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Virus removal efforts


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#1 robbinsv

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Posted 21 September 2013 - 12:39 PM

I seemed to have picked up a virus while searching this morning.  Suddenly, Antivirus Security Pro popped up and told me I had 22 threats and I should buy their program to help myself.  I already have an active account with McFee Security so I didn't really believe the pop up.  However, I am not able to view pages in IE for more an a second before the page reverts to a a page asking if I want to activate Antivirus Security Pro (recommended) or Ignore (not recommended).  When I choose Ignore, it displays the page for 1-2 secs and reverts back to the page encouraging me to buy the software.  If I click the back arrow it takes me to advertisements and not the previous page.

 

I ran a full machine scan using the McFee software and it returned 1 issue found and removed, yet the issue persists.

 

On a "clean" computer, I did research which suggested I run Windows Defender Offiline.  I did that by saving it to a USB drive and trying to run it on the "infected" machine, but the "infected" machine won't let it run.  There was advice to change the name of the file, but that didn't seem to make a difference.  I have now tried this with Malwarebytes and rkill and can't get any of them to run from the USB drive or a shortcut on the desktop.

 

I don't know what else to try.  Does anyone have any other ideas?  Any help would be greatly appreciated!

Thank you,

Virginia



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#2 mainer21

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Posted 21 September 2013 - 12:48 PM

Here you go.

Antivirus Security Pro Removal Guide

By Lawrence Abrams on August 22, 2013 @ 05:00 PM

 

http://www.bleepingcomputer.com/virus-removal/remove-antivirus-security-pro

 



#3 robbinsv

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Posted 21 September 2013 - 02:33 PM

Thank you very much!  This worked!

 

Out of curiousity, how did I get this virus?  At the time this happened, I was searching around various sites for a birthday present for someone.  Did I pick this up from one of the sites I visited this morning?



#4 mainer21

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Posted 21 September 2013 - 06:06 PM

On the removal guide I posted for you look at line # 18 on the removal guide. As many rogues and other malware are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here: How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector. http://www.bleepingcomputer.com/tutorials/detect-vulnerable-programs-with-secunia-psi/ on I also suggest you change you DNS settings on your network adapter to use OpenDns for Malware prevention. http://www.opendns.com/support/article/66 The German Federal Office of Information Security (BSIGerman language link, BSI English) has compiled security recommendations for Windows PCs that will probably sound familiar to regular readers of The H: Anti-virus software including free solutions , backups, security updates, an alternative browser such as Google Chrome and "a healthy level of mistrust" are the main components of its proposal for a secure Windows PC. As the UK lacks a governmental organisation that makes such recommendations, as usually such organisations recommend policy for public projects, it is worth seeing what Germany's BSI suggests. http://www.h-online.com/security/news/item/German-government-makes-recommendations-for-secure-Windows-PCs-1428629.html Also a excellent article by Peter Bright about browser security.Scroll down to Web browser security is a problem. http://arstechnica.com/information-technology/2010/04/why-microsoft-did-the-right-thing-in-ditching-xp-for-ie9/




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