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No sound after re-installing Realtek HD Audio


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14 replies to this topic

#1 Fhoosa

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Posted 18 September 2013 - 11:14 PM

Months ago I had Realtek High Definition Audio installed on my Dell laptop.  I have Win 7.  I can't remember under what circumstance it was, but it was removed.  I'm trying to reinstall it but am having problems with the sound after installation.  The version is 2.71.

 

I got the sound manager back and the installation seemed to go without a hitch.  The problem lies in the fact that I can't get any sound.  I am using 2 computer speakers hooked up to the left hand input jack on the front of the laptop.

 

I never had this problem prior to it being uninstalled.

 

I've tried installing and uninstalling it several times.  I had to do a System Restore to back everything out and use the old Realtek Audio software.

 

I am at a loss as to what is causing this problem.

 

Can you help me?

 

Thank you in advance.

 

D Mackey



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#2 jhayz

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Posted 19 September 2013 - 02:07 AM

Please post the computer model number/name next time. Do you see the problem also by the onboard speakers?

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.
 


Tekken
 


#3 Fhoosa

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Posted 19 September 2013 - 12:09 PM

I forgot to answer your question about the on-board speakers.  They work.

 

But the input plug at the front of the computer, left one, where I plug in the speakers seems to be the problem.  It won't even work with headphones.  It seems not to be recognizing the speakers. 

 

Hope this info helps.

 

Debbie



#4 jhayz

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Posted 19 September 2013 - 08:56 PM

Check your control panel - Hardware and Sounds for similar settings below.

XgKs5VS.jpg

Look for Playback devices are present and enabled. See also Device Manager sounds are not with exclamation marks or flagged.


Tekken
 


#5 Fhoosa

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Posted 19 September 2013 - 11:18 PM

Hi...

 

The only thing listed for Playback Devices is:

 

Speakers

High Definition Audio Device

Default Device

 

There is nothing marked or flagged in Device Manager.

 

Debbie



#6 jhayz

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Posted 19 September 2013 - 11:53 PM

 

Please post the computer model number/name next time. Do you see the problem also by the onboard speakers?

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.

 


Tekken
 


#7 Fhoosa

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Posted 20 September 2013 - 12:55 AM

I don't mean to appear stupid, but did you want me to run those two programs again?



#8 jhayz

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Posted 20 September 2013 - 06:53 AM

but did you want me to run those two programs again?

There were no logs posted previously.


Tekken
 


#9 Fhoosa

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Posted 20 September 2013 - 10:22 AM

http://speccy.piriform.com/results/JBbiqP8fY6ufCikpGmSxtsK



#10 Fhoosa

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Posted 20 September 2013 - 10:25 AM

My laptop is a DELL INSPIRON N5030.

 

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Debbie (administrator) on 20-09-2013 at 08:21:19
Running from "C:\Users\Debbie\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/20/2013 03:26:21 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: f08

Start Time: 01ceb5eb3383999d

Termination Time: 0

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (09/20/2013 03:26:21 AM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: edc

Start Time: 01ceb5e256f00763

Termination Time: 15

Application Path: C:\Windows\Explorer.EXE

Report Id: 04439914-21df-11e3-af8f-782bcbe93cdb

Error: (09/19/2013 08:36:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.7601.17610, time stamp: 0x4dc0d006
Faulting module name: SHLWAPI.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9ab
Exception code: 0xc0000005
Fault offset: 0x0000000000011143
Faulting process id: 0x1554
Faulting application start time: 0xSearchProtocolHost.exe0
Faulting application path: SearchProtocolHost.exe1
Faulting module path: SearchProtocolHost.exe2
Report Id: SearchProtocolHost.exe3

Error: (09/19/2013 08:17:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.7601.17610, time stamp: 0x4dc0d006
Faulting module name: SHLWAPI.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9ab
Exception code: 0xc0000005
Fault offset: 0x0000000000011143
Faulting process id: 0xf50
Faulting application start time: 0xSearchProtocolHost.exe0
Faulting application path: SearchProtocolHost.exe1
Faulting module path: SearchProtocolHost.exe2
Report Id: SearchProtocolHost.exe3

Error: (09/19/2013 07:49:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.7601.17610, time stamp: 0x4dc0d006
Faulting module name: SHLWAPI.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9ab
Exception code: 0xc0000005
Fault offset: 0x0000000000011143
Faulting process id: 0x14f8
Faulting application start time: 0xSearchProtocolHost.exe0
Faulting application path: SearchProtocolHost.exe1
Faulting module path: SearchProtocolHost.exe2
Report Id: SearchProtocolHost.exe3

Error: (09/19/2013 07:02:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.7601.17610, time stamp: 0x4dc0d006
Faulting module name: SHLWAPI.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9ab
Exception code: 0xc0000005
Fault offset: 0x0000000000011143
Faulting process id: 0x1e70
Faulting application start time: 0xSearchProtocolHost.exe0
Faulting application path: SearchProtocolHost.exe1
Faulting module path: SearchProtocolHost.exe2
Report Id: SearchProtocolHost.exe3

Error: (09/19/2013 04:50:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.7601.17610, time stamp: 0x4dc0d006
Faulting module name: SHLWAPI.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9ab
Exception code: 0xc0000005
Fault offset: 0x0000000000011143
Faulting process id: 0xc70
Faulting application start time: 0xSearchProtocolHost.exe0
Faulting application path: SearchProtocolHost.exe1
Faulting module path: SearchProtocolHost.exe2
Report Id: SearchProtocolHost.exe3

Error: (09/19/2013 10:04:40 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.7601.17610, time stamp: 0x4dc0d006
Faulting module name: SHLWAPI.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9ab
Exception code: 0xc0000005
Fault offset: 0x0000000000011143
Faulting process id: 0xc50
Faulting application start time: 0xSearchProtocolHost.exe0
Faulting application path: SearchProtocolHost.exe1
Faulting module path: SearchProtocolHost.exe2
Report Id: SearchProtocolHost.exe3

Error: (09/19/2013 09:45:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.7601.17610, time stamp: 0x4dc0d006
Faulting module name: SHLWAPI.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9ab
Exception code: 0xc0000005
Fault offset: 0x0000000000011143
Faulting process id: 0x65c
Faulting application start time: 0xSearchProtocolHost.exe0
Faulting application path: SearchProtocolHost.exe1
Faulting module path: SearchProtocolHost.exe2
Report Id: SearchProtocolHost.exe3

Error: (09/19/2013 09:26:52 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.7601.17610, time stamp: 0x4dc0d006
Faulting module name: SHLWAPI.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9ab
Exception code: 0xc0000005
Fault offset: 0x0000000000011143
Faulting process id: 0x14a8
Faulting application start time: 0xSearchProtocolHost.exe0
Faulting application path: SearchProtocolHost.exe1
Faulting module path: SearchProtocolHost.exe2
Report Id: SearchProtocolHost.exe3

System errors:
=============
Error: (09/20/2013 08:20:00 AM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (09/20/2013 08:13:11 AM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (09/20/2013 08:07:44 AM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (09/20/2013 08:03:44 AM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (09/20/2013 07:47:16 AM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (09/20/2013 07:20:15 AM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (09/20/2013 06:10:07 AM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (09/20/2013 06:03:09 AM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (09/20/2013 05:55:15 AM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Error: (09/20/2013 05:50:40 AM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error:
%%1083

Microsoft Office Sessions:
=========================
Error: (09/20/2013 03:26:21 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.16384f0801ceb5eb3383999d0C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (09/20/2013 03:26:21 AM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7601.17567edc01ceb5e256f0076315C:\Windows\Explorer.EXE04439914-21df-11e3-af8f-782bcbe93cdb

Error: (09/19/2013 08:36:53 PM) (Source: Application Error)(User: )
Description: SearchProtocolHost.exe7.0.7601.176104dc0d006SHLWAPI.dll6.1.7601.175144ce7c9abc00000050000000000011143155401ceb5b2a411cca8C:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SHLWAPI.dlle3bbbe03-21a5-11e3-a957-782bcbe93cdb

Error: (09/19/2013 08:17:58 PM) (Source: Application Error)(User: )
Description: SearchProtocolHost.exe7.0.7601.176104dc0d006SHLWAPI.dll6.1.7601.175144ce7c9abc00000050000000000011143f5001ceb5afe5208a86C:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SHLWAPI.dll3f30859c-21a3-11e3-a957-782bcbe93cdb

Error: (09/19/2013 07:49:38 PM) (Source: Application Error)(User: )
Description: SearchProtocolHost.exe7.0.7601.176104dc0d006SHLWAPI.dll6.1.7601.175144ce7c9abc0000005000000000001114314f801ceb5ab4babaaa5C:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SHLWAPI.dll49ec7771-219f-11e3-a957-782bcbe93cdb

Error: (09/19/2013 07:02:26 PM) (Source: Application Error)(User: )
Description: SearchProtocolHost.exe7.0.7601.176104dc0d006SHLWAPI.dll6.1.7601.175144ce7c9abc000000500000000000111431e7001ceb5a55b8c12bdC:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SHLWAPI.dllb1f22fa6-2198-11e3-a957-782bcbe93cdb

Error: (09/19/2013 04:50:24 PM) (Source: Application Error)(User: )
Description: SearchProtocolHost.exe7.0.7601.176104dc0d006SHLWAPI.dll6.1.7601.175144ce7c9abc00000050000000000011143c7001ceb592ff9fcd7aC:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SHLWAPI.dll403668cf-2186-11e3-a957-782bcbe93cdb

Error: (09/19/2013 10:04:40 AM) (Source: Application Error)(User: )
Description: SearchProtocolHost.exe7.0.7601.176104dc0d006SHLWAPI.dll6.1.7601.175144ce7c9abc00000050000000000011143c5001ceb55a5170a400C:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SHLWAPI.dll91ddc632-214d-11e3-a957-782bcbe93cdb

Error: (09/19/2013 09:45:48 AM) (Source: Application Error)(User: )
Description: SearchProtocolHost.exe7.0.7601.176104dc0d006SHLWAPI.dll6.1.7601.175144ce7c9abc0000005000000000001114365c01ceb557aeec5f62C:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SHLWAPI.dllef20608d-214a-11e3-a957-782bcbe93cdb

Error: (09/19/2013 09:26:52 AM) (Source: Application Error)(User: )
Description: SearchProtocolHost.exe7.0.7601.176104dc0d006SHLWAPI.dll6.1.7601.175144ce7c9abc0000005000000000001114314a801ceb55502bcb9bdC:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SHLWAPI.dll4a01f7c8-2148-11e3-a957-782bcbe93cdb

CodeIntegrity Errors:
===================================
  Date: 2013-06-26 16:58:13.463
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-06-26 16:58:13.353
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-06-26 16:58:13.229
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-06-26 16:58:13.119
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-06-26 05:39:34.464
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-06-26 05:39:34.339
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-06-26 05:39:34.230
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-06-26 05:39:34.105
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-06-24 02:53:36.877
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-06-24 02:53:36.783
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================

4 Elements 1.0
7-Zip 9.20
Adobe AIR (Version: 3.8.0.1430)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.175)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
Adobe Shockwave Player 12.0 (Version: 12.0.4.144)
Advanced Audio FX Engine (Version: 1.12.05)
Atheros Client Installation Program (Version: 9.0)
Awakening 5- The Sunhook Spire Collectors Edition (Version: Final)
BitComet 1.36 64-bit (Version: 1.36)
CCleaner (Version: 4.04)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
ConvertXtoDVD 4.1.19.365 (Version: 4.1.19.365)
CorelDRAW Graphics Suite X6 - Capture (Version: 16.0)
CorelDRAW Graphics Suite X6 - Common (Version: 16.0)
CorelDRAW Graphics Suite X6 - Connect (Version: 16.0)
CorelDRAW Graphics Suite X6 - Custom Data (Version: 16.0)
CorelDRAW Graphics Suite X6 - Draw (Version: 16.0)
CorelDRAW Graphics Suite X6 - EN (Version: 16.0)
CorelDRAW Graphics Suite X6 - Filters (Version: 16.0)
CorelDRAW Graphics Suite X6 - FontNav (Version: 16.0)
CorelDRAW Graphics Suite X6 - IPM (Version: 16.0)
CorelDRAW Graphics Suite X6 - PHOTO-PAINT (Version: 16.0)
CorelDRAW Graphics Suite X6 - Photozoom Plugin (Version: 16.0)
CorelDRAW Graphics Suite X6 - Redist (Version: 16.0)
CorelDRAW Graphics Suite X6 - Setup Files (Version: 16.0)
CorelDRAW Graphics Suite X6 - VBA (Version: 16.0)
CorelDRAW Graphics Suite X6 - VideoBrowser (Version: 16.0)
CorelDRAW Graphics Suite X6 - VSTA (Version: 16.0)
CorelDRAW Graphics Suite X6 - Writing Tools (Version: 16.0)
CorelDRAW Graphics Suite X6 (Version: 16.0)
Cozi (Version: 1.0.4323.24051)
Crazy Luck Casino (Version: 1.0)
CVE-2013-3893
D3DX10 (Version: 15.4.2368.0902)
Dance of Death 1.00 (Version: 1.00)
Dell DataSafe Local Backup - Support Software (Version: 9.4.60)
Dell DataSafe Local Backup (Version: 9.4.60)
Dell DataSafe Online (Version: 1.2.0014)
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Home Systems Service Agreement (Version: 2.0.0)
Dell Perks Webslice IE8 (Version: 8.0)
Dell Product Registration (Version: 1.0.6)
Dell Touchpad (Version: 7.1107.101.209)
Dell Webcam Central (Version: 1.40.05)
Echoes of Sorrow 2 1.0 (Version: 1.0)
Echoes of the Past The Kingdom of Despair CE (Version: Final)
ESET Online Scanner v3
Express Burn
Express Zip (Version: 2.17)
Flights of Fancy Two Doves Collectors 1.00 (Version: 1.00)
Forest Legends.The Call Of Love.CE.F (Version: Final)
Free Desktop Timer 1.1
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4413.1752)
Haunted House Mysteries 1.0 (Version: 1.0)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2869)
Intel® Rapid Storage Technology (Version: 9.6.4.1002)
Internet Explorer (Enable DEP)
Internet TV for Windows Media Center (Version: 4.2.2.0)
Java 7 Update 25 (64-bit) (Version: 7.0.250)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Junk Mail filter update (Version: 15.4.3502.0922)
K-Lite Codec Pack 9.8.4 (64-bit) (Version: 9.8.4)
K-Lite Mega Codec Pack 9.8.5 (Version: 9.8.5)
Left in the Dark - No One on Board (Version: 1.0)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Max Recorder (Version: 1.026.0.0)
Media Player Codec Pack 4.2.7 (Version: 4.2.7)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Mouse and Keyboard Center (Version: 2.2.173.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Security Client (Version: 4.3.0216.0)
Microsoft Security Essentials (Version: 4.3.216.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual Basic for Applications 7.1 (x86) (Version: 7.1.00.00)
Microsoft Visual Basic for Applications 7.1 (x86) English (Version: 7.1.0.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio Tools for Applications 2.0 - ENU (Version: 9.0.30729)
Microsoft Visual Studio Tools for Applications 2.0 Runtime (Version: 9.0.30729)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
My Dell (Version: 3.4.6308.28)
OpenAL
PrintMaster 2012 Platinum (Version: 4.0.0.230)
Quickset64 (Version: 10.06.02)
Riddles of Fate Wild Hunt Collectors 1.00 (Version: 1.00)
Roxio Burn (Version: 1.01)
Solitaire Mystery 2 - Four Seasons (Version: Final)
Sophos Computer Security Scan (Version: 1.1.0.405)
Sophos Virus Removal Tool (Version: 2.4)
Speccy (Version: 1.23)
Spybot - Search & Destroy (Version: 1.6.2)
SpywareBlaster 5.0 (Version: 5.0.0)
Stray Souls 2 - Stolen Memories Collector's Edition (Version: Final)
swMSM (Version: 12.0.0.1)
System Requirements Lab for Intel (Version: 4.5.13.0)
Tweaking.com - Windows Repair (All in One) (Version: 1.9.14)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update Installer for WildTangent Games App
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
VLC media player 2.0.8 (Version: 2.0.8)
Winamp (Version: 5.63 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.00 (64-bit) (Version: 4.00.0)
Wise Registry Cleaner 7.73 (Version: 7.73)

========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 3034.36 MB
Available physical RAM: 1277.3 MB
Total Pagefile: 7583.55 MB
Available Pagefile: 5400.02 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.36 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:283.34 GB) (Free:204.76 GB) NTFS
3 Drive e: (FreeAgent GoFlex Drive) (Fixed) (Total:1397.26 GB) (Free:659.94 GB) NTFS

========================= Users: ========================================

User accounts for \\HOME

Administrator            Debbie                   Guest                   

**** End of log ****



#11 jhayz

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Posted 20 September 2013 - 08:57 PM

Unless there is a broken or loose soldered port then there is no software solutions we can provide at this point. I presume that the audio drivers is correctly installed. Please remove any registry cleaner crap softwares installed as they could cause more harm in your system. Uninstall also Spybot as it is outdated and is not recommended anymore. Spywareblaster is enough and has more database definition protection compared to spybot. Have you tried wiggling softly the connected speaker/headphone input and cable on the audio port? One way to check if there is audio coming out while external devices is connected is to open a media player (winamp, WMP) and then see the playback tab on sound properties (See post#4 image).


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#12 Fhoosa

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Posted 20 September 2013 - 09:13 PM

I followed your advice and removed Spybot and Wise Registry Cleaner.

 

It's funny and frustrating about this sound problem.  Everything works fine when I go back to the older Realtek software but when I try and upgrade to what was in this laptop when I bought it, everything goes out of whack.

 

I have sound in my speakers AND through the headphone jack right now.  I just wanted to try and get the Sound Manager back so I could have more control and choices with the sound when I watch movies.  But I can live with what I've got.

 

As always, thank you for being there for me.  You guys are AWESOME!  Thanks for replying in such a timely manner and for being "smarter then the average bear".

 

Take care.

 

Debbie



#13 jhayz

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Posted 20 September 2013 - 09:34 PM

I just wanted to try and get the Sound Manager back so I could have more control and choices with the sound when I watch movies.  But I can live with what I've got.

Is it the Audio FX Engine? Do you have any CDs media installer for the laptop? Not sure about the K-lite codecs installed is needed also for your system.


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#14 Fhoosa

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Posted 22 September 2013 - 08:38 AM

I don't have any CDs media.

I'm not sure what you mean about the other two (Audio FX Engine and the K-lite codecs).



#15 jhayz

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Posted 22 September 2013 - 09:43 AM

 

 

What is Advanced Audio FX Engine?
Advanced audio and video FX engines are used to control webcam and audio on Dell computers.

 

 

http://www.shouldiremoveit.com/Advanced-Audio-FX-Engine-8764-program.aspx

K-Lite Codec Pack 9.8.4 (64-bit) (Version: 9.8.4)
K-Lite Mega Codec Pack 9.8.5 (Version: 9.8.5)

They are listed in your installed programs.


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