- Model: HP Envy 15 Touchsmart-j040us
- OS: Windows 8
My INTERNAL webcam will occasionally work. It worked when I first got the laptop approximately one month ago (August 2013). When the webcam is not working, windows will alert me that there is a problem with the last plugged in USB device (there are no external USB's attatched so I assume its the internal USB webcam).
When I access device manager, there are no devices under imaging hardware. There is an "unknown device" under the category "Other Devices." The error code provided with the unknown device is Code 43. The device has a yellow triangle icon next to it, however, no other devices do.
When I scan for hardware devices in the device manager, the unknown device still remains with the yellow triangle icon next to it.
But, sometimes the webcam WILL WORK! I will boot up my PC and it will work no problems. It continues to work even through a few reboots and sleep cycles...then suddenly it will stop working after reawakening the PC.
- Solutions Attempted:
I have updated my BIOS, Chipset drivers, reset my operating system, and I have tried to manually get the drivers for it, but I cannot find them anywhere. I also have been in device manager, uninstalled all items under Universal Serial Bus Controllers and then restarted windows.
- Device Name: HP Truevision HD
- What I believe is wrong: Sounds like it's possibly an internal disconnection, but then again, I don't understand how it could be that if it works sometimes for a period of time of a few hours.
Any suggestions are greatly appreciated!