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Win7 boots to black screen with mouse cursor

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#1 jakkwb


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Posted 18 September 2013 - 01:18 PM

Hello. Is 64 bit home version. No restore points available. Boots this way in every mode. Last known good does same thing.


System was brought to me like this. I ran a test on the HD (A WD) it failed their test and said it needed replaced. I bought new one, did a drive copy (it completed copy with a few errors) and I am getting the same thing with the new HD in.


Ctrl-alt-del does nothing, nor does hitting shift to get onscreen keyboard (the cursor changes for a second, then back to arrow)


Any advice?



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#2 Chris Cosgrove

Chris Cosgrove

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Posted 18 September 2013 - 04:41 PM

Can you give us the make and model of this computer please ?


Ctrl-alt-del does nothing, nor does hitting shift to get onscreen keyboard


Is this a tablet, a laptop or a desktop ?


In general, the black screen with the blinking cursor suggests that the system cannot find a bootable drive. In general, pressing 'F8' at the BIOS screen if a computer is doing this will bring up a drive selection screen, select the hard drive that has Windows on it, press 'Enter' and, again generally, it will go and boot.


If the black screen is occurring later in the process, say after the 'Starting Windows' screen appears, this isn't the cure.


Chris Cosgrove

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