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MSE wont install and malware virus issue.

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#1 michael24


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Posted 21 September 2013 - 12:24 PM

Yesterday I started my computer up and as usual MSE seemed to be okay until that is I saw that it was turned off and I clicked the button to turn it on and it refused to allow me to do it.

I clicked that button over and over and over again to no avail.

This is on my mas laptop mind you and now its picked up crap trojans adware etc which makes no sense ive been as careful as careful can be.

Only once did something strange happen days ago when some stupid LiveJasmin webcam ad popped up out of nowhere.

Im scanning at the moment with malwarebytes ive scanned with superantispyware and it found a lot of tracking cookies which I immediately quarantined .

Malwarebytes found over 9 things in the quick scan that I quarantined and deleted after doing as it said by restarting the computer.

It is now doing a full scan and yesterday it was up to 50,000 something I believe and found 1 thing so far but I can tell something is wrong the laptop is very slow unresponsive sluggish and screwed up now and it was doing fine 2 weeks ago.

Im letting it scan ive looked all over the net and saw that many have had this issue with MSE not turning on and not being able to install it after reinstalling or deleting it and starting over from scratch.

Ive been trying to use Kaspersky and it will not respond at all for some reason.

I also downloaded mcafee site advisor free so it will have those little colors beside the links ive always liked that because it puts those warnings and precautions out there much better.

Im trying to fix it to no avail its responsive...for now but it never lasts it doesnt even shut down or boot up properly now.

It caught a good amount of strange trojans id never heard of yesterday and I got rid of them yet I still can not install MSE which makes no sense weve been able to easily install that many many times yet now we cant no matter what we do.

If anyone can give me an idea of whats going on or what I can do id be most grateful.

Pretty sure this is gonna be another one of those expensive repair jobs unfortunately.

I hope not weve had this laptop since 2007.

Windows Vista 64 bit.


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#2 boopme


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Posted 21 September 2013 - 09:24 PM

Hello Michael

Post the MBAM log when done. Please do these next.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • .
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • >>>
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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