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Bad Pool Header


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#1 manfred99

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Posted 17 September 2013 - 03:03 PM

I have seen a few other questions about this problem, but I didn't want to hijack any other topics.

I keep getting the BSOD randomly, with the "Bad Pool Header" error. It can happen at any time - not always when I'm running a program, sometimes on start up.

PC: Dell Studio XPS 9100

Windows 7 Home Premium

Intel Core i7-960 processor (8MB L2 cache, 3.20 GHz

Memory - 12GB Tri Channel DDR3 SDRAM @ 1333MHz - 6 DIMMS

Video Card - ATI Radeon HD 5870 1GB GDDR5

 

I ran a Malwarebytes Pro scan, which came up clean. I also restored to a previous restore point, which sometimes worked for awhile, but now doesn't.

 

Is there anyone who can help me out?

 

Thanks,

Mike



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#2 Allan

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Posted 17 September 2013 - 05:23 PM

Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 manfred99

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Posted 17 September 2013 - 08:05 PM

Here is the file==================================================
Dump File         : 091713-33009-01.dmp
Crash Time        : 9/17/2013 5:51:14 PM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000020
Parameter 2       : fffffa80`10cc0210
Parameter 3       : fffffa80`10cc0240
Parameter 4       : 00000000`04030021
Caused By Driver  : ATWPKT264.SYS
Caused By Address : ATWPKT264.SYS+1804
File Description  : ATW Protocol Driver
Product Name      : ATW Protocol Driver
Company           : America Online
File Version      : 4.9.13.3
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\091713-33009-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,240
Dump File Time    : 9/17/2013 5:53:32 PM
==================================================

==================================================
Dump File         : 091713-35100-01.dmp
Crash Time        : 9/17/2013 3:32:58 PM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000020
Parameter 2       : fffffa80`0f54a820
Parameter 3       : fffffa80`0f54a840
Parameter 4       : 00000000`0402000b
Caused By Driver  : ATWPKT264.SYS
Caused By Address : ATWPKT264.SYS+1804
File Description  : ATW Protocol Driver
Product Name      : ATW Protocol Driver
Company           : America Online
File Version      : 4.9.13.3
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\091713-35100-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,240
Dump File Time    : 9/17/2013 3:35:09 PM
==================================================

==================================================
Dump File         : 091013-23150-01.dmp
Crash Time        : 9/10/2013 9:43:49 AM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c000001d
Parameter 2       : fffff880`04c48b09
Parameter 3       : fffff880`0422fa50
Parameter 4       : 00000000`00000000
Caused By Driver  : BHDrvx64.sys
Caused By Address : BHDrvx64.sys+cb09
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\091013-23150-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,240
Dump File Time    : 9/10/2013 9:55:43 AM
==================================================

==================================================
Dump File         : 083013-51854-01.dmp
Crash Time        : 8/30/2013 5:13:20 PM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000020
Parameter 2       : fffffa80`09dd3be0
Parameter 3       : fffffa80`09dd3c10
Parameter 4       : 00000000`0403000a
Caused By Driver  : ATWPKT264.SYS
Caused By Address : ATWPKT264.SYS+1804
File Description  : ATW Protocol Driver
Product Name      : ATW Protocol Driver
Company           : America Online
File Version      : 4.9.13.3
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\083013-51854-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,240
Dump File Time    : 8/30/2013 5:15:57 PM
==================================================

==================================================
Dump File         : 083013-35895-01.dmp
Crash Time        : 8/30/2013 11:24:50 AM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000020
Parameter 2       : fffffa80`115253c0
Parameter 3       : fffffa80`115253f0
Parameter 4       : 00000000`04030006
Caused By Driver  : ATWPKT264.SYS
Caused By Address : ATWPKT264.SYS+1804
File Description  : ATW Protocol Driver
Product Name      : ATW Protocol Driver
Company           : America Online
File Version      : 4.9.13.3
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\083013-35895-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,240
Dump File Time    : 8/30/2013 11:27:04 AM
==================================================

==================================================
Dump File         : 083013-47642-01.dmp
Crash Time        : 8/30/2013 11:18:49 AM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000020
Parameter 2       : fffffa80`10f2d9d0
Parameter 3       : fffffa80`10f2d9f0
Parameter 4       : 00000000`0402000e
Caused By Driver  : ATWPKT264.SYS
Caused By Address : ATWPKT264.SYS+1804
File Description  : ATW Protocol Driver
Product Name      : ATW Protocol Driver
Company           : America Online
File Version      : 4.9.13.3
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\083013-47642-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,184
Dump File Time    : 8/30/2013 11:21:09 AM
==================================================

==================================================
Dump File         : 083013-30295-01.dmp
Crash Time        : 8/30/2013 10:37:46 AM
Bug Check String  : BUGCODE_USB_DRIVER
Bug Check Code    : 0x000000fe
Parameter 1       : 00000000`00000006
Parameter 2       : fffffa80`0ee07eb0
Parameter 3       : 00000000`63706458
Parameter 4       : 00000000`00000000
Caused By Driver  : USBPORT.SYS
Caused By Address : USBPORT.SYS+2d27d
File Description  : USB 1.1 & 2.0 Port Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\083013-30295-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,240
Dump File Time    : 8/30/2013 10:41:14 AM
==================================================

==================================================
Dump File         : 081413-34803-01.dmp
Crash Time        : 8/14/2013 11:52:12 AM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000020
Parameter 2       : fffffa80`10e34100
Parameter 3       : fffffa80`10e34120
Parameter 4       : 00000000`04020010
Caused By Driver  : ATWPKT264.SYS
Caused By Address : ATWPKT264.SYS+1804
File Description  : ATW Protocol Driver
Product Name      : ATW Protocol Driver
Company           : America Online
File Version      : 4.9.13.3
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\081413-34803-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,240
Dump File Time    : 8/14/2013 11:54:28 AM
==================================================

==================================================
Dump File         : 081413-47143-01.dmp
Crash Time        : 8/14/2013 11:48:11 AM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000020
Parameter 2       : fffffa80`0fe6faf0
Parameter 3       : fffffa80`0fe6fb10
Parameter 4       : 00000000`0402001f
Caused By Driver  : ATWPKT264.SYS
Caused By Address : ATWPKT264.SYS+1804
File Description  : ATW Protocol Driver
Product Name      : ATW Protocol Driver
Company           : America Online
File Version      : 4.9.13.3
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\081413-47143-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,240
Dump File Time    : 8/14/2013 11:50:52 AM
==================================================

==================================================
Dump File         : 021213-33072-01.dmp
Crash Time        : 2/12/2013 9:36:31 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`030eff74
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18205 (win7sp1_gdr.130708-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\021213-33072-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 271,816
Dump File Time    : 2/12/2013 9:42:34 AM
==================================================



#4 TsVk!

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Posted 17 September 2013 - 09:33 PM

it appears to be a .sys issue.

 

run an elevated command prompt (start button>accessories>right click command prompt>run as administrator) and type "sfc /scannow" then press enter.

 

should sort it out.



#5 Allan

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Posted 18 September 2013 - 06:51 AM

Please uninstall anything related to AOL and restart the system. Let's see if the problem continues.



#6 manfred99

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Posted 18 September 2013 - 09:58 AM

I ran the "sfc /scannow" and received the message - "Windows Resource Protection did not find any integrity violations."

 

Then I uninstalled AOL and related. So far, that seems to have solved the problem. I have restarted successfully 5 times so far. I'll keep the PC on all day today and try restarts to see if the problem has been completely resolved.

 

Thanks TsVk! and Allan for your help!



#7 Allan

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Posted 18 September 2013 - 10:14 AM

sfc /scannow was not necessary. All that should have been needed was the uninstallation of AOL. Please keep us posted.



#8 TsVk!

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Posted 18 September 2013 - 04:56 PM

sfc /scannow was not necessary. All that should have been needed was the uninstallation of AOL. Please keep us posted.

Right you are... was too busy looking at the driver and not the company.






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