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Windows XP wont load and reverts to info screen


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#1 fezzyboy

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Posted 17 September 2013 - 08:01 AM

Yeah I know.....crap explaination.  Ok. My gorgeous girlfriend has quite an old tower system and it is running windows XP home edition.  It has recently refused to load up to the desktop screen.  This is the sequence of events :-

You turn on the computer and various screens pop up with geeky information then the windows XP logo appears with the loading bar.  This then disappears and a black screen appears with various information regarding the computer. Its says

"WINDOWS DID NOT START PROPERLY SUCESSFULLY.  A RECENT HARDWARE OR SOFTWARE CHANGE MIGHT OF CAUSED THIS.

 

The options that are available are:-

 

SAFE MODE.

SAFE MODE WITH NETWORKING

SAFE MODE WITH COMMAND PROMT.

 

LAST KNOWN GOOD CONFIGURATION WHICH MOST RECENT SETTINGS THAT WORKED.

 

START WINDOWS NORMALLY.

 

If you leave the screen and don't select any of the above the computer just keeps going round in circles and ending up at the screen above.

 

SAFE MODE, SAFE MODE WITH NETWORKING & LAST KNOW CONFIGURATION POINT  just do the same when selected.

 

The SAFE MODE WITH COMMAND PROMPT takes you to a colourful screen with 2 separate menus.  These options are out of my league.

 

Please help as this problem needs sorting and she has a lot of course work she doesn't want to lose.

 

It would be most appreciated.

 

Cheers



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#2 dc3

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Posted 17 September 2013 - 08:45 AM

Was there any new hardware or software installed recently?

 

Can you boot into Safe Mode?  You weren't clear on this.

 

Do you have the installation disc for the operating system?


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#3 fezzyboy

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Posted 17 September 2013 - 04:16 PM

Thanks for replying..... When I select SAFE MODE form the menu it still goes round in circles ending up at the menu screen.  Is there another way into SAFE MODE??? There has been no new software or hardware installed. As for the disc I don't know.  All she is worried about is losing all her work on the hard disc



#4 dc3

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Posted 17 September 2013 - 06:24 PM

How to use Ubuntu to recover data from a hard drive.
 
Please download Ubuntu, you will need to burn this to a CD in order to make a bootable disc.  
 
To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it.
 
Insert blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
Locate the ISO file you want to burn, and click on the Open button.
 
Click on the blue arrow to start burning the bootable CD.
 
imageburn11_zpse44f577b.png
 
At HowToGeek there is a good tutorial for using Ubuntu to recover data from a hdd.

Edited by dc3, 18 September 2013 - 01:23 PM.

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#5 fezzyboy

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Posted 18 September 2013 - 11:10 AM

Hi thanks for that. But unfortunately the boot up keeps cycling and the computer will not allow me to do anything...need to sort this problem first....



#6 dc3

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Posted 18 September 2013 - 01:25 PM

You won't be booting into the operating system, you will boot from the disc you will make.

 

The only other thing you may need to do is to change the boot order in the BIOS so that the CD/DVD-ROM in the first device, and the hhd the second.


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#7 SpyCatcher*

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Posted 18 September 2013 - 02:30 PM

 

 


The SAFE MODE WITH COMMAND PROMPT

 

 

The following link has instructions on how to restore your system by using Command Prompt.

Please keep in mind that restoring your system to an earlier point will remove any software that have been installed after it; but all personal data stays intact:

 

http://support.microsoft.com/kb/304449


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floating in a void

i was so happy

and realized was not alone


#8 dc3

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Posted 18 September 2013 - 04:00 PM

SpyCatcher*

 

 

When I select SAFE MODE form the menu it still goes round in circles ending up at the menu screen. 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 SpyCatcher*

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Posted 18 September 2013 - 04:35 PM

OP says:

 

If you leave the screen and don't select any of the above the computer just keeps going round in circles and ending up at the screen above.

 

 

 

The SAFE MODE WITH COMMAND PROMPT takes you to a colourful screen with 2 separate menus.  These options are out of my league.

 


in the middle of the night

i found my self awake

floating in a void

i was so happy

and realized was not alone





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