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Computer shuts down randomly


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#1 BloopKat

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Posted 19 September 2013 - 02:36 PM

Hello. I've had my computer for about a year and a half. This issue started yesterday.

My laptop will make a clicking noise, and then shut down. So far, this has happened twice. Once each day. 

A friend told me my laptop is probably overheating, and it shuts down to prevent that, but this second time, which happened only minutes ago, my laptop, wasn't even hot.

 

 



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#2 chrisd87

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Posted 19 September 2013 - 02:38 PM

The clicking could be coming from your hard drive if it's about to go out. Also it could be coming from the fan inside your case hitting a cable.

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link for the snapshot.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#3 BloopKat

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Posted 19 September 2013 - 02:43 PM

Here is the results of toolbox: 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Acer (administrator) on 19-09-2013 at 14:41:37
Running from "C:\Users\Acer\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/19/2013 02:25:06 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/19/2013 00:43:17 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3369
 
Error: (09/19/2013 00:43:17 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3369
 
Error: (09/19/2013 00:43:17 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (09/19/2013 00:43:16 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2324
 
Error: (09/19/2013 00:43:16 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2324
 
Error: (09/19/2013 00:43:16 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (09/19/2013 00:43:15 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1107
 
Error: (09/19/2013 00:43:15 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1107
 
Error: (09/19/2013 00:43:15 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
System errors:
=============
Error: (09/19/2013 02:23:58 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:22:47 PM on ?9/?19/?2013 was unexpected.
 
Error: (09/18/2013 04:05:41 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:02:19 PM on ?9/?18/?2013 was unexpected.
 
Error: (09/12/2013 03:32:42 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:25:24 AM on ?9/?12/?2013 was unexpected.
 
Error: (08/28/2013 02:48:45 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80004004118
 
Error: (08/18/2013 03:26:23 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/18/2013 03:26:23 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/18/2013 03:26:23 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/18/2013 03:26:21 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/18/2013 03:26:21 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/18/2013 03:26:21 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
Acer Backup Manager (Version: 3.0.0.85)
Acer Crystal Eye Webcam (Version: 1.0.1523)
Acer ePower Management (Version: 6.00.3006)
Acer eRecovery Management (Version: 5.00.3002)
Acer Games (Version: 1.0.2.4)
Acer Registration (Version: 1.03.3004)
Acer ScreenSaver (Version: 1.1.0301.2011)
Acer Updater (Version: 1.02.3005)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.0.2.12610)
Adobe Flash Player 10 ActiveX (Version: 10.2.152.32)
Adobe Reader 9.2 MUI (Version: 9.2.0)
Adobe Shockwave Player 12.0 (Version: 12.0.3.133)
Agatha Christie - 4:50 from Paddington (Version: 2.2.0.95)
Amazon Kindle
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Backup Manager V3 (Version: 3.0.0.85)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Bar (Version: 7.0.610.0)
Bonjour (Version: 3.0.0.10)
Broadcom Gigabit NetLink Controller (Version: 14.6.1.2)
Build-a-lot 2 (Version: 2.2.0.95)
Chuzzle Deluxe (Version: 2.2.0.95)
clear.fi (Version: 1.0.1422.00)
clear.fi (Version: 9.0.7418)
clear.fi Client (Version: 1.00.3008)
D3DX10 (Version: 15.4.2368.0902)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's World Adventure (Version: 2.2.0.95)
EA Download Manager (Version: 5.0.0.288)
eBay Worldwide (Version: 2.1.0901)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
FATE - The Traitor Soul (Version: 2.2.0.95)
Final Drive: Nitro (Version: 2.2.0.95)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Google Chrome (Version: 29.0.1547.66)
Google Talk Plugin (Version: 4.6.3.15268)
Google Update Helper (Version: 1.3.21.153)
Identity Card (Version: 1.00.3006)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2182)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 9.6.2.1001)
iTunes (Version: 11.0.2.26)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Jewel Quest Heritage (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Launch Manager (Version: 5.1.5)
LogMeIn (Version: 4.1.3268)
LogMeIn Hamachi (Version: 2.1.0.374)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MediaEspresso (Version: 1.0.1418_35759)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Ultimate 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Mystery P.I. - Stolen in San Francisco (Version: 2.2.0.95)
MyWinLocker (Version: 4.0.14.11)
MyWinLocker 4 (Version: 4.0.14.11)
MyWinLocker Suite (Version: 4.0.14.11)
Namco All-Stars: PAC-MAN (Version: 2.2.0.95)
newsXpresso (Version: 1.0.0.40)
NOOK for PC (Version: 2.5.1.237)
Norton Online Backup (Version: 2.1.17869)
Norton Security Suite (Version: 20.4.0.40)
NTI Media Maker 9 (Version: 9.0.2.8942)
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Realtek High Definition Audio Driver (Version: 6.0.1.6314)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30124)
Shredder (Version: 2.0.8.7)
Sims2Pack Clean Installer
Skype Click to Call (Version: 6.11.13348)
Skype™ 6.6 (Version: 6.6.106)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.1.18.0)
The Sims 2 Nightlife
The Sims 2 Pets
The Sims 2 University
The Sims™ 2 Best of Business Collection
The Sims™ 2 Bon Voyage
The Sims™ 2 FreeTime
The Sims™ 2 Seasons
Times Reader (Version: 2.055)
Torchlight (Version: 2.2.0.95)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2825641) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
VLC media player 2.0.7 (Version: 2.0.7)
Welcome Center (Version: 1.02.3102)
WildTangent Games App (Acer Games) (Version: 4.0.3.57)
Windows Live (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
Zuma's Revenge (Version: 2.2.0.95)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 45%
Total physical RAM: 3766.7 MB
Available physical RAM: 2044.82 MB
Total Pagefile: 7531.59 MB
Available Pagefile: 5335.11 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.1 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Acer) (Fixed) (Total:449.66 GB) (Free:385.23 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ACER-PC
 
Acer                     Administrator            Guest                    
 
 
**** End of log ****


#4 BloopKat

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Posted 19 September 2013 - 02:46 PM

Fbjj0fR.png



#5 chrisd87

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Posted 19 September 2013 - 02:48 PM

Please publish the log that it produced when you ran the snapshot by doing the following:

 

In the menu bar at the top left, click File > Publish Snapshot

You will see the following prompt:
publish.png

Click Yes > then Copy to Clipboard

copydi.png

 

After you copy to clipboard then simply paste it in your next reply.

 

But I can tell you from looking at that temp on the screenshot that the temperature is exceeding normal operating use. 65 Celsius is way to high and your PC could be shutting down to prevent any damage.


Edited by chrisd87, 19 September 2013 - 02:51 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#6 BloopKat

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Posted 19 September 2013 - 02:50 PM

A log never turned up. I'll run it again.



#7 BloopKat

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Posted 19 September 2013 - 02:52 PM

http://speccy.piriform.com/results/bkkTbTmWahCcjCRniJe6jAI



#8 chrisd87

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Posted 19 September 2013 - 03:14 PM

When the temperature reaches 66 celsius are you doing anything that would stress the cpu, or is that at idle?


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#9 BloopKat

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Posted 19 September 2013 - 03:16 PM

I have a chat room open for a PS3 site. I have Tumblr open. And Skype is running, but I'm not in a call.



#10 chrisd87

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Posted 19 September 2013 - 03:21 PM

That's not enough to cause it to spike to 66 degrees. I do know that Norton has caused cpu spikes and uninstalling it may help with this issue. Here is the Nortan Removal Tool to safely remove your Norton installation if you want to try that and see if it helps. If the pc has been running fine and all of a sudden it starts to shut down randomly, I don't believe Norton would be the cause; however, if you want to remove it for testing you can.

 

But more importantly is if the laptop is clogged with dust buildup around the cpu and heatsink it will cause the laptop to overheat and shutdown.

 

If you feel comfortable taking the laptop apart, I would check to make sure there is no excessive dust buildup.


Edited by chrisd87, 19 September 2013 - 03:34 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#11 BloopKat

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Posted 21 September 2013 - 09:18 PM

I uninstalled nortons and installed ZoneAlarm (my mother has been using the program for about 8 + years) Went to the store today for canned air, cleaned out my fan with it. 

Went down to 55C but now it's back up around 60 - 70C.

 

Before, when my computer started the temps were around 66C, now on start up it's at 55C


Edited by BloopKat, 21 September 2013 - 09:18 PM.


#12 BloopKat

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Posted 21 September 2013 - 09:41 PM

I found the issue. The vent on the side of my computer hadn't been blowing hot air out for about a week now. I cleaned it out and my computer stays at 43C to 52C


Edited by BloopKat, 22 September 2013 - 12:28 AM.


#13 chrisd87

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Posted 22 September 2013 - 01:28 PM

Is the pc still shutting down randomly now that the vents have been properly cleaned?


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#14 BloopKat

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Posted 22 September 2013 - 09:55 PM

Nope! The fan was just clogged.

Thank you : ) 



#15 chrisd87

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Posted 22 September 2013 - 11:23 PM

Anytime, and let us know if you require any more assistance.

 

Happy computing. :thumbsup2:


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 





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