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Explorer.exe application error 0xc0000022


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#1 stevenlal

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Posted 19 September 2013 - 06:48 AM

Hi, im having trouble loading windows on my hp laptop. Im running windows 7 ultimate and it just doesnt load with app error in the subject box appearing. I found a thread of yours (cryptodan) via google where you helped a user with the same problem. I have followed all of the instructions in that thread and have just run Autoruns, the problem now is i dont know how to identify the file that is causing the problem and was wondering if you could help please ?

 

Steve


Edited by hamluis, 20 September 2013 - 09:31 AM.
Moved from Win 7 to Am I infected - Hamluis.


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#2 cryptodan

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Posted 19 September 2013 - 06:54 AM

Can you please save a text file of just the login tab and paste the contents of that file here?



#3 stevenlal

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Posted 19 September 2013 - 07:02 AM

I have the Autoruns file saved as .txt format, is that ok ? Ive attached it to this post.

 

ThanksAttached File  AutoRuns.txt   42.05KB   3 downloads



#4 stevenlal

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Posted 19 September 2013 - 07:04 AM

I might add that i have unchecked the files that are missing from that list already and it hasnt helped.



#5 cryptodan

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Posted 19 September 2013 - 07:06 AM

Can you post a screenshot of the error Window?



#6 stevenlal

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Posted 19 September 2013 - 07:14 AM

Please forgive me, im very computer illiterate, i dont think i can because it only appears when windows is in normal mode but i dont have any windows and wouldn be able to save the screenshot anywhere ?



#7 stevenlal

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Posted 19 September 2013 - 07:17 AM

It reads explorer.exe application failed error 0xc0000022 if thats any help.



#8 cryptodan

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Posted 19 September 2013 - 07:39 AM

To take a screenshot press alt+prntscr and then open up ms paint or your favorite editing program select edit then paste and save as .png via file and upload to http://imageshack.us and paste the link here.



#9 stevenlal

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Posted 19 September 2013 - 07:43 AM

I have taken the shot with my phone, I hope it's ok.

#10 stevenlal

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Posted 19 September 2013 - 07:47 AM

Sorry the file was too big to upload, i'll try it your way.



#11 stevenlal

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Posted 19 September 2013 - 07:53 AM

http://img443.imageshack.us/img443/5598/5u5i.jpg



#12 cryptodan

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Posted 19 September 2013 - 07:55 AM

What happened prior to this issue?



#13 stevenlal

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Posted 19 September 2013 - 08:05 AM

I didnt have any problems, the computer was running fine, i shutdown as usual and then when i went to switch it on this happened. It starts in safe mode and the desktop loads but when in normal mode the desktop or menubar do not load and i just end up with a black screen and the error message.

 

The only thing ive downloaded recently was foxit pdf reader, i dont run any antivirus. I used malwarebytes and did a full scan and this found 6 infected files, i removed them and still have the same problem.

 

In your thread before (jun 2012) you idenitfied outpost as the corrupted file in that guys comp from the autorun txt so i was wonderig if you could see any problems with my startup files ?



#14 cryptodan

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Posted 19 September 2013 - 02:45 PM

Can you copy and paste the malwarebytes log here so I can see what was detected?



#15 stevenlal

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Posted 20 September 2013 - 08:05 AM

Hi, sorry for the delay. The log requested is attached.Attached File  mbam-log-2013-09-18 (19-01-28).txt   4.08KB   4 downloads






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