I have been having a problem with my computer for several months, Windows XP Home SP3 was randomly crashing. I had Kaspersky Pure 3.0 installed and when I tried to run a full system scan Windows crashes and goes to the blue screen. I contacted the vendor and they claimed it was not a virus but a Windows problem. I removed Kaspersky and installed Bitdefenfer Total Security 2013. When I ran a scan in rescue mode the first time it claims it found and fixed a Trojan virus. I can now sucessfully run a scan in resue mode with no problems detected. However I still cannot run a full scan in normal mode. I sent this information to the vendor but it has been a few weeks and they have not responded after asking for two files generated by their utilities.
My computer is no longer crashing randomly but I still cannot run a full virus scanin normal mode, only rescue mode. Also when I use IE 8 and click a link inside a webpage random unrealated windows pop up even though I have the pop up blocker on. I close the page that pops up and then click on the link a second time and it goes where I intended.
I have attached the hijack this log and if requested can attach the two files generated by the Bitdefender utility BDSYSLOG and BDSP_JOESDESKTOP
Thank you in adavance for the help
*Moderator Edit: Moved topic from XP to the appropriate forum. HJT logs are allowed only in Malware Removal Logs~ Queen-Evie*
Edited by Queen-Evie, 18 September 2013 - 09:34 PM.