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Computer Shuts Down


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6 replies to this topic

#1 lysonlee

lysonlee

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Posted 22 September 2013 - 08:42 AM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/508335/computer-shuts-down-randomly/#entry3164089 - Hamluis.

 

 

 

Hi, I am having the same problems.

 

I have cleaned my pc and checked all my fans. My pc box is cool at shutdown

and will start up with no problems.

I have a 500w psu and I thought that my hardware was powerful enough

to deal both with multitasking and gaming. (Not at the same time of course! lol)

 

I would really appreciate your help as I would like to solve the problem before it

causes any fatal damage to my hardware.

 

I have taken your advice and utilized minitoolbox and speccy to provide the

information below.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Chris (administrator) on 23-09-2013 at 00:35:00
Running from "E:\Downloads\jdownloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/22/2013 08:56:09 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance(CLSID_VSSCoordinator).  hr = 0x800401f0, CoInitialize has not been called.
.

Error: (09/22/2013 08:56:09 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name Coordinator cannot be started. [0x800401f0, CoInitialize has not been called.
]

Error: (09/22/2013 08:56:08 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance(CLSID_VSSCoordinator).  hr = 0x800401f0, CoInitialize has not been called.
.

Error: (09/22/2013 08:56:08 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name Coordinator cannot be started. [0x800401f0, CoInitialize has not been called.
]

Error: (09/22/2013 08:56:08 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance(CLSID_VSSCoordinator).  hr = 0x800401f0, CoInitialize has not been called.
.

Error: (09/22/2013 08:56:08 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name Coordinator cannot be started. [0x800401f0, CoInitialize has not been called.
]

Error: (09/22/2013 08:56:07 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance(CLSID_VSSCoordinator).  hr = 0x800401f0, CoInitialize has not been called.
.

Error: (09/22/2013 08:56:07 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name Coordinator cannot be started. [0x800401f0, CoInitialize has not been called.
]

Error: (09/22/2013 08:56:07 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance(CLSID_VSSCoordinator).  hr = 0x800401f0, CoInitialize has not been called.
.

Error: (09/22/2013 08:56:07 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name Coordinator cannot be started. [0x800401f0, CoInitialize has not been called.
]

System errors:
=============
Error: (09/23/2013 00:34:56 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (09/23/2013 00:34:53 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (09/23/2013 00:34:50 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (09/23/2013 00:34:47 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (09/23/2013 00:34:44 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (09/23/2013 00:34:41 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (09/23/2013 00:34:38 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (09/23/2013 00:34:34 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (09/23/2013 00:34:31 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (09/23/2013 00:34:28 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Microsoft Office Sessions:
=========================
Error: (09/22/2013 08:56:09 PM) (Source: VSS)(User: )
Description: CoCreateInstance(CLSID_VSSCoordinator)0x800401f0, CoInitialize has not been called.

Error: (09/22/2013 08:56:09 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}Coordinator0x800401f0, CoInitialize has not been called.

Error: (09/22/2013 08:56:08 PM) (Source: VSS)(User: )
Description: CoCreateInstance(CLSID_VSSCoordinator)0x800401f0, CoInitialize has not been called.

Error: (09/22/2013 08:56:08 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}Coordinator0x800401f0, CoInitialize has not been called.

Error: (09/22/2013 08:56:08 PM) (Source: VSS)(User: )
Description: CoCreateInstance(CLSID_VSSCoordinator)0x800401f0, CoInitialize has not been called.

Error: (09/22/2013 08:56:08 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}Coordinator0x800401f0, CoInitialize has not been called.

Error: (09/22/2013 08:56:07 PM) (Source: VSS)(User: )
Description: CoCreateInstance(CLSID_VSSCoordinator)0x800401f0, CoInitialize has not been called.

Error: (09/22/2013 08:56:07 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}Coordinator0x800401f0, CoInitialize has not been called.

Error: (09/22/2013 08:56:07 PM) (Source: VSS)(User: )
Description: CoCreateInstance(CLSID_VSSCoordinator)0x800401f0, CoInitialize has not been called.

Error: (09/22/2013 08:56:07 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}Coordinator0x800401f0, CoInitialize has not been called.

CodeIntegrity Errors:
===================================
  Date: 2012-08-24 23:29:12.808
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files (x86)\Unlocker\UnlockerDriver5.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-08-24 23:29:12.768
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files (x86)\Unlocker\UnlockerDriver5.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-08-24 23:29:12.728
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files (x86)\Unlocker\UnlockerDriver5.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-08-24 23:29:12.698
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files (x86)\Unlocker\UnlockerDriver5.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================

@BIOS (Version: 2.11)
µTorrent (Version: 3.3.0.29625)
ACDSee Pro 6 (Version: 6.3.221)
Acronis Disk Director Home (Version: 11.0.216)
Adobe AIR (Version: 3.8.0.1430)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.175)
Adobe Flash Player 11 Plugin (Version: 11.8.800.168)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Adobe Shockwave Player 12.0 (Version: 12.0.0.112)
Adobe Shockwave Player 12.0 (Version: 12.0.3.133)
Allok Video Converter 4.4.0208
Allok Video Joiner 4.4.0208
Allok Video to FLV Converter 5.2.0202
AMD Accelerated Video Transcoding (Version: 12.10.100.30328)
AMD APP SDK Runtime (Version: 10.0.1084.4)
AMD Catalyst Install Manager (Version: 8.0.911.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2013.0328.2218.38225)
AMD Media Foundation Decoders (Version: 1.0.80328.2204)
AMD VISION Engine Control Center (Version: 2013.0328.2218.38225)
Any Video Converter 3.5.8
AutoGreen B10.1021.1 (Version: 1.00.0000)
Baldur's Gate
Belkin N600 DB USB Wireless Adapter (Version: 1.00.0184.1)
Belkin Wireless USB Adapter Setup (Version: 2.20)
Caesar 3 (Version: 2.0.0.9)
calibre (Version: 0.9.30)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2013.0328.2218.38225)
Catalyst Control Center InstallProxy (Version: 2013.0328.2218.38225)
Catalyst Control Center Localization All (Version: 2013.0328.2218.38225)
CCC Help Chinese Standard (Version: 2013.0328.2217.38225)
CCC Help Chinese Traditional (Version: 2013.0328.2217.38225)
CCC Help Czech (Version: 2013.0328.2217.38225)
CCC Help Danish (Version: 2013.0328.2217.38225)
CCC Help Dutch (Version: 2013.0328.2217.38225)
CCC Help English (Version: 2013.0328.2217.38225)
CCC Help Finnish (Version: 2013.0328.2217.38225)
CCC Help French (Version: 2013.0328.2217.38225)
CCC Help German (Version: 2013.0328.2217.38225)
CCC Help Greek (Version: 2013.0328.2217.38225)
CCC Help Hungarian (Version: 2013.0328.2217.38225)
CCC Help Italian (Version: 2013.0328.2217.38225)
CCC Help Japanese (Version: 2013.0328.2217.38225)
CCC Help Korean (Version: 2013.0328.2217.38225)
CCC Help Norwegian (Version: 2013.0328.2217.38225)
CCC Help Polish (Version: 2013.0328.2217.38225)
CCC Help Portuguese (Version: 2013.0328.2217.38225)
CCC Help Russian (Version: 2013.0328.2217.38225)
CCC Help Spanish (Version: 2013.0328.2217.38225)
CCC Help Swedish (Version: 2013.0328.2217.38225)
CCC Help Thai (Version: 2013.0328.2217.38225)
CCC Help Turkish (Version: 2013.0328.2217.38225)
ccc-utility64 (Version: 2013.0328.2218.38225)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
ConvertGenius 3.6
Core Temp 1.0 RC5 (Version: 1.0)
Creative Audio Control Panel (Version: 3.00)
Creative Software AutoUpdate (Version: 1.41)
Creative Sound Blaster Properties x64 Edition (Version: 1.03)
DivX Setup (Version: 2.6.1.84)
Dolby Home Theater v4 (Version: 7.2.7000.7)
Driver Genius (Version: 12.0)
Driver Genius Professional Edition (Version: 11.0)
DVD Identifier (Version: 5.2.0)
Easy Tune 6 B11.0427.1 (Version: 1.00.0000)
EasySaver B9.1214.1  (Version: 1.00.0000)
ESET NOD32 Antivirus (Version: 5.0.95.0)
Etron USB3.0 Host Controller (Version: 0.115)
EVE Online (remove only)
FlashGet(JetCar)
FlashLynx Video Download Software
FLV to MPEG
Free Studio version 5.9.0.1212 (Version: 5.9.0.1212)
Gems Swap II (Version: 1.4.0)
GOG.com Downloader version 3.4.8 (Version: 3.4.8)
Google Chrome (Version: 29.0.1547.76)
Google Earth (Version: 6.2.2.6613)
Google Update Helper (Version: 1.3.21.153)
Internet Explorer (Enable DEP)
Java 7 Update 25 (64-bit) (Version: 7.0.250)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
JDownloader 0.9 (Version: 0.9)
Left 4 Dead 2 version 1.02 (Version: 1.02)
Legend of Grimrock
LockHunter 2.0 beta 2, 64 bit
MahJong Suite 2012 v9.0
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Math Lines (Version: 1.3.0)
MegaTrainer XL V1.5.8.0
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Mouse and Keyboard Center (Version: 2.2.173.0)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime
MKV TO AVI CONVERTER version 3.2
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 23.0.1)
Mozilla Thunderbird 17.0.6 (x86 en-US) (Version: 17.0.6)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
NCH Toolbox
Nero 12 (Version: 12.0.02000)
Nero 12 (Version: 12.5.01900)
Nero Audio Pack 1 (Version: 11.0.11500.110.0)
Nero BackItUp (Version: 12.5.1000)
Nero BackItUp Help (CHM) (Version: 12.0.13000)
Nero Blu-ray Player (Version: 12.0.20014)
Nero Blu-ray Player Help (CHM) (Version: 12.0.9000)
Nero Burning ROM (Version: 12.5.5001)
Nero Burning ROM Help (CHM) (Version: 12.0.3000)
Nero ControlCenter (Version: 11.0.15600)
Nero ControlCenter Help (CHM) (Version: 12.0.12000)
Nero Core Components (Version: 11.0.20200)
Nero Disc Menus Basic (Version: 12.0.11500)
Nero Effects Basic (Version: 12.0.11500)
Nero Express (Version: 12.5.5002)
Nero Express Help (CHM) (Version: 12.0.13000)
Nero Kwik Media (Version: 1.18.20100)
Nero Kwik Media Help (CHM) (Version: 12.0.12000)
Nero Kwik Themes Basic (Version: 12.0.11500)
Nero PiP Effects Basic (Version: 12.0.11500)
Nero Recode (Version: 12.5.6000)
Nero Recode Help (CHM) (Version: 12.0.12000)
Nero RescueAgent (Version: 12.0.10002)
Nero RescueAgent Help (CHM) (Version: 12.0.7000)
Nero SharedVideoCodecs (Version: 1.0.12100.2.0)
Nero Update (Version: 11.0.11800.31.0)
Nero Video (Version: 12.5.2001)
Nero Video Help (CHM) (Version: 12.0.12000)
neroxml (Version: 1.0.0)
O&O Defrag Professional (Version: 15.8.801)
ON_OFF Charge B11.0110.1 (Version: 1.00.0001)
OpenAL
Pando (Version: 2.5.2.2)
ParetoLogic Regcure Pro v3.1.5.0 Fully Activated (Version: Fully Activated)
Pharaoh
Prerequisite installer (Version: 12.0.0003)
Realtek Ethernet Controller Driver (Version: 7.72.410.2013)
Realtek HDMI Audio Driver for ATI (Version: 6.0.1.6650)
Realtek High Definition Audio Driver (Version: 6.0.1.6923)
save2pc 5.33
Secunia PSI (3.0.0.7011) (Version: 3.0.0.7011)
Sierra Utilities
SolSuite 2010 v10.3
Spybot - Search & Destroy (Version: 1.6.2)
swMSM (Version: 12.0.0.1)
The Cave © SEGA version 1 (Version: 1)
The Sims™ 3 (Version: 1.55.4)
Unlocker 1.8.1 (Version: 1.8.1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
uTorrentControl2 Toolbar (Version: 6.8.5.1)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VirtualCloneDrive
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
VLC media player 2.0.8 (Version: 2.0.8)
VobSub v2.23 (Remove Only)
Welcome App (Start-up experience) (Version: 12.0.15000)
WinRAR archiver
WMV to AVI MPEG DVD WMV Converter 4.4.0208
Xvid Video Codec (Version: 1.3.2)
Your Uninstaller! 2010 (Version: 7.0)
YTD Video Downloader 3.9.2

========================= Memory info: ===================================

Percentage of memory in use: 18%
Total physical RAM: 16381.24 MB
Available physical RAM: 13382.57 MB
Total Pagefile: 32760.67 MB
Available Pagefile: 29793.07 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.64 MB

========================= Partitions: =====================================

1 Drive c: (Local Disk W7) (Fixed) (Total:286.48 GB) (Free:54.14 GB) NTFS
3 Drive e: (Multimedia) (Fixed) (Total:677.27 GB) (Free:274.57 GB) NTFS
4 Drive f: (Music n Games) (Fixed) (Total:299.97 GB) (Free:83.42 GB) NTFS
5 Drive g: (Saves Backup) (Fixed) (Total:300 GB) (Free:35.62 GB) NTFS
6 Drive h: (spare) (Fixed) (Total:151.6 GB) (Free:5.15 GB) NTFS
7 Drive i: (copied to Doreen) (Fixed) (Total:146.48 GB) (Free:145.78 GB) NTFS
8 Drive l: (Local Disk WXP) (Fixed) (Total:299.29 GB) (Free:271.11 GB) NTFS

========================= Users: ========================================

User accounts for \\CHRIS-MINE

Administrator            Chris                    Guest                   

**** End of log ****

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

http://speccy.piriform.com/results/gIepQEwCBOwSS3ZnxRbj3CK

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Edited by hamluis, 22 September 2013 - 10:38 AM.
PM sent new OP - Hamluis.


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#2 hamluis

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Posted 22 September 2013 - 10:51 AM

To enable AM3+ AMD FX-Series CPU support, please update your motherboard with the most current BIOS found in your motherboard’s download section.

Above is posted by Gigabytes for your board...did you do that?

 

Your hard drive reflects a SMART status of warning...which is not good, IMO.  Moving topic to Internal Hardware where the more knowledgeable can survey/interpret the data reflected for your hard drive.

 

Louis



#3 lysonlee

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Posted 22 September 2013 - 02:41 PM

thank you Louis

I am too nervous to update my bios as the gigabyte search gives me 2 versions and I don't know which one to use.

I will look into the SMART setup as suggested.

I appreciate your moving my post to the correct forum. :)



#4 lysonlee

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Posted 22 September 2013 - 08:41 PM

I checked my bios and SMART was already disabled. I think MS does its own thing! lol



#5 hamluis

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Posted 23 September 2013 - 11:40 AM

You want SMART enabled...otherwise you will never have any warning when a hard drive might be headed toward failure.

 

Louis



#6 lysonlee

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Posted 29 September 2013 - 03:08 PM

ok, enabled SMART. :)



#7 jhayz

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Posted 30 September 2013 - 01:47 AM

Hi, one of your hard drives has reported a bad sector(s) and it appears to be your secondary storage.

Speccy reports : http://en.wikipedia.org/wiki/S.M.A.R.T.

Interface: SATA
Capacity: 1863 GB
 
05 Reallocated Sectors Count: 097 (097) Data 0000000086
C5 Current Pending Sector Count: 100 (100) Data 0000000001
C6 Uncorrectable Sector Count: 100 (100) Data 0000000001

 

05 Reallocated Sectors Count
". The raw value normally represents a count of the bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate. This allows a drive with bad sectors to continue operation; however, a drive which has had any reallocations at all is significantly more likely to fail in the near future.

 

C6 Uncorrectable Sector Count

The total count of uncorrectable errors when reading/writing a sector. A rise in the value of this attribute indicates defects of the disk surface and/or problems in the mechanical subsystem.

 

 

C5 Current Pending Sector Count

Count of "unstable" sectors (waiting to be remapped, because of unrecoverable read errors). If an unstable sector is subsequently read successfully, this value is decreased and the sector is not remapped

 

It is best to make a secondary backup of your files from your data/slave drive. If the hard drive is still under warranty, please make a call for a RMA or have them replaced it . While the drive may not be primarily the cause of your shutdown issues, please remove it and check the difference. If possible, try using safemode also if the shutdown continues or use another PSU of same or greater wattage output.


Tekken
 





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