I'm having issues with my DSL modem. My ISP recently provided me with a new modem, which turned out to be defective. They provided a new modem, which is now the problem. The modem functions (all indicator lights on), Windows 7 identifies it as a modem, but it will not connect to the internet. The new modem is a Comtrend CT-5072T, the old one is a Westell 2200. According to the indicator lights it is connected to the internet, however, Windows Network and Sharing center shows that it is not connected to the internet. As an added bonus, the original modem, which the ISP provided does allow me to access the internet - this modem though, is very slow.
Each time I connect the new modem, it creates a new network connection, though it does not maintain a list. I'm not sure why this occurs without storing information about the old network connection. If any further information is needed regarding my computer, let me know.
Please be gentle with me in terms of replies - I am a complete newbie with these things. Any help in getting rid of the old modem and replacing it with the new one is greatly appreciated.
Mod Edit: Moved topic from External Hardware to the more appropriate forum. ~bloopie
Edited by bloopie, 18 September 2013 - 02:05 PM.