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Problem BSOD, my computer stop


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#1 vulcain

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Posted 17 September 2013 - 10:36 AM

Hello,
 
I have a problem BSOD, my computer shuts down by itself.
Problem DMP file (from 091,113 to 091,613 - 082,413 to 082,013 - 081,213 to 0,803,313)
File ntosktrnl.exe cause (75B80 and 75C00) and Raspptp.sys file
 
error message (DRIVER-STATE POWER-FAILURE)
 
 
How can I fix my problem.
 
thank you
Vulcan

Edited by vulcain, 17 September 2013 - 10:55 AM.


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#2 dc3

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Posted 17 September 2013 - 11:00 AM

Please download and install Speccy to provide us with information about your computer.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click in the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 vulcain

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Posted 17 September 2013 - 11:17 AM

Hello,

 

thank you for your help, attached the requested reports

 

 

Speccy : http://speccy.piriform.com/results/6zdAfEqQy5SkmqNxeV0nnEM

 

 

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Thierry (administrator) on 17-09-2013 at 18:07:18
Running from "C:\Users\Thierry\Downloads"
Microsoft Windows 7 Édition Familiale Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/17/2013 04:32:49 PM) (Source: Application Error) (User: )
Description: Nom de l’application défaillante Explorer.EXE, version : 6.1.7601.17567, horodatage : 0x4d672ee4
Nom du module défaillant : msi.dll, version : 5.0.7601.17807, horodatage : 0x4f80321a
Code d’exception : 0xc0000005
Décalage d’erreur : 0x00000000001ec1e6
ID du processus défaillant : 0x960
Heure de début de l’application défaillante : 0xExplorer.EXE0
Chemin d’accès de l’application défaillante : Explorer.EXE1
Chemin d’accès du module défaillant: Explorer.EXE2
ID de rapport : Explorer.EXE3
 
Error: (09/15/2013 08:31:42 PM) (Source: SideBySide) (User: )
Description: La création du contexte d’activation a échoué pour « C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1 ». Erreur dans le fichier de manifeste ou de stratégie « C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2 » à la ligne C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
Une version de composant nécessaire à l’application est en conflit avec une autre version de composant déjà active.
Les composants en conflit sont :
Composant 1 : C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Composant 2 : C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (09/15/2013 05:52:28 PM) (Source: Windows Search Service) (User: )
Description: Impossible d’initialiser l’index.
 
Détails :
Le catalogue d’index des contenus est endommagé.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/15/2013 05:52:28 PM) (Source: Windows Search Service) (User: )
Description: Impossible d’initialiser l’application.
 
Contexte : Application Windows
 
Détails :
Le catalogue d’index des contenus est endommagé.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/15/2013 05:52:28 PM) (Source: Windows Search Service) (User: )
Description: Impossible d’initialiser l’objet rassembleur.
 
Contexte : Application Windows, Catalogue SystemIndex
 
Détails :
Le catalogue d’index des contenus est endommagé.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/15/2013 05:52:28 PM) (Source: Windows Search Service) (User: )
Description: Impossible d’initialiser le plug-in dans <Search.TripoliIndexer>.
 
Contexte : Application Windows, Catalogue SystemIndex
 
Détails :
La base de données d’index des contenus est endommagée.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (09/15/2013 05:52:27 PM) (Source: Windows Search Service) (User: )
Description: Le service de recherche Windows a été arrêté à cause d’un problème avec l’indexeur : The catalog is corrupt.
 
Contexte : Application Windows, Catalogue SystemIndex
 
Détails :
Le catalogue d’index des contenus est endommagé.   0xc0041801 (0xc0041801)
 
Error: (09/15/2013 05:52:27 PM) (Source: Windows Search Service) (User: )
Description: Le service de recherche a détecté des fichiers de données endommagés dans l’index {id=1900}. Le service tentera de corriger automatiquement ce problème en recréant l’index.
 
Contexte : Application Windows, Catalogue SystemIndex
 
Détails :
Le catalogue d’index des contenus est endommagé.   0xc0041801 (0xc0041801)
 
Error: (09/15/2013 05:52:27 PM) (Source: Windows Search Service) (User: )
Description: Impossible d’initialiser le plug-in dans <Search.JetPropStore>.
 
Contexte : Application Windows, Catalogue SystemIndex
 
Détails :
Le catalogue d’index des contenus est endommagé.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/15/2013 05:52:27 PM) (Source: Windows Search Service) (User: )
Description: Le service Windows Search ne peut pas charger les informations de la banque de propriétés.
 
Contexte : Application Windows, Catalogue SystemIndex
 
Détails :
La base de données d’index des contenus est endommagée.  (HRESULT : 0xc0041800) (0xc0041800)
 
 
System errors:
=============
Error: (09/17/2013 03:35:43 PM) (Source: Service Control Manager) (User: )
Description: Le pilote de démarrage système ou d’amorçage suivant n’a pas pu se charger : 
Teefer3
 
Error: (09/16/2013 11:24:19 PM) (Source: Microsoft-Windows-LanguagePackSetup) (User: AUTORITE NT)
Description: Impossible de démarrer l’Assistant Installation du module linguistique. Redémarrez le système et exécutez l’Assistant à nouveau.
 
Error: (09/16/2013 11:24:19 PM) (Source: Microsoft-Windows-LanguagePackSetup) (User: AUTORITE NT)
Description: L’initialisation du client CBS a échoué. Dernière erreur : 0x8007042d
 
Error: (09/16/2013 11:24:18 PM) (Source: Service Control Manager) (User: )
Description: Le service Hôte système de diagnostics n’a pas pu démarrer en raison de l’erreur : 
%%1115
 
Error: (09/16/2013 11:24:18 PM) (Source: Service Control Manager) (User: )
Description: Le service Service Énumérateur d’appareil mobile n’a pas pu démarrer en raison de l’erreur : 
%%1115
 
Error: (09/16/2013 11:24:18 PM) (Source: Service Control Manager) (User: )
Description: Le service Accès du périphérique d'interface utilisateur n’a pas pu démarrer en raison de l’erreur : 
%%1115
 
Error: (09/16/2013 11:24:18 PM) (Source: Service Control Manager) (User: )
Description: Le service Connexions réseau n’a pas pu démarrer en raison de l’erreur : 
%%1115
 
Error: (09/16/2013 11:24:18 PM) (Source: Service Control Manager) (User: )
Description: Le service Programme d’installation pour les modules Windows n’a pas pu démarrer en raison de l’erreur : 
%%1069
 
Error: (09/16/2013 11:24:18 PM) (Source: Service Control Manager) (User: )
Description: Le service TrustedInstaller n’a pas pu ouvrir de session en tant que NT AUTHORITY\SYSTEM avec le mot de passe actuellement configuré en raison de l’erreur suivante : 
%%50
 
Pour vous assurer que le service est configuré correctement, utilisez le composant logiciel enfichable Services dans Microsoft Management Console (MMC).
 
Error: (09/16/2013 11:24:18 PM) (Source: Service Control Manager) (User: )
Description: Le service Firebird Server - DefaultInstance n’a pas pu démarrer en raison de l’erreur : 
%%109
 
 
Microsoft Office Sessions:
=========================
Error: (06/19/2013 02:20:36 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 2 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (06/13/2013 05:41:47 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 2 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (06/06/2013 03:27:57 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-07-15 11:13:51.301
  Description: Windows ne peut pas vérifier l’intégrité d’image du fichier \Device\HarddiskVolume2\Users\Thierry\AppData\Local\Temp\mbr.sys, car le fichier à hacher est introuvable sur le système. Une modification matérielle ou logicielle récente a peut-être installé un fichier incorrectement signé ou endommagé ou il s’agit éventuellement d’un logiciel malveillant d’une source inconnue.
 
  Date: 2013-07-15 11:13:51.130
  Description: Windows ne peut pas vérifier l’intégrité d’image du fichier \Device\HarddiskVolume2\Users\Thierry\AppData\Local\Temp\mbr.sys, car le fichier à hacher est introuvable sur le système. Une modification matérielle ou logicielle récente a peut-être installé un fichier incorrectement signé ou endommagé ou il s’agit éventuellement d’un logiciel malveillant d’une source inconnue.
 
  Date: 2013-06-03 21:51:44.378
  Description: Windows ne peut pas vérifier l’intégrité d’image du fichier \Device\HarddiskVolume2\Users\Thierry\AppData\Local\Temp\mbr.sys, car le fichier à hacher est introuvable sur le système. Une modification matérielle ou logicielle récente a peut-être installé un fichier incorrectement signé ou endommagé ou il s’agit éventuellement d’un logiciel malveillant d’une source inconnue.
 
  Date: 2013-06-03 21:51:44.206
  Description: Windows ne peut pas vérifier l’intégrité d’image du fichier \Device\HarddiskVolume2\Users\Thierry\AppData\Local\Temp\mbr.sys, car le fichier à hacher est introuvable sur le système. Une modification matérielle ou logicielle récente a peut-être installé un fichier incorrectement signé ou endommagé ou il s’agit éventuellement d’un logiciel malveillant d’une source inconnue.
 
  Date: 2013-06-03 21:51:44.050
  Description: Windows ne peut pas vérifier l’intégrité d’image du fichier \Device\HarddiskVolume2\Users\Thierry\AppData\Local\Temp\mbr.sys, car le fichier à hacher est introuvable sur le système. Une modification matérielle ou logicielle récente a peut-être installé un fichier incorrectement signé ou endommagé ou il s’agit éventuellement d’un logiciel malveillant d’une source inconnue.
 
  Date: 2013-06-03 21:51:43.878
  Description: Windows ne peut pas vérifier l’intégrité d’image du fichier \Device\HarddiskVolume2\Users\Thierry\AppData\Local\Temp\mbr.sys, car le fichier à hacher est introuvable sur le système. Une modification matérielle ou logicielle récente a peut-être installé un fichier incorrectement signé ou endommagé ou il s’agit éventuellement d’un logiciel malveillant d’une source inconnue.
 
  Date: 2013-06-03 21:33:42.324
  Description: Windows ne peut pas vérifier l’intégrité d’image du fichier \Device\HarddiskVolume2\Users\Thierry\AppData\Local\Temp\mbr.sys, car le fichier à hacher est introuvable sur le système. Une modification matérielle ou logicielle récente a peut-être installé un fichier incorrectement signé ou endommagé ou il s’agit éventuellement d’un logiciel malveillant d’une source inconnue.
 
  Date: 2013-06-03 21:33:42.152
  Description: Windows ne peut pas vérifier l’intégrité d’image du fichier \Device\HarddiskVolume2\Users\Thierry\AppData\Local\Temp\mbr.sys, car le fichier à hacher est introuvable sur le système. Une modification matérielle ou logicielle récente a peut-être installé un fichier incorrectement signé ou endommagé ou il s’agit éventuellement d’un logiciel malveillant d’une source inconnue.
 
  Date: 2012-04-08 15:32:41.106
  Description: Windows ne peut pas vérifier l’intégrité d’image du fichier \Device\HarddiskVolume2\Users\Thierry\AppData\Local\Temp\OnlineScanner\Anti-Virus\fsgk.sys, car le fichier à hacher est introuvable sur le système. Une modification matérielle ou logicielle récente a peut-être installé un fichier incorrectement signé ou endommagé ou il s’agit éventuellement d’un logiciel malveillant d’une source inconnue.
 
  Date: 2012-04-08 15:32:41.044
  Description: Windows ne peut pas vérifier l’intégrité d’image du fichier \Device\HarddiskVolume2\Users\Thierry\AppData\Local\Temp\OnlineScanner\Anti-Virus\fsgk.sys, car le fichier à hacher est introuvable sur le système. Une modification matérielle ou logicielle récente a peut-être installé un fichier incorrectement signé ou endommagé ou il s’agit éventuellement d’un logiciel malveillant d’une source inconnue.
 
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
7-Zip 9.20
ABBYY FineReader 6.0 Sprint (Version: 6.00.1395.4512)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.174)
Adobe Flash Player 11 Plugin (Version: 11.8.800.168)
Adobe Reader XI (11.0.04) - Français (Version: 11.0.04)
adsl TV (Version: 2013.1)
Advanced JPG to PDF Free 5.1.1
Advanced PDF Utilities Free 6.0.1
Agatha Christie - Death on the Nile (Version: 2.2.0.82)
Aliris v1.9
AMD APP SDK Runtime (Version: 2.5.732.1)
AMD Catalyst Install Manager (Version: 3.0.842.0)
Apple Application Support (Version: 2.3.4)
Apple Software Update (Version: 2.1.3.127)
AutoIt v3.3.8.1
avast! Internet Security (Version: 8.0.1497.0)
Bejeweled 2 Deluxe (Version: 2.2.0.82)
Belkin USB Wireless Adaptor (Version: 1.0.0.10)
Blasterball 3 (Version: 2.2.0.82)
Bus Driver (Version: 2.2.0.82)
Camera RAW Plug-In for EPSON Creativity Suite (Version: 2.2.0.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2011.1024.117.375)
Catalyst Control Center Graphics Previews Common (Version: 2011.1024.117.375)
Catalyst Control Center InstallProxy (Version: 2010.0310.1824.32984)
Catalyst Control Center InstallProxy (Version: 2011.1024.117.375)
Catalyst Control Center Localization All (Version: 2011.1024.117.375)
Catalyst Control Center Profiles Desktop (Version: 2011.1024.117.375)
CCC Help Chinese Standard (Version: 2011.1024.0116.375)
CCC Help Chinese Traditional (Version: 2011.1024.0116.375)
CCC Help Czech (Version: 2011.1024.0116.375)
CCC Help Danish (Version: 2011.1024.0116.375)
CCC Help Dutch (Version: 2011.1024.0116.375)
CCC Help English (Version: 2011.1024.0116.375)
CCC Help Finnish (Version: 2011.1024.0116.375)
CCC Help French (Version: 2011.1024.0116.375)
CCC Help German (Version: 2011.1024.0116.375)
CCC Help Greek (Version: 2011.1024.0116.375)
CCC Help Hungarian (Version: 2011.1024.0116.375)
CCC Help Italian (Version: 2011.1024.0116.375)
CCC Help Japanese (Version: 2011.1024.0116.375)
CCC Help Korean (Version: 2011.1024.0116.375)
CCC Help Norwegian (Version: 2011.1024.0116.375)
CCC Help Polish (Version: 2011.1024.0116.375)
CCC Help Portuguese (Version: 2011.1024.0116.375)
CCC Help Russian (Version: 2011.1024.0116.375)
CCC Help Spanish (Version: 2011.1024.0116.375)
CCC Help Swedish (Version: 2011.1024.0116.375)
CCC Help Thai (Version: 2011.1024.0116.375)
CCC Help Turkish (Version: 2011.1024.0116.375)
ccc-utility64 (Version: 2011.1024.117.375)
CCleaner (Version: 4.04)
Chinese Simplified Fonts Support For Adobe Reader X (Version: 10.0.0)
Chuzzle Deluxe (Version: 2.2.0.82)
Complément Messenger (Version: 15.4.3502.0922)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (Version: 15.4.5722.2)
Cregistry Comparison (Version: 4.1.1241)
Crisalid OPOS Drivers Set v1.12
CVitaeV4
CyberLink DVD Suite Deluxe (Version: 7.0.2712)
D3DX10 (Version: 15.4.2368.0902)
DarkComet Remover version 2.0 (Version: 2.0)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.82)
Dream Chronicles (Version: 2.2.0.82)
DVD Menu Pack for HP MediaSmart Video (Version: 4.0.3715)
EPSON Logiciel imprimante
EPSON Scan
ESET Online Scanner v3
FastStone Capture 5.3 (French) (Version: 5.3 (French))
FATE (Version: 2.2.0.82)
Firebird 2.1.3 - Crisalid Edition
FrameFox Extensions 1.0.6.0 (Version: 1.0.6.0)
Free PDF to Word Doc Converter v1.1 (Version: 1.1)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Gem Shop (Version: 2.2.0.82)
GESTAN
Google Chrome (Version: 28.0.1500.95)
Google Earth Plug-in (Version: 7.1.1.1888)
Google Update Helper (Version: 1.3.21.153)
Hardware Diagnostic Tools (Version: 6.0.5418.39)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HP Advisor (Version: 3.4.12850.3526)
HP Customer Experience Enhancements (Version: 6.0.1.4)
HP Game Console
HP Games (Version: 1.0.0.80)
HP MediaSmart DVD (Version: 4.0.3902)
HP MediaSmart Music (Version: 4.0.3910)
HP MediaSmart Photo (Version: 4.0.3911)
HP MediaSmart SmartMenu (Version: 3.1.1.12)
HP MediaSmart Video (Version: 4.0.3911)
HP Odometer (Version: 2.10.0000)
HP Product Detection (Version: 11.14.0001)
HP Setup (Version: 1.2.4048.3310)
HP Support Assistant (Version: 7.0.39.15)
HP Support Information (Version: 10.1.0002)
HP Update (Version: 5.002.003.003)
HydraVision (Version: 4.2.212.0)
IncrediMail (Version: 6.3.9.5260)
IncrediMail 2.0 (Version: 6.3.9.5260)
Insaniquarium Deluxe (Version: 2.2.0.82)
Intel® Rapid Storage Technology (Version: 9.5.7.1002)
iTunes (Version: 11.0.4.4)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Jewel Quest II (Version: 2.2.0.82)
Jewel Quest Solitaire (Version: 2.2.0.82)
Junk Mail filter update (Version: 15.4.3502.0922)
Kaspersky Security Scan (Version: 12.0.1.340)
Korean Fonts Support For Adobe Reader X (Version: 10.0.0)
LabelPrint (Version: 2.5.2610)
LauncherMA (Version: 1.00.0000)
LightScribe System Software (Version: 1.18.22.2)
Ma-Config.com (64 bits) (Version: 7.0.178)
Magic Desktop
Mahjongg Artifacts (Version: 2.2.0.82)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Client Profile FRA Language Pack (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (French) (Version: 12.0.6612.1000)
Microsoft Office Proof (Arabic) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Dutch) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (German) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 SP1 English (Version: 3.5.5692.0)
Microsoft SQL Server Compact 3.5 SP1 x64 English (Version: 3.5.5692.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 9.7.0621)
Mise à jour Microsoft Office Excel 2007 Help  (KB963678)
Mise à jour Microsoft Office Powerpoint 2007 Help  (KB963669)
Mise à jour Microsoft Office Word 2007 Help  (KB963665)
Module de compatibilité pour Microsoft Office System 2007 (Version: 12.0.6612.1000)
Module linguistique Microsoft .NET Framework 4 Client Profile FRA (Version: 4.0.30319)
Movie Theme Pack for HP MediaSmart Video (Version: 4.0.3715)
Mozilla Maintenance Service (Version: 17.0.8)
Mozilla Thunderbird 17.0.8 (x86 fr) (Version: 17.0.8)
MSI to redistribute MS VS2005 CRT libraries (Version: 8.0.50727.42)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
MusicStation (Version: 2.0.2.114)
My-Cook
Mystery P.I. - The Vegas Heist (Version: 2.2.0.82)
neroxml (Version: 1.0.0)
NirSoft Wireless Network Watcher
Notepad++ (Version: 6.4.5)
Opera Stable 15.0.1147.141 (Version: 15.0.1147.141)
Penguins! (Version: 2.2.0.82)
Photo Notifier and Animation Creator (Version: 1.0.0.1008)
PhotoFiltre 7
PhotoMail Maker (Version: 6.0.0.1007)
PhotoNow! (Version: 1.1.6904)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Polar Bowler (Version: 2.2.0.82)
Power2Go (Version: 6.1.3810)
PowerBatch 6
PowerDirector (Version: 8.0.2704)
Quick Batch File Compiler 3.00 (Version: 3.00)
QuickTime (Version: 7.74.80.86)
Ralink RT2860 Wireless LAN Card
Realtek High Definition Audio Driver (Version: 6.0.1.6196)
Recovery Manager (Version: 5.5.2719)
Recuva (Version: 1.47)
Revo Uninstaller 1.95 (Version: 1.95)
SAMSUNG Mobile Modem Driver Set
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Skype™ 6.5 (Version: 6.5.158)
Slingo Deluxe (Version: 2.2.0.82)
Speccy (Version: 1.23)
Sublime Text 2.0.2
SUPERAntiSpyware (Version: 5.6.1020)
TubeMaster++ 2.7 (Version: 2.7)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Utilitaire et pilote d’adaptateur USB 2.0 TEW-649UB sans fil (Version: 1.00.0000)
Virtual Villagers - The Secret City (Version: 2.2.0.82)
VLC media player 2.0.7 (Version: 2.0.7)
Wedding Dash (Version: 2.2.0.82)
Windows Live (Version: 15.4.3502.0922)
Windows Live (Version: 15.4.3538.0513)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Winfic (Version: 3.07)
WinPcap 4.1.2 (Version: 4.1.0.2001)
WinRAR 5.00 (32-bit) (Version: 5.00.0)
WinRAR 5.00 (64-bit) (Version: 5.00.0)
Wireshark 1.10.1 (64-bit) (Version: 1.10.1)
Zuma Deluxe (Version: 2.2.0.82)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 63%
Total physical RAM: 3959.08 MB
Available physical RAM: 1432.29 MB
Total Pagefile: 7916.34 MB
Available Pagefile: 4707.58 MB
Total Virtual: 4095.88 MB
Available Virtual: 3951.72 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:453.17 GB) (Free:354.73 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.49 GB) (Free:1.49 GB) NTFS
 
========================= Users: ========================================
 
comptes d'utilisateurs de \\THIERRY-HP
 
Administrateur           Invit‚                   Thierry                  
La commande s'est termin‚e correctement.
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#4 dc3

dc3

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Posted 17 September 2013 - 12:07 PM

To quote Strother Martin in the movie Cool Hand Luke "what we have here is a failure to communicate".  I do not speak French.

 

I was able to discern one error though.  Please try the following.

 

Click on the Start button startorb_zps06e1f985.png, then click on Control Panel.

 

In the search box type troubleshooter.

 

Click on Troubleshooting.

 

Click View all, then click on Search and Indexing.  Follow the prompts.


Edited by dc3, 17 September 2013 - 12:08 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 vulcain

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Posted 18 September 2013 - 06:56 AM

hello

 

Can we have the Minitools English version?
 
Upon execution, the report is in French, in the meantime, I joined up the report with a google translation.
 
cordially
 
MiniToolBox by Farbar Version: 13-07-2013
Thierry Ran by (administrator ) on 18-09-2013 at 1:55:04 p.m.
Running from "C: \ Users \ Thierry \ Downloads "
Microsoft Windows 7 Home Premium Service Pack 1 ( X64 )
Boot mode: Normal
************************************************** *************************
 
========================= Event log errors: ===================== ==========
 
Application errors:
==================
Error: ( 09/17/2013 7:01:27 PM ) (Source: SideBySide ) (User: )
Description : The Beginning Activation Context failed for " ". Error in manifest file or " strategy "On line
A version of necessary component to the application conflicts with another component version already active .
The components are in conflict :
Component 1 :
Component 2 :
 
Error: ( 09/17/2013 4:32:49 PM) (Source : Application Error) (User: )
Description: Name of the failing application Explorer.EXE version : 6.1.7601.17567 , time stamp : 0x4d672ee4
Faulting module name : msi.dll Version : 5.0.7601.17807 , time stamp : 0x4f80321a
Exception code : 0xc0000005
Offset error 0x00000000001ec1e6
Faulting process id : 0x960
Start time of the faulting application : 0xExplorer.EXE0
Access the failing application path : Explorer.EXE1
Path of the failed module Explorer.EXE2
Report ID : Explorer.EXE3
 
Error: ( 09/15/2013 8:31:42 PM ) (Source: SideBySide ) (User: )
Description : The Beginning Activation Context failed for " ". Error in manifest file or " strategy "On line
A version of necessary component to the application conflicts with another component version already active .
The components are in conflict :
Component 1 :
Component 2 :
 
Error: ( 09/15/2013 5:52:28 PM ) (Source: Windows Search Service) (User: )
Description : Unable to initialize the index.
 
details :
The content index catalog is corrupt. ( HRESULT: 0xc0041801 ) ( 0xc0041801 )
 
Error: ( 09/15/2013 5:52:28 PM ) (Source: Windows Search Service) (User: )
Description : Unable to initialize the application.
 
Context : Windows Application
 
details :
The content index catalog is corrupt. ( HRESULT: 0xc0041801 ) ( 0xc0041801 )
 
Error: ( 09/15/2013 5:52:28 PM ) (Source: Windows Search Service) (User: )
Description : Unable to initialize the unifying object.
 
Context : Windows Application , SystemIndex Catalog
 
details :
The content index catalog is corrupt. ( HRESULT: 0xc0041801 ) ( 0xc0041801 )
 
Error: ( 09/15/2013 5:52:28 PM ) (Source: Windows Search Service) (User: )
Description : Unable to initialize the plug-in <Search.TripoliIndexer> .
 
Context : Windows Application , SystemIndex Catalog
 
details :
The database indexes content is damaged. ( HRESULT: 0xc0041800 ) ( 0xc0041800 )
 
Error: ( 09/15/2013 5:52:27 PM ) (Source: Windows Search Service) (User: )
Description: The Windows Search service was stopped due to a problem with the indexer : The catalog is corrupt .
 
Context : Windows Application , SystemIndex Catalog
 
details :
The content index catalog is corrupt. 0xc0041801 ( 0xc0041801 )
 
Error: ( 09/15/2013 5:52:27 PM ) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id = 1900 } . The service will attempt to automatically correct this problem by recreating the index.
 
Context : Windows Application , SystemIndex Catalog
 
details :
The content index catalog is corrupt. 0xc0041801 ( 0xc0041801 )
 
Error: ( 09/15/2013 5:52:27 PM ) (Source: Windows Search Service) (User: )
Description : Unable to initialize the plug-in <Search.JetPropStore> .
 
Context : Windows Application , SystemIndex Catalog
 
details :
The content index catalog is corrupt. ( HRESULT: 0xc0041801 ) ( 0xc0041801 )
 
 
System errors:
=============
Error: ( 09/18/2013 1:45:22 PM) (Source : Service Control Manager) (User: )
Description: The pilot system or boot after boot failed to load :
Teefer3
 
Error: ( 09/17/2013 7:43:53 PM) (Source : Service Control Manager) (User: )
Description: The pilot system or boot after boot failed to load :
Teefer3
 
Error: ( 09/17/2013 7:43:06 PM ) (Source: EventLog ) (User: )
Description : ? 7:40:48 p.m. The system prior to the 17/ 09 /2013 shutdown was not planned .
 
Error: ( 09/17/2013 3:35:43 PM) (Source : Service Control Manager) (User: )
Description: The pilot system or boot after boot failed to load :
Teefer3
 
Error: ( 09/16/2013 11:24:19 PM ) (Source: Microsoft -Windows- LanguagePackSetup ) (User: NT AUTHORITY )
Description : Unable to start the installation wizard language pack . Restart the system and run the wizard again .
 
Error: ( 09/16/2013 11:24:19 PM ) (Source: Microsoft -Windows- LanguagePackSetup ) (User: NT AUTHORITY )
Description: The client initialization failed CBS . Last error : 0x8007042d
 
Error: ( 09/16/2013 11:24:18 PM) (Source : Service Control Manager) (User: )
Description: The Diagnostic Service Host system failed to start due to the following error:
% % 1115
 
Error: ( 09/16/2013 11:24:18 PM) (Source : Service Control Manager) (User: )
Description: The mobile device Enumerator Service service failed to start due to the following error:
% % 1115
 
Error: ( 09/16/2013 11:24:18 PM) (Source : Service Control Manager) (User: )
Description: Access service user interface device could not start due to the following error:
% % 1115
 
Error: ( 09/16/2013 11:24:18 PM) (Source : Service Control Manager) (User: )
Description: The Network Connections service failed to start due to the following error:
% % 1115
 
 
Microsoft Office Sessions :
=========================
Error: ( 06/19/2013 2:20:36 PM ) (Source: Microsoft Office 12 Sessions ) (User: )
Description: ID : 1, Application Name : Microsoft Office Excel, Application Version: 12.0.6665.5003 , Microsoft Office Version: 12.0.6612.1000 . This session Lasted 2 seconds with 0 seconds of active time . This session ended with a crash .
 
Error: ( 06/13/2013 5:41:47 PM ) (Source: Microsoft Office 12 Sessions ) (User: )
Description: ID : 1, Application Name : Microsoft Office Excel, Application Version: 12.0.6665.5003 , Microsoft Office Version: 12.0.6612.1000 . This session Lasted 2 seconds with 0 seconds of active time . This session ended with a crash .
 
Error: ( 06/06/2013 3:27:57 PM ) (Source: Microsoft Office 12 Sessions ) (User: )
Description: ID : 1, Application Name : Microsoft Office Excel, Application Version: 12.0.6665.5003 , Microsoft Office Version: 12.0.6612.1000 . This session Lasted 1 seconds with 0 seconds of active time . This session ended with a crash .
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-07-15 11:13:51.301
  Description: Windows can not verify the image integrity of the file \ Device \ HarddiskVolume2 \ Users \ Thierry \ AppData \ Local \ Temp \ mbr.sys because the file is not found on the chopping system. A recent hardware or software change might have installed a file signed incorrectly or damaged, or it is possibly malicious software from an unknown source .
 
  Date: 2013-07-15 11:13:51.130
  Description: Windows can not verify the image integrity of the file \ Device \ HarddiskVolume2 \ Users \ Thierry \ AppData \ Local \ Temp \ mbr.sys because the file is not found on the chopping system. A recent hardware or software change might have installed a file signed incorrectly or damaged, or it is possibly malicious software from an unknown source .
 
  Date: 2013-06-03 21:51:44.378
  Description: Windows can not verify the image integrity of the file \ Device \ HarddiskVolume2 \ Users \ Thierry \ AppData \ Local \ Temp \ mbr.sys because the file is not found on the chopping system. A recent hardware or software change might have installed a file signed incorrectly or damaged, or it is possibly malicious software from an unknown source .
 
  Date: 2013-06-03 21:51:44.206
  Description: Windows can not verify the image integrity of the file \ Device \ HarddiskVolume2 \ Users \ Thierry \ AppData \ Local \ Temp \ mbr.sys because the file is not found on the chopping system. A recent hardware or software change might have installed a file signed incorrectly or damaged, or it is possibly malicious software from an unknown source .
 
  Date: 2013-06-03 21:51:44.050
  Description: Windows can not verify the image integrity of the file \ Device \ HarddiskVolume2 \ Users \ Thierry \ AppData \ Local \ Temp \ mbr.sys because the file is not found on the chopping system. A recent hardware or software change might have installed a file signed incorrectly or damaged, or it is possibly malicious software from an unknown source .
 
  Date: 2013-06-03 21:51:43.878
  Description: Windows can not verify the image integrity of the file \ Device \ HarddiskVolume2 \ Users \ Thierry \ AppData \ Local \ Temp \ mbr.sys because the file is not found on the chopping system. A recent hardware or software change might have installed a file signed incorrectly or damaged, or it is possibly malicious software from an unknown source .
 
  Date: 2013-06-03 21:33:42.324
  Description: Windows can not verify the image integrity of the file \ Device \ HarddiskVolume2 \ Users \ Thierry \ AppData \ Local \ Temp \ mbr.sys because the file is not found on the chopping system. A recent hardware or software change might have installed a file signed incorrectly or damaged, or it is possibly malicious software from an unknown source .
 
  Date: 2013-06-03 21:33:42.152
  Description: Windows can not verify the image integrity of the file \ Device \ HarddiskVolume2 \ Users \ Thierry \ AppData \ Local \ Temp \ mbr.sys because the file is not found on the chopping system. A recent hardware or software change might have installed a file signed incorrectly or damaged, or it is possibly malicious software from an unknown source .
 
  Date: 2012-04-08 15:32:41.106
  Description: Windows can not verify the image integrity of the file \ Device \ HarddiskVolume2 \ Users \ Thierry \ AppData \ Local \ Temp \ OnlineScanner \ Anti- Virus \ fsgk.sys because the file is not found on the chopping system . A recent hardware or software change might have installed a file signed incorrectly or damaged, or it is possibly malicious software from an unknown source .
 
  Date: 2012-04-08 15:32:41.044
  Description: Windows can not verify the image integrity of the file \ Device \ HarddiskVolume2 \ Users \ Thierry \ AppData \ Local \ Temp \ OnlineScanner \ Anti- Virus \ fsgk.sys because the file is not found on the chopping system . A recent hardware or software change might have installed a file signed incorrectly or damaged, or it is possibly malicious software from an unknown source .
 
 
=========================== Installed Programs ===================== =======
 
 Update for Microsoft Office 2007 ( KB2508958 )
7-Zip 9.20
ABBYY FineReader 6.0 Sprint (Version: 6.00.1395.4512 )
Adobe Flash Player 11 ActiveX (Version: 11.8.800.174 )
Adobe Flash Player 11 Plugin ( Version: 11.8.800.168 )
Adobe Reader XI ( 11.0.04 ) - French (Version: 11.0.04 )
broadband TV (Version: 2013.1 )
Advanced PDF to JPG Free 5.1.1
Advanced PDF Utilities Free 6.0.1
Agatha Christie - Death on the Nile (Version: 2.2.0.82 )
Aliris v1.9
AMD APP SDK Runtime (Version: 2.5.732.1 )
AMD Catalyst Install Manager (Version: 3.0.842.0 )
Apple Application Support (Version: 2.3.4)
Apple Software Update (Version: 2.1.3.127 )
AutoIt v3.3.8.1
avast! Internet Security (Version: 8.0.1497.0 )
Bejeweled 2 Deluxe (Version: 2.2.0.82 )
Belkin Wireless USB Adaptor (Version: 1.0.0.10 )
Blasterball 3 (Version: 2.2.0.82 )
Bus Driver (Version: 2.2.0.82 )
Camera RAW Plug- In for EPSON Creativity Suite (Version: 2.2.0.0 )
Catalyst Control Center - Branding (Version: 1.00.0000 )
Catalyst Control Center (Version: 2011.1024.117.375 )
Catalyst Control Center Graphics Previews Common ( Version: 2011.1024.117.375 )
InstallProxy Catalyst Control Center (Version: 2010.0310.1824.32984 )
InstallProxy Catalyst Control Center (Version: 2011.1024.117.375 )
Catalyst Control Center Localization All (Version: 2011.1024.117.375 )
Catalyst Control Center Desktop Profiles (Version: 2011.1024.117.375 )
CCC Help Chinese Standard (Version: 2011.1024.0116.375 )
CCC Help Chinese Traditional ( Version: 2011.1024.0116.375 )
CCC Help Czech (Version: 2011.1024.0116.375 )
CCC Help Danish ( Version: 2011.1024.0116.375 )
CCC Help Dutch (Version: 2011.1024.0116.375 )
CCC Help English (Version: 2011.1024.0116.375 )
CCC Help Finnish ( Version: 2011.1024.0116.375 )
CCC Help French (Version: 2011.1024.0116.375 )
CCC Help German ( Version: 2011.1024.0116.375 )
CCC Help Greek (Version: 2011.1024.0116.375 )
CCC Help Hungarian (Version: 2011.1024.0116.375 )
CCC Help Italian (Version: 2011.1024.0116.375 )
CCC Help Japanese (Version: 2011.1024.0116.375 )
CCC Help Korean (Version: 2011.1024.0116.375 )
CCC Help Norwegian (Version: 2011.1024.0116.375 )
CCC Help Polish (Version: 2011.1024.0116.375 )
CCC Help Portuguese (Version: 2011.1024.0116.375 )
CCC Help Russian ( Version: 2011.1024.0116.375 )
CCC Help Spanish (Version: 2011.1024.0116.375 )
CCC Help Swedish (Version: 2011.1024.0116.375 )
CCC Help Thai (Version: 2011.1024.0116.375 )
CCC Help Turkish ( Version: 2011.1024.0116.375 )
ccc- utility64 (Version: 2011.1024.117.375 )
CCleaner (Version: 4.04)
Chinese Simplified Fonts Support For Adobe Reader X (Version: 10.0.0 )
Chuzzle Deluxe (Version: 2.2.0.82 )
Messenger Companion (Version: 15.4.3502.0922 )
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2 )
Cregistry Comparison ( Version: 04.01.1241 )
Crisalid OPOS Drivers Set v1.12
CVitaeV4
CyberLink DVD Suite Deluxe (Version: 7.0.2712 )
D3DX10 (Version: 15.4.2368.0902 )
DarkComet Remover Version 2.0 (Version: 2.0)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.82 )
Dream Chronicles (Version: 2.2.0.82 )
DVD Menu Pack for HP MediaSmart Video (Version: 4.0.3715 )
EPSON Printer Software
EPSON Scan
ESET Online Scanner v3
FastStone Capture 5.3 (English) (Version: 5.3 (English) )
FATE (Version: 2.2.0.82 )
Firebird 2.1.3 - Crisalid Edition
FrameFox Extensions 1.0.6.0 (Version: 1.0.6.0 )
Free PDF to Word Doc Converter v1.1 (Version: 1.1)
Windows Live Photo Gallery (Version: 15.4.3502.0922 ) pictures
Gem Shop (Version: 2.2.0.82 )
GESTAN
Google Chrome (Version: 28.0.1500.95 )
Google Earth Plug-in ( Version: 7.1.1.1888 )
Google Update Helper (Version: 1.3.21.153 )
Hardware Diagnostic Tools (Version: 6.0.5418.39 )
Hewlett -Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000 )
HP Advisor (Version: 3.4.12850.3526 )
HP Customer Experience Enhancements ( Version: 6.0.1.4 )
HP Game Console
HP Games (Version: 1.0.0.80 )
HP MediaSmart DVD (Version: 4.0.3902 )
HP MediaSmart Music (Version: 4.0.3910 )
HP MediaSmart Photo (Version: 4.0.3911 )
HP MediaSmart SmartMenu (Version: 3.1.1.12 )
HP MediaSmart Video (Version: 4.0.3911 )
HP Odometer (Version: 2.10.0000 )
HP Product Detection (Version: 11.14.0001 )
HP Setup (Version: 1.2.4048.3310 )
HP Support Assistant (Version: 7.0.39.15 )
HP Support Information (Version: 10.1.0002 )
HP Update (Version: 5002003003 )
HydraVision (Version: 4.2.212.0 )
IncrediMail (Version: 6.3.9.5260 )
IncrediMail 2.0 (Version: 6.3.9.5260 )
Insaniquarium Deluxe (Version: 2.2.0.82 )
Intel (R ) Rapid Storage Technology (Version: 9.5.7.1002 )
iTunes (Version: 11.0.4.4 )
Java 7 Update 25 (Version: 7.0.250 )
Java Auto Updater (Version: 2.1.9.5 )
Jewel Quest II (Version: 2.2.0.82 )
Jewel Quest Solitaire (Version: 2.2.0.82 )
Junk Mail filter update ( Version: 15.4.3502.0922 )
Kaspersky Security Scan (Version: 12.0.1.340 )
Korean Fonts Support For Adobe Reader X (Version: 10.0.0 )
LabelPrint (Version: 05.02.2610 )
LauncherMA (Version: 1.00.0000 )
LightScribe System Software (Version: 1.18.22.2 )
Ma- Config.com (64-bit ) (Version: 7.0.178 )
Magic Desktop
Mahjongg Artifacts (Version: 2.2.0.82 )
Malwarebytes Anti -Malware Version 1.75.0.1300 (Version: 1.75.0.1300 )
Mesh Runtime (Version: 15.4.5722.2 )
Microsoft NET Framework 4 Client Profile (Version: 4.0.30319 ) .
Microsoft NET Framework 4 Client Profile FRA Language Pack (Version: 4.0.30319 ) .
Microsoft Application Error Reporting (Version: 12.0.6015.5000 )
Microsoft Office 2007 Service Pack 3 ( SP3)
Microsoft Office Excel MUI (English ) 2007 (Version: 12.0.6612.1000 )
Microsoft Office File Validation Add-In ( Version: 14.0.5130.5003 )
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000 )
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 )
Microsoft Office OneNote MUI (English ) 2007 (Version: 12.0.6612.1000 )
Microsoft Office PowerPoint MUI (English ) 2007 (Version: 12.0.6612.1000 )
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000 )
Microsoft Office Proof ( Arabic ) 2007 (Version: 12.0.6612.1000 )
Microsoft Office Proof ( Dutch ) 2007 (Version: 12.0.6612.1000 )
Microsoft Office Proof ( English ) 2007 (Version: 12.0.6612.1000 )
Microsoft Office Proof ( French ) 2007 (Version: 12.0.6612.1000 )
Microsoft Office Proof (German ) 2007 (Version: 12.0.6612.1000 )
Microsoft Office Proof (Spanish ) 2007 (Version: 12.0.6612.1000 )
Microsoft Office Proofing (English ) 2007 (Version: 12.0.4518.1014 )
Microsoft Office Proofing Tools 2007 Service Pack 3 ( SP3)
Microsoft Office Shared 64-bit MUI (English ) 2007 (Version: 12.0.6612.1000 )
Microsoft Office Shared MUI (English ) 2007 (Version: 12.0.6612.1000 )
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English ) 2007 (Version: 12.0.6612.1000 )
Microsoft Silverlight (Version: 5.1.20513.0 )
Microsoft SQL Server 2005 Compact Edition [ ENU ] (Version : 3.1.0000 )
Microsoft SQL Server Compact 3.5 SP1 English (Version: 3.5.5692.0 )
Microsoft SQL Server Compact 3.5 SP1 x64 English (Version: 3.5.5692.0 )
Microsoft Visual C + + 2005 ATL Update KB973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053 )
Microsoft Visual C + + 2005 ATL Update KB973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053 )
Microsoft Visual C + + 2005 Redistributable (Version: 8.0.61001 )
Microsoft Visual C + + 2005 Redistributable (x64 ) (Version: 8.0.56336 )
Microsoft Visual C + + 2005 Redistributable (x64 ) (Version: 8.0.61000 )
Microsoft Visual C + + 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729 )
Microsoft Visual C + + 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148 )
Microsoft Visual C + + 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161 )
Microsoft Visual C + + 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022 )
Microsoft Visual C + + 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729 )
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========================= Memory info: ====================== =============
 
Percentage of memory in use : 49%
Total physical RAM: 3959.08 MB
Available physical RAM: 2007.34 MB
Total Pagefile : 7916.34 MB
Available Pagefile : 5105.59 MB
Total Virtual: 4095.88 MB
Available Virtual: 3951.73 MB
 
========================= Partitions: ======================= ==============
 
1 Drive c: ( OS) (Fixed ) (Total: 453.17 GB) (Free : 354.22 GB) NTFS
2 Drive d: ( HP_RECOVERY ) (Fixed ) (Total : 12.49 GB) (Free : 1.49 GB) NTFS
 
========================= Users : ======================= =================
 
User Accounts \ \ THIERRY -HP
 
Administrator Invit , Thierry
The command is finished , e correctly.
 
========================= Minidump Files ======================= ===========
 
No minidump file found
 
 
**** End of log ****


#6 dc3

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Posted 18 September 2013 - 08:53 AM

Thank you for the translation, this will help.

 

Have you tried what I suggested in post #4?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 vulcain

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Posted 19 September 2013 - 08:54 AM

Hello

 

Yes, nothing, no problem



#8 dc3

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Posted 19 September 2013 - 09:22 AM

Does this problem occur in Safe Mode?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 vulcain

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Posted 19 September 2013 - 09:56 AM

Hello,
 
No, it should leave my computer in safe mode for hours and waiting for the problem. By windows against signal that the problem is unknown and can not find a solution.


#10 Netghost56

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Posted 19 September 2013 - 09:59 AM

Safe mode waiting for hours to find the problem?? That sounds like Startup Repair, not Safe mode...



#11 dc3

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Posted 19 September 2013 - 10:59 AM

Please check to see if the Diagnostic Service Host is started.

 

Click on the start orb startorb_zps06e1f985.png and type services.msc in the Search box.

 

Services will appear in Programs located above the search box, click on Services.

 

Scroll down to Diagnostic Service Host to see if it is started.

 

diagnosticservice_zps7e932a56.png

 

If it is not started double click on the service, the Diagnostic Service Host Properties will open.  Click on the General tab if it is not already chosen.

 

diagnosticservice2_zps6e9635c1.png

 

Click on the down arrow in the Startup type to open the menu.  Click on Automatic, click on Apply, then OK.

 

Restart your computer.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 vulcain

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Posted 19 September 2013 - 12:40 PM

Hello,
 
This service is not available at home
 
I'm running windows 7 64-bit family home and my computer is an HP


#13 Anshad Edavana

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Posted 19 September 2013 - 01:14 PM

Hi

 

Can you please zip and attach the actual crash dump files with next reply ?



#14 vulcain

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Posted 19 September 2013 - 02:26 PM

Hello
 
I'm an observer of events, but how do you give?
dmp files causing the problem I found with my-config.com

 


Edited by vulcain, 19 September 2013 - 02:57 PM.


#15 Anshad Edavana

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Posted 19 September 2013 - 11:09 PM

Hi

 

What we need is the small memory dumps which are located inside C:\Windows\Minidump folder. You can copy and zip all the files inside that folder and attach with next reply. Disable User Account Control if you encounter a permission error.






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