If the virus keeps coming back after using Norton and "deleting" it, I suggest you post a HJT log in our HJT forum.
Read the pinned post in our “HijackThis” forum,
here http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ Carefully read and follow all directions explicitly.
Following instructions create a HJT log, and POST THE HJT LOG YOU CREATED IN OUR HJT FORUM – not in this forum
, at this link
Include the specs for your computer (ie, processor, amount of RAM, brand or motherboard, etc, and briefly describe the problem you are experiencing.)Unless you are expert at editing the registry, Do not use the Hijack This program to try to fix anything by yourself as even what may seem to be a small mistake can render your operating system inoperable.
Some files when in one folder may be fine while in another may be malware.
A member of our HJT Team will analyze your log, make recommendations and offer assistance.
It may take a period of time to get a response to the log you posted because the members of our HJT Team are kept very busy. Please
be patient as this team is manned by volunteers. They will help you in order received as soon as possible.NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT forum thread you created until you get a response from a member of our HJT expert team, and do not make any changes to your system (changes, including any attempted repairs, will make it different than displayed in the log you posted and therefore make your log inaccurate).
The first criteria they have when looking for logs that need replies are posts showing 0 replies
. If you make an additional post, it will show as having 1 reply
A team member, looking for a new log to work on might well assume another HJT Team member is already assisting you and might not open the thread to respond.
So, make your post and wait for a response from a team member.