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IE9 Vista Home will not download anything


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#1 nlaperouse

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Posted 18 September 2013 - 04:47 PM

Hello-

 

I have a Vista Home sp2 32bit machine that will not download anything from IE. Every file I attempt to download returns with "program.exe contained a virus and was deleted".

  • I have run malware bytes, found infected files, removed them, rebooted, removed them from quarantine as well.
  • I have run RKill and no malicious processes were found.
  • I have stopped all non-Microsoft programs from starting via msconfig
  • I have downloaded and run the Tweaking.com- windows all in one repair
  • I have reset IE defaults.
  • I have attempted to download in safe mode.
  • I have re-run malware continuously throughout this whole process.

I am still having this problem and am looking for some help. Many thanks in advance.

I have attached the screen shot of the malware files that were detected.

Attached File  bugs.jpg   116.4KB   2 downloads


Edited by hamluis, 18 September 2013 - 05:30 PM.
Moved from Vista to Am I Infected - Hamluis.


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#2 Broni

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Posted 19 September 2013 - 07:05 PM

Welcome aboard p22002758.gif

 

It looks like you're inffected with ZeroAccess rootkit.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

 

NOTE 1. Use another working computer to download above tools.
NOTE 2. Install Panda USB Vaccine, or BitDefender’s USB Immunizer on GOOD computer to protect it from any infected USB device.
 


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#3 nlaperouse

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Posted 20 September 2013 - 12:46 PM

I have followed your instructions and have posted a new topic with the log files included.



#4 Broni

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Posted 20 September 2013 - 06:36 PM

thumbsup-thumbs-up-approve-ok-smiley-emo


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