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remove ask.com from Mozilla


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#1 jeffpark

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Posted 19 September 2013 - 05:09 AM

I need to remove ask.com from mozilla on my laptop. Ask.com is not in my installed programmes; if i go to the  search engines tab at top right it is not there. I have uninstalled & reinstalled mozilla & it is still there. How do I get rid of dreaded ask forever? Please please!



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#2 chrisd87

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Posted 19 September 2013 - 08:46 AM

Have you went to Tools-Addons. Look in the extensions section and plugins section for anything related to ask. If found, you can simply disable or uninstall from the addons page. If it's not listed there, then we can continue on with other options.


Edited by chrisd87, 19 September 2013 - 08:46 AM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#3 MzLindyOne

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Posted 20 September 2013 - 08:06 AM

Be aware, if you use Avira Antivirus it uses the Ask toolbar as part of the web browsing protection, and disabling the toolbar will disable that protection.  It may not be the only one doing so.



#4 MissLizz

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Posted 20 September 2013 - 04:01 PM

You stated my problem exactly.  Go to support.mozilla.org and there you'll find How to set your home page for Firefox.  Good luck.


Edited by MissLizz, 20 September 2013 - 04:07 PM.


#5 jeffpark

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Posted 21 September 2013 - 04:34 AM

Hi all - many thanks for the responses! Meanwhile Eric from Ask has responded directly with how to do this from both Mozilla and Chrome - (Eric@ask.com)

 

Jeff



#6 Winterland

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Posted 21 September 2013 - 06:40 AM

Good morning Jeff.

 

When you wrote "Eric from Ask has responded directly with how to do this from both Mozilla and Chrome" what exactly did you mean?

 

Would you please let us know what Eric wrote in regard to resolving this issue?

 

If you found an answer, then by posting it here you could help others who may be having the same issue.

 

Thanks.

 

Winterland


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#7 MissLizz

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Posted 21 September 2013 - 07:22 AM

I have just found the most concise illustrated means of removing ask.com.  Go to www.wintips.org/remove-ask-ask-toolbar-from-computer and you will find instructions (illustrated) for XP, Vista, all of them. 



#8 MissLizz

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Posted 21 September 2013 - 07:25 AM

Don't know why previous message failed to put "computer" in blue to complete the link, but it should have.



#9 MissLizz

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Posted 21 September 2013 - 08:18 AM

I downloaded and installed Firefoxdirectly from Mozilla.org and got it without the ask.com add-on.  The add-on came when I used a different site (and then uninstalled it because of ask.com).






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