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Suddenly, some Excel files ask for MS installation disk to open


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#1 pantherapardus4

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Posted 20 September 2013 - 05:45 PM

Hi, this is my boss's computer at work, which is a Gateway MX6930 laptop running XP Media Center Version 2002 SP2. 

 

I worked on some Excel files for her, and at first it was fine, but now those files say "Insert 'Microsoft Office XP Small Business' disk and click OK."  When I cancel, I get "Error 1706.  Setup cannot find the required files.  Check your connection to the network, or CD-ROM drive.  For other potential solutions to this problem, see C:\Program Files\Microsoft Office\Office 10\1033\SETUP.HLP"  Of course, the file referenced has no relevance to the problem.

 

After I click OK, Excel opens, after which I can get into the files.  How do I get rid of the weirdness, though?  Thanks in advance!

 

 


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#2 hamluis

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Posted 20 September 2013 - 05:47 PM

Not an answer...but that system should be immediately updated to SP3...and then visit the Windows Update site for over 100-plus critical security updates...before any attempt to troubleshoot problems, IMO.

 

Louis



#3 pantherapardus4

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Posted 20 September 2013 - 08:59 PM

Before taking care of the problem otherwise?  I've been wanting to have them update things, but I didn't want to risk anything w/their computer.


Until we extend our circle of compassion to all living things, humanity will not find peace. ~Albert Schweitzer, The Philosophy of Civilization

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#4 hamluis

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Posted 21 September 2013 - 11:18 AM

You have already risked everything...by not having SP3 and all ensuing critical updates...installed.  The idea that installing them is "risky" is a little beyond me.

 

Louis


Edited by hamluis, 21 September 2013 - 04:20 PM.


#5 pantherapardus4

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Posted 21 September 2013 - 02:30 PM

OK.  I will let them know.  Thanks!


Until we extend our circle of compassion to all living things, humanity will not find peace. ~Albert Schweitzer, The Philosophy of Civilization

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