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BSOD - IASTOR.SYS Win7x64


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#1 Tennfire

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Posted 22 September 2013 - 12:05 AM

We have a 1 year old Dell laptop with Windows 7 Home x64.

 

About 2-3 months ago, it started generating random BSOD.  We could not detect a pattern to indicate it was being generated by any specific program that we were using. 

 

We did start to notice that the BSOD always had a reference to IASTOR.SYS

We have run Malwarebytes, SuperAntiSpyWare, TDSKiller, and chkdsk /r - repeatedly. 

Chkdsk will run to stage 4 of 5 - where it is checking the files - and it crashes around 170,000 out of 220,000 files. 

 

No problems rebooting or rebooting to safe mode.

 

We do have a good image backup (made after the BSOD appeared) as well as the boot disk.

 

Logs are in a zIp file uploaded to DropBox b/c its slightly larger than the 512K limit.

 

https://www.dropbox.com/s/9cu1ovu5de8gcub/PCHF_130922_034144.zip

 

 

 



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#2 jhayz

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Posted 22 September 2013 - 01:17 AM

:welcome: Tennfire to BC Community :)

Please re upload the zipped files as the folder seems to be empty. See also this BSOD instructions link for more information.


Chkdsk will run to stage 4 of 5 - where it is checking the files - and it crashes around 170,000 out of 220,000 files.

Please run a diagnostic test for your hard drive by the manufacturing support site and let us know the results. Make sure all files were backed up just in case.


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#3 Tennfire

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Posted 23 September 2013 - 08:39 AM

I downloaded the Western Digital diagnostics and ran it (almost 3 hours).  Just at the very end it BSOD.  Not sure if there is a log file.

 

I did however go to Dell support page and determined that there is a new Intel raid storage driver packet and downloaded it.  We are going to run with it for a week or so to see what is happening.  So far, we are still getting a BSOD but this time the file identified is IASTORA.sys and the stop code has changed to 0XD1.



#4 jhayz

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Posted 24 September 2013 - 09:43 PM

Let us know how it went and if the latest BSOD is still occurs, BSOD Posting Instructions.

 

Download Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.


Edited by jhayz, 24 September 2013 - 09:44 PM.

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#5 Tennfire

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Posted 25 September 2013 - 08:50 AM

Thanks. She is off at college again with it and I will update if we have not found a resolution. So far, it looks like possibly completely disability the Intel Raid system may be the only solution.




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