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Windows 7 virus


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#1 BWampner91

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Posted 16 September 2013 - 09:49 PM

I have a windows 7 laptop and the original antivirus program expired and now it has picked up viruses and it has blocked me from doing just about everything and I am wondering if there is a free download such as AVG that I can download and clear my computer without having to take it in or wiping it?

 



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#2 boopme

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Posted 16 September 2013 - 09:56 PM

Hello BW
 
I moved this to the Am I Infected forum from WIN7.
 
Lets run these and then I will get you an AV.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • >>>
  • Last run ESET.
    • Hold down Control and click on this link to open ESET OnlineScan in a new window.
    • Click the esetonlinebtn.png button.
    • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
    • Check "YES, I accept the Terms of Use."
    • Click the Start button.
    • Accept any security warnings from your browser.
    • Under scan settings, check "Scan Archives" and "Remove found threats"
    • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click List Threats
    • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • Click the Back button.
    • Click the Finish button.
    • NOTE:Sometimes if ESET finds no infections it will not create a log.

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