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Blue screen and other unfortunate stuff


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10 replies to this topic

#1 junk1989

junk1989

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Posted 21 September 2013 - 11:39 AM

My laptop over the last week or so has had a fairly progressive downfall, and I am not sure how to go about fixing it at this point. It started with my network adapter not working randomly, it was fine and then just stopped. I started getting the blue screen 2 nights ago, and yesterday some of the keys on my keyboard stopped working (just about 5 of them), they just stopped working instantly. Now my computer is blue screening quite often, even in safe mode. I have an Acer Aspire 5742Z.

Any help or suggestions is greatly appreciated!

 



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#2 dc3

dc3

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Posted 21 September 2013 - 12:03 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

 

 

Please download and install Speccy to provide us with information about your computer.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click in the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 junk1989

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Posted 21 September 2013 - 12:23 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Ashley (administrator) on 21-09-2013 at 13:14:42
Running from "C:\Users\Ashley\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Ashley-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : 1C-75-08-45-DD-B9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::a8da:9202:492:3c9f%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, September 21, 2013 12:09:53 PM
   Lease Expires . . . . . . . . . . : Sunday, September 22, 2013 12:09:53 PM
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 243838493
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-B6-E5-62-1C-75-08-45-DD-B9
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.gateway.2wire.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:3c71:30b6:5d3d:4604(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3c71:30b6:5d3d:4604%12(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  homeportal
Address:  192.168.1.254

Name:    google.com
Addresses:  2607:f8b0:4009:803::1000
      173.194.46.71
      173.194.46.67
      173.194.46.65
      173.194.46.66
      173.194.46.72
      173.194.46.68
      173.194.46.78
      173.194.46.73
      173.194.46.64
      173.194.46.69
      173.194.46.70


Pinging google.com [173.194.46.69] with 32 bytes of data:
Reply from 173.194.46.69: bytes=32 time=33ms TTL=53
Reply from 173.194.46.69: bytes=32 time=31ms TTL=53

Ping statistics for 173.194.46.69:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 31ms, Maximum = 33ms, Average = 32ms
Server:  homeportal
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  98.139.183.24
      206.190.36.45
      98.138.253.109


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=108ms TTL=47
Reply from 98.139.183.24: bytes=32 time=127ms TTL=47

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 108ms, Maximum = 127ms, Average = 117ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=8ms TTL=128
Reply from 127.0.0.1: bytes=32 time=4ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 4ms, Maximum = 8ms, Average = 6ms
===========================================================================
Interface List
 10...1c 75 08 45 dd b9 ......Broadcom NetLink ™ Gigabit Ethernet
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.64     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.64    276
     192.168.1.64  255.255.255.255         On-link      192.168.1.64    276
    192.168.1.255  255.255.255.255         On-link      192.168.1.64    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.64    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.64    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 12     58 2001::/32                On-link
 12    306 2001:0:9d38:6abd:3c71:30b6:5d3d:4604/128
                                    On-link
 10    276 fe80::/64                On-link
 12    306 fe80::/64                On-link
 12    306 fe80::3c71:30b6:5d3d:4604/128
                                    On-link
 10    276 fe80::a8da:9202:492:3c9f/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/21/2013 00:04:26 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Stream product id=0x0066): Streaming Failed

Error: (09/21/2013 00:03:56 PM) (Source: CVHSVC) (User: )
Description: Information only.
Too many failures while downloading ranges: 2

Error: (09/20/2013 10:40:08 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Stream product id=0x0066): Streaming Failed

Error: (09/20/2013 10:39:35 PM) (Source: CVHSVC) (User: )
Description: Information only.
Too many failures while downloading ranges: 2

Error: (09/20/2013 08:19:17 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Stream product id=0x0066): Streaming Failed

Error: (09/20/2013 08:17:38 PM) (Source: CVHSVC) (User: )
Description: Information only.
Too many failures while downloading ranges: 2

Error: (09/20/2013 00:35:40 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Stream product id=0x0066): Streaming Failed

Error: (09/20/2013 00:32:45 PM) (Source: CVHSVC) (User: )
Description: Information only.
Too many failures while downloading ranges: 2

Error: (09/19/2013 00:55:29 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server did not return the file size. The URL might point to dynamic content. The Content-Length header is not available in the server's HTTP reply.

Error: (09/19/2013 00:45:34 AM) (Source: Application Error) (User: )
Description: Faulting application name: ePowerTray.exe, version: 5.0.3005.0, time stamp: 0x4c11ccf9
Faulting module name: ePowerTray.exe, version: 5.0.3005.0, time stamp: 0x4c11ccf9
Exception code: 0xc0000005
Fault offset: 0x0000000000001e99
Faulting process id: 0xb70
Faulting application start time: 0xePowerTray.exe0
Faulting application path: ePowerTray.exe1
Faulting module path: ePowerTray.exe2
Report Id: ePowerTray.exe3


System errors:
=============
Error: (09/21/2013 00:01:44 PM) (Source: BugCheck) (User: )
Description: 0x00000124 (0x0000000000000000, 0xfffffa8006290038, 0x00000000be000000, 0x0000000000800400)C:\Windows\MEMORY.DMP092113-21294-01

Error: (09/21/2013 00:01:38 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:37:49 AM on ?9/?21/?2013 was unexpected.

Error: (09/21/2013 11:03:32 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/21/2013 11:01:57 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/21/2013 11:01:57 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/21/2013 11:01:57 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/21/2013 11:01:57 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/21/2013 11:01:57 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/21/2013 11:01:57 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/21/2013 11:01:55 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (09/21/2013 00:04:26 PM) (Source: CVHSVC)(User: )
Description: (Stream product id=0x0066): Streaming Failed

Error: (09/21/2013 00:03:56 PM) (Source: CVHSVC)(User: )
Description: Too many failures while downloading ranges: 2

Error: (09/20/2013 10:40:08 PM) (Source: CVHSVC)(User: )
Description: (Stream product id=0x0066): Streaming Failed

Error: (09/20/2013 10:39:35 PM) (Source: CVHSVC)(User: )
Description: Too many failures while downloading ranges: 2

Error: (09/20/2013 08:19:17 PM) (Source: CVHSVC)(User: )
Description: (Stream product id=0x0066): Streaming Failed

Error: (09/20/2013 08:17:38 PM) (Source: CVHSVC)(User: )
Description: Too many failures while downloading ranges: 2

Error: (09/20/2013 00:35:40 PM) (Source: CVHSVC)(User: )
Description: (Stream product id=0x0066): Streaming Failed

Error: (09/20/2013 00:32:45 PM) (Source: CVHSVC)(User: )
Description: Too many failures while downloading ranges: 2

Error: (09/19/2013 00:55:29 AM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server did not return the file size. The URL might point to dynamic content. The Content-Length header is not available in the server's HTTP reply.

Error: (09/19/2013 00:45:34 AM) (Source: Application Error)(User: )
Description: ePowerTray.exe5.0.3005.04c11ccf9ePowerTray.exe5.0.3005.04c11ccf9c00000050000000000001e99b7001ceb4f2e2deaf7aC:\Program Files\Acer\Acer ePower Management\ePowerTray.exeC:\Program Files\Acer\Acer ePower Management\ePowerTray.exe5184aa1d-20e6-11e3-898a-1c750845ddb9


=========================== Installed Programs ============================

µTorrent (Version: 3.3.1.30017)
18 Wheels of Steel - American Long Haul (Version: 2.2.0.95)
Acer Backup Manager (Version: 2.0.0.68)
Acer Crystal Eye Webcam (Version: 5.3.30.1)
Acer ePower Management (Version: 5.00.3005)
Acer eRecovery Management (Version: 4.05.3013)
Acer Game Console
Acer Games (Version: 1.0.1.3)
Acer Registration (Version: 1.03.3003)
Acer ScreenSaver (Version: 1.1.0707.2010)
Acer Updater (Version: 1.02.3001)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 3.8.0.1430)
Adobe Bridge 1.0 (Version: 001.000.000)
Adobe Common File Installer (Version: 1.00.0000)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.175)
Adobe Flash Player 11 Plugin (Version: 11.8.800.168)
Adobe Help Center 1.0 (Version: 001.000.000)
Adobe Photoshop CS2 (Version: 9.0)
Adobe Reader 9.1 MUI (Version: 9.1.0)
Adobe Stock Photos 1.0 (Version: 001.000.000)
Agatha Christie - Death on the Nile (Version: 2.2.0.95)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
avast! Free Antivirus (Version: 8.0.1497.0)
Backup Manager Basic (Version: 2.0.0.68)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Blackhawk Striker 2 (Version: 2.2.0.95)
Broadcom Gigabit NetLink Controller (Version: 14.0.2.3)
Build-a-lot 2 (Version: 2.2.0.95)
Chuzzle Deluxe (Version: 2.2.0.95)
CopyTrans Suite Remove Only (Version: 2.37)
CyberLink PowerDVD 9 (Version: 9.0.3216.50)
D3DX10 (Version: 15.4.2368.0902)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
DivX Setup (Version: 2.6.1.44)
Dora's Carnival Adventure (Version: 2.2.0.95)
eSobi v2 (Version: 2.0.4.000274)
FATE (Version: 2.2.0.95)
GIMP 2.8.6 (Version: 2.8.6)
Google Chrome (Version: 29.0.1547.76)
Google Update Helper (Version: 1.3.21.153)
Identity Card (Version: 1.00.3003)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2182)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 9.6.2.1001)
Java 7 Update 40 (Version: 7.0.400)
Java Auto Updater (Version: 2.1.9.8)
Jewel Quest - Heritage (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
John Deere Drive Green (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Launch Manager (Version: 4.0.14)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MapleStory
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SkyDrive (Version: 17.0.2015.0811)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Windows SDK for Windows 7 (7.1) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 (7.1) (Version: 7.1.7600.0.30514)
Mozilla Firefox 23.0.1 (x86 en-US) (Version: 23.0.1)
Mozilla Maintenance Service (Version: 23.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MyWinLocker (Version: 3.1.212.0)
MyWinLocker Suite (Version: 3.1.212.0)
Nexon Game Manager
NTI Media Maker 9 (Version: 9.0.2.8939)
OpenOffice 4.0.0 (Version: 4.00.9702)
Pando Media Booster (Version: 2.6.0.9)
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
puush (Version: 1.0.0.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6141)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30122)
Shredder (Version: 2.0.8.3)
Skype™ 6.7 (Version: 6.7.102)
Synaptics Pointing Device Driver (Version: 14.0.19.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Welcome Center (Version: 1.02.3005)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Zuma's Revenge (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 52%
Total physical RAM: 3766.71 MB
Available physical RAM: 1806.48 MB
Total Pagefile: 7531.61 MB
Available Pagefile: 5355.93 MB
Total Virtual: 4095.88 MB
Available Virtual: 3963.52 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:283.99 GB) (Free:214.38 GB) NTFS

========================= Users: ========================================

User accounts for \\ASHLEY-PC

Administrator            Ashley                   Guest                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 

Here is speccy aswell.
http://speccy.piriform.com/results/o66oIAxmphWNRqAwPZVnK1Q



#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,675 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
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Posted 21 September 2013 - 02:23 PM

You have a problem with Office 2012, specifically CVHSVC.exe.  This is part of Microsoft Office 2012 Starter, this is a OEM installation which Microsoft does not support because of the financial arrangements made between Microsoft and the OEM builder.  Part of the deal which was struck provided that the OEM would be responsible for support of this product.  The easiest solution would be to uninstall this and purchase the retail copy of Microsoft Office, or download a free copy of Open Office.

 

Let's try a couple of scans, chkdks /r and sfc /scannow.

 

 

 
Click on the Start orb startorb_zps06e1f985.png , type in cmd in the Search programs and files box.  When cmd is seen in Programs right click on it, then click on Run as administrator.
 
You will see a screen similar to the one below.
 
Screenshot2.jpg
 
 
Type in chkdsk c:/r then press Enter.  Please notice the space between the chkdsk and the /r.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
Restart your computer to start the scan.
 
This will take a while to run, please be patient and allow it to complete the scan.

 

 

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb startorb_zps06e1f985.png, then type in cmd in the Search programs and files.
 
cmd will appear in Programs above, right click on it, then click on Run as administrator.   
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.  
 
A page similar to the one above will open.
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it may stop, if it does not restart within five minutes type in exit and press Enter to stop the scan.

 

 

 
After this go to the Advanced Boot options.  To access this start tapping the F8 key immediately after pressing the power button.
 
You will see an image similar to the one below.
 

abow7_zpsc072f26e.png

 

Use the up or down arrow to navigate to Repair your computer and press Enter.

 

If this does not resolve the problem then we will try a Startup Repair.

 

Let us know what happens.

 

 

 
If the scan finds no integrity  problems in the first portion of the scan it may stop, if it does not restart within five minutes type in exit and press Enter to stop the scan.

Edited by dc3, 21 September 2013 - 02:25 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 junk1989

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Posted 22 September 2013 - 07:51 PM

My computer has not blue screened since I have done what you said, I will posy back if that changes! Thanks so much!



#6 dc3

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Posted 23 September 2013 - 09:29 AM

Let's hope this is the end of your issue.   :)


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 junk1989

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Posted 25 September 2013 - 11:06 PM

My computer started blue screening again and now cannot even connect to an Ethernet cable. I had so much hope too soon!

#8 sflatechguy

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Posted 26 September 2013 - 05:59 PM

This bug check error -- 0x00000124 (0x0000000000000000, 0xfffffa8006290038, 0x00000000be000000, 0x0000000000800400) C:\Windows\MEMORY.DMP092113-21294-01 -- indicates it's a hardware issue. Unplug all peripherals except the keyboard and mouse and see if it bluescreens again. Once you've identified the culprit, update the drivers for that peripheral. Might well be the keyboard itself, based on what you posted earlier in your thread. It's also possibly a problem with ePowertray.exe, based on the error messages. It runs at startup, but you can safely turn it off: http://www.bleepingcomputer.com/startups/ePowerTray.exe-27066.html

if that doesn't do it, it's likely something on the motherboard that needs to be replaced, possibly the video card.



#9 dc3

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Posted 27 September 2013 - 08:39 AM

As previously posted, this error usually will be related to a hardware problem.  One of the causes for this error can be hot plugging a PCI-E device which can cause an incorrect value which causes a mismatch between the PCI-E bus and the device on the PCI-E.  This is why it is normally suggested to remove the peripheral devices as previously posted.  But there are other hardware items which could cause this error as well.  Another of these is overheating.  This could also a problem with the RAM, or improper voltages.  The ePowerTray.exe is a power management application similar to the Power Options in the Control Panel of Windows 7, except this regulates the battery power.  This isn't essential and can be disabled in the startup as previously posted.  

 

As previously posted, this problem could also be related to hardware on the motherboard, I have already suggested that the RAM could be at fault, but the CPU could be a potential candidate for this as well if the computer has been overheating.  

 

sflatechguy posted:

 

if that doesn't do it, it's likely something on the motherboard that needs to be replaced, possibly the video card.

 

This is a notebook, the graphics is integrated on the motherboard.  In order to replace this it would require replacing the motherboard, not the video card.

 

To check the RAM please do the following.

 
1) Please download the Memtest86 Pre-Compiled Bootable ISO file.
 
2) Unzip the downloaded memtest86 file.  You will need a program like 7-Zip to unzip this file.
 
3) Inside, you will find the memtest86 file.
 
4) Please download and install ImageBurn.
 
5) Insert blank CD into your CD drive.
 
6) Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
7) Click on the Browse for a file... icon:
 
ImgBurn2_zpsaea72ba9.png
 
8) Locate the memtest86 file, and click on the Open button.
 
9) Click on the blue arrow to start burning bootable memtest86 CD.
 
imageburn11_zpse44f577b.png
 
10) Once the CD is created, boot from it, and memtest will automatically start to run.  
 
Please note:  It may be neccessary to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order and the hdd second.
 
Each pass consists of 8 tests, it is suggested that you run at least 7 passes, this will take several hours, you may find it simpler to let it run overnight.  The longer you run the passes the more comprehensive the results will be.
 
If you are running multiple modules and have a failure, remove all but one module and test it separately, continue this with each module till you find the one that failed.  
 
When you discern that a module is good, use it to test each slot to be sure there isn't a problem with one of them.
 
When the test is complete a display similar to the one below will appear.  Note the locations of the Pass and Errors, any Error is indicative of a failed module.
 

 

memtest1_zps7be717f5.png

 

 
I apologize for not being able to respond sooner, I had to go out of town unexpectedly.

Edited by dc3, 27 September 2013 - 09:06 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 junk1989

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Posted 02 October 2013 - 09:40 PM

Thanks for the responses, sorry it took me so long to get back to you, I am in the process of moving.

I have disabled my network adapter and it hasn't bluescreened since, everytime I end the epowertray.exe program (i have no uninstalled it yet) when i try to come back to my computer after it is put into sleep mode it will nhot start, just stays on a black screen. Even when I am connected to a ethernet wire the network will drop sometimes and the only way I can correct it is restart. I will try the memtest86 when I have found my packed away blank discs and let ya'll know how that turns out.

Thanks again!



#11 sflatechguy

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Posted 02 October 2013 - 11:31 PM

Try updating the drivers for your network adapter and see if that solves the blue screen issue and the inability to stay connected. You can probably safely turn epowertray.exe back on; if letting it run leads to blue screens, disable it again.

Keep us posted.






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