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'Un'welcome page and AV issues


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#1 Astroboy1275

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Posted 17 September 2013 - 08:22 PM

Hello Bleeping Computer Specialists, I'm back again.  The last time you helped me, I doubted your expertise and turned out I was wrong and you were right, so, I apologize for my stupidity first off and humbly ask for your assistance henceforth.  I have been having a series of problems as of late with my Windows 7 64bit with service pack 1 installation.  Here are the problems:

 

Recently, Chrome would lag and hang constantly on most web pages whether containing video links or not.  

 

I updated my firmware and drivers for my wireless Home network and ran many different scans to find a fix.  TDSS.exe/Spybot S&D/Panda AV and Cloud Cleaner scans/ Malwarebytes free Scan and on and on.  I found infections some of the times but nothing cleared up the Chrome issues for very long.

I uninstalled and reinstalled Chrome and my Wireless Adapter.

 

My latest problem is that I can run Win 7 in Safe Mode but when I reboot and try and log back on to regular Windows I get a welcome screen that will let me type(after trying a TDSS.exe scan that asks to reboot) but when I hit enter nothing happens and if I click on the arrow, same thing nothing.  If I just reboot out of Safe Mode normally I get a Welcome Page with no field to enter my password.  I'm at my wits end at the moment.

 

Incidentally, I have noticed for sometime that my Panda AV is not enabled in Safe Mode, but 'appears' to be in regular Windows 7.  Today when I tried to remedy this(for the umpteenth time I was told I had to reboot to do so, which I did and nothing happened, still not enabled.  

 

I also got a message about my windows firewall not being turned on(I normally have it set to use Panda's) but seeing as I don't appear to be protected, I tried to turn it on by clicking the window telling me to do so.  Nothing happened.  After another reboot into SM I could turn it on via start menu security settings firewall yadda yadda.  

 

I know this is a lot of info, but I wanted to be clear that I have been attempting to fix/maintain these issues and have probably just deleted some useful files, but I am also convinced that I have some Malware in my system because I think it has been preventing my Panda AV from working for some time.  

 

P.S. I recently uninstalled Peerblock and BitTorrent today, because BT and Chrome were crashing so much.  While using PB I did see an ip that said Botnet which said 'blocked' but I have had some weird things like crashes and random shutdowns as of late that make me wonder.

 

Moderator Edit: Moved from Windows 7 to a more appropriate forum

Roger


Edited by rotor123, 17 September 2013 - 08:58 PM.


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#2 buddy215

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Posted 17 September 2013 - 08:38 PM

You should open a new topic following the instructions in this link...Virus, Trojan, Spyware, and Malware Removal Logs Forum - BleepingComputer.com

That is a very busy forum and it may be several days before you get help. Once you have posted your topic there, do not make another post 

there until you get a response to your opening post.

 

With the problems you are having, in my opinion, you should do a reinstall of your Windows 7.


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#3 TsVk!

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Posted 17 September 2013 - 09:49 PM

Would just be quicker and less painful to wipe it and start again..... you are so right Buddy.



#4 Astroboy1275

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Posted 17 September 2013 - 10:00 PM

O.K. so here's my updated situation.  Thank you for the suggestion, but as I mentioned before, I can be a bit stubborn sooo...I rebooted and F8 to start using last known good configuration.  Computer started-welcome screen worked-I had to deny a TDSS scan, then it wanted me to uninstall and reinstall my Panda AV, so I did.  Everything except the buggy laggy chrome browser seems to be o.k.  For the moment, I'll leave this thread open, in case it only lasts for a bit.  If all is better by tomorrow, I will consider it fixed and close up shop.  Thank you.



#5 TsVk!

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Posted 17 September 2013 - 10:35 PM

When I have virus issues I normally run in this order (in safe mode)

 

adwcleaner

junkware removal tool

malwarebytes

tdsskiller

rkill

combofix

"combofix /uninstall" on the command line

then TFC to clean up

 

I can't say I recommend it, and it won't fix randsomware, but it certainly deals with many things. Obviously set a new restore point beforehand.

 

Kind of a spray the whole yard with poison to remove the weeds approach.

 

Sometimes if it's sticky I end up going MBAR then back and forth between TDSSKiller and Gmer, with rkill at every turn... At that stage I normally just re-format anyhow, enough time wasted.



#6 Astroboy1275

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Posted 18 September 2013 - 07:09 PM

Thanks for the suggestions but so far so good, although I had to do a reset because my antivirus told me it wasn't enabled, though there was nothing in the logs to explain why.  So I guess I'll close this thread.  



#7 boopme

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Posted 18 September 2013 - 09:03 PM

Please note the message text in blue at the top of this forum.

ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for general public or personal use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
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#8 TsVk!

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Posted 18 September 2013 - 09:09 PM

I need to keep a copy of that disclaimer...



#9 Astroboy1275

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Posted 19 September 2013 - 11:50 PM

Mod Edit:  Merged with previous topic - Hamluis.

 

Malware infection!! I closed an earlier topic when I thought that I had fixed the problem, apparently I was wrong.

I am running Win7 64bit on my desktop pc.
Here is a list of my issues and why I think My Pc may be infected.

Welcome screen either has no password field or has one but when I type it into the field nothing happens. Also the restart icon will not restart when clicked.

Problem # 2. Computer (when it is working). Has random shutdowns, hanging/crashing of browsing(chrome. Have uninstalled and reinstalled to same results)

Problem # 3 in safe mode my panda global protection and other panda products say they are disabled and to solve it to reboot(but I can't get passed the welcome screen).

Problem # 4 wireless adapter needs reset constantly, and have reset router and updated all drivers and still suspect something wrong because of other networks I can see in my connection manager.

I can log into safe mode with or without networking without an issue.

Any help would be appreciated, I am trying to do a windows start up repair as we speak but it appears to be frozen on a please wait load screen.


Edited by hamluis, 20 September 2013 - 07:52 AM.


#10 noknojon

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Posted 20 September 2013 - 12:32 AM

You were already advised in your last topic to repost to Malware Removal Area -

 

Please follow the instructions in ==>This Prep Guide<== starting at Step #6

If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post to ==>Malware Removal Area<==


Please include a description of your computer issues, what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

NOTE : Please Copy / Paste all logs requested, and do not use Attach unless specifically asked -


Good luck and be very patient, as the area can get very busy.

 

If HelpBot replies to your topic, PLEASE follow Its Step One so it will report your topic to the team members.

 

 

Thank You -






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