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Firefox opens by itself


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#1 tuckerbelle

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Posted 20 September 2013 - 09:56 AM

I have used Bleeping Computer to resolve some other issues, thanks to those who have posted here, but now it is my turn to post a problem I have not yet seen.
 
I have recently had Firefox open with warnings to update my media player, or that my hard drive is too full or other unwanted/unsolicited advertisements that are certainly blatantly untrue. I can close Firefox, but when I come back later, often one of these ads has opened the browser. On the address bar, it says something like "Sponsorship".  I have tried dumping all cookies several times, and running my anti-virus (I use System Mechanic Professional) but these ads must be something else. The media player company is out of Spain, or so their website indicates.
 
I sure do need some help. This popup advertising makes me nervous for lots of reasons because it seems an attempt to hijack or to otherwise gain information personal information from my computer.  Thanks!

Edited by hamluis, 20 September 2013 - 12:18 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 dc3

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Posted 20 September 2013 - 11:33 AM

Some of these ads can be activated by mouse clicks and other user actions.

 

You may want to try adding Mozilla's Adblock Plus to Firefox.


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#3 coxchris

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Posted 20 September 2013 - 12:11 PM

also I use this program too https://addons.mozilla.org/en-us/firefox/addon/clickclean/


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#4 tuckerbelle

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Posted 05 October 2013 - 11:02 AM

So I have installed these two addons and I am still getting these odd popups. I also completely uninstalled, Firefox, including all folders on the hard drive (in Program Data and Program files) then reinstalled. Perhaps I have to do something else so that these addons work?



#5 dc3

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Posted 05 October 2013 - 11:25 AM

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished you will have a log similar to the one below, copy and then paste your log in your next post.
 
securitylog_zps5e004078.png
 

Please download and install Speccy to provide us with information about your computer.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

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#6 tuckerbelle

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Posted 18 October 2013 - 01:46 PM

I have copied the results of screen317's scan below. However, I will confess that when I go to download Speccy, I am unsure about which "download" button to click on. There are 3 on the page and I have not downloaded anything which remotely resembles or acts like the results you have provided above, but I will keep trying.

 

The popups continue and it seems they are from a company called salesresourcepartners. If there was a way to block this particular company, I think it would resolve everything!  :)

 

I am puzzled that the report says Java is out of date as it is the latest version . . .

 

Sorry it has taken so long to get back to you; just have had a lot of things going on lately.  Thanks much for your help.

 

Results of screen317's Security Check version 0.99.74  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
System Shield   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 45  
 Java version out of Date!
 Adobe Flash Player 11.9.900.117  
 Adobe Reader XI  
 Mozilla Firefox (24.0)
````````Process Check: objlist.exe by Laurent````````  
 Common Files Authentium AntiVirus5 vsedsps.exe
 Common Files Authentium AntiVirus5 vseamps.exe
 windows defender MpCmdRun.exe   
 iolo Common Lib ioloServiceManager.exe
 iolo System Mechanic Professional System Shield ioloSSTray.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````


Edited by tuckerbelle, 18 October 2013 - 01:53 PM.


#7 dc3

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Posted 18 October 2013 - 06:18 PM

 I will confess that when I go to download Speccy, I am unsure about which "download" button to click on. There are 3 on the page and I have not downloaded anything which remotely resembles or acts like the results you have provided above, but I will keep trying.

 

filehipo_zpsc309c402.png


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#8 tuckerbelle

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Posted 18 October 2013 - 06:54 PM

(Placing head in hands . .. shake head and murmur to self . . .sheesh, how goofy can I get today?)

 

http://speccy.piriform.com/results/wknPhVpF8Zbww0eYznXDmRn






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