Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected by Bundled AdWare


  • Please log in to reply
16 replies to this topic

#1 mds_11

mds_11

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Local time:05:16 PM

Posted 19 September 2013 - 01:42 PM

When I downloaded a trial software from CNet its installer automatically installed unwanted search engine and AdWare to my computer. I ran a online ESET scan (delete option not checked) and here is the log. Could you help please?

 

ESET log

========================

 

C:\Users\Michelle\AppData\Local\Temp\00294823\Xx.dll a variant of Win32/Adware.MultiPlug.I application
C:\Users\Michelle\AppData\Local\Temp\00294823\jlhfbgceljkhhefignkpimgaijdihbja\Rg3.js Win32/Adware.MultiPlug.H application
C:\Users\Michelle\AppData\Local\Temp\18be6784\_.dll a variant of Win32/Adware.MultiPlug.I application
C:\Users\Michelle\AppData\Local\Temp\18be6784\kpdibofdfkiceafijglodemdgidlokel\SM.js Win32/Adware.MultiPlug.H application
 

========================

 

Thank you.



BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,697 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:03:16 PM

Posted 19 September 2013 - 06:54 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 mds_11

mds_11
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Local time:05:16 PM

Posted 20 September 2013 - 12:49 AM

Here are the logs:

 

1. Security Check

 

 Results of screen317's Security Check version 0.99.73  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Disabled!  
McAfeer Security-as-a-Service   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 McAfee Virus and Spyware Protection Service 
 McAfee SiteAdvisor Enterprise   
 Java™ 6 Update 4  
 Java version out of Date! 
 Adobe Reader XI  
 Google Chrome 29.0.1547.66  
 Google Chrome 29.0.1547.76  
````````Process Check: objlist.exe by Laurent````````  
 McAfee Managed VirusScan Agent myAgtSvc.exe 
 McAfee Managed VirusScan DesktopUI XTray.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 3% 
````````````````````End of Log`````````````````````` 
 

 

 

2. Farbar Service Scanner

 

Farbar Service Scanner Version: 13-09-2013
Ran by Michelle (administrator) on 20-09-2013 at 00:27:13
Running from "C:\Users\Michelle\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****

 

3. Mini Toolbox

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Michelle (administrator) on 20-09-2013 at 00:30:38
Running from "C:\Users\Michelle\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
DW1501 Wireless-N WLAN Half-Mini Card = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Broadcom Virtual Wireless Adapter = Local Area Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Michelle-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Local Area Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter
   Physical Address. . . . . . . . . : 1C-65-9D-0B-DE-DF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
   Physical Address. . . . . . . . . : 1C-65-9D-0B-DE-DF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::89cb:711e:e352:a5ec%12(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.10.10.112(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, September 18, 2013 7:36:05 PM
   Lease Expires . . . . . . . . . . : Saturday, September 21, 2013 12:16:20 AM
   Default Gateway . . . . . . . . . : 10.10.10.254
   DHCP Server . . . . . . . . . . . : 10.10.10.254
   DHCPv6 IAID . . . . . . . . . . . : 303850909
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-C9-4B-7F-F0-4D-A2-7C-C4-FF
   DNS Servers . . . . . . . . . . . : 10.10.10.254
                                       8.8.8.8
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : F0-4D-A2-7C-C4-FF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{0012C21B-C09D-4721-B457-F79BA75EEC71}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 9:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1405:3309:f5f5:f58f%26(Preferred) 
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 436207616
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-C9-4B-7F-F0-4D-A2-7C-C4-FF
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{53FA7D41-9DD4-4299-86CA-BA08C65192DF}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{49F5BEB8-15B2-4957-ADC8-966B3D0E1867}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  almond.ralinktech.com
Address:  10.10.10.254
 
Name:    google.com
Addresses:  2607:f8b0:4004:802::1008
 74.125.228.97
 74.125.228.101
 74.125.228.100
 74.125.228.99
 74.125.228.104
 74.125.228.103
 74.125.228.98
 74.125.228.102
 74.125.228.110
 74.125.228.96
 74.125.228.105
 
 
Pinging google.com [74.125.228.105] with 32 bytes of data:
Reply from 74.125.228.105: bytes=32 time=15ms TTL=54
Reply from 74.125.228.105: bytes=32 time=21ms TTL=54
 
Ping statistics for 74.125.228.105:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 15ms, Maximum = 21ms, Average = 18ms
Server:  almond.ralinktech.com
Address:  10.10.10.254
 
Name:    yahoo.com
Addresses:  98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=115ms TTL=47
Reply from 206.190.36.45: bytes=32 time=129ms TTL=47
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 115ms, Maximum = 129ms, Average = 122ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...1c 65 9d 0b de df ......Broadcom Virtual Wireless Adapter
 12...1c 65 9d 0b de df ......DW1501 Wireless-N WLAN Half-Mini Card
 11...f0 4d a2 7c c4 ff ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 26...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 29...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     10.10.10.254     10.10.10.112     25
       10.10.10.0    255.255.255.0         On-link      10.10.10.112    281
     10.10.10.112  255.255.255.255         On-link      10.10.10.112    281
     10.10.10.255  255.255.255.255         On-link      10.10.10.112    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      10.10.10.112    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      10.10.10.112    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 12    281 fe80::/64                On-link
 26    306 fe80::/64                On-link
 26    306 fe80::1405:3309:f5f5:f58f/128
                                    On-link
 12    281 fe80::89cb:711e:e352:a5ec/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
 26    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/19/2013 11:01:06 AM) (Source: Application Error) (User: )
Description: Faulting application name: Dwm.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc541
Faulting module name: saHook.dll, version: 3.5.0.1049, time stamp: 0x50063c26
Exception code: 0xc0000409
Fault offset: 0x0000000000006a8d
Faulting process id: 0x81c
Faulting application start time: 0xDwm.exe0
Faulting application path: Dwm.exe1
Faulting module path: Dwm.exe2
Report Id: Dwm.exe3
 
Error: (09/19/2013 09:28:37 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).
 
Error: (09/19/2013 02:05:01 AM) (Source: Application Error) (User: )
Description: Faulting application name: wuauclt.exe, version: 7.6.7600.256, time stamp: 0x4fca906f
Faulting module name: saHook.dll, version: 3.5.0.1049, time stamp: 0x50063c26
Exception code: 0xc0000409
Fault offset: 0x0000000000006a8d
Faulting process id: 0x390
Faulting application start time: 0xwuauclt.exe0
Faulting application path: wuauclt.exe1
Faulting module path: wuauclt.exe2
Report Id: wuauclt.exe3
 
Error: (09/19/2013 01:52:46 AM) (Source: Application Error) (User: )
Description: Faulting application name: WISPTIS.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a4e0
Faulting module name: saHook.dll, version: 3.5.0.1049, time stamp: 0x50063c26
Exception code: 0xc0000409
Fault offset: 0x0000000000006a8d
Faulting process id: 0x8ec
Faulting application start time: 0xWISPTIS.EXE0
Faulting application path: WISPTIS.EXE1
Faulting module path: WISPTIS.EXE2
Report Id: WISPTIS.EXE3
 
Error: (09/18/2013 07:37:23 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 07:12:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 07:09:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 07:04:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 06:39:21 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.6161",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. assembly interface: IAssemblyCacheItem, function: Commit, component: {74C57B6B-FF6E-3825-BED2-78E14E3E0E3C}
 
Error: (09/18/2013 06:06:32 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (09/19/2013 09:32:50 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 10.10.10.112.
The computer with the IP address 10.10.10.106 did not allow the name to be claimed by
this computer.
 
Error: (09/18/2013 10:05:38 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (09/18/2013 10:05:36 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (09/18/2013 07:06:40 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error: 
%%-2147467243
 
Error: (09/18/2013 06:40:54 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243).
 
Error: (09/18/2013 06:14:40 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (09/18/2013 06:02:23 PM) (Source: Service Control Manager) (User: )
Description: The WinTab Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (09/18/2013 10:53:46 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (09/18/2013 10:53:46 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (09/18/2013 10:53:46 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
 
Microsoft Office Sessions:
=========================
Error: (09/19/2013 11:01:06 AM) (Source: Application Error)(User: )
Description: Dwm.exe6.1.7600.163854a5bc541saHook.dll3.5.0.104950063c26c00004090000000000006a8d81c01ceb4c85c44c4b0C:\Windows\system32\Dwm.exeC:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\x64\saHook.dll4e8becbe-213c-11e3-b7c2-a76cd24e3e0e
 
Error: (09/19/2013 09:28:37 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x81000101
 
Error: (09/19/2013 02:05:01 AM) (Source: Application Error)(User: )
Description: wuauclt.exe7.6.7600.2564fca906fsaHook.dll3.5.0.104950063c26c00004090000000000006a8d39001ceb4c865312295C:\Windows\system32\wuauclt.exeC:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\x64\saHook.dll6b3b6911-20f1-11e3-b7c2-a76cd24e3e0e
 
Error: (09/19/2013 01:52:46 AM) (Source: Application Error)(User: )
Description: WISPTIS.EXE6.1.7601.175144ce7a4e0saHook.dll3.5.0.104950063c26c00004090000000000006a8d8ec01ceb4c85c367c6eC:\Windows\SYSTEM32\WISPTIS.EXEC:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\x64\saHook.dllb4b8ea55-20ef-11e3-b7c2-a76cd24e3e0e
 
Error: (09/18/2013 07:37:23 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 07:12:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 07:09:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 07:04:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 06:39:21 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.6161",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. assembly interface: IAssemblyCacheItem, function: Commit, component: {74C57B6B-FF6E-3825-BED2-78E14E3E0E3C}(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (09/18/2013 06:06:32 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
Adobe Reader XI (11.0.04) (Version: 11.0.04)
ASCOM Celestron Telescope Driver 5.0.10 (Version: 5.0.10)
ASCOM Intelliscope Telescope Driver 1.0.0.0 (Version: 1.0.0.0)
ASCOM Platform 5.0 (Version: 5.0.19)
Brother MFL-Pro Suite MFC-490CW (Version: 1.0.1.0)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Definition Update for Microsoft Office 2013 (KB2760587) 32-Bit Edition
DW WLAN Card Utility (Version: 5.60.48.35)
Google Chrome (Version: 29.0.1547.76)
Google Talk Plugin (Version: 4.6.3.15268)
Google Update Helper (Version: 1.3.21.153)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2202)
Java™ 6 Update 4 (Version: 1.6.0.40)
McAfee Browser Protection Service (Version: 6.0.0.449)
McAfee Firewall Protection Service (Version: 6.0.0.449)
McAfee SiteAdvisor Enterprise (Version: 3.5.0.724)
McAfee Virus and Spyware Protection Service (Version: 6.0.0.449)
Microsoft Access MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft DCF MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Excel MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Groove MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Lync MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office 64-bit Components 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Professional Plus 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4420.1017)
Microsoft Office Shared 64-bit MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Word MUI (English) 2013 (Version: 15.0.4420.1017)
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4420.1017)
QuickTime (Version: 7.4.1.14)
Starry Night Orion Special Edition (Version: 6.2.3.0)
Tablet Driver V5.02
TeamViewer 8 (Version: 8.0.20935)
Update for Microsoft Access 2013 (KB2752093) 32-Bit Edition
Update for Microsoft Lync 2013 (KB2817621) 32-Bit Edition
Update for Microsoft Office 2013 (KB2726954) 32-Bit Edition
Update for Microsoft Office 2013 (KB2726996) 32-Bit Edition
Update for Microsoft Office 2013 (KB2727096) 32-Bit Edition
Update for Microsoft Office 2013 (KB2737954) 32-Bit Edition
Update for Microsoft Office 2013 (KB2752025) 32-Bit Edition
Update for Microsoft Office 2013 (KB2752101) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760224) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760267) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760533) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760538) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760539) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760553) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760610) 32-Bit Edition
Update for Microsoft Office 2013 (KB2767845) 32-Bit Edition
Update for Microsoft Office 2013 (KB2767851) 32-Bit Edition
Update for Microsoft Office 2013 (KB2767860) 32-Bit Edition
Update for Microsoft Office 2013 (KB2768016) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817311) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817491) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817493) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817624) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817626) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817632) 32-Bit Edition
Update for Microsoft OneNote 2013 (KB2817467) 32-Bit Edition
Update for Microsoft Outlook 2013 (KB2817629) 32-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2726947) 32-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2810006) 32-Bit Edition
Update for Microsoft SkyDrive Pro (KB2817622) 32-Bit Edition
Update for Microsoft Visio 2013 (KB2810008) 32-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2768338) 32-Bit Edition
Update for Microsoft Word 2013 (KB2817308) 32-Bit Edition
Update for Microsoft Word 2013 (KB2817627) 32-Bit Edition
Visual C++ 8.0 x64 Runtime Setup Package (Version: 1.0.0.0)
Visual C++ 8.0 x86 Runtime Setup Package (Version: 1.0.0.0)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 53%
Total physical RAM: 3894.56 MB
Available physical RAM: 1825.22 MB
Total Pagefile: 7787.3 MB
Available Pagefile: 3967.62 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.52 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:151.51 GB) (Free:118.54 GB) NTFS
2 Drive d: (MPC_Files) (Fixed) (Total:146.48 GB) (Free:146.34 GB) NTFS
4 Drive f: () (Removable) (Total:7.41 GB) (Free:2.64 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\MICHELLE-PC
 
Administrator            Guest                    McAfeeMVSUser            
Michelle                 
 
 
**** End of log ****
 
MiniToolBox by Farbar  Version: 13-07-2013
Ran by Michelle (administrator) on 20-09-2013 at 00:30:38
Running from "C:\Users\Michelle\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
DW1501 Wireless-N WLAN Half-Mini Card = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Broadcom Virtual Wireless Adapter = Local Area Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Michelle-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Local Area Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter
   Physical Address. . . . . . . . . : 1C-65-9D-0B-DE-DF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
   Physical Address. . . . . . . . . : 1C-65-9D-0B-DE-DF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::89cb:711e:e352:a5ec%12(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.10.10.112(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, September 18, 2013 7:36:05 PM
   Lease Expires . . . . . . . . . . : Saturday, September 21, 2013 12:16:20 AM
   Default Gateway . . . . . . . . . : 10.10.10.254
   DHCP Server . . . . . . . . . . . : 10.10.10.254
   DHCPv6 IAID . . . . . . . . . . . : 303850909
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-C9-4B-7F-F0-4D-A2-7C-C4-FF
   DNS Servers . . . . . . . . . . . : 10.10.10.254
                                       8.8.8.8
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : F0-4D-A2-7C-C4-FF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{0012C21B-C09D-4721-B457-F79BA75EEC71}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 9:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1405:3309:f5f5:f58f%26(Preferred) 
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 436207616
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-C9-4B-7F-F0-4D-A2-7C-C4-FF
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{53FA7D41-9DD4-4299-86CA-BA08C65192DF}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{49F5BEB8-15B2-4957-ADC8-966B3D0E1867}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  almond.ralinktech.com
Address:  10.10.10.254
 
Name:    google.com
Addresses:  2607:f8b0:4004:802::1008
 74.125.228.97
 74.125.228.101
 74.125.228.100
 74.125.228.99
 74.125.228.104
 74.125.228.103
 74.125.228.98
 74.125.228.102
 74.125.228.110
 74.125.228.96
 74.125.228.105
 
 
Pinging google.com [74.125.228.105] with 32 bytes of data:
Reply from 74.125.228.105: bytes=32 time=15ms TTL=54
Reply from 74.125.228.105: bytes=32 time=21ms TTL=54
 
Ping statistics for 74.125.228.105:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 15ms, Maximum = 21ms, Average = 18ms
Server:  almond.ralinktech.com
Address:  10.10.10.254
 
Name:    yahoo.com
Addresses:  98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=115ms TTL=47
Reply from 206.190.36.45: bytes=32 time=129ms TTL=47
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 115ms, Maximum = 129ms, Average = 122ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...1c 65 9d 0b de df ......Broadcom Virtual Wireless Adapter
 12...1c 65 9d 0b de df ......DW1501 Wireless-N WLAN Half-Mini Card
 11...f0 4d a2 7c c4 ff ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 26...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 29...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     10.10.10.254     10.10.10.112     25
       10.10.10.0    255.255.255.0         On-link      10.10.10.112    281
     10.10.10.112  255.255.255.255         On-link      10.10.10.112    281
     10.10.10.255  255.255.255.255         On-link      10.10.10.112    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      10.10.10.112    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      10.10.10.112    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 12    281 fe80::/64                On-link
 26    306 fe80::/64                On-link
 26    306 fe80::1405:3309:f5f5:f58f/128
                                    On-link
 12    281 fe80::89cb:711e:e352:a5ec/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
 26    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/19/2013 11:01:06 AM) (Source: Application Error) (User: )
Description: Faulting application name: Dwm.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc541
Faulting module name: saHook.dll, version: 3.5.0.1049, time stamp: 0x50063c26
Exception code: 0xc0000409
Fault offset: 0x0000000000006a8d
Faulting process id: 0x81c
Faulting application start time: 0xDwm.exe0
Faulting application path: Dwm.exe1
Faulting module path: Dwm.exe2
Report Id: Dwm.exe3
 
Error: (09/19/2013 09:28:37 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).
 
Error: (09/19/2013 02:05:01 AM) (Source: Application Error) (User: )
Description: Faulting application name: wuauclt.exe, version: 7.6.7600.256, time stamp: 0x4fca906f
Faulting module name: saHook.dll, version: 3.5.0.1049, time stamp: 0x50063c26
Exception code: 0xc0000409
Fault offset: 0x0000000000006a8d
Faulting process id: 0x390
Faulting application start time: 0xwuauclt.exe0
Faulting application path: wuauclt.exe1
Faulting module path: wuauclt.exe2
Report Id: wuauclt.exe3
 
Error: (09/19/2013 01:52:46 AM) (Source: Application Error) (User: )
Description: Faulting application name: WISPTIS.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a4e0
Faulting module name: saHook.dll, version: 3.5.0.1049, time stamp: 0x50063c26
Exception code: 0xc0000409
Fault offset: 0x0000000000006a8d
Faulting process id: 0x8ec
Faulting application start time: 0xWISPTIS.EXE0
Faulting application path: WISPTIS.EXE1
Faulting module path: WISPTIS.EXE2
Report Id: WISPTIS.EXE3
 
Error: (09/18/2013 07:37:23 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 07:12:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 07:09:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 07:04:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 06:39:21 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.6161",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. assembly interface: IAssemblyCacheItem, function: Commit, component: {74C57B6B-FF6E-3825-BED2-78E14E3E0E3C}
 
Error: (09/18/2013 06:06:32 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (09/19/2013 09:32:50 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 10.10.10.112.
The computer with the IP address 10.10.10.106 did not allow the name to be claimed by
this computer.
 
Error: (09/18/2013 10:05:38 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (09/18/2013 10:05:36 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (09/18/2013 07:06:40 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error: 
%%-2147467243
 
Error: (09/18/2013 06:40:54 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243).
 
Error: (09/18/2013 06:14:40 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (09/18/2013 06:02:23 PM) (Source: Service Control Manager) (User: )
Description: The WinTab Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (09/18/2013 10:53:46 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (09/18/2013 10:53:46 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (09/18/2013 10:53:46 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
 
Microsoft Office Sessions:
=========================
Error: (09/19/2013 11:01:06 AM) (Source: Application Error)(User: )
Description: Dwm.exe6.1.7600.163854a5bc541saHook.dll3.5.0.104950063c26c00004090000000000006a8d81c01ceb4c85c44c4b0C:\Windows\system32\Dwm.exeC:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\x64\saHook.dll4e8becbe-213c-11e3-b7c2-a76cd24e3e0e
 
Error: (09/19/2013 09:28:37 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x81000101
 
Error: (09/19/2013 02:05:01 AM) (Source: Application Error)(User: )
Description: wuauclt.exe7.6.7600.2564fca906fsaHook.dll3.5.0.104950063c26c00004090000000000006a8d39001ceb4c865312295C:\Windows\system32\wuauclt.exeC:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\x64\saHook.dll6b3b6911-20f1-11e3-b7c2-a76cd24e3e0e
 
Error: (09/19/2013 01:52:46 AM) (Source: Application Error)(User: )
Description: WISPTIS.EXE6.1.7601.175144ce7a4e0saHook.dll3.5.0.104950063c26c00004090000000000006a8d8ec01ceb4c85c367c6eC:\Windows\SYSTEM32\WISPTIS.EXEC:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\x64\saHook.dllb4b8ea55-20ef-11e3-b7c2-a76cd24e3e0e
 
Error: (09/18/2013 07:37:23 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 07:12:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 07:09:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 07:04:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/18/2013 06:39:21 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.6161",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. assembly interface: IAssemblyCacheItem, function: Commit, component: {74C57B6B-FF6E-3825-BED2-78E14E3E0E3C}(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (09/18/2013 06:06:32 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
Adobe Reader XI (11.0.04) (Version: 11.0.04)
ASCOM Celestron Telescope Driver 5.0.10 (Version: 5.0.10)
ASCOM Intelliscope Telescope Driver 1.0.0.0 (Version: 1.0.0.0)
ASCOM Platform 5.0 (Version: 5.0.19)
Brother MFL-Pro Suite MFC-490CW (Version: 1.0.1.0)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Definition Update for Microsoft Office 2013 (KB2760587) 32-Bit Edition
DW WLAN Card Utility (Version: 5.60.48.35)
Google Chrome (Version: 29.0.1547.76)
Google Talk Plugin (Version: 4.6.3.15268)
Google Update Helper (Version: 1.3.21.153)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2202)
Java™ 6 Update 4 (Version: 1.6.0.40)
McAfee Browser Protection Service (Version: 6.0.0.449)
McAfee Firewall Protection Service (Version: 6.0.0.449)
McAfee SiteAdvisor Enterprise (Version: 3.5.0.724)
McAfee Virus and Spyware Protection Service (Version: 6.0.0.449)
Microsoft Access MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft DCF MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Excel MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Groove MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Lync MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office 64-bit Components 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Professional Plus 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4420.1017)
Microsoft Office Shared 64-bit MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Word MUI (English) 2013 (Version: 15.0.4420.1017)
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4420.1017)
QuickTime (Version: 7.4.1.14)
Starry Night Orion Special Edition (Version: 6.2.3.0)
Tablet Driver V5.02
TeamViewer 8 (Version: 8.0.20935)
Update for Microsoft Access 2013 (KB2752093) 32-Bit Edition
Update for Microsoft Lync 2013 (KB2817621) 32-Bit Edition
Update for Microsoft Office 2013 (KB2726954) 32-Bit Edition
Update for Microsoft Office 2013 (KB2726996) 32-Bit Edition
Update for Microsoft Office 2013 (KB2727096) 32-Bit Edition
Update for Microsoft Office 2013 (KB2737954) 32-Bit Edition
Update for Microsoft Office 2013 (KB2752025) 32-Bit Edition
Update for Microsoft Office 2013 (KB2752101) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760224) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760267) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760533) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760538) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760539) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760553) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760610) 32-Bit Edition
Update for Microsoft Office 2013 (KB2767845) 32-Bit Edition
Update for Microsoft Office 2013 (KB2767851) 32-Bit Edition
Update for Microsoft Office 2013 (KB2767860) 32-Bit Edition
Update for Microsoft Office 2013 (KB2768016) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817311) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817491) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817493) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817624) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817626) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817632) 32-Bit Edition
Update for Microsoft OneNote 2013 (KB2817467) 32-Bit Edition
Update for Microsoft Outlook 2013 (KB2817629) 32-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2726947) 32-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2810006) 32-Bit Edition
Update for Microsoft SkyDrive Pro (KB2817622) 32-Bit Edition
Update for Microsoft Visio 2013 (KB2810008) 32-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2768338) 32-Bit Edition
Update for Microsoft Word 2013 (KB2817308) 32-Bit Edition
Update for Microsoft Word 2013 (KB2817627) 32-Bit Edition
Visual C++ 8.0 x64 Runtime Setup Package (Version: 1.0.0.0)
Visual C++ 8.0 x86 Runtime Setup Package (Version: 1.0.0.0)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 53%
Total physical RAM: 3894.56 MB
Available physical RAM: 1825.22 MB
Total Pagefile: 7787.3 MB
Available Pagefile: 3967.62 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.52 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:151.51 GB) (Free:118.54 GB) NTFS
2 Drive d: (MPC_Files) (Fixed) (Total:146.48 GB) (Free:146.34 GB) NTFS
4 Drive f: () (Removable) (Total:7.41 GB) (Free:2.64 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\MICHELLE-PC
 
Administrator            Guest                    McAfeeMVSUser            
Michelle                 
 
 
**** End of log ****


#4 mds_11

mds_11
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Local time:05:16 PM

Posted 20 September 2013 - 12:59 AM

4. Anti-Malware

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.09.20.01
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16686
Michelle :: MICHELLE-PC [administrator]
 
Protection: Enabled
 
9/20/2013 12:47:35 AM
mbam-log-2013-09-20 (00-47-35).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 215470
Time elapsed: 5 minute(s), 24 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 2
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E1B11D2D-1298-45BD-7D96-75367B7C399F} (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
HKCU\Software\AppDataLow\SProtector (PUP.Optional.SProtector.A) -> Quarantined and deleted successfully.
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 8
C:\ProgramData\InstallMate\{410BA95D-43D8-469C-A477-0BFA9AE88BAB}\Setup.exe (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\InstallMate\{410BA95D-43D8-469C-A477-0BFA9AE88BAB}\TsuDll.dll (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\Users\Michelle\AppData\Local\Temp\00294823\Xx.dll (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
C:\Users\Michelle\AppData\Local\Temp\18be6784\_.dll (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
C:\Users\Michelle\AppData\Local\Temp\dlmDE9C.tmp\Wondershare%20Download%20Manager.exe (PUP.Optional.Installex) -> Quarantined and deleted successfully.
C:\Users\Michelle\Local Settings\Temporary Internet Files\Content.IE5\73P5GFT7\C_[1].exe (PUP.Optional.PreLoader.A) -> Quarantined and deleted successfully.
C:\Users\Michelle\Local Settings\Temporary Internet Files\Content.IE5\73P5GFT7\search_defender_alternate_166[1].exe (PUP.Optional.SProtect.A) -> Quarantined and deleted successfully.
C:\Users\Michelle\Local Settings\Temporary Internet Files\Content.IE5\SYAV5XJW\L[1].exe (PUP.Optional.PreLoader.A) -> Quarantined and deleted successfully.
 
(end)
 

5.1 Anti-Rootkit (1)

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1005
www.malwarebytes.org
 
Database version: v2013.09.20.01
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16686
Michelle :: MICHELLE-PC [administrator]
 
9/20/2013 1:09:22 AM
mbar-log-2013-09-20 (01-09-22).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 230134
Time elapsed: 13 minute(s), 27 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
5.2 Anti-Rootkit (2)

---------------------------------------

Malwarebytes Anti-Rootkit BETA 1.07.0.1005
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
 
Account is Administrative
 
Internet Explorer version: 10.0.9200.16686
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 2.266000 GHz
Memory total: 4083740672, free: 2193096704
 
Downloaded database version: v2013.09.20.01
Downloaded database version: v2013.08.06.01
=======================================
Initializing...
------------ Kernel report ------------
     09/20/2013 01:09:18
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\system32\drivers\mfehidk.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\mfewfpk.sys
\SystemRoot\system32\drivers\vmstorfl.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\system32\drivers\csc.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\bcmwl664.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\Impcd.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\DRIVERS\serscan.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\bcmvwl64.sys
\SystemRoot\system32\DRIVERS\rdpbus.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\PTSimBus.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\HdAudio.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\system32\drivers\mfeavfk.sys
\SystemRoot\system32\drivers\mfefirek.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\UCTblHid.sys
\SystemRoot\system32\DRIVERS\TClass2k.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\drivers\USBSTOR.SYS
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\PTSimHid.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_msahci.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\drivers\luafv.sys
\??\C:\Windows\system32\drivers\mbam.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\BCM42RLY.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\system32\drivers\spsys.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\msvcrt.dll
\Windows\System32\imagehlp.dll
\Windows\System32\psapi.dll
\Windows\System32\normaliz.dll
\Windows\System32\imm32.dll
\Windows\System32\msctf.dll
\Windows\System32\sechost.dll
\Windows\System32\clbcatq.dll
\Windows\System32\usp10.dll
\Windows\System32\nsi.dll
\Windows\System32\shell32.dll
\Windows\System32\advapi32.dll
\Windows\System32\shlwapi.dll
\Windows\System32\ws2_32.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\comdlg32.dll
\Windows\System32\ole32.dll
\Windows\System32\setupapi.dll
\Windows\System32\user32.dll
\Windows\System32\wininet.dll
\Windows\System32\iertutil.dll
\Windows\System32\kernel32.dll
\Windows\System32\lpk.dll
\Windows\System32\difxapi.dll
\Windows\System32\gdi32.dll
\Windows\System32\Wldap32.dll
\Windows\System32\urlmon.dll
\Windows\System32\oleaut32.dll
\Windows\System32\devobj.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\KernelBase.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\wintrust.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\comctl32.dll
\Windows\System32\crypt32.dll
\Windows\System32\msasn1.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR1
Upper Device Object: 0xfffffa8004ee4790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000083\
Lower Device Object: 0xfffffa80058ebb60
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8004c07060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-0\
Lower Device Object: 0xfffffa8004931680
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8004c07060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8004b6c380, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8004c07060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8004935520, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa8004931680, DeviceName: \Device\Ide\IdeDeviceP0T0L0-0\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 379EC61C
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 204800
    Partition file system is NTFS
    Partition is bootable
 
    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 206848  Numsec = 317732864
 
    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 317939712  Numsec = 307197952
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
Disk Size: 320072933376 bytes
Sector size: 512 bytes
 
Scanning physical sectors of unpartitioned space on drive 0 (1-2047-625122448-625142448)...
Done!
Physical Sector Size: 512
Drive: 1, DevicePointer: 0xfffffa8004ee4790, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8005916b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8004ee4790, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa80058ebb60, DeviceName: \Device\00000083\, DriverName: \Driver\USBSTOR\
------------ End ----------
Alternate DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
Drive 1
Scanning MBR on drive 1...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 0
 
Partition information:
 
    Partition 0 type is Other (0xb)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 8192  Numsec = 15548416
 
    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
Disk Size: 7964983296 bytes
Sector size: 512 bytes
 
Done!
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\Bootstrap_0_0_2048_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_r.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_1_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_1_r.mbam...
Removal finished
 
 

6. Rkill 

 

Rkill 2.6.1 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 09/20/2013 01:27:09 AM in x64 mode.
Windows Version: Windows 7 Professional Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Windows\System32\Drivers\WTSRV.EXE (PID: 2644) [WD-HEUR]
 * C:\Windows\SysWOW64\WTClient.exe (PID: 2456) [WD-HEUR]
 
2 proccesses terminated!
 
Checking Registry for malware related settings:
 
 * Explorer Policy Removed:  NoActiveDesktopChanges [HKLM]
 
Backup Registry file created at:
 C:\Users\Michelle\Desktop\rkill\rkill-09-20-2013-01-27-21.reg
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
 * Windows Firewall Disabled
 
   [HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
   "EnableFirewall" = dword:00000000
 
Checking Windows Service Integrity: 
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 09/20/2013 01:28:28 AM
Execution time: 0 hours(s), 1 minute(s), and 18 seconds(s)


#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,697 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:03:16 PM

Posted 20 September 2013 - 06:10 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


=============================================================================

p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


=======================================

p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 mds_11

mds_11
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Local time:05:16 PM

Posted 20 September 2013 - 10:06 PM

adwCleaner log

 

# AdwCleaner v3.004 - Report created 20/09/2013 at 19:35:02
# Updated 15/09/2013 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Michelle - MICHELLE-PC
# Running from : C:\Users\Michelle\Downloads\adwcleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\StarApp
Folder Deleted : C:\Program Files (x86)\WebSearch
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}
Key Deleted : HKLM\Software\SP Global
Key Deleted : HKLM\Software\SProtector
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16686
 
 
-\\ Google Chrome v29.0.1547.76
 
[ File : C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted : urls_to_restore_on_startup
 
*************************
 
AdwCleaner[R0].txt - [1523 octets] - [20/09/2013 19:33:04]
AdwCleaner[S0].txt - [1317 octets] - [20/09/2013 19:35:02]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1377 octets] ##########
 

 

JRT Log

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.1 (09.15.2013:1)
OS: Windows 7 Professional x64
Ran by Michelle on Fri 09/20/2013 at 19:47:12.43
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Program Files (x86)\Common Files\wondershare"
 
 
 
~~~ Event Viewer Logs were cleared

 

 

ESET Online Scanner did not find any threats



#7 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,697 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:03:16 PM

Posted 20 September 2013 - 10:48 PM

How is computer doing?

 

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

  • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#8 mds_11

mds_11
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Local time:05:16 PM

Posted 22 September 2013 - 05:23 PM

I followed all your suggested steps to update Java and Remove the older versions. So far the computer seemed to work well except once the Windows Explorer froze with the Hang Signature 6baf; Type 128. I don't think that's related to malware infection. Maybe my HD is dying? But anyway I really appreciate your great help :) Do I need to do anything else to beep up the system?



#9 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,697 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:03:16 PM

Posted 22 September 2013 - 08:12 PM

Windows Explorer or Internet Explorer froze?


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#10 mds_11

mds_11
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Local time:05:16 PM

Posted 22 September 2013 - 09:11 PM

It's Windows Explorer. I had to use Alt-Ctrl-Del to switch to my running programs but could not get to Start button or the system tray. Eventually I had to hold down the power button to shut down the computer.


Edited by mds_11, 22 September 2013 - 10:45 PM.


#11 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,697 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:03:16 PM

Posted 22 September 2013 - 11:04 PM

Are you still getting same error after restart?


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#12 mds_11

mds_11
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Local time:05:16 PM

Posted 23 September 2013 - 09:50 AM

I successfully restarted in safe mode and then was able to start Windows normally without problem. However now my weekly scheduled Windows backup failed several times and I got "Check your backup" message: 

 

"The operation failed due to a device error encountered with either the source or the destination. 

If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation.

Details: The request could not be performed because of an I/O device error."

 

I reran backup several times and got the same error. It seemed pretty clear that my HD got a problem.



#13 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,697 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:03:16 PM

Posted 23 September 2013 - 04:55 PM

Click Start button and in "Start search" type:
cmd
Hold CTRL and SHIFT buttons and press Enter.
Command prompt window will open.
Paste this in:
chkdsk /f /r > chkdisklog.txt (<------watch for "spaces")
Press Enter.
Restart the computer.
Chkdsk will run.

When computer is fully booted open Windows Explorer, copy and paste the content of the following file:
C:\chkdisklog.txt
 


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#14 mds_11

mds_11
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Local time:05:16 PM

Posted 23 September 2013 - 11:16 PM

I already ran chkdsk /f /r several times but I did not do redirection to catch the message. However I searched the Event Logs and was able to find them.

 

4th run of chkdsk /f /r:
 
Checking file system on C:
The type of the file system is NTFS.
 
A disk check has been scheduled.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 5)...
  133120 file records processed.                                          File verification completed.
  241 large file records processed.                                      0 bad file records processed.                                        2 EA records processed.                                              60 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  177048 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  133120 file SDs/SIDs processed.                                         Cleaning up 9 unused index entries from index $SII of file 0x9.
Cleaning up 9 unused index entries from index $SDH of file 0x9.
Cleaning up 9 unused security descriptors.
Security descriptor verification completed.
  21965 data files processed.                                            CHKDSK is verifying Usn Journal...
  37209032 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  133104 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  32201468 free clusters processed.                                         Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.
 
 158866431 KB total disk space.
  29744552 KB in 109426 files.
     74532 KB in 21966 indexes.
        80 KB in bad sectors.
    241399 KB in use by the system.
     65536 KB occupied by the log file.
 128805868 KB available on disk.
 
      4096 bytes in each allocation unit.
  39716607 total allocation units on disk.
  32201467 allocation units available on disk.
 
Internal Info:
00 08 02 00 4b 01 02 00 99 d7 03 00 00 00 00 00  ....K...........
41 01 00 00 3c 00 00 00 00 00 00 00 00 00 00 00  A...<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
 
Windows has finished checking your disk.
Please wait while your computer restarts.
 

3rd run of chkdsk /r:

 

Checking file system on C:
The type of the file system is NTFS.
 
A disk check has been scheduled.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 5)...
  133120 file records processed.                                          File verification completed.
  240 large file records processed.                                      0 bad file records processed.                                        2 EA records processed.                                              60 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  177046 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  133120 file SDs/SIDs processed.                                         Cleaning up 6 unused index entries from index $SII of file 0x9.
Cleaning up 6 unused index entries from index $SDH of file 0x9.
Cleaning up 6 unused security descriptors.
Security descriptor verification completed.
  21964 data files processed.                                            CHKDSK is verifying Usn Journal...
  35828432 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  133104 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  32234221 free clusters processed.                                         Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.
 
 158866431 KB total disk space.
  29615276 KB in 109466 files.
     74532 KB in 21965 indexes.
        76 KB in bad sectors.
    239667 KB in use by the system.
     65536 KB occupied by the log file.
 128936880 KB available on disk.
 
      4096 bytes in each allocation unit.
  39716607 total allocation units on disk.
  32234220 allocation units available on disk.
 
Internal Info:
00 08 02 00 72 01 02 00 c1 d7 03 00 00 00 00 00  ....r...........
41 01 00 00 3c 00 00 00 00 00 00 00 00 00 00 00  A...<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
 
Windows has finished checking your disk.
Please wait while your computer restarts.
 

2nd run of chkdsk /f /r:

 

Checking file system on C:
The type of the file system is NTFS.
 
A disk check has been scheduled.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 5)...
  133120 file records processed.                                          File verification completed.
  240 large file records processed.                                      0 bad file records processed.                                        2 EA records processed.                                              60 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  177044 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  133120 file SDs/SIDs processed.                                         Cleaning up 14 unused index entries from index $SII of file 0x9.
Cleaning up 14 unused index entries from index $SDH of file 0x9.
Cleaning up 14 unused security descriptors.
Security descriptor verification completed.
  21963 data files processed.                                            CHKDSK is verifying Usn Journal...
  35512744 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  133104 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  32232930 free clusters processed.                                         Free space verification is complete.
Windows has checked the file system and found no problems.
 
 158866431 KB total disk space.
  29620452 KB in 109449 files.
     74532 KB in 21964 indexes.
        72 KB in bad sectors.
    239655 KB in use by the system.
     65536 KB occupied by the log file.
 128931720 KB available on disk.
 
      4096 bytes in each allocation unit.
  39716607 total allocation units on disk.
  32232930 allocation units available on disk.
 
Internal Info:
00 08 02 00 60 01 02 00 a9 d7 03 00 00 00 00 00  ....`...........
41 01 00 00 3c 00 00 00 00 00 00 00 00 00 00 00  A...<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
 
Windows has finished checking your disk.
Please wait while your computer restarts.
 

1st run of chkdsk /f /r:

 

Checking file system on C:
The type of the file system is NTFS.
 
A disk check has been scheduled.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 5)...
  133120 file records processed.                                          File verification completed.
  236 large file records processed.                                      0 bad file records processed.                                        2 EA records processed.                                              60 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
Read failure with status 0xc0000185 at offset 0xc1ba0000 for 0x20000 bytes.
  177032 index entries processed.                                         Index verification completed.
CHKDSK is scanning unindexed files for reconnect to their original directory.
Recovering orphaned file hpoa1so.PNF (28368) into directory file 2451.
Recovering orphaned file hpotiop1.dll (28369) into directory file 3874.
Recovering orphaned file hpotiop1.dll (28369) into directory file 2451.
Recovering orphaned file hpowiav1.dll (28370) into directory file 3874.
Recovering orphaned file hpowiav1.dll (28370) into directory file 3876.
Recovering orphaned file hpowiav1.dll (28370) into directory file 2451.
Recovering orphaned file hpowiav1.dll (28370) into directory file 2452.
  4 unindexed files scanned.                                         Recovering orphaned file hpoa1ss.PNF (28371) into directory file 2452.
  0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  133120 file SDs/SIDs processed.                                         Cleaning up 337 unused index entries from index $SII of file 0x9.
Cleaning up 337 unused index entries from index $SDH of file 0x9.
Cleaning up 337 unused security descriptors.
Security descriptor verification completed.
  21957 data files processed.                                            CHKDSK is verifying Usn Journal...
  36771920 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x4a7c32000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x4a7c40000 for 0x1000 bytes.
Windows replaced bad clusters in file 36621
of name \Windows\winsxs\x86_microsoft-windows-authentication-authui_31bf3856ad364e35_6.1.7601.17514_none_0dfae70253a9fb02\authui.dll.
Read failure with status 0xc0000185 at offset 0x139b586000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x139b588000 for 0x1000 bytes.
Windows replaced bad clusters in file 59051
of name \Windows\SOFTWA~1\DATAST~1\DATAST~1.EDB.
Read failure with status 0xc0000185 at offset 0x139ae03000 for 0x4000 bytes.
Read failure with status 0xc0000185 at offset 0x139ae06000 for 0x1000 bytes.
Windows replaced bad clusters in file 71092
of name \PROGRA~2\McAfee\MANAGE~1\Agent\Res\041d\userhelp\GUID-5~1.HTM.
Read failure with status 0xc0000185 at offset 0x4a7403000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x4a7403000 for 0x1000 bytes.
Windows replaced bad clusters in file 114483
of name \Windows\SERVIC~1\Packages\WI6BD8~1.MUM.
Read failure with status 0xc0000185 at offset 0x13cafa0000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafa4000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafa5000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafa5000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafa6000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafa6000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafa7000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafa7000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafa8000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafa8000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafa9000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafac000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafad000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafad000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafae000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafae000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafaf000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafb4000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafb5000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x13cafc0000 for 0x1000 bytes.
Windows replaced bad clusters in file 123424
of name \SYSTEM~1\{7FD23~1.
  133104 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  32153868 free clusters processed.                                         Free space verification is complete.
The MFT mirror is different from the MFT.
Correcting errors in the Master File Table (MFT) mirror.
Adding 18 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.
 
 158866431 KB total disk space.
  29935760 KB in 109342 files.
     74528 KB in 21958 indexes.
        72 KB in bad sectors.
    240611 KB in use by the system.
     65536 KB occupied by the log file.
 128615460 KB available on disk.
 
      4096 bytes in each allocation unit.
  39716607 total allocation units on disk.
  32153865 allocation units available on disk.
 
Internal Info:
00 08 02 00 ef 00 02 00 23 d7 03 00 00 00 00 00  ........#.......
3f 01 00 00 3c 00 00 00 00 00 00 00 00 00 00 00  ?...<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
 
Windows has finished checking your disk.
Please wait while your computer restarts.


#15 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,697 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:03:16 PM

Posted 24 September 2013 - 06:23 PM

It may be a good idea to run HDT diagnostic

 

Run hard drive diagnostics: http://www.bleepingcomputer.com/forums/topic28744.html/page__view__findpost__p__160520
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here: http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps here


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users