_RPCV4_04;EPSON V5 Service4(04);C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE [2012-4-19 168448]
S4 EPSON_PM_RPCV4_04;EPSON V3 Service4(04);C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE [2012-4-19 131072]
S4 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-2-8 13336]
S4 IHA_MessageCenter;IHA_MessageCenter;C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe [2012-8-3 352248]
S4 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [2012-11-29 38608]
S4 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-4-15 3289208]
S4 uCamMonitor;CamMonitor;C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe [2011-7-16 104960]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-09-22 17:21:47    --------    d-----w-    C:\Users\cjps\AppData\Local\Adobe
2013-09-22 17:11:00    43680    ----a-r-    C:\Windows\System32\drivers\SymIMV.sys
2013-09-22 13:40:55    9694160    ----a-w-    C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{597B299E-E383-4B92-B200-4854CB5A3EE5}\mpengine.dll
2013-09-12 13:43:03    155584    ----a-w-    C:\Windows\System32\drivers\ataport.sys
2013-09-12 13:41:55    3155456    ----a-w-    C:\Windows\System32\win32k.sys
2013-09-11 02:29:16    --------    d-----w-    C:\Program Files (x86)\Conduit
2013-09-11 02:29:15    --------    d-----w-    C:\Users\cjps\AppData\Local\Conduit
2013-09-11 02:29:15    --------    d-----w-    C:\ProgramData\Conduit
2013-09-11 02:27:03    --------    d-----w-    C:\Users\cjps\AppData\Roaming\OpenCandy
2013-09-11 02:27:03    --------    d-----w-    C:\Program Files (x86)\DVDVideoSoft
2013-09-11 02:27:03    --------    d-----w-    C:\Program Files (x86)\Common Files\DVDVideoSoft
2013-09-11 02:08:32    --------    d-----w-    C:\Program Files\iTunes
2013-09-11 02:08:32    --------    d-----w-    C:\Program Files\iPod
2013-09-11 02:08:32    --------    d-----w-    C:\Program Files (x86)\iTunes
2013-09-11 02:07:06    --------    d-----w-    C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-09-03 13:53:52    187248    ----a-w-    C:\Program Files (x86)\Mozilla Firefox\Plugins\nppdf32.dll
2013-09-03 13:39:10    9515512    ----a-w-    C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll
2013-09-02 04:02:08    278800    ------w-    C:\Windows\System32\MpSigStub.exe
2013-09-02 03:41:18    5    ----a-w-    C:\Windows\SysWow64\lMMLDeleteUserData42107612FX.tmp
2013-09-02 00:36:18    696320    ----a-w-    C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\iKernel.dll
2013-09-02 00:36:18    57344    ----a-w-    C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\ctor.dll
2013-09-02 00:36:18    5632    ----a-w-    C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\DotNetInstaller.exe
2013-09-02 00:36:18    282756    ----a-w-    C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\setup.dll
2013-09-02 00:36:18    237568    ----a-w-    C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\iscript.dll
2013-09-02 00:36:18    163972    ----a-w-    C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\iGdi.dll
2013-09-02 00:36:18    155648    ----a-w-    C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\iuser.dll
2013-09-02 00:36:06    81408    ----a-w-    C:\Windows\System32\E_IBCBEMA.DLL
2013-09-02 00:36:06    108032    ----a-w-    C:\Windows\System32\E_ILMEMA.DLL
2013-09-02 00:35:53    83968    ----a-w-    C:\Windows\System32\esxcwiad.dll
2013-08-26 04:49:52    88064    ----a-w-    C:\Windows\System32\E_IBCBHOA.DLL
2013-08-26 04:49:52    118784    ----a-w-    C:\Windows\System32\E_ILMHOA.DLL
.
==================== Find3M  ====================
.
2013-09-22 17:24:26    71048    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-09-22 17:24:26    692616    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2013-08-10 05:22:18    2241024    ----a-w-    C:\Windows\System32\wininet.dll
2013-08-10 05:20:59    3959296    ----a-w-    C:\Windows\System32\jscript9.dll
2013-08-10 05:20:55    67072    ----a-w-    C:\Windows\System32\iesetup.dll
2013-08-10 05:20:55    136704    ----a-w-    C:\Windows\System32\iesysprep.dll
2013-08-10 03:59:10    1767936    ----a-w-    C:\Windows\SysWow64\wininet.dll
2013-08-10 03:58:09    2876928    ----a-w-    C:\Windows\SysWow64\jscript9.dll
2013-08-10 03:58:06    61440    ----a-w-    C:\Windows\SysWow64\iesetup.dll
2013-08-10 03:58:06    109056    ----a-w-    C:\Windows\SysWow64\iesysprep.dll
2013-08-10 03:17:38    2706432    ----a-w-    C:\Windows\System32\mshtml.tlb
2013-08-10 03:07:50    2706432    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2013-08-10 02:27:59    89600    ----a-w-    C:\Windows\System32\RegisterIEPKEYs.exe
2013-08-10 02:17:19    71680    ----a-w-    C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-08-02 02:23:53    5550528    ----a-w-    C:\Windows\System32\ntoskrnl.exe
2013-08-02 02:15:44    1732032    ----a-w-    C:\Windows\System32\ntdll.dll
2013-08-02 02:15:03    362496    ----a-w-    C:\Windows\System32\wow64win.dll
2013-08-02 02:15:03    243712    ----a-w-    C:\Windows\System32\wow64.dll
2013-08-02 02:15:03    13312    ----a-w-    C:\Windows\System32\wow64cpu.dll
2013-08-02 02:14:57    215040    ----a-w-    C:\Windows\System32\winsrv.dll
2013-08-02 02:14:11    16384    ----a-w-    C:\Windows\System32\ntvdm64.dll
2013-08-02 02:13:34    424448    ----a-w-    C:\Windows\System32\KernelBase.dll
2013-08-02 01:59:30    3968960    ----a-w-    C:\Windows\SysWow64\ntkrnlpa.exe
2013-08-02 01:59:30    3913664    ----a-w-    C:\Windows\SysWow64\ntoskrnl.exe
2013-08-02 01:51:23    1292192    ----a-w-    C:\Windows\SysWow64\ntdll.dll
2013-08-02 01:50:42    5120    ----a-w-    C:\Windows\SysWow64\wow32.dll
2013-08-02 01:50:42    274944    ----a-w-    C:\Windows\SysWow64\KernelBase.dll
2013-08-02 01:09:17    338432    ----a-w-    C:\Windows\System32\conhost.exe
2013-08-02 00:59:09    112640    ----a-w-    C:\Windows\System32\smss.exe
2013-08-02 00:45:37    25600    ----a-w-    C:\Windows\SysWow64\setup16.exe
2013-08-02 00:45:36    14336    ----a-w-    C:\Windows\SysWow64\ntvdm64.dll
2013-08-02 00:45:35    7680    ----a-w-    C:\Windows\SysWow64\instnm.exe
2013-08-02 00:45:34    2048    ----a-w-    C:\Windows\SysWow64\user.exe
2013-08-02 00:43:05    6144    ---ha-w-    C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2013-08-02 00:43:05    4608    ---ha-w-    C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2013-08-02 00:43:05    3584    ---ha-w-    C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2013-08-02 00:43:05    3072    ---ha-w-    C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2013-07-31 02:49:40    14456    ----a-w-    C:\Windows\System32\drivers\gfibto.sys
2013-07-25 09:25:54    1888768    ----a-w-    C:\Windows\System32\WMVDECOD.DLL
2013-07-25 08:57:27    1620992    ----a-w-    C:\Windows\SysWow64\WMVDECOD.DLL
2013-07-19 01:58:42    2048    ----a-w-    C:\Windows\System32\tzres.dll
2013-07-19 01:41:01    2048    ----a-w-    C:\Windows\SysWow64\tzres.dll
2013-07-09 05:52:52    224256    ----a-w-    C:\Windows\System32\wintrust.dll
2013-07-09 05:51:16    1217024    ----a-w-    C:\Windows\System32\rpcrt4.dll
2013-07-09 05:46:20    184320    ----a-w-    C:\Windows\System32\cryptsvc.dll
2013-07-09 05:46:20    1472512    ----a-w-    C:\Windows\System32\crypt32.dll
2013-07-09 05:46:20    139776    ----a-w-    C:\Windows\System32\cryptnet.dll
2013-07-09 04:52:33    663552    ----a-w-    C:\Windows\SysWow64\rpcrt4.dll
2013-07-09 04:52:10    175104    ----a-w-    C:\Windows\SysWow64\wintrust.dll
2013-07-09 04:46:31    140288    ----a-w-    C:\Windows\SysWow64\cryptsvc.dll
2013-07-09 04:46:31    1166848    ----a-w-    C:\Windows\SysWow64\crypt32.dll
2013-07-09 04:46:31    103936    ----a-w-    C:\Windows\SysWow64\cryptnet.dll
2013-07-06 06:03:53    1910208    ----a-w-    C:\Windows\System32\drivers\tcpip.sys
2013-06-29 21:31:56    96168    ----a-w-    C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-06-29 21:31:55    867240    ----a-w-    C:\Windows\SysWow64\npdeployJava1.dll
2013-06-29 21:31:55    789416    ----a-w-    C:\Windows\SysWow64\deployJava1.dll
.
============= FINISH: 13:30:54.33 ===============
 



#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 22 September 2013 - 02:40 PM


Hello cjps5556

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 26 September 2013 - 11:10 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • OFFLINE
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  • Gender:Male
  • Location:Puerto rico
  • Local time:12:13 AM

Posted 30 September 2013 - 09:09 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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