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Posted 22 September 2013 - 11:27 AM
Posted 26 September 2013 - 04:57 PM
I think it might be a struggle as Microsoft stopped making Zune mp3 players about two years ago. Did you friend buy it new or second hand?
Here's a link which might be useful for you: http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpTechnicalSupportPage/ It looks as though you can register a support ticket for the Zune device.
If I have been helping you and I do not reply within 48hours, feel free to send me a PM.
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